I am writing this review on behalf of my father who does not have a Yelp Account. It is distressing to me to see first hand how our seniors are taken advantage of and lied to. If you can't complete a job because you're too busy or you have something else to do then you should not take the money. This has affected our family. I can confirm I was sitting with him when he spoke with both office staff and Ed on the phone on multiple occasions. And my son drove him to drop the deposit at Cave Creek Septic. My Dad's review: I hate having to write a review for a small business, but my experience with Cave Creek Septic has been extremely disappointing and has caused months of stress and unnecessary hardship. In early August, Cave Creek Septic agreed to repair the septic system for our tenant located at 6015 E. Cave Creek Rd. (Ledger Glass). During the second week of August, I paid a $12,000 cash deposit to begin the work. (Side note: my tenant has been using a Porta John since the end of July.) Since then, the only work they have completed is a camera snake to assess the damage and submitting two permit applications--both of which were filed months late. The first permit was not filed until October 15, and the second wasn't filed until October 28, even though I was told weeks earlier that they were "waiting on permits." (This information was confirmed on 11/20/2025 by the Town of Cave Creek at 2:30 pm. At the end of September, I contacted Ed for a status update and he claimed he was waiting on the permits. That turned out to be untrue, as they hadn't even been submitted yet. This kind of stalling, lack of communication, and dishonesty is an unacceptable business practice. Trying to get information was almost impossible. The office rarely answers the phone, and I had to call repeatedly to get anyone to respond. After weeks of delays and empty promises, I decided to take my business elsewhere in the first week of November. On November 3, I requested a refund of my deposit, and they refused to return my money. I have since spoken with multiple reputable septic companies in Cave Creek. Every one of them told me that permits in the Town of Cave Creek usually come back within weeks--not months, which confirmed my suspicions that something was wrong. I am a disabled veteran with ALS, confined to a wheelchair, and traveling is extremely difficult for me. I rely on drivers to get anywhere, and it is not easy for me to make personal trips to resolve issues like this. I truly feel that Cave Creek Septic took advantage of my situation, and all I want is my money (12k) back for work that was never performed. I am filing an official complaint with the Arizona Registrar of Contractors so that no one else has to go through what I went through. I strongly recommend choosing another company. read more

Instead of paying $3,500 without seeing the problem myself, I hired a laborer to dig up the area they said was affected. The septic company said they had to do the job start to finish, but I wanted proof first. We dug up about 12 feet of pipe, and there was absolutely no root where they claimed it was. The pipe is not cracked, crushed, or compromised. That misdiagnosis caused me to spend extra money digging up my yard unnecessarily. Another strange thing: the plumber told me I could continue using my plumbing -- showers, washer, toilets -- just don't flush toilet paper. That made no sense. It's now been weeks, we've used everything normally, and the system has worked fine ever since. I also never saw the camera evidence they said they had. I was later told by the receptionist that the technician's iPad died, so there were no photos or video to show me. After I uncovered the pipe and found no root, I called the company. The plumber, Curtis, said, "I guarantee there's something there," and then said he would replace the baffle (the T-shaped fitting at the tank connection). He also told me that if I didn't replace the baffle, I would "have problems again in 7 years." Not next week, not next month -- seven years -- which made no sense to me. When I spoke with the owner, I got yet another explanation. He said they were not replacing the baffle, only two 45-degree ABS fittings that he claimed were "compromised." They are not. I offered to send photos, but the owner didn't want to see them and told me to just cover everything back up because "everything is good." I have now received four different diagnoses from the same company. In my experience, the owner was rude and unprofessional, and the plumber's behavior felt very sketchy and inconsistent. Between the changing stories, the lack of proof, and the refusal to even look at photos of the exposed pipe, this whole situation left me with zero confidence in their honesty. Make sure the plumber's iPad is "charged," and that you get clear photos or video showing exactly what's wrong and exactly what they plan to fix before approving any major septic work read more

Cave Creek Septic Service - no roots - Septic Services Near Me - Cave Creek, Arizona

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Excellent service and a great team. They were quick, and they left my yard exactly as it was, even after digging a big portion of it up for a repair. read more

Amazing staff, Ed is a class act and tells you how it is and doesn't beat around the bush or try and sell you on things you don't need. Office staff is awesome, friendly, and responsive! Had a hydro-jet done at a great price! read more

Great group of folks! Well priced, GREAT service, on time and explained it all. Everybody should use them.

I called Cave Creek Septic a couple of days before Christmas about an ongoing issue we were experiencing with our septic system backing up and they got back to me very quickly considering it was the holidays. I was battling at cold and my voice was shot, so they happily accommodated me by texting me to help diagnose the issue we were experiencing. Whoever it was that was texting me was clearly very knowledgeable as they were able to quickly diagnose the problem sight unseen. When they came out, they were very professional and got to work right away. The problem they thought it was ended up being accurate (filter cleaning) and they resolved it quickly. What I really liked about the service is the technician was very helpful in answering all my questions. He even showed me how to service the filter in the future which will save me from having to pay someone to come out regularly. When it comes to pumping, they'll be who I have come out time and time again. Cave Creek Septic truly is an asset to the community up here in the New River and Cave Creek area. Keep up the great work! read more

Trevor at Cave Creek Septic went well above and beyond the call of duty to help us out. After our call for service, he was here within an half an hour. We had company for the holidays and our septic had backed up... Trevor only had enough room on the truck for half a pump-out, which got us back in business, and then he returned the next morning to complete the pump-out, Trevor was very professional and left everything better than he found it. Additionally, we would also like to give a special shout out to Janet in the office who plays an indispensable but key role in the efficient operation of the best septic service in the valley.... We highly recommend them. Mel G. read more

Ed (and staff) were over the top with honesty and kindness. Working with Septic companies in a Real Estate transaction involves knowing where to get reliable help and services. Sometime you don't know until another company's shady behavior teaches you some hard lessons. Ed help sort through the lingo, the pricing, and overall efforts needed today. This company has done a great job for me and my clients in the past and I will call Cave Creek Septic every time going forward! read more

Unfortunately, every time I call Cave Creek Septic - it's an emergency. Our septic tank is on its last leg, but we are trying to prolong the replacement until we get our remodeling plans finalized and approved. The bad news is that we are now pumping our tank just about monthly :( The good news is, that the team at Cave Creek Septic is always so accommodating of our emergency over here and they are quick to send out a technician typically same day or within 24 hours depending on when I make the initial call. They make a point to send us our same technician every time (shout out to Kurtis!). He is very kind and knowledgeable and gets our septic tank drained and up and running as quickly and efficiently as possible. I highly recommend Cave Creek Septic and their team and we will continue to give them our business. read more

I highly recommend this company. They took the time to educate me on the system I had, the potential causes and solutions for the issue I was facing, and even gave me recommendations for what could be done in terms of expanding the system. They were extremely helpful and provided exceptional service; I will use them again to be sure. read more

I was amazed of the team at Cave Creek Septic Service, they came and got the job done quick. Within an hour or so pumped the septic and installed the lid riser. Definitely will hire them in the future! read more

This 24/7 is NOT 24/7. 48 hours after leaving a voice message, we still haven't heard back from them. AND the company name is actually Macho Construction located on Greenway Parkway in Phoenix. The company uses the Cave Creek name to make folks believe they are dealing with a local company. We used Black Mountain Septic which is local and were treated respectfully and charged less than we expected! read more

I regret calling this company to do a septic pump and certification for a real estate transaction. They were close to the property and I told them we are closing in a week and wanted to be billed in escrow. The gal said they would since it was closing less than 20 days so I scheduled the inspection. On the day of service, I received a text informing me the rep was on his way and he had 2 years septic experience. I was not thrilled because they advertise over 40 years. The next day the escrow company received a bill to be paid before they would send the report. I called the gal back at Cave Creek Septic and she said they always get payment before sending report. I reminded her of our conversation but denied saying that but would go back and listen to the recording of our conversation. I was thrilled, knowing what she would hear and low and behold I got the report. I sent to buyers agent and thought we were ready to proceed to close. But without any warning or heads up from Cave Creek septic, we discovered notes in the last page of report in comments section that the septic tank was backwards, not level and failed flow test. THEY FAILED THE WHOLE SYSTEM and said it needed to be replaced. I was shocked and very upset they didnt say a thing. The tech with 2 years experience was the one there that did the inspection but the owner of Cave Creek Septic (Ed) signed off on it so I went and met him to go over this. He was so errogent and talked to me like I was a 5 year old. He did go on to explain that the tank was not installed backward but sunk 6 inches at the intake end so it was leaning backwards and that the drainage lines must be full of roots so that is why it failed the flow test. Ed said there was nothing that can be done to correct it so a whole new system needs to be installed. His QUOTE was $23,000.00 !!! My client is a widow in her 60's and it was just her living there for last 18 years and she never had any problems or back ups. She was understandably upset but due to the fast close was prepared to proceed and the buyer was going to help with a portion of the cost. But lucky for us, the buyer sent out another company (Black Mountain Septic) a day before closing to give another bid and maybe save some money but this company said it didnt need to be replaced. They did their own inspection and found the tank was in fact level. I just happened to be there getting my staging stuff out so I was able to witness them use a 4' level and showed me and they performed a flow test for 2 hours and it passed! Im so grateful for them and then went straight over to meet Ed the owner of Cave Creek to tell him all this and he denied his company was wrong. I told him he should do the right thing and deduct the cost of the inspection Which was of no use to us and we would pay for the pumping of the tank and the lid that they replaced. Well he not only refused to do that and proceeded to file a mechanics lien on the property ! Unbelievable, so BEWARE and STAY CLEAR from Cave Creek Septic, because you may be their next victim. We paid him to prevent a lien so I feel it necessary to warn others. I just saw there is another real estate agent that had this same treatment from Ed as well on another 1 star review here. Im sure this is his standard practice. PS: Cave Creek Septic just started this business in 2019 so I was misinformed thinking they had been in business for 40 years. read more

Very responsive, professional and informative. Owner, Ed- answered all our questions in an understandable manner. Would highly recommend

Great technicians. Honest business. Great customer service. Thank you.

I can't say enough about this company, especially Ed. I'm a local real estate agent and he talked with me for 20 minutes about a property my client was selling, giving me the ins and outs of septic tanks. He goes above and beyond and is SO knowledgeable! read more

This is the go to outfit for septic in Cave Creek. They've been servicing systems here for years. Very responsive and knowledgeable.

I had a septic tank emergency and Ed was the only one that took the time to ask me pertinent questions about my situation and give me answers to help resolve them. He took time to review the map of where my septic is located and to educate me on how the system works. He offered to walk us through how to clean the filter over the phone. Even though he was too far to come service my system, he went above and beyond to help me as best he could even though he knew I was not able to use his service. He is extremely knowledgeable and I highly recommend him and his company. read more

HIGHLY RECOMMEND Cave Creek Septic Service!!! We had a major problem with our septic system just two weeks after moving into the house we recently purchased and are so thankful we found Ed and his crew. They are extremely thorough and take the time to answer questions, provided details, and even draw pictures to assist in understanding. We appreciate their honesty, quality of work, and exceptional business practices. read more

I am a real estate agent that needed a septic inspection - in a hurry. I called CCSS and Ed was nice enough to squeeze me in - for $1500 (inspection and report) I thought that was quite high, but was happy to get squeezed in. They dug (with a small back hoe) and was able to look in with a flash light one side. They could not dig the second hole as it was too close to a 50' saguaro. We stopped the inspection and Ed and I talked and he dropped the price by a measly $300. He texted me first thing on Friday morning, asking if my client could venmo the money. I said I would check, 3 hours later he texted, "is your client paying? I have pre-lien all ready to file" SAY WHAT? How did we get HERE? We talked in the afternoon. Long story short, he kept threatening "lien". He did not give me what we agreed on, full inspection with a report saying the tank was good/bad. I got 1/2 of what he promised. He threatened again - and I threw some profanities at him. He received his $1200 and I received NOTHING. Do not use them. I got ripped off. read more