They do not follow up on quotes and also do not sell commercial insurance for commercial vehicles…read moreand was told by the manager. so why waste potential customer times. just said you do not sell commercial insurance.

I always go through Kerry's insurance for all my cars and today mayeli helped over the phone . Very…read moreprofessional, friendly and great customer service. Thank you !

I can't recommend Frida enough! After struggling to find an insurance agent who would actually…read morefollow through, I was lucky to find her. Other agents never called back or failed to send quotes, but Frida was very responsive and helpful from the start. She took the time to answer all my questions, was always available, and made the entire process of shopping for a home insurance policy so much easier. If you're looking for a reliable insurance agent, Frida is the one to go to!

She's the most honest, sweetest person you'll ever meet. She's definitely not here for the $$$…read moreshe's definitely here because she cares. If you're in the insurance search, this should def be your first and last stop! Great Service all around!

I got my renew from State Farm and the price for my insurance had gone up so high. It was time to…read moreshop around I had my illustration and asked Hilda to copy the same and she was able to get me quote with the same coverage and deductible I save $120 a month for two cars full coverage great service and amazing staff. I have recommend this office to multiple people at work.

The agents here are wonderful! Very knowledgeable and…read morepatient, if they don't know something they will find out! They're always working hard!

I paid for a home insurance policy for 40 years without making a claim. When I finally needed to…read morefile a claim it was rejected by Safeco. I don't blame Frank. The adjuster/ inspector passed on my claim but the big guys rejected it. No wonder​ insurance companies have such a bad name. They smell of greed.

We have used Frank Williams Insurance for over 20 years. Frank is a terrific agent and is always…read moreavailable if you need him. We have all our rental houses insured through him and we couldn't be happier. I highly recommend him!

It's now been 5 years with Facepoint with absolutely no regrets…read more Victor is very helpful being sure to get me the best coverage for both Home & Auto Insurance.

If I could give him zero stars I would. I've had over 8 years of driving experience and I have…read morenever come across such a terrible agent. I was being charged my regular monthly fee until a month where they decided to charge me double. I tried to get in contact with victor but he wouldn't answer my calls or email me back. My bank ended up charging me over $100 in overdraft fees. I finally got in contact with my insurance company directly through one of victors co workers who not only explained why I was being charged this but was called progressive (parent company) for me and made the process much simpler. After all of this I tried to contact Victor and after explaining the bad experience I have had he just hands me the number to progressive and says he can't personally help me himself. He is incredibly unprofessional and after signing you up for a scam like insurance company he will leave you in the dust. I am with State Farm now and paying much less for the same coverage. ..

Richard and Kathy are the most beautiful souls in town…read more They are nice and friendly. I am grateful to have meet them and keep giving them business because they are amazing and know what they are te doing.

I have been using this office for all my insurance needs for years. I've referred tons of family…read moreand friends and would recommend them to anyone. If you are looking for great rates and an insurance company with amazing customer service this is the place to go. They know you by name and your family. I will never go anywhere else.

i went like 4 days ago very good service and fast highly recommend Everything was excellentread more

There's been a few about her already but I have to praise Monika P…read more I initially got my insurance when living in Palmdale , about 8 years ago and have since moved at least 5 times. With each move, Monika has made the changes and updates seamless. My job requires me to be on the phone a lot, and sometimes at unscheduled times, Monika has been so accommodating and thorough with changes I've made over the years. When I tell people my insurance office is in Lancaster, a good couple hours away from me, they always question why I don't switch. It's because when the service is efficient, friendly and accommodating, why go anywhere else?

Awesome service! Bob, Ann & Wagoner have provided us excellent service. I highly recommend! We…read moreare a commercial account and the attention to the last minute needs was beyond superb. I can't recommend them enough.

Find another agency to sign up with because Lindy Parke herself is highly rude, disrespectful and…read morebipolar! Your premium will go up and she's not going to help you personally to find better options because she's purposefully increasing the cost. By saying your mileage went up or you have an (outdated) collision on your record. You will have to talk to the other ladies in her office because they have more patients and since. I was with this agent for almost 7 years, and 2 years in I had a confrontation with Lindy (herself) and she spoke to me highly disrespectfully to the point I couldn't and wouldn't stay with her agency any longer. I tried to leave but I was told that Allstate has a non-compete agreement between agencies. So I found another agency that had the ability to control my policy that was originally signed under Lindy Parke. So for the past almost five years I stayed away from ever calling here office and only spoke to The Cullen Allstate Agency. But this year we had a situation where we had to call her. (This was my last straw) My mother called her to ask about options to lower our insurance and she once again went off the handle and spoke to (this time) my mother highly disrespectfully and saying that she had a car accident on her record that she's at fault for and there's no way that she could lower our insurance premium. As well as criticizing my mother about the accident and saying she should have done whatever to avoid the accident even put her life in danger. (The truth) My mom was involved in a car accident over 5 years ago (way outside the legal time of insurance acknowledgment) and she WAS NOT AT FAULT. She was rear ended. And the other driver paid for all damages to her vehicle and bodily injuries. We never, ever heard this was why our premium had went up so much until now. Very strange!! But how didn't Lindy already know that???? Why would she bring up something so old, out dated and irrelevant in 2023. My answer is she's highly combative and evil. She likes to argue and even tell people off. And she does not like to lower insurance policies. The other agency was shocked when I called them about this and they seen how high my rates were with Lindy Parke. And by the way the other Allstate agency did not have the ability to change my rates only answer questions and take payments. My mom and I went to another agency to have them pull my mom's record and it was just like we said no current accident on our driving record. She of course was just lying to give a bogus reason to why our insurance premium went up. I have now canceled her. And to anyone thinking about going to this agency save yourself THOUSANDS OF DOLLARS and HEADACHES go to another agency. The Cullen agency is fantastic they will take care of you. Lindy Parke is highly combative and hard to deal with and her rates are fishy. 5/22/23 Update/response I left your office and stopped doing business with you because of prices and because of lies and disrespect. You spoke to me disrespectfully almost 5 years ago then I stopped calling your office and I started contacting The Cullen Agency to handle my policy but when my mother and I had to call you because you were our original agent and you once again spoke like an unprofessional mean person. We were done. So let me myself be clear this review has everything to do with money and even more to do with disrespect. My mother is older and you highly offended her. You know what I'm talking about. You don't deserve to have customers like us. We were very loyal to Allstate now we're moving on.

Lindy is one of a kind and at your service thinking! Came thru for me…read morewhen needed assistance with my home purchase straight away. In this season of issues 2023 she is always there for me!

What a great team! Between Evelyn and Jamie not only where all my questions answered but the entire…read moreprogress was handled very efficiently.They worked around my personal work schedule and made sure that my insurance policy was exactly what I wanted. I highly recommend Farmers Insurance-Edgar Ortiz to first time car owners and any one else looking for an auto insurance company that treats them like family and not just another client. Thank You Farmers Insurance-Edgar Ortiz not only for all you've done but also for having such a great support team! -Miguel I. Castaneda

I've been searching up and down for an insurance company for my new vehicle. I've been getting the…read morerun around until I was very fortunate enough to speak to an agent (Jamie Dubois) from this agency. Jamie Dubois went above and beyond to make me feel comfortable and answered all the questions (and boy did I have questions). I highly recommend working with this agency. As a new car owner I felt a huge burden released from my shoulders. I felt as though the agent looked out for my well being and tried her best to save me money. Thank you again for all your help. I highly recommend working with you. I have already recommended friends who are moving to California from out of state.