I don't understand some of the reviews here. Yes, when you walk into the store, the staff…read moreimmediately asks if they can help you and they sometimes do go with you to the aisle for the purpose of,.....(drum roll)....HELPING YOU! Good gravy people! Some of you are acting like you want to NOT have anyone to EVER help you! If that is the case...GO TO LOWES! They will be happy to NOT give you any assistance, and they hire plenty of people who have no earthly idea how to do anything other than play on their phones. E&T Hardware is a gem! Elgin is lucky to have a great place where we can go get what we need quickly and have people there who know what they are talking about. And so, some of the prices, not all, but some are a little more than the big box stores. The way I look at it is, my time is worth more than saving a few bucks here or there. I value my time and will continue to give E&T first shot at just about everything I need and only go to Lowes or HD when either E&T does not have what I need or the price is such that I have no other choice.

The prices are high, the associates hover( in an untrusting way)…read more I can appreciate slightly higher prices for a small business, the hovering though, bugs the shit out of me. If I need help, I'll ask for it. Today, the store drove me away permanently, when they chose to display political signage in these divisive times. Zero stars

Really like this store, they had propane to refill my heater tanks for the ice storm this year…read more Sure was glad to find that!

Excellent FFL DEALER. Helpful thorough and provided great serviceread more

I walked in midday, made eye contact with the young associate standing on the floor because I…read moreneeded help, and he looked away. So I had to approach him to tell him what I needed, which also required accessories but, instead of this guy being proactive and helpful, he acted irritated that he had to keep escorting me to aisles to get what I needed. Upon checkout, there was no "thank you" or "come again." This is the last time I will go to this Ace.

The most quaint hardware store since the old hardware store in 5 Points. The store is super clean,…read morefully stocked with anything you would ever need. Yard equipment, house equipment, Yetis, even Tide laundry sticks. The people who work there are so personalable, and very knowledgeable about every item in the store. If the item is not there they will also help you track it at another location.

Omg! I was in this store yesterday and witnessed the WORST customer service I have I have ever…read moreseen! As what I witnessed, the store mis-priced some bird seed (?) and would not honor the price (customer service rule #1) - then ... argued and threatened to call the police on this woman who just was asking them to honor the price marked! The "manager" came out and was incredibly unprofessional and rude to this lady. My advice is to send their staff to customer service training and do the right thing in the future.

So here's the thing, when I know what I want and just want to grab it without much conversation,…read moreI'll go to one of the big stores. Now if I need some legit help, like what tool would I use for blah, blah, blah, then I go to this place. They are very friendly, but for the most part not too friendly. They offer help, but don't seem too overbearing. They carry most things you need, except for lumber, and I don't think they have any plants. I recently had to get a new key for my 06 Mustang. They were great, came out to my car, and programmed it, and saved me a few bucks.

I wish I knew about this place a long time ago. The quality of service, knowledge, and easy of…read morecoming to this place separates itself from the other big chain home improvement stores. Don't waste your time at the L or HD. Come here and you won't regret it!

I had a hard-to-find part to get my gas water heater working. Initially, they didn't have the…read morepiece, but when I explained what it was, they went and retrieved a used piece from a broken water heater they had. Their customer service is exceptional, and they are willing to go above and beyond for the customer. Highly recommend this place!