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    3 months ago

    I've had Cavenet for my internet service for 13 years and Monique and taz have always been super helpful. Great service!

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    Spectrum

    Spectrum

    (23 reviews)

    I'm giving Spectrum three stars because of the EXCELLENT customer service we had from Jacob, the…read moretechnician who came out today and got us back on the Interet and also got our Spectrum app working again. ***Thank you, Jacob!*** However, I'm not going for any more stars because we weren't able to book Jacob until we went to the Spectrum store 1-2-3 times. That is, of course, time that we'll never get back. The first two times, we got the same counter guy who seemed like he knew what he was doing... but didn't. I won't give this person's name out because I don't want him to lose his job. But if I ever go back and he comes up as my counter guy (assuming he's still there), nope, I'll pass and wait. This guy initally gave us a new router to install, but as soon as Jacob looked at it (two days later), he could see it was a lemon, which is why we couldn't get it to work. We then went back and got a new modem and a new router from the same guy. At this second visit, this guy did a few other things on his phone which he said he was doing especially for us, that he really shouldn't be doing it, but that whatever he was doing would supposedly connect us remotely. That didn't work, either. But we couldn't find that out until we went back home to check. The third time was the charm when we got a different counter guy, who gave us a $10 credit w/out asking (the first guy told us he wasn't allowed to do so, saying that store security would be compromised. Huh?) and seeing how upset we were, booked us Jacob. This was late Friday afternoon, and Jacob made it here on Sunday afternoon. So, we were unconnected for two days, which cut into my work and wasn't fun at all. Next time, we won't try to fix anything ourselves, despite being told how bing-bang-boom, easy-peasy it would be. We've now learned our lesson: if we ever have **any** sort of equipment issue again, we'll immediately make a service appointment. However, it seems to be company policy that the counter folks don't WANT you to make a service appointment unless you insist. So, fair warning: stand your ground and persist and insist on an appointment. If the equipment is faulty, there shouldn't be any charge for the service call. At least, Jacob didn't charge us. Thank you again, Jacob! :)

    They don't tell you about the $75 installation fee, etc upfront. A low price will be discussed, and…read morethen they'll just receive a $200ish charge out of nowhere. Not cool, very shady. Overcharged right off the bat. But god forbid you have to close a card or idk, are working 7 days a week, 12 hours a day as a paramedic in a rural area that is very understaffed with medics and forgot to update, this is what you get harassed with and they turn off your internet very quickly. Their phone auto system will hang up on you, employees give attitude. TRASH.

    Applegate Broadband, LLC

    Applegate Broadband, LLC

    (1 review)

    Used to be a good company who took care of their customers but no longer, recently had to have a…read morenew installation performed at my residence Equipment installation was quoted at $275, this would include a transponder and dish on a j-mount and wire from the dish to your house, and a Poe injector inside the house to send power to the transponder and connect your local network. Installation consists of a subcontractor climbing a tree or other installation location that provides line of sight to the transponder. My second installation was scheduled and then the contractor never showed up, after contacting the company I was told that he had vehicle problems and needed to reschedule. Then randomly the contractor shows up one day to do the installation without a scheduled appointment, lucky we were here He selected replacing an outreach internet installation as the best location for the new equipment install, climbed the tree and installed the equipment but just reused the wiring from the outreach installation. When running the wire to the house the subcontractor did not have the tools he needed and had to borrow a drill and drill bit in order to bring the wiring into the house. After borrowing my tools and reusing wire I had already paid for with an installation from outreach I asked if I was eligible for a discount on my installation. Grady the subcontractor called Norm the owner/manager of Applegate broadband and then told me that I would only have to pay $225 because they did not have to use wire for the installation Then Grady could not finish the installation because he did not have Staples to secure the wire, he told me he would come back "tomorrow" and never came back I then had to request an invoice for the installation, which was sent to me marked past due and for $275. First Norm told me the additional $50 was for additional wiring I had Grady perform which was not accurate there was no additional wiring besides the most basic required to connect the dish to a power supply inside the house After trying to explain my position, Norm informed me I needed to pay the full amount as that was what Grady had been paid and it was all labor . So somehow the equipment and wire that is normally included in an installation is magically free and it doesn't matter if they don't use any of it because the installation is pure labor A new ISP in town is providing DSL connected to a fiber backbone with 5x speeds at less than 1/3 of the price so as soon as I can dig a ditch from my house to the telephone pole on the street I will be switching over to that service.

    Cave Net - isps - Updated May 2026

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