So I can't really say anything really substantial as of yet since my order isn't due until September of 2027. However, I can tell you I've heard nothing back after asking one question and my account still doesn't show anything except for how much I've paid. I'm at the 66% Mark to where my order will go into production but that's about it. In the fields where it tells you how much is left till it's put on production it's still blank. Hopefully I'll hear back from the maker eventually. read more

Over two years and the maker keeps giving me the run around. Hasn't even started making them. I'm thinking come August, I'll take them to small claims because this is ridiculous. read more

Bad quality boots with NO REFUNDS !!! OVER 2k USD spent and They FORGOT about my order and they arrived in RUSHED poor condition ....I Paid in FULL....Phone number for contacting did not work.......They rushed out the order when I reminded them it's been 30 months (2.5 years), Mark realized Andrea collected the money for the Boots that were not made....They made other's peoples boots who put in orders AFTER me ...They took the money and Rushed out my boots after a reminder from me... without any care taken into the quality...BUT NO REFUNDS !!! read more

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STAY AWAY. Similar to the other one star reviews here, my boots were much too small. Could barely get my feet in. Downright painful. They are far too small, despite the fact that I've lost large amount of weight between being measured for the boots and receiving them. The ankle part is too narrow. I don't know who's ankles they measure them for, but there's no way that these would ever fit me. I was given the runaround from the owner. Refuses to refund, states they will remake the boots instead. A complete waste of $900. And the boots are worthless because they are "custom made" for me. Beware the fine print in the invoice. It was the first thing they went to when I said I didn't want the boots. I've been wearing them for weeks trying to "break them in". I ended up developing a sore on top of my toe. This left a scar on my foot. I have no desire to keep these boots. They placed all the burden on the customer. Making the customer wait and have to go for refits. Where am I going to get a refit? Next year? Even if I didn't wanna go to the Renfaire, I would have to pay admission to get re-fitted? Seems pretty stupid to me . I regret this purchase completely. read more

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TL;DR I have waited almost three years and still have no moccasins despite paying in full. I will be seeing this company in small claims court in a couple of days! I am a lifetime Rennie, and as an adult with adult money now decided a few years ago to treat myself to a pair of the famous Catskill moccasins. They've had a booth at my local Ren Faire for years so I walked over on one of my breaks and ordered a pair that ended up totalling over 1,800$. A big expense, but in theory these will be the last boots I buy for the rest of my life and they will match all of my other garb because of how I designed them. I paid 33% as a down payment, and was told that once the balance is 66% paid I will be added to the production list and they will be made ASAP with any remaining balance due prior to pickup (since I work there, I don't need them shipped). After one year of saving up, I make the last payment and am now at 100% of the balance paid. Thus begins the next two years of fighting their terrible customer service, lies, deliberate misrepresentations, and delays. I email them every few weeks or months, asking for an update on my order because when I paid the balance online all I got was a receipt but no confirmation on "Your order is now in the production list! Expect them to be ready at XYZ time!" or anything else. Every time, it takes ages for them to reply. The longest delay was when at one point my maker, Kurt, told me "I'm out of the workshop for a couple of days, but I'll reply when I get back," and then didn't reply for SIX MONTHS. At some point in the process, they claimed I had a 33$ balance and that due to this my order wasn't being placed in the production list. This is clearly untrue, because I have the original paper invoice and both of my receipts (deposit and final payment) which add up to the amount on the paper. It also flies in violation of their supposed "66% payment gets you on the production list" policy. And thirdly, later on in discussions they tried to claim that the 33$ was a shipping cost that my original salesperson didn't add in correctly. Why are you charging me shipping when you know I work at a booth down the lane from you at my local Ren Faire?? I was even given a "participant discount", this should be obvious! I even stopped by their booth in person twice, to try to clarify what the issue might be. The first time was when the 33$ balance was a "mystery balance", and I was told that they were sure it was a clerical error and wouldn't accept any payment from me until they had time back in the workshop to double-check. The second time, after they claimed via email that it was a shipping charge, I was told that their "order system is down, so we can't give you any details or accept any payments, but you can check the status of your order on our website when you get home" (as I was watching another customer's order be taken and charged out with their "system that is down"). I did try their website's order checker that night, and it gave me a big fat 404 error that indicates either my order doesn't exist or their entire tool doesn't exist. Finally when I asked to just be given a refund, since they clearly hadn't even started making my order after almost THREE YEARS, the owner of the company stepped in and refused. He claimed that they "don't do refunds" and that I would have to be content with them waiving the 33$ balance (that I never owed to begin with) and receiving my order whenever my maker had time to complete them. So after talking to some lawyer friends of mine, I have completed all the paperwork to take them to small claims court. When I emailed them about this, giving them one last chance to simply refund me and avoid adding court fees to their debt, they completely ignored the content of my message and just said "We will have your order in the mail in 10 days". I highly doubt this is true, and even if it is I don't want them anymore! I just want my money and my sanity back. So, I will be seeing them in court in a couple of days. read more

After years of going to faires in cheap Birkenstock knock-offs causing all kinds of terrible heel pain for weeks on end, I finally decided to hook myself up with some real shoes. First off, Catskill Mountain Moccasins had the nicest salespeople at Arizona Renaissance Faire. I went into the other bootmakers and was greeted with either just getting handed a brochure and a passive-aggressive comment about how expensive their products are or total silence and idle stares. Took a few steps into Catskill's booth and was not only greeted, but swept into some friendly discourse. Did another lap or two around the faire before knowing for sure they were the one for me. Was measured and fitted so my mid-calf, four-button moccasins would perfectly hug only my feet and ankles, and then went through all the many customizing options. It was well worth missing such a big chunk of our day at the faire (and by the way, Arizona is my favorite; I only get to go once a year; losing that much time in my happy place is a big deal.) Altogether my order came out to just under $650. Paid down the three-quarters of the cost it takes to guarantee my inclusion on the production list and they gave a delivery date of July 2016. I paid off the rest a couple weeks ago when I had the chance, and Lynn, the man making my moccasins, gave me a call with a few questions about my soles last Monday. While I wished I could have my moccasins within SoCal faire's season, I figured it'd at least be cool having them before next year. SURPRISE! My moccasins showed up last night and good god are they wonderful. The insides are lined with soft sheep skin and I love the contrast of the redwood, tobacco, and black bull leathers with my walnut-dyed antler buttons. Best of all, I get to wear them at the faire this weekend. We went from order to delivery in under two months with the finished product on my feet two months early. Outstanding! I gave them a good walk around after making sure to watch the instructional video for lacing them and now I've got them hanging up so the leather can breathe. Customer service, communication, quality of the moccasins, fit, speediness. All good. read more

Catskill Mountain Moccasins - Shoe Stores Near Me

After waiting over a year, I received my boots for which I had paid over $1000.00 . They were too small such that I could barely get my feet in them. ( Picture ugly step-sister) On top of that, there was incomplete stitching. After some emails to them, I was told the "tightness in the instep" was an easy fix and the stitching would be completed. Oh and I was repeatedly told I must be lacing them wrong. Please. One month later the boots arrive. I still can barely get my foot in the boot. Much much too small. I'm more than disappointed. read more

Catskill Mountain Moccasins - Yes. My foot after wearing your boots - Shoe Stores Near Me

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Catskill Mountain Moccasins makes custom fitted moccasins - mocs that reach all the way up to your knee. They are fitted exactly to your foot/leg size. They basically wrap your feet and legs in a material, then carefully cut if off and use as mold to craft your mocs. And you can get then customized just the way you want - colors, designs, buttons, and more. They are incredibly comfortable to wear at renaissance festivals and other similar events - I barely realize I have them on - so light and natural feeling. I got mine made in black and green leathers, with sterling silver dragon buttons. They are not inexpensive - but with care, they will last for many years. Catskill Mountain Moccasins has booths at many renaissance festivals around the country, including the Maryland Renaissance Festival. See their web site for a list of festivals where they have a booth. read more

I've had my moccasins since 1997. Because of the expense, they have been babied and were costume wear/work wear for most of their lives. Now, they are coming out of retirement as occasional wear. They are not snow boots. They need love rafter being caught in rain. But they are machine washable, if the contrast between leather colors isn't high. (Don't wash a cream moc with bright blue trim) Customer service is fine. My mocs were made by Lynn, and at the time, the pattern was returned with the boots. Grey Eagle, of blessed memory, measured and sold my pair. Are you seeking a standout pair of boots with a barefoot feel? Want to show that Uggs are not street wear? Get a pair of Catskill Mountain moccasins. Your feet will thank you. read more

We decided to get a pair based on a quote of $300 but after options it was over $900 for a short boot. Considering the custom aspect, we decided to move forward with it and we're asked to sign the receipt confirming the options we selected. Partial payment was required but we paid on full which meant an order from November might be ready as early as the following July. After considering the increase in price after the initial quote and the length of time it would take to have them made, we emailed company requesting to cancel the order the following day. They said they would be happy to cancel the order but no refund would be provided so we would lose the money and the moccasins. We informed them of the Federal Trade Commission cooling off period of 3 days and the said it does not apply to them. Apparently when they asked us to sign confirming the options, we were really signing an agreement that said we understood there were no refunds, but that still does not exempt them from FTC rules. This was incorrectly presented. We contacted our credit card company as we would have not lost over $900 had we put the minimum deposit down, we would have just not got that portion refunded at worst. After the credit card company contacted them about the dispute, I then got a message from the company stating that I would owe them an additional $50 for the dispute chargeback before they would release the moccasins. In the end, it was a new girl that may have not been trying to trick us but the responses from the management/owner have been awful and unprofessional. I would suggest buyer beware. I am still waiting on the credit card company's determination. read more

I have waited a long time to purchase some moccasins from catskill and after saving enough and getting fitted at a Renaissance festival I was extremely anxious to receive them. I finally did and I was not disappointed! The staff at the festival were extremely helpful and explained the whole process wonderfully. Lynn did an amazing job on them. They fit perfectly and are so beautiful. I've been wearing them everywhere and have received some great compliments on them and I am more then happy to tell them where they came from. I will most definitely be purchasing from them again! read more

I'm writing this review even though I have not actually obtained my boots yet. You see, I was told when I ordered my boots in April of 2016 that Catskill would fulfill in November of 2016. I paid in full and went about my life. November comes and goes. I call the first week of December and very kindly ask for an update about my boots. My "maker" tells me a story that is believable...She tells me all on her own that she will get my boots to me in MID-December. I said, okay. December rolls out. On January 3rd 2017 I call again. My "maker" gives me another story, "oh, I've been sick" (Since we talked in December). She then tells me on her own that she will send out my boots the following week. All she has to do is put the folds on them. Whatever that means. I accept. I waited an additional week. Nothing. Not even a phone call. I call again. My "maker" gives me the exact same story..."oh, I've been sick." (Mam, if you've been sick this long you need to be in a hospital). -- How about this... Hand off my boots to someone who can finish them! This is not hard. It's not rocket science. If you're too sick to DO YOUR JOB then pass it on to someone who can. -- I called Catskill using the number on their website. Nothing. No responses. Zero. I tried to email them using the "Email us" link on their site. It does nothing. NOTHING. I tried different browsers. Nothing. -- No one has offered me any compensation or anything. My "maker" keeps saying I'm sorry, but excuse me... Sorry means that you intend to not repeat the behavior. I broke down and called my "maker" on a Monday and told her she has a week to get my boots or I want all of money back. No one called me. No one. I had to call again on Friday where she actually picked up the phone to tell me that she will mail my boots on Monday all she has to do is "put the folds on them".... What? You told me that almost a month ago. YOU ARE A LIAR LADY.! But, I keep my cool. I've never been rude to this person. Not once. Sooooo, Monday rolls around. Nothing in my email. No phone call. Nothing. I let the day go by. Tuesday, she actually calls me because she has a question about my foot and needs to know so she can PUT THE SOLES ON. Maybe that's a fold...I dont know...I know nothing about boot making. So, I tell her. She tells me, "I'm going to mail them today, you will get your tracking number in your email." I go about my day. And guess what... NOTHING. No tracking number! No phone call. On Wed night I call and complain. I've lost patience. Lost faith in fair business. I proved that I was a good client by giving you money up front. ALL OF IT. And these people can't even remain in contact with me. On Thursday, I get a text...NOT A PHONE CALL...I get a text telling some other story and that her husband mailed me for her and I should get them in two or three working days. HOW ABOUT A PHONE CALL? TELL ME WHAT IS HAPPENING! And if your life is so miserable with death and sickness and other people in the hospital...GIVE THE WORK TO SOMEONE WHO CAN FULFILL THE ORDER. She did not even offer to overnight the boots on her dime! Nothing. And now I'm in a panic but I have anxiety...what if my boots don't fit? This woman did not spend anytime on my boots... What if they are screwed up. Then I have contact these people and try to get them to make it right? How long is that going to take? Even if these boots were the best in the galaxy... I would never...ever...recommend Catskill Mountain Moccasins just based on their sheer unprofessional attitude. To take my money and then turn around give me such horrible customer service.... No compensation. No phone call. Nothing. Just took my money and then crapped all over me. Left me in the wind to twist. My advise to Catskill: Have a boss, a boot manager, ANYONE, to contact your "makers" (I use the term in quotes because I dont feel that she was making anything)...have SOMEONE contact your workers and make sure that they are doing their work! MAKE SURE...do not take their word for it. My "maker" left me no choice but to believe she is a liar... read more

I am waiting for my third pair having bought my first upstate ny at a festival.I stood on top of a stand and my foot pattern was taken.They were made with the most beautiful leather,beads,laces....For some reason I only wore them for certain events,but oh when I thought about how delicious and comforting they were I began to wear them all the time.I told Mark,"when you wear his moccasins,you're home." My second pair I met Mark in a clothes store in the city.Again,I stood on a stand and he carefully measured all aspects.I have to admit that they are somewhat expensive and you wait a bit ,sometimes longer,but when they come and you wear them and they become you.....A piece of heaven on this earth. You will want more..... read more

Today I'm wearing the boots I ordered at the Arizona Renaissance Faire in February and just received last month. This is unbelievably special because I've had numerous surgeries on my left ankle over the years which has left it pretty much impossible for me to wear any shoe with a back, let alone tall boots without pain for more than an hour or so (if even that). I've been wearing these boots for 4+ hours completely pain free. They're the most comfortable boots I've ever had, they look good with my garb, with my daily wear - and they'll allow me to hike again - and - just - I really can't say enough about how happy I am with how they turned out. read more