Extremely disappointing experience with this Chase branch…read more My appointment was mishandled from the start -- I was told to come in one day, then informed upon arrival it was actually scheduled for the following day. A teller kindly helped squeeze me in, but the process only deteriorated from there. I submitted all required documents the same day and was told to expect a response within 3 business days. I followed up multiple times, including asking for a courtesy confirmation before returning for my scheduled meeting. No response -- from the branch or the designated virtual banker who was looped in as my point of contact. On the day of the meeting, I was told the application could not proceed due to "missing documents," only to find out my emails with all required materials were never reviewed. I explicitly asked for a same-day follow-up to confirm whether the materials could be submitted and reviewed on an expedited basis. That follow-up never happened. I had already rearranged work and personal commitments multiple times based on their guidance. This reflects a complete breakdown in coordination, accountability, and follow-through across the team. There is no "relationship" in this so-called relationship banking experience. Taking my business elsewhere.

Once again, this bank branch disappoints. I came to the bank with a valid government federal…read moregovernment issued ID and I've been banking with this bank for 25 years and it turns out that the one ID that I brought is not acceptable to them. They could not call my regular bank and ask them for support. And they made me wait 25 minutes to tell me that. This bank repeatedly and regularly is anti-CustomerService anti-customer needs and establishing barriers against customers at every opportunity to prevent providing full service. And it was the bank manager at the teller lane helping. Me

Once again Bank of America has treated a black man less than a man at all.I opened a account and…read moreBank of America has restricted my debit card three times in a month so I cannot withdraw funds from my account. Bank of America is not a bank for All Black MeN in the United States of America. Bank of America is racist, poor customer service and restrict your card for no apparent reason. I regret I ever opened an account with them

Although my reason for being here wasn't complicated, I received great service. Granted, all I was…read moredoing was turning 1's into 20's for my son. He had been saving them for a long time. The machine counts the 180 ones in a few seconds. Moments later we have 20's! Thank you very much!

Fred Palmer was very friendly and fully addressed all the questions I had. He opened the account…read morevery quickly and efficiently.

I've been a member for many years, and my experience has been excellent; Daniel, the assistant…read morebranch manager, has been very helpful in addressing my issues, and he is kind and listens attentively to my concerns.

I have been banking with this branch since I moved to SF…read more They always have been very professional and welcoming every visit.. Thank you Serge and Omar for remembering my transaction from last week and having everything ready today. What great customer service. I even seen Omar and Serge mingling and chatting with the customers in line. Making sure everyone's needs were met. With these little things, you all bring the professional compassionate and the friendly spirit this neighborhood needs. Thank you for all you do. Ciao

Regarding customer service: they asked for my ID and I provided it Then they told me they only had…read more$10 and $20 bills available which I found surprising for a bank but I said that was fine After that they asked me for another form of ID which confused me I wasn't sure why it was needed I found the process unusual However the way this employee treated me was much better than a previous experience I had.

"Extremely unprofessional behavior from the supervisor" "I…read morevisited this branch to cash a Wells Fargo check. While there may have been a minor technical question regarding the handwriting on the check, the way the staff handled it was appalling. Instead of providing a professional explanation or assistance, the supervisor was incredibly rude and dismissive. When I mentioned escalating the issue, the supervisor literally laughed in my face. This level of arrogance and lack of basic customer service is unacceptable. Even if a transaction cannot be processed, there is no excuse for a bank representative to mock a customer. I will be taking my business elsewhere and filing a formal complaint regarding this individual's conduct.

Had the worst experience at this branch from the inexperienced teller to the inept teller…read moresupervisor, to the dismissive old bald manager behind the desk, which screamed "conduct", when the check writer exclaimed on the phone, "this is stupid", why they won't cash a good check? when a 30 year wells customer was trying to cash a check of a 30 year wells customer, exasperated, saying this is stupid, got me kicked outta the branchette, cashing a good check for under 500 check, should NOT be this difficult but everyone working there that day did not make any attempt at any customer service, just acted ignorant, proved how little they know about banking. . Never use this mini branch in safeway wells fargo,, in Potrero center, as its run by horrible peole with zero understanding of banking or customer service.

Going to the bank using your own bank account...as if u are forever 21...and your cousin is not…read moremeeting today..is lying hahah

I came and deposit $1000, 7/3/25@3:10pm in 1 Powell location in sf…read moreI just make a joke to the teller that Ann enter 1100.00 vs 1000.00 She's so mad to me and she makes faces. I've been a sales person, and I knew customers who's making jokes or not. But she should say in a nice way and not making faces. I gave her 0% for doing that. Not because I'm Asian? Remember she work in a community with homeless. She should handle everything that she could no matter what. She's not good in customer service. SF is not a working place for her.... Susan

I got a jumbo home loan through SFFCU. Would highly recommend!…read more My previous lender was botching my house close. Pretty much everything that could go wrong was going wrong - increasing costs, a surprise demand 1 week before close that I rent my current home out with a lease & a paid deposit, and denial of part of my income a few days before close. It felt like it was falling apart - it was messy on the lender's part, and stressful for me. I didn't want to continue - I negotiated an extension with seller, and then switched over to SFFCU. What a night & day difference! The team listened carefully to the situation, was clear up front with all requirements & potential underwriting risks, and we discussed how we could mitigate. What was great was they were able to talk to underwriter and get high level alignment up front to reduce uncertainty. Once I switched over, they swiftly got to work. Early on, they proactively called me and told me when rates were decreasing, and when rates were going to increase and I should lock in. I also had access to 3 different people on the team (Tim, Jazmin, and Tina) who all played a part, and depending on what was needed, I could easily get a hold of any of them with a quick call. Overall it was a smooth close process, and with the best rates I could find on the market.

Couldn't be more pleased with the services, process and professional staff at SFFC. We worked with…read moreAlbert Vong and his team to secure a loan to our new home. Albert worked with us through the pre-approval till closing assisting us along the way with decision making and being highly responsive to meet the demand of the hot market. highly recommended!

Needed to stop at a ATM. This Chase location was in good shape. Withdrew some money with no…read moremechanical problems, and i was a happy camper.

I have banked with several over the years and still have my Navy Federal account but Chase witheld…read moremy paycheck for two weeks and refused to release my funds even after it cleared from my boss's account. I've never had this issue with any check ever from any other banks I've worked with. They could be the reason someone gets kicked out of their apartment! This was the craziest thing I've dealt with from a bank in my life!!!! THE WORST.

The ATM here works great! I enjoy this location it is near the shopping mall and restaurants.read more

I had an extremely upsetting and discriminatory experience at this Wells Fargo location…read more I came in to cash a valid government-issued check. The employee who helped me, Jeffrey, immediately treated me with suspicion and refused to cash it, claiming he couldn't "verify" it. His tone and body language made it feel like he was assuming I was attempting fraud, despite no clear explanation being given. When I asked to speak with a manager, he refused and said he was a supervisor, denying me the opportunity to escalate or even understand the decision properly. The interaction felt dismissive, condescending, and unnecessary. What makes this even worse is that I went to another Wells Fargo branch just a few blocks away immediately afterward, and they verified and cashed the exact same check instantly with zero issues. No interrogation. No hesitation. That alone speaks volumes. Based on how I was treated and the contrast between branches, I felt profiled and discriminated against. As a person of color, it is hard not to conclude that my appearance and skin color influenced how I was judged and handled in this situation. This experience was humiliating and stressful. Banks should not make customers feel criminalized for conducting legitimate business. Wells Fargo claims to value fairness and inclusion, but that was absolutely not reflected here. I would strongly caution others--especially people of color--to be aware that treatment at this location may depend on who you are, not policy.

I would never bank here. I recommend Self-Help Federal Credit Union down the street. They have more…read moretellers than customers and have excellent customer service. This BofA branch is a microcosm of their business practice: focus on new accounts while disregarding their existing clients. They have 8 people, who seems to be responsible for opening new accounts or processing loans, standing around near the offices while there is 1 teller 6 people waiting in line. I've been here for 10 minutes waiting in line and writing this review, which I will finish before being serviced. Bank anywhere else!

They had 2 tellers and a line of 19 customers.. but the bank manager sat in his office and refused…read moreto help.