Our children have attended Blue Kangaroo for a combined 9 years, both starting as babies at only a…read morefew months old. I can't say enough about how amazing this daycare has been and they are truly part of our family that we will forever be grateful for. Not only is the center clean, well staffed, and great at communications/updates, but they truly care about the children and it shows each day. Our children were LOVED, not just looked after. Im so sad to be moving on now that our kids are older and I'll miss the extra touches the staff made to make every season and holiday special. The valentines tea parties, the holiday caroling, the DECKED out halls for all occasions, bagels for dads on Father's Day, muffins for mom, etc. Being able to partner with BK over these years has been so special and I would encourage anyone to send their littles to there. It's worthwhile and we're so fortunate to have been with them while raising these tiny humans.

I absolutely do not recommend Blue Kangaroo in South Reno. I was in a tough spot due to some…read morechanges in our family and needed urgent childcare. Most places had long waiting lists, but surprisingly, Blue Kangaroo had openings for my 16-month-old son. Looking back, that should've been a red flag. All the other places I called were full, and this one had space--definitely not a good sign. I went for a tour last Thursday, and while the place seemed clean and organized, that first impression didn't last long. On Friday, I took my son to meet the teacher before we left town for the weekend. I thought it was important for him to get familiar with the place. The lead teacher, A, in Hopper classroom wasn't exactly warm, but I figured she was just busy--she has four children. I convinced myself that since she's a mom of four, she must know how to handle little ones. Boy, was I wrong. I'm really thankful they have cameras, so I could check in on my son throughout the day. He's shy and usually takes a while to warm up, but the first morning, he was just standing there, looking confused, observing everything. After his nap, things went downhill. He was crying for most of the afternoon, and the worst part? A didn't make any effort to comfort him. I called, and they transferred me to the classroom so I could talk to him. He doesn't speak much yet, but he understands a lot. The assistant, L, picked him up a couple of times, but mostly, she was busy playing with the other kids who'd been there longer and weren't crying. That was my first big disappointment--no one seemed to care about how he was feeling in this new, overwhelming environment. When I picked him up that day, his eyes were puffy from crying, and he had boogers all over his face. I asked A if he had a rough day, and she shrugged and replied, "There are a lot of crazy kids here!" That was a huge red flag for me. How can you work with kids and not have more empathy for a child who's clearly struggling? And she was not lying about how much food my son ate. She said he finished everything. My son is learning how to eat by himself. I packed extra food for him just in case, there was no way he finished all of his food. And when he got home, he drank 18 oz of milk, normally, he drinks 8 oz. It is absolutely okay that my son didn't finish his food. My older son brings leftover from school all the time. You don't have to lie about it. The second day was even worse. My son cried almost all day, except when he was napping or maybe outside (I couldn't see what was happening outside). I'm not exaggerating when I say he was crying for hours. I called again, and once more, L picked him up briefly, but then just put him down to clean up toys. I even asked at the front desk if I could go see him during lunch to comfort him, and they said yes. When I went in, A looked completely shocked and a little offended that I was there. When I left, the front desk stopped me and said they wanted to schedule a conference with me. All afternoon, I watched through the camera as my son cried, and no one seemed to care. There were times when there were three women in the room, yet no one made an effort to give my son the extra attention he needed, especially considering he was the youngest and new to daycare. When I picked him up, he was still crying, and L was once again playing with other kids who weren't upset. I tried to explain that it was his first time in daycare and both of us were adjusting, but L said he didn't want me to hold him, he was just crying. That was total BS. I was watching the cameras all day, and they didn't even try to comfort him. I pulled him out right away and sent him to a babysitter, one of my coworkers who sent her daughter to. He was doing great, not even crying once even though he doesn't speak Spanish at all. I went in to take my son's belongings and talked to the management team. I was offered the option to move my son to a younger classroom instead of the Hopper room, but I refused. I wasn't going to risk him being treated like that again. I can't trust a place where the staff ignore a child's emotional needs, especially a child who's brand new to daycare. I'm writing this long review in the hope that management will pay attention to these issues and hire teachers (at least for the Hopper room)who actually love working with kids. After pulling my son out, I checked Yelp and noticed that they have a 3.3-star rating overall, and a lot of the 5-star reviews look fake. I really hope this review helps other parents avoid the same mistake and find a place that actually cares about kids. It was just such a heartbreaking experience I don't want other parents and their children to experience. I just speak for myself in the Hopper room experience not other teachers in other rooms.

A happy place! Learning happens here. From newborns to…read morepre-k classes. There is a waiting list for the younger ages. Very rigorous curriculum. Classrooms are clean and organized. Teachers are consistent and progress is noticeable. Creativity is welcome and there are a lot of fun events for the students to show off what they have learned. Crazy dress up days and programs lead to parental involvement. Hearing laughter and the chatter of young voices can be heard throughout the halls.

We've been a Goddard family for about 4 years now--both kids. The care is not cheap, however, I…read morelike the additional focus on education, and the high degree of professionalism I've witnessed from their staff! Looking forward to buying a boat when our children transition into the public school system! :) In all seriousness though, despite the cost--you will not find a better daycare in the Reno/Sparks area.

Awesome place for both education and care. We enrolled our daughter not too long ago and have had a…read moregreat experience. All of the ladies are really helpful, and the app/integration to see how the child's day went is very helpful. I would recommend this establishment to my friends with kids, although a bit pricey, in my experience worth it. They also offer get together days, provide feedback, and have not seen anyone in a bad mood since we started going!

I had been on the waitlist since January and was told I would have a spot by May -- that never…read morehappened. Now that I'm relocating out of state to Colorado, I requested the return of the $700 deposit I paid, and they refused, saying it's "non-refundable." We're talking about daycare, not a university. Keeping a deposit after never offering the spot you promised feels like taking money under false pretenses. This isn't about the amount -- it's about the principle, and it's deeply disappointing.

We enrolled our little guy about 5 months ago and everyone here has been great! It was a little…read morerough in the beginning (drop offs) but the teachers are very accommodating. Special shoutout to Ms. Celeste and Ms. Courtney- they are amazing and soooo good with our little one! It's been great to watch him grow and we love the picture updates we get :)

This place is amazing mr. Mark is the best my son is excelling all academics. This place is highly…read morerecommended in my book

My son loves coming here! The teachers are amazing. Love the environment, and the communication…read more Highly recommend this daycare/preschool. They will be missed when he goes off to Kindergarten.

Now that both my son and daughter have graduated, I can share the preschool they went to. Little…read moreGolden Goose has been absolutely incredible. Between both of my kids, they have gone there for over 6 years. The owners and staff have been amazing. Life changed and they adapted to the changes with no questions asked; all they said was "anything you need, communicate." All of the teachers through out our years with the goose have been exceptional, Ms Tima has and always will be my children's favorite teacher ever. She got into a bad accident last year visiting her family, and my children cried, they wanted to make sure Ms. Tima was okay. WE are SO blessed she is still here with us today. My daughter LOVED helping Tima with anything in the classroom and Tima knew she could always count on my daughter to help her. Ms Tori, you may feel like you're not recognized enough, but you ARE. You are SO appreciated, loved, and thank you for making sure the school is the way it is. The school couldn't be the way it is, without YOU! Lastly, Bridget and your family -- we cannot thank you guys enough from welcoming our family with arms wide open, loving, caring, and teaching our children for the last 6 years. You guys have gone through changes with us and through all of that, you and the staff was nothing short of amazing, supportive people that we adore. I cannot thank you and your staff enough for getting us through it all and allowing my children to have a safe place, teaching them, and allowing them to grow into themselves. We already miss you guys and I promise to bring them and send cards. THANK YOU SOOOOO MUCH. I will FOREVER recommend the goose to any family that's needing assistance. I have had golden goose's phone number on my "favorites" list and the app for 6 years, I'm not ready for those things to go away yet. I cannot thank you guys enough.

My experience with enchanted castle has been nothing but excellent!…read more My daughter started here when she was 3. Since then I have enrolled my son and my newborn. Mrs Angela, Mrs Lisa , Mrs Bailey and Mrs Tiffany and Mrs Holly have all treated us like family. From the education to the emotional development my children have grown so much. They hire teachers of quality and have never made my kids feel uncomfortable. We appreciate you all

My child attended Enchanted Castle for two days in January of 2021, for about 4 hours each day. The…read morefirst day seemed to go okay, though I was concerned when the main teacher of my child's room stopped mid sentence to yell at a different child across the room. I set it aside since it was to have the child remove something from their mouth and I figured that was better than choking. When I arrived to pickup up my child he was happy and didn't want to leave. The second day when I arrived to pickup my child he wanted to leave immediately, he was even distressed when I stopped to grab his lunch and water bottle. As soon as we arrived home he began to grab the front of his diaper and say "ouch, ouch, ouch." This is something he had never done before, he had never even said "ouch" before. When I changed his diaper I discovered that his genitals and the area immediately surrounding them were red and inflamed. Upon further inspection the skin from the body of the penis was torn away from the glans. Again, something that has never happened before with my child. I immediately documented the incident, called the facility to report the incident and that my child would not be returning. The director apologized and said they would speak with the teachers in that room. I received an email later that evening that the teachers reported that his last diaper change (20 mins before I picked him up) was wet and everything was normal. Nothing else. I picked up his items later that week and there was no acknowledgment of the incident. I asked several friends who have boys if they had ever had anything similar happen with their kids; none, not a single one had ever had this issue. They were all shocked to hear of such an incident. The only thing they could think of was either long nails or jewelry snagging the skin of his penis while changing him or being overly rough while changing him. I am not a person who wears long nails or jewelry, so this is not something I thought of. My child is very active, has run around the house naked playing and climbing, and has never ever injured his genitals doing so. Regardless, either the teachers providing care to these 2 year olds don't know what normal is or they (and/or the director) lied about any incident occurring. I'm so glad I removed my child from the facility when I did, earlier this summer I received notification that a teacher in the 2 year old room was reported to social services for mishandling a child. Do not leave your child here. The anxiety of trying to find another childcare facility to trust has been an utter nightmare since our experience here.

This Learning Center is exceptional! It's always buzzing with energy, thanks to its constant…read morecommunity projects and activities like Trunk or Treat, Santa events, and many others throughout the year. Every time I walk in, it's clear that the kids are genuinely happy. My child, in particular, loves the friendships she's forming and is even learning to be bilingual at just 3 years old! The biggest little learning center focuses on child growth and development though play and individual leaning aid. I truly feel that this is an incredible asset for my daughter's growth as she continues to get older. The director fosters a supportive environment by encouraging staff to further their education and engage in personal development. She collaborates with state programs to ensure success, which leads to better outcomes for child care. The low turnover rate and happy staff make a huge difference--it's clear that the staff genuinely care about the children, which provides peace of mind for parents. Highly recommend this place for anyone looking for a nurturing and enriching environment for their children!

DO NOT RECOMMEND…read more They overcharged us one week tuition when we were no longer enrolled. This was 6 weeks ago. We called over 10 times and sent multiple emails and literally get a different BS explanation every time or no answer at all. They don't have an answering machine or service and are super unresponsive. I'm officially reporting them to the better business bureau for refusing to refund the money they owe us. Not great - you're getting what you pay for. This is definitely more of a daycare than a school, there was no curriculum and no emphasis on learning that I witnessed at all. Also, the staff is super inconsistent on logging activity in the app. Most days, I had no idea if he had a nap or eaten normally. The facility is very dirty, even the director's office when you walk in is filthy. They keep all of the children in one tiny room most of the time with very little to engage them. Our two-year-old was kept with much younger children and picked up terrible habbits in the one month he was there including hitting and screaming. The staff would always say he had a good day, but half the time he was crying when we picked him up which is not his usual demeanor. My husband also witnessed a much older child (belonging to a staff member) hitting smaller children on the very first drop off day and no one interviened. The tuition is low and they include snacks and meals, but they aren't nutritions options I would choose at home

My child has been growing and learning so much from this learning center. The staff here are very…read moreattentive and communicate well. The daily reports are very informative along with action pictures of the day.

My child attends and has learned so much. I have seen so much growth in the few months since he has…read morebeen attending. The director is cautious about who she allows around the children and I am so grateful. As for the other review, I don't know what they mean about lack of communication. The communication has been excellent and I know my child is well cared for and not just anyone is around my child.