A year later, we're still so disappointed by our experience that we feel obligated to warn other…read morecouples. This venue has the looks of a dream wedding location, but the staff made our big weekend needlessly stressful. Instead of offering solutions, compromises, or showing any concern for reducing our stress, the team repeatedly created more problems, enforced policies with zero empathy, and treated us like an inconvenience rather than valued clients.
THE GOOD (briefly): The property is undeniably beautiful--great views, flexible indoor/outdoor setup, and suited our budget. Desiree, the Club's Events Director and our Day-of Coordinator, was the one bright light here. She was kind and communicative leading up to the wedding, but sadly had no authority when it counted.
THE BAD (and absolutely unacceptable):
1. Club members come first--brides come last. Despite spending over $40,000 at Evergreen, we were constantly reminded that the country club's paying members were their real priority. We felt like intruders, not celebrated guests. There was no flexibility or understanding--just hard "no" after "no" to simple requests.
2. Hanna the Innkeeper was rude, controlling, and dismissive. We rented the entire Inn to host our closest family and friends. When it started raining after rehearsal, our guests stepped inside to stay dry--only to be aggressively policed by Hanna, who kicked out anyone not staying overnight. She wouldn't even let them use the nearby Clubhouse to wait. Her behavior was rigid, hostile, and completely uncalled for.
3. Rain plan? Total failure. They claimed to have 74 umbrellas ready. We got maybe 20. Guests sat in the rain during our ceremony--something we were told wouldn't happen. Why? Because the rest were stored in a closet anyone at the club could grab from. Worse, Hanna accused our guests of stealing umbrellas. When we asked to check the closet for ones we had brought, she refused. Only when the GM finally stepped in did we find them--mixed in with the venue's.
4. Rushed out the next morning with zero grace. We expected to check out of the Inn by 11am--but were never told when our wedding decor had to be removed from the Clubhouse. As we tried to gather our things, Hanna barged in and demanded we clear everything immediately because of a Mother's Day brunch. No warning, no kindness--just a cold shove out the door.
5. False promises about ADA accommodations. We had a family member with accessibility needs and requested specific support. What we got was an uncompassionate ability to accommodate from Hanna. The beds on the main floor were too high, the showers weren't accessible, and Hanna misrepresented our concerns to management. Only after a personal meeting with the GM did we get a makeshift fix (mattress and box spring on the floor), but they refused to move the frame. The room looked ridiculous--and still wasn't truly accessible.
6. Sneaky pricing changes and unprofessional behavior. Two months before the wedding, the Day-Of Coordinator fee jumped from $250 to $1,000. When we asked for the original price to be honored, the GM responded with an email that seemed like it was for internal eyes only--defensive, condescending, and insulting. The level of disrespect was appalling. After more stress and the in-person meeting, we reached a compromise--but it never should've come to that.
7. Poor day-of coordination. Desiree, though helpful in advance, didn't have much control during the actual event. Between the ceremony and reception, the wedding party had little idea where to go and not much clear guidance. No one was directing the timeline so it was a bit chaotic. You hire a coordinator so you don't have to worry about these things on your wedding day.
8. $600 in wasted donuts thanks to carelessness. We had custom donuts made as take-home favors. Only half were put out (late)--the rest were forgotten back at the Inn at Evergreen. I noticed the number of boxes seemed low, but staff insisted everything was put out. By the end of the night, we were left with $600 worth of untouched, wasted donuts because they didn't bother to double-check.
9. Overcharged for food. The bridal party pre-ordered wraps (which were awful--dry and flavorless) for lunch. The day-of, we added chicken tenders, which were good, but the final bill showed 24 full orders for just two trays. They charged us $216 for a few platters. Ridiculous highway robbery. Seeing the final bill after the wedding, we were so drained, we just paid to be done with them.
FINAL THOUGHT: This venue may be beautiful, but the staff, especially Hanna, will not treat you with care, respect, or basic hospitality. If you're not a country club member, expect to be treated like an afterthought. They added stress to every step of our wedding. We deeply regret booking here and strongly advise other couples to look elsewhere. There are beautiful venues out there that actually care about their clients--this is not one of them.
