Very pissed off. Told around 400$ for 4 poodles with a possible extra 15$ each due to weekend…read moreappointments were valuable. My trimmers are broken so they were matted. I was charged double for each dog. Charged for a shave down which is all dematting is and then for a haircut in which could not be done when they were all 4 shaved. Each of my babies still have spots they missed as well. I'll never use them again nor will I recommend them. Ripped off my hard earned money for what they call dematting but they didn't.. they just shaved completely down. 740$ later

Our dog took classes there and graduated with flying colors. Wilma Rudolph location works best for…read moreme.

They have great customer service. They were very patient with my dog and I. They do offer care…read morecredit to help with payment plans and the establishment is very clean.

A Difficult Experience During a Painful Time…read more Losing a pet is incredibly hard, and when we faced the sudden decline of our beloved four-legged family member a year ago, we were emotionally vulnerable. Our regular vet recommended NVS when our senior dog suddenly couldn't move and was in obvious distress. We share this backstory to highlight our state of mind during our visit. After the initial exam, we were told our dog's condition could be terminal cancer or something else entirely, requiring surgery and tests for a definitive diagnosis. When we pressed for a prognosis, we received vague answers: days or weeks if it was terminal cancer, possibly years if it was something else. Given her advanced age, we questioned if putting her through surgery was truly in her best interest, and even asked about euthanasia, but received little guidance. The most jarring moment came when the surgeon, called in specially, told us, "I can give you five minutes to decide on the surgery. Then I leave" This comment, more than anything, shifted our focus from our pet's well-being to the surgeon's impatience. It left a lasting negative impression during an already agonizing decision-making process. Despite the uncertainty, and given less than ten minutes total to decide, we opted for surgery. The outcome was the worst-case scenario: terminal cancer. She might have weeks, maybe a few months. Ironically, the same surgeon who showed little empathy earlier offered the most poignant advice: "Be as present with her as you can." This, too, has stayed with us. During this stressful time, the discussion of costs arose. Over the phone, we were quoted upwards of $7,000, with an itemized breakdown including the initial exam, surgeon's consult, and surgical costs. We painstakingly confirmed the grand total multiple times, even writing it down for our records, as we were not at our best. We were told complications might make this go higher, but we would be called beforehand. At the end ended up around 10 thousand plus. There was no call. However, upon picking up our dog post-op, the bill was significantly higher. We were told we had "misheard" or "misunderstood," which we firmly disagreed with. They claimed the calls were recorded and they would listen back, leading us to believe the discrepancy would be resolved. We paid the inflated amount to take our dog home, but despite numerous follow-up calls, we never received a response or resolution regarding the overcharge. Our precious and loyal furbaby passed away just three weeks after the surgery. Now, with some distance, we can reflect on our experience. While we cannot blame NVS for her terminal condition, the overall lack of empathy and care shown towards both our pet and us during such a vulnerable time, coupled with the billing issue and subsequent unresponsiveness, lack oh empathy makes it impossible for us to recommend their services. One more thing the people at the front desk are just rude and cold with no c We still not hear from anyone to do a follow up on Torry and this means they don't care and just to hear their name make me sick. At the end of the day this place could and should be more understanding, emphatetic of the hard time when we deal with the health of our family members but for them is only money signs and like my grandmother used to say " actions speak Lauder then words? in this case no word nor actions.

Nice and clean. I get good coupons, and can save with the app. It's fun shopping for my animals…read morehere. Nice service too. My kitty just got a free toy for her Birthday too, she was happy with it.

Great place to get animal food and treats! I have been to their Arizona location and I'm glad to…read moresee there is one in Clarksville. I love the fresh baked pup treats that you can buy here. And so do my dogs! They look at me like it's their birthday when I come home with a fresh treat. They have a variety of options for pet food here. My dogs are on taste of the wild dog food. It's great being able to get what I need in an instant. My only wish is they had another location that is a little closer to my home . They're off exit 11 and I live off of exit one. But who knows? They may expand. Prices are reasonable. The staff is very friendly and accommodating. They'll even help you load the large bags of food in your car if you need it. You can even order in advance. I come here quite often and will be back!

How the mighty have fallen! In the nearly three years since we've been taking our Pomeranian to…read morePetco for grooming, we've seen the quality of service fall exponentially. Yesterday, I took Lily in hoping to have a good experience, but it wasn't to be. We've been letting her fur grow out because we want that classic Pomeranian look. I told the groomer that I didn't want her cut really close, that I just wanted her trimmed about 3/4 of an inch. What did I get? A dog that doesn't resemble a Pomeranian AT ALL! And the groomer (I wish I could remember her name) said, "Well, if she'd had a double coat, this look wouldn't be a good one for her." Um... hello? Pomeranians are double-coated dogs! What the actual... ??? I asked to speak to a manager and expressed my dismay and unhappiness at the job the groomer did. I asked him at the very beginning of our conversation if he could identify Lily's breed and he had no clue. I had to tell him that she was a Pom, and she sure didn't look like one post-grooming. I received no apology, only a half-hearted, "Well, I guess I could comp the cost of the grooming." Please, Mr. Manager, don't knock yourself out on our account. I've attached before and after photos. If you notice her sanitary area under her tail and down her back legs, she was SHAVED in spots. Unacceptable! A knowledgeable groomer would know that you cannot cut a double-coated dog that closely because you risk the fur not growing back properly, and it can be a life-long issue. To say we are not pleased is the understatement of the century! In the beginning Petco did such a good job. Now, I'm unwilling to risk another repeat of this latest fiasco.

Terrible service. I've tried making an appointment here to get my dogs vaccines updated and they've…read morecanceled on me twice now the day before my appointment. And now they don't have any appointments available until a few weeks out.

My dog 1. Got fleas here (she goes nowhere but to groomers)…read more2. They will add charges, fees, up charge at will. No groom is the same price for same dog. If you ask for no perfume they will drown your dog in perfume. Will not return

I have taken my dogs to the Pet Palace on Trough Springs Rd for the past two years and did not have…read moreany problems. The past two grooming appointments my dog has come home limping. The first time I thought maybe it happened at home right before I took him and I didn't notice it. Yesterday I took him for his groom appt, I know for a fact he was fine, walking great. When I picked him up, he was limping and still is today! He is getting better and he isn't crying out in pain so I do not believe it is a serious injury, but he should not be limping at all. Not sure how a haircut can hurt a dog enough to limp. Needless to say, they have lost the business of my two dogs and my MIL's dog. I never make a negative review, but people need to be aware before taking their fur babies to Pet Palace.

Very weird experience. Sunday morning my guinea pig passed away. Got online and saw that they…read moreopened at 8am. No answer on the phone for about an hour so decided to drive up there. Called again on the way and a very nice man named Mitchell answered and met us there. He said that she would be cremated the next day and we would get a call to pick up probably in the afternoon. It seemed like he really cared and understood what it was like to lose an animal. We asked what the office hours were and he said it's a family business and he's just up the road 10 minutes away and they will call and arrange a pickup time once everything is done. He accidentally overcharged us but even pulled cash out of his own pocket to make up for it. The next day I get a text from an unknown number with my name spelled wrong saying that my pet was finished yesterday and is ready to be picked up. I said great what time do you close today? The person who I now know is the owner texted me back and said well I'm leaving now. I texted back okay can I pick her up tomorrow? ....No response. Waited 35 minutes and I called the business. The owner Leia answered and she said she had left for the day. I said okay can I pick up in the morning? She said she had doctors appointments in the morning and wouldn't be available until after 12 and they close at 2. (In the middle of our work day). I told her that it's kind of been a weird experience with the business hours and the communication and being overcharged. I'm new to the area and now I'm kinda nervous. She said that the website was wrong and those weren't the right hours. (How would I know that?) She said I can be there today at 4:30. I said perfect my husband will be by. If things would have stopped there I wouldn't have left a review or been that upset. Instead 20 minutes later she calls me back. I thought she was changing the pick up time or to apologize. Nope she called to tell me she didn't like my tone and that I was ungrateful for all she had done for me. Not once on either call did she ever tell me that she was sorry for my loss ect. She said "Jesus Christ what do you people want from me?" I said all I want is to be able to pick up my ashes and I've been flexible with the time. I told her it was confusing to get a text to pick them up after she had already left for the day. She said "well that's how I always do it." She was very cold and rude. She then told me that legally she didn't even have to give me the ashes and she could hold them for several more business days. I don't even understand why she would threaten that. That's when I started to panic and wonder if I would even get my baby back. All I asked was when I could pick up and what the business hours were. I can't believe this is someone that owns a business working with bereaved people. I have four other guinea pigs and a dog and I'm sure I will be needing more services in the future so was hoping to find a good business to have a relationship with. Even though Mitchell was so sweet after reading other reviews and seeing that others have had similar experiences I don't feel comfortable being back. She should probably leave the customer service to her employees because threatening to hold the remains is unbelievable. I don't even understand why it escalated to that. My husband got there to pick up and the owner wasn't even there. Her employee was confused and said he had been there all day and she wasn't even there. I will say that I appreciated the foot prints, hair cutting, and the urn that was included. Again Mitchell was great but the owner was extremely over the top and rude. All of that was so unnecessary at a time where I'm already sad and going through losing a pet.

We unfortunately lost our little girl Addison after nearly 17 years. When she passed we called the…read moreNashville Pet Crematory and even though it was a Sunday evening within a couple of hours we were able to meet with them and they took care of us. They were extremely sympathetic and made my wife and I feel like family as they took care of a member of our family. They were able to not only offer us the needed services, but also gave us options for available upgrades without pressuring us to get those upgrades. When we got Addison back the presentation was respectful and great care was taken to preserve her memory for our family. I would recommend them to anyone needing similar services.

Breanna is amazing! My chihuahua rescue hates having his paws touched. My fiancé and I found it…read moreimpossible to clip his nails and Petco/chain places were out of the picture since he has to be muzzled. We were at a loss and thought the vet would be our only option until we found Breannas Pawsitive Touch! She was able to get his nails dremeled so we will be definitely be taking him consistently now.

From the owner: Spoil your pet with a pawsitive touch! I’m currently accepting new clients INCLUDING dogs with a…read morebite history, fear aggression, banned from previous groomer, etc. I’m Animal CPR and First Aid Certified so even pups with medical conditions are welcomed!

This used to be a good place to purchase dog food but not anymore and I will be looking for another…read moreplace, even if I have to pay more. I have three dogs and I feed them very well. Pet Food Center would always give a 10% military discount and on Monday's would give a 20% military discount. When you are purchasing well over $150 a month on food alone, this adds up, and should be appreciated as a loyal customer. Well, as of the first of April, 2023, corporate has decided that they are losing too much money in this military town of Clarksville, TN and they will no longer honor ANY military discount on food. But we can still shop their junk and get a 10% military discount on anything else but food. We worked for pennies on the dollar while in the military and put up with crap many times, and now the big businesses cannot spare a few pennies to the military to feed their animals? I just wonder if the military discount discontinuance was across the board or just in this one military town. One of the clerks told me why it wasn't being given anymore. Which BTW, they cannot keep a groomer there and there is a great turnaround on cashiers and managers and staff. Hmm, makes you wonder. All I know, is that I don't have to shop there and there are far too many other places that I can shop and even have it delivered straight to my door. I think you have made a huge mistake by taking away this discount because many military that I know will start shopping elsewhere because it is a slap in the face. It's bad enough to quit giving the discount but to do it because corporate is losing too much money. Give me a Break.

The service was absolutely atrocious! The small pets manager Haily was very rude and kept giving me…read moreattitude when I asked questions about how to care for a ferret. She said "what are you a dumbass" when asked if I could give the ferrets diet food for them ass they seemed a little chunky. The worst part was that I was with my 5 year old daughter and she said that my daughter wasn't competent enough to care for a ferret! Best believe I'll never shop here nor would I recomend it so long as she works here.