We visited today to have our baby's ears pierced. The office was clean and the service was okay,…read morebut unfortunately, there were a few things about the experience that left me disappointed.
1. I wish we had been given better guidance on the piercing procedure. Since babies cannot have their ears numbed like adults, I would have appreciated being advised beforehand about the different piercing methods and which option may be more comfortable for a baby. From what I later learned, instrument piercing can be a less painful option, and I wish someone had explained this to us before the procedure so we could make a more informed decision for our baby.
2. The person performing the procedure seemed a little impatient with my fussy baby. I completely understand that babies cry and can be difficult to keep still, but I expected a little more patience and reassurance, especially for a service specifically offered for babies and toddlers. I was also asked if my baby had a pacifier, and when I explained that she doesn't like them, I felt a little judged. Nothing inappropriate was said, but as a parent, you sometimes just get that feeling.
3. The pricing and website description were confusing. The website originally stated that the $119 service included the flat-back earrings, which led me to believe the complete earrings were included. When we arrived, we were told the jewelry was separate. After I showed the nurse the wording on the website, I was told that the $119 only included the titanium flat-back post and that the front piece was an additional $70. Since we had already paid the deposit and were there for the appointment, we decided to pay the additional amount. I completely understand that jewelry can have an additional cost, but I believe the pricing should have been clearly explained from the beginning. I also noticed that the website description was later edited/changed after I brought up the issue, which was disappointing.
4. I also requested a receipt and was told it would be emailed to me, but I still have not received it.
Overall, the office is clean and the staff was okay, but considering the price we paid, I expected a higher level of care, communication, and attention to the baby's comfort.
I'm sharing this respectfully because I think the experience could be improved. Clear pricing, better guidance for parents, and a little more patience with fussy babies would make a big difference.
