Came in super nervous about the whole process but the staff are very welcoming and reassuring me that they have done this plenty of times with babies her age(11 months old). Which are very more aware and squirmy. The process took about 3ish hours because we wanted to get the numbing cream which they take their time in making sure she is numb. Once it's set in the process of actually piercing her ears was so quick! The Dr. is very sweet and took her time. I never once felt rushed out of here. One of her ears got a little reaction to the cream ,so she felt it a bit but the other one she didn't even notice it being done. In my opinion it was great doing it at a later age since alot of babies were crying so much and it hurt my heart!! So highly recommend waiting to be able to use the numbing cream. She cried a bit and was over it. I also want to add I know there is a preference on piercing gun and just a needle because they say the healing process is different but my daughter has already a few weeks healing and she has not had any problems from the piercing gun. read more

Friendly Hills Pediatrics - Ear piercing done with piercing gun - Pediatricians Near Me - Whittier, California

I don't trust this doctors practice. My children used to come here and at one of my son's scheduled visits, with no prior notice, I was told I had an outstanding bill of close to $300. I asked what the bill was from, the receptionist stated it was a bill from back in May and it was now October. I asked if I could call my child's insurance and get it figured out and she stated that if that was the case, my child could not be seen that day. I could either pay the bill that they "discounted" as a favor to me or call insurance but If I called the insurance, there was nothing they could do about it at the office anyway. So the only option was to pay the bill and I could either pay it that day at her discounted price or if I came back to pay it another day, it would be the full price. I decided to call the insurance anyway as this had never happened before and I had received no letters from our insurance nor from the doctor about this "debt". I called the insurance and spent hours on the phone because they could not see a bill on their end. Eventually I was transferred to someone who said they just needed the doctor to fill out a form they filled out incorrectly and the bill would be covered. I called the doctors office to let them know and they said they would not he filling out the form because they had been trying to send it in for months and the insurance kept denying it. They also said, if I chose not to pay the bill, they would send it to collections. Mind you, not once had they mentioned this bill to me throughout the several months that passed so I could have tried to figure out what was going on through the insurances end. I was there often as my son had colic issues. They tell me there's nothing else they can do for me and they are terminating our services with them and I could talk to someone named Theresa via text that does billing. I start texting Theresa about what's happening and she mentions ANOTHER debt that I had no idea about. I ask her what that one was for and she said it was for a telehealth visit. The record they sent me of this telehealth wasn't even to me but to a doctor at CHOC. This conversation between the 2 doctors happened in February but I wasn't told about this "outstanding bill" until October. Then she says that Ana decided to waive that bill as a one time courtesy. She stopped responding to me also. Very shady business here. Also wanted to mention that this office did a few of my son's vaccinations but I never brought the yellow card as I was going through a lot and kept forgetting. I went today to get the card stamped and apparently, since he's no longer a patient there, she cannot stamp his card. I know it was my mistake for not bringing it but my mind was elsewhere when my son was a newborn. The card requires a stamp and the date it was given. Her receptionist said the new doctor could request a release of record form and they can stamp which is a lie. They cannot stamp the card as the vaccinations were given at this office, not theirs! I've never had this issue before, only with this doctor! I even went to a doctor right after I left here that had also given him vaccinations but he's no longer a patient there and they did it with no hesitation. Probably wants to charge me for that too! UPDATE to her response since I can't message her personally. I saw Ezahdy walk into your office and then come back out and said that you told her you could not stamp it as he is not a patient of yours. You can check the cameras. So Ezhady lied about you being in office and denying stamping my son's vaccination card? I do remember, very clearly, as this was a very stressful time for me, you did not reach out to me back in 2023 when this happened. I checked my messages on my portal and there was never a message from you regarding this billing issue. I only spoke to Ezhady, Yesenia and Theresa. I have no issue with what they are billing, my issue is them not mentioning any bills owed until there's nothing that can be done about it. They gave me absolutely no options. They said since so much time had passed I either pay the bill or it get sent to collections. So this is confirming this office is very shady. read more

Friendly Hills Pediatrics - Pediatricians Near Me - Whittier, California

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They are such a wonderful team! We couldn't be more thankful to have found Dr. Muñoz. She is patient, listens to all of our concerns, gives us sound advice, and never makes us feel like she's on a time-crunch. The office ambiance is bright & festive, with lots of quality toys/books to keep the little one occupied. They offer many options of communication: The ability to text their line, message the portal, email, or call them. The staff is very friendly, easy to work with, & understanding. We are always greeted with smiles & little waves to our child. We are looking forward to continuing this wonderful relationship & recommend them to all friends/family. read more

Thank you to Dr. Munoz and her wonderful team. We just started receiving services this year at her office and the amount of attention and care is great. We have had quite a few visits already due to some unfortunate circumstances, but the office has been so accommodating and quick to provide appointments. After my son experienced a fall in the beginning of the year and two other doctors failed to catch that something was wrong, she managed to take the extra time and care to seek out necessary medical attention. The fact that she even tried to reach me in the evening and message me tells me so much about how much she values her role as a physician. She genuinely cares so much. She is kind and always greets my son with a smile. When my son has required referrals, they have been able to complete them within a timely manner, along with paperwork needed. The portal and messaging application has been very convenient and easy to use. We look forward to continuing with Dr. Munoz and appreciate her so much. Thank you! read more

Called location to scheduler appointment they committed to giving me a call back or text as I wanted to see if they were free Saturdays but they never called me back . I went ahead and called again on a different day and they mentioned I couldn't schedule an appointment without paying the $50 dollar deposit . Scheduled appointment , and on our way to the appointment they canceled on us . My partner and I had called out of work since they don't offer any appointments after 1pm . They are quick to demand deposits but can't keep appointments . read more

Took my baby to this office for the first time to get my baby girl's ear pierced and what a wonderful experience! From the front desk staff that was so kind and helpful to the back office that assisted me in picking out the perfect pair of earring and distracting my baby while she had her ears pierced. The doctor had just the loveliest bedside manner and was very informative and also took the time to make sure the piercings were aligned properly and explain the before process and after care instructions that were also provided in a nice little package along with some other goodies. This was just the most wonderful experience for this anxious mama! read more

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Do not take your kids here. Unfriendly receptionist and medicine that was prescribed was so strong for my daughter she got more sick after. I am so disappointed read more

While the staff is friendly . The doctor has a policy on being Vaxxx she made it clear we would not be seen. Do your research mamas! You do not have to comply and can be accepted with doctors who have aligned views with you. read more

Today was our baby girls wellness check , and I noticed they offered ear piercing. We love her dr and staff so much already , so We thought who better than her dr to Pierce her ears !! Best decision ever !! Dr took her time with placement and made sure we were all on the same page . I would absolutely recommend this office to any one along with the ear piercing services they have available. read more

As a foster/adoptive mom, it has been challenging finding a good doctor that accepts straight Medi-Cal. Dr. Muñoz and her staff are a breath of fresh air! They are a small, busy office, but they are always able to get us in within a day or two. We never have to wait very long in the waiting room either. When we've needed referrals or school forms filled out or questions answered, Dr. Muñoz has been quick to respond and help. I think what I love most is that she takes the time and effort to listen to and get to know her patients and families, and she is very thorough. I know my daughter is in good hands here. read more

Great care for my child, very professional and warm. Beautiful office would definitely recommend. She took her time making sure the piercings were even and very clean read more

I moved to whittier area and had to find a new pediatrician for my boys, 3 of them .. I googled and researched a few pediatricians, and I'm so happy I found Dr. Ana Muñoz Chavira. She is very thorough, patient, and informative. I love how she gives me an overview printout after every visit. She explains everything to myself and to my boys as she moves along. love that they see her every visit and not different Dr's (like at their last peds office). The office is very cute, modern, and clean. The office staff have also been very sweet . Overall, I 1000% recommend this Dr. read more

Took my daughter to get her ears pierced and what an amazing experience. As soon as we walked in, everyone is so welcoming and friendly. They take their time to explain everything to you and answer all questions. When Dr. Munoz came in she was so attentive and so patient with my daughter. She took her time to make sure her piercings would come out perfect which they did. The staff distracted my daughter and that made a difference so she won't move. Definitely recommend this place. Also so clean and spacious office: read more

I called about a week ago to make an appointment for my kids with this office. I was very specific with the receptionist and asked if they took medical and that I needed appointments for my 3 children with different ages. She then takes all their information and tells me that my medical has not gone through yet because I just recently moved to this area and I needed to wait until March 1 when the medical would be active. I did as she recommended and I called today and the receptionist now tells me that they don't accept new medical patients when the previous week I was told they were accepting and it states it all over their website. She told me they don't take health net plans or any other plans that medical is associated with. Why make me waste my time and wait a week for this office to tell me that now they don't accept my Insurance. Very unprofessional and disappointing. read more

Highly recommend ear piercing, doctor and staff was very welcoming. Dr was able to answer all our questions!