I've had so many bad experiences with different companies, providers, and offices here in…read moreClarksville. Lately it feels like accountability and genuine customer care have been forgotten. Anyone who lives here knows how hard it can be to find quality care, and that reality has been weighing heavy on me. I already had a stressful few weeks working through welcome season within the healthcare organization I work for, seeing firsthand how simple human errors can trickle down and impact people. Today, that stress collided with a very serious situation involving my dog's care. I felt completely hopeless. Every possible outcome ran through my mind, and I broke down. The level of care shown by the staff meant more to me than I can put into words. They didn't just treat me like a customer -- they genuinely cared and did everything they could to make things right and ensure my fur baby was taken care of. In a time when I was starting to believe good people and great customer care no longer existed, they proved me wrong. I will forever remember the two amazing men working at the Sango location that day. You brought me hope when I was losing it. I've never had a bad experience here. At every visit, they take the time to break everything down and explain it thoroughly. Even when my husband brings our dog in, they go above and beyond to educate him -- far beyond what most would consider "just part of the job." This place is rare. Compassion, education, accountability, and true care still exist here, and I am beyond grateful.

Went in to find out prices for my new dobi ill be bring home in may. Not only did I get 0 answers…read morefrom the super bland front desk girl that showed 0 care for my Lil guy but I also asked in regards possible posting his hear at first. She stated we dont crop, and I had to restate I wanted posting not cropping. Nobody there would do it except for an "associate" what ever that means because she has a dobi. So I left in worse shape then when I walked in because I received 0 answers and time wasted

The staff at this facility are the most caring people I have ever met when it comes to animal care…read more They go above and beyond. They will fit you in, in any emergency. Sincerely Thank you for all you guys do.

I underwent two surgeries and spent over $1,000, only to be told afterward that I needed to go…read moresomewhere else. Not only was this incredibly disappointing, but the customer service throughout the entire experience was also terrible uncaring, unhelpful, and dismissive. I expected a higher standard of professionalism and accountability, especially considering the serious nature of medical care. I would strongly caution others before seeking treatment here.

My little buddy just came here. We thought he had a tick on him but really couldn't tell with him…read moreblack fur but turned out to be just out to be just a scrap. While there he got done allergy stuff and shampoo, nails trimmed, ears cleaned and an examination ALL for UNDER. $200. We were VERY impressed with the staff as well as Dr B. Thank you Family Pet you ARE our NEW vet. Place is VERY clean. Even examining rooms are very nice. Didn't feel rushed at all and answered any questions we had

My review is specifically for Dr. Aline Kemp and based on the poor experience I had with her and my…read more14 yr old Shih-poo, Chewie. She was extremely unprofessional, dishonest and uncompassionate and falsified my dogs medical exam. I called the morning of the 7th and was able to get a 9am urgent care appointment. My dog was having a reaction to frontline (rash, breathing was off, acting erratically, wasn't settling). I held Chewie as he was shaking, nurse came in and I told symptoms. Nurse left and waited for the doctor. Dr Kemp finally comes in, pulls out a comb from her drawer and pulls his hair back on his back to confirm some redness and flaky skin as the nurse held him. She pointed out he licks the inside of this legs as they were discolored, checked his feet and saw he doesn't lick those and then I mentioned he licks his tail so she looked at that. NEVER looked at his eyes, ears, listened to his heartbeat, NEVER even held him. She suggested three medicines for his itching, I declined all but 1. She left and later poked her head in saying I'd be back to buy the other two meds because she thought I would need them. I get the prescription and its made out for another one of our dogs, so I have to wait for them to correct that issue. Exam is $85 and she never held my dog. I went back to the vet to discuss with Dr. Kemp why she did not check Chewies vitals or give him a proper exam. She blatantly stood there and lied and told me she could email me a copy of the exam. I asked for a hard copy. She continued to go back and forth with me claiming she did all these things. 15 min later the nurse brings in a clearly falsified report stating Chewies temperature was 100, that his eyes were looked at, his teeth, lymph Nodes, etc etc. If this "Doctor" is falsifying exam reports, what else is this woman lying about? I fear for people who do not know better and don't ask questions and that she is taking full advantage of them. Clearly animals and my pet were not a priority to her. I did not ask for a refund, I was not angry, only inquisitive as to why she did not perform a proper exam or check the vitals of my 14 old dog. I know we all have off days so I just wanted an explanation. But when she stood there and lied straight to my face and then had the nurse bring me a fake detailed report, my jaw was on the floor. I brought my concerns to the manager Jessica Sullivan who dismissed all my concerns by stating that sometimes you might not realize that we are checking their lymph nodes and etc or that sometimes we discreetly take a dogs temperature. I currently have 6 dogs, ranging from 1-14. I have been the one who has taken them to every exam, check up, shots etc. I know how exams work. Mrs Sullivan clearly is siding with her employees. This practice needs to be under review for falsifying documents and dishonest activity because I am sure I'm not the first person to experience this. "Dr" Kemps patients should definitely think twice before bringing their pets to her. I will NEVER step foot in here again and I would NEVER recommend her to anyone that cares for their pet as if they are a family member or anyone with a pet for that matter, not even a stray.

The doctors were very kind to me and my puppy. They worked with me and getting healthy again so I…read moream thankful for everything they did for Socrates.

They were very helpful with my fur baby. Even spent extra time to give me suggestions and tips on…read morehow to better aide with helping my fur baby feel better. If you want your pet to be taken care of and loved just as much as you love them, this is the place!

I've had nothing but positive experience for my French Bulldog every time we go. Communication has…read morealways been easy and clear.

DO NOT TAKE YOUR DOGS HERE IF YOU LOVE THEM…read more A few weeks ago, my heart sank when I saw my dog throwing up blood. Panicked, I rushed him to the emergency vet, where they suspected he might have an obstruction. After that first vet visit, I took him to animal hospital, hoping for clarity. The vet there didn't think it was an obstruction but told me to wait 24 hours after giving him anti-nausea meds. If he vomited again within that time, it would likely set the obstruction probability higher. Sure enough, he threw up again within the window. This time, I brought everything--his vomit and stool--and asked for further tests. But the vet dismissed the need for testing, convinced it was an obstruction. They rushed him into surgery, only to find nothing wrong inside. Afterward, my poor dog continued vomiting and having diarrhea. Desperate for answers, I insisted they test his stool again. That's when they discovered worms--nothing more than a simple dewormer was needed, not a $2K surgery. They were quick to ask for money and even charged us multiple times, but took zero responsibility. The clinic owner brushed it off as "nobody's fault," offering me discounted medication instead of real solutions. To top it off, as I was leaving, the assistant had the nerve to tell me, "At least he saw you for free." I wasn't about to pay $80 for five minutes of vague answers. The only thing that felt remotely professional was the owner calling to ask how my dog was doing--but even then, he just repeated that it was "nobody's fault" and that it might not even be worms after all. Turns out it *was* whipworms, and after a 3-day course of medication, my dog started to improve. It's heartbreaking to think how much we went through, all because of a simple mistake that could've been caught earlier. I just wanted the best for my dog, and all they gave me was a painful lesson in how much money can cloud the care of an animal.

They provided outstanding service to my pets, I highly recommend them...great businessread more

I have never been a person that likes animals. So when my oldest daughter and granddaughter (3 at…read morethe time) brought home an Australian shepherd puppy 5 years ago, I was less than thrilled. But over the years Rufioh has found a place in my heart. Then a little over a year ago, he began to have seizures. The doctor and staff at this clinic have always been great during routine Vet visits when Rufioh was healthy, but the mark of an exceptional clinic and staff is how they react when things are serious. Bottom line? They go above and beyond. They care about your pet like he is their own and they do all they can to help, including giving all options once we had the diagnosis in easy to understand language. Recently my mother unexpectedly passed away and on the same day i lost mom, our dog had 4 seizures almost back to back. On a Sunday. Husband called them ASAP Monday morning and he was in the clinic at 0900 same day. I'm sure there are other local clinics who may be cheaper that are competent for routine care, shots, checkups for your pets. But ask yourself this - What if your animal gets sick? Wouldn't you want them to be treated with care and compassion, not to mention same day care when it's urgent...This is what this clinic does. Our beloved Rufioh is getting worse. It's hard to accept that...hard to watch him go thru these seizures. But we know he's got best chance because he has the best Vet Clinic in town. We pray we have our Rufioh for years to come. Thank you AGC for everything you've done for us.

Definitely more affordable. Care is decent. We haven't had any major concerns. Not pushy for…read moreunnecessary vaccines. Limited selection of meds on hand, but willing to work with you on what your pet needs. No issues getting an appointment quickly.

AMAZING! Best vet experience! We took our new pup to get checked out and our dog loved it! I've…read morenever had a dog love the vet. They played with him, pet him, and gave him treats. My dog felt so comfortable with them. They even gave him shots and he was in such good hands! They made excellent recommendations for new foods and offer insight into some of our pup's behaviors. Our vet tech was phenomenal! I swear our dog was sad to leave. I think her name was Jennifer. I won't take our dog anywhere else now! 10/10 recommend!!

Today I took our Sheltie puppy Jack to see Dr. Chaudoin. She was very knowledgeable, kind, and…read morehelpful. I feel much reassured that Jack's allergy issues have been addressed and he can enjoy being a painfree puppy again. Ashleigh helped us get checked in and made us feel welcome. Brenna was so compassionate and kind. She listened, really listened as I explained why I was there. Active listening is an art and a science. She is very good. (I am an experienced educator so I notice these things). She also offered to carry Jack back to the car for me. He still gets scared walking by himself with traffic roaring by, and I have a sore leg. While I hope we don't need to visit our vet again soon, I feel very confident that if we need help, we will get the help we need.

Our large breed dog has gone to Dr. Amanda Fant since 2012. She diagnosed a misdiagnosed (from…read moreBanfield in Clarksville) CCL tear, and saved our dog from an even worse injury. Although she was not the surgeon who repaired the tear, we saw her for all of the follow-up appointments. She is not only knowledgeable, but truly loves animals. I would recommend her to anyone and, had we not moved out of state, we would continue to drive 45 minutes to the North Stewart County location for the peace of mind that our dogs would continue to have top of the line care.