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    Catnaps Feline Hotel

    5.0 (2 reviews)
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    Services - Catnaps Feline Hotel

    Pet sitting

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    9 years ago

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    Pampered Pooch - Ripped out nail

    Pampered Pooch

    (8 reviews)

    She is such a sweet lady, reasonably priced, takes care of my fur-babies so well! They always look…read moreand smell perfect when i pick up Nova & Rosie!

    While Margie is a very nice person, the service and handling of my cat were absolutely unacceptable…read moreand dangerous. I dropped my cats off at 9:30 AM and called at 4:00 PM as requested. Margie told me to come in at 5:45 PM so we could do my cat Tofu's sanitary trim together, as he is sensitive about his hindquarters. I arrived exactly on the dot, only to find she had completely gone back on her word and tried it without me. I walked into the salon to a horrifying scene: my cat had a metal grooming leash tightened around his neck and was thrashing so wildly he was on the verge of choking himself to death. He is a gentle Ragdoll, but he was forced into a blind, life-or-flight panic by being unsafely restrained. While she eventually let go of the loop, the damage was done. The second I grabbed him, he immediately calmed down--but because he had been pushed to such a terrifying limit before I got there, he completely ripped his nail out in the struggle. On top of that, the paw pad trim I explicitly requested was never even done. To make matters worse, I was charged $108 for both cats ($54 each) for an incomplete job and a severely traumatized, injured pet. For comparison, my brother brought his cat here previously for the exact same full service and was only charged $40. Margie may be kind on the phone, but her handling was incredibly unsafe, she went back on her explicit word, and the pricing is entirely inconsistent. I will never bring my pets back here. I'm completely traumatized on what I walked into. My heart is completely broken

    Catnaps Feline Hotel - pet_sitting - Updated June 2026

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