One of my favorite Credit unions!!! It's very elite and the customer service is exceptional!!! This…read morelocation is most convenient for me and I absolutely love it!!!!! The ATM is where I always go to, but if I don't have my card with me I can use my license and that let me do my transactions. They are very nice and fast service. They even have a restroom inside, which is rare for banks/ unions. It's always clean inside and very welcoming. It is located in a very busy plaza , but you will eventually find parking. I suggest this Premier America if you want to make a quick transaction and less hassle. Five stars for me! -Marshay D.

My favorite credit union. I went to get money out of the teller machine to purchase some…read moregroceries. It's very easytobise machine and the line is not long. Plenty of light surrounds the teller machine. Parking is located in front of bank.

I just started coming to this branch after the Plummer branch at the Northridge Mall closed. I'm…read moreold school and like going into a bank. Also, if more people used in-person banking, more jobs would be secured. Let's face it, the more tech is used, the less corporations need to pay humans. So visit a branch today! lol Jacob was very helpful in guiding me out of line and taking care of my transaction. We had a little bit of time to share some local places we liked before another customer came in and needed Jacob's help. We bid each other a happy weekend and I departed. Jacob's pleasant and professional demeanor makes me want to return to this bank. Cheers! "CC"

Made a quick stop at their drive-thru atm Saturday afternoon, there was no line upon arrival and I…read morewas able to get money out in a jiffy. It is located off a busy intersection but have plenty of parking space and the plus of one drive-thru atm machine. I am a long time customer of this bank when it used to be "union bank" and this was my preferred location when I lived closer. I'm glad U.S. Bank kept this location and converted.

The Teller Jovani was great he helped me resolve my issue with my coin deposit. Thank you!!!read more

This little credit union branch is the best. Perfect location. Secure ATM. Always find parking…read more Starbucks next door. Staff is friendly and go out of their way to help you. I love giving them my business. Hidden gem. Love them.

I highly recommend Eugenia at Logix Federal Credit Union! She helped me with a lease buyout, a…read morepersonal loan, a credit card, and also assisted with checking, savings, debit card setup, online banking, and direct deposit. She made the entire process seamless. From the moment my son and I walked into the Woodland Hills branch, we were greeted right away. The office is so welcoming, and the entire staff was warm, friendly, and made us feel right at home. Eugenia is knowledgeable, dependable, and so flexible with my busy schedule. She went above and beyond to answer all my questions and made everything stress-free. If you need help with checking, savings, loans, credit cards, or even online banking, Eugenia is the person to see. She is a true asset to Logix, and I'm so grateful she's my go-to banker. Thank you, Eugenia, for the outstanding service.

We have been banking with Logix for several years, and our past experiences have generally been…read morepositive. Unfortunately, a recent interaction at the Woodland Hills branch was deeply disappointing. In December, my husband visited the branch to deposit the second of two large checks of very similar amounts. After looking up our account, an attendant took the check away to consult with a manager (initials G.B.) without providing any explanation. When the manager came over, he did not introduce himself or explain the situation. Instead, he abruptly asked, "What's up with these checks?" His tone was condescending and inappropriate. The interaction was upsetting enough that my husband later chose to address it directly with G.B., giving him the opportunity to apologize. G.B. claimed he did not recall saying this and stated that they use "certain standard verbiage." He offered an apology only in the form of being sorry that my husband felt offended, without taking responsibility for his conduct. We strongly disagree that "what's up with these checks" is acceptable or standard language to use with customers. At a minimum, the manager should have introduced himself, explained the concern, and allowed my husband the opportunity to respond. A few days later, my husband contacted Member Services to report the incident. The representative agreed that the treatment was unacceptable. However, it has now been two months, and we have received no follow-up from the bank. We expected, at the very least, a letter of apology and some indication that the issue had been addressed. This experience has significantly diminished our confidence in the level of professionalism and customer care at this branch and with Logix.

This BMO has a deposit taking ATM that's open. I wish it wasn't so hard find these. The outside…read morelooked very clean. I didn't go inside but from the outside it looks not too busy. Btw the receipt took a bit to print, at least with the cheque images, so just wait a little longer. I was walking away already and I looked back and saw my receipt hanging lol but fortunately no one was behind en queue. All in all I'm glad I finally found one semi-close to me.

I had my car broken into on October15th and my BMO business debit card was stolen. I could not…read morereport it until the 16th although I tried to several times that evening. Very frustrating. I finally get some on the phone on the 16th told tell them my card was stolen and they assured me that no charges happened on the 15th. Relieved. But, the following day I go to the bank to double check and sure enough there were 2 $1,000.00 dollar charges on my business account. The bank filed a claim but they did it on the wrong account -on my regular checking! So I had to re-file a claim and just received a response that the transaction happened before the card was stolen! This is BOGUS. I could not report on the 15th cause there is no 24 hour service!! I have now filed a complaint and had to refile the claim and now have to call on Monday. Not happy with this service and the thinking capacity of the BMO fraud dept.

What a JOKE!! They said only a few banks cash checks if you don't have an account…read more It was a FIVE DOLLAR CHECK!! And this my friends, is why I haven't had a bank account in years!!

I went in to submit some paperwork to update my account. I didn't have my drivers license with me…read more And the bank teller is so nice to wait while I went out to get it. She gave me some information too about their products.

I have been a customer of the South Reseda Branch for over 15 years. I would give that branch 10…read morestars. I have never had a problem with the bank and/or banking - at the branch level - that wans't solved by these people. They really take care of you. HOWEVER, if you ever have a problem that can only be handled by corporate, forget about it. Their corporate personnel, especially the executives, have their heads so far up their butts it's been a long, long, LONG time since they've ever seen the light of day. So, why the 3 stars? Great performance by the branch, horrible performance by corporate.

I use their installment saving plan to save bulk money. I do minimum of 3 years long and it's been…read moreeasier to save for my house renovation cost and put money away in investments for my two kids to withdraw after 15 years. After five years, two kids investment acct. earned more than $21000 each!! I don't have to worry about saving money for my kids anymore! Now I have two 2years plan to save money to go to Korea next year!! I really enjoy this. If you have hard time saving money, then use this. I put direct deposit to my checking account for just enough amount for my installment plan and it will automatically take out money from my checking account on the same day mostly. You don't even have to go to bank. This is great way to put aside saving money before you use it all! I still remember the feeling when I get $100000 in my bank!!! It felt like I won the lotto!! I went out shopping!!! I wanted to spend $1000 with my mother in law but we didn't. Hahaha... everybody will get addicted to this once you get bulk money on mature date!! Please start saving and stop drinking expensive coffee!!

Alright for the most part. Great bc theres never a line. but i was really bothered one time when a…read moreyoung fella gave some unsolicited advice on what to do with my money. Nobody asked. I understand when withdrawing a certain amount of money, They have to ask what you are going to do with it. but after telling him he did not have to tell me that he wouldn't do that and what he would rather do. He continued to boast about his financial decisions at such a young age. Pretty unprofessional.

Had to close my account due to scam, then open a new one. Dave helped me through the process with…read morepatience and humor. Follow up support via phone quick and efficient.

I love this US bank. Every time I've gone to US Bank…read morethey've always been super nice and knowledgeable. I came to get a replacement debit card and their line times are so quick and they are so friendly about it. They also won 3rd place for being a company that is big on being ethical and a great place to work for its employees. A lady with blonde hair blue eyes helped me, she was very sweet

Interestingly enough this is my checking account bank this location is I believe my branch. I've…read moredone all my checking since I switched banks with US Bank and I've always gone to this location for questions use of the ATM etc. It's inside of the Ralph's supermarket but I've always considered it my bank my branch. However, I have a different personal situation why you need it to talk to somebody at the branch because I needed to know how to open up a specific type of account and what documentation was needed and is simply awesome general questions. I did bring some documents with me and they were of high importance and couldn't be left with just anybody. I did see somebody and the private office to the side and it looks like maybe they've been having a personal conversation with somebody there or what I could overhear they weren't really speaking about accounts. So I stood in line and figured I would ask the gentleman behind the window. I did explain why I was there and he mumbled something that I couldn't understand but it was to the effect that he didn't know. He then motioned that I needed to wait to talk to the person sending next to him helping another customer. That person then provided me with some very very vague information but then explained in lieu of his vague information I would need to leave My original legal documents with them to see if the account could be approved etc. I thought to myself let me understand this you didn't provide me in any information you were very very very very very vague and now with your lack of ability to know anything about my question you want me to leave legal documents originals in your possession? This was at the point I thought to myself nope time to walk out. I went to another bank not too far away and let me tell you the customer service was amazing and the thoroughness at which they were willing to immediately help me and guide me with simply amazing. Maybe these two US Bank tellers should get trained by the other bank down the street.