The A/C in our 2019 Hyundai Santa Fe never worked correctly after a front-end accident. Vehicle…read morewas returned to the body shop that did the initial repairs, but never got the A/C fixed. Hyundai service basically wanted to replace the entire unit to the tune of about $4K. Asked Tim and Wayne of Saville's to have a look to see if they could figure it out. After determining system was fully charged and not leaking, they diagnosed that it was a bad blower resistor. After a run-around from the Hyundai dealer in getting the resistor, Wayne found another source for the part. They installed and the A/C has been working perfectly for the past month...and the bill was less than $1K! These guys have gotten an A+ from me in the past for not only their knowledge, but more importantly my trust in their work and guidance. They've never given me any indication that they're feeding me a line of BS or trying to upsell me, and they always keep me in the loop with anything they encounter. They've definitely earned my future business and my highest recommendation!

Best shop in the area! Fixed my truck when no one else could. Highly recommend! They also dropped…read morewhat they were doing to help my buddy fix a flat in their parking lot. Great mechanics and great shop.

I was having a problem with oil pressure on my 2013 Chevrolet Silverado 4.8L. I had replaced the…read moreoil pressure sensor myself some time ago, but I was again getting a check engine code about my oil pressure sensor. I took it to Auto Impressions and they replace the oil pressure sensor. about 2-4 weeks later the check engine code for the oil pressure sensor came back. I went and talked to Auto Impressions and we discussed several things that could be causing the code and possible solutions. As they were troubleshooting the issue, they discovered that the problem was the oil filters I was using. I was using a big name brand oil filter, the same brand that I used all my life on all my cars. It was restricting my oil flow. Auto Impressions replaced my oil filter with a Wix brand filter and my oil pressure went up 10-15 psi, back where it should be. Auto Impressions was diligent and honest, They could have tried several of the other measure we discussed to address my oil pressure issue. Instead, they paid attention to the details and found the root cause which turned out to be inexpensive. I won't take my vehicles anywhere else. Thank you Auto Impressions!!

Again I was not disappointed bringing my old 2002 Acura MDX to Auto Impressions. These folks are…read morehonest, experienced in car repair and definitely go the extra mile to ensure that my older car is in great running condition. Thank you for a great business, quality workmanship and courteous customer service. You are my go-to car repair shop anywhere around Winchester! The pricing is absolutely amazing and in this day and age that is something to rave about!

I have brought my 2007 Lexus RX350 here many times. First time was for a tire repair, second time…read moremy alternator went out in the middle of a McDonald's drive thru Cody himself towed my car to the shop and I got my alternator and radiator replaced for a very good price and without them trying to upsell me anything! Just a couple weeks ago I got new tires and tpms sensors put on. One of the best shops in Winchester! Definitely recommend

I would not recommend this place. I was originally quoted a little over $1,100 for a repair. Later,…read moreHaydee M. called to say the aftermarket part they ordered didn't fit, so they would need to order a dealer part, which would take another week to arrive. At no point during that conversation was it mentioned that the cost would increase significantly, yet there was no problem telling me they found another problem that needed fixed. When I went to pick up my car, I was shocked to find the total was over $1,800. That's a major increase that should have been clearly communicated beforehand. If I had been informed, I could have decided whether to move forward with the repair. Instead, I was put in a position where I had no choice but to pay in order to get my car back. On top of that, after looking up the cost of the parts, it appears they mark them up by at least 40%. Proceed with caution. People don't write bad reviews for absolutely no reason.

2 Stars is fitting overall. I don't know how this place has the reviews it does, I genuinely was…read moreexcited to see the community pour so many thoughtful reviews but now I'm not sure. I paid over $450 to assess why my air wasn't cooling at a expected rate Ex: 20 minutes to just become slightly cooler & then barely cool once it finally gets there. This did not include dyes to check for leaks, this didn't add refrigerant (apparently was pretty under utilized for a 2015 car, which may be a clue in itself since I've never had this serviced), this didn't charge fans, this didn't change filters, fluids, this was strictly a "diagnostic" fee. The next step was to add dyes and maybe check into the condenser & compressor .. which wasn't made clear if that had been assessed for performance or not. I don't know what that would have cost! I didn't get further communication on this. My air is still not performing or improved, as I'd hope and I'm out near $500. I've been going to this place over the last 6 years for here and there services. I've mostly been fine with those minor services but the price is definitely steeper than others in the area. I didn't mind because as the reviews would show - they don't press and harass you to do more .. and I figured they likely have an edge in quality based on reviews (I do lack experience with mechanics). Either way, I have tried numerous times to get my records from this business so that I could keep track of my oil changes and services, as well as to have in hand the record of the air conditioning diagnostics already performed ...so that I can actually fix the issue. To which voicemails have not provided any call backs, one time I got through to a nice woman (do not recall name), told her what I was looking for, she said to call "Donna" (manager I believe) at another number .. so I do that, speak with Donna twice asking for this information, she takes name & number and says she'll get back to me, still I wait, weeks go by, nothing. It's just unprofessional. Over it.

Everything!!!!! Mike and team exceed expectations every time we go there. My family and I wouldn't…read morego anywhere else.

Simply mind blowing. 6/18/2024 had 4 brake rotors replaced. Why not pads also...I don't know (…read morecould have been MY choice?) but being told should always be replaced together. 3 days later, while driving in Ashburn I noticed breaks still causing car to shake . 3 days after repair. I called and explained concern and fact that the next day I was taking car x country to Arizona. Hence couldn't bring it in. I told them I would bring it back in when car returns after sons school ends. I asked that they make notes to my concerns about the brakes before I left town so file is documented for later on. They did have notes and did know about the concern reported 3 days after initial repair. Son brings car home from Arizona several months later.....bring car in......they say Rotors warped but tough s^&*. No warranty .(3 days!!!!) They wanted over $1,100 AGAIN to replace rotors that they installed less than a year ago. They said, " come get car, keys under matt". Prior to this experience, I liked bringing car there as it is family owned and close to my work. Unable to discuss situation on phone as they didn't ever answer and relied on texts only. Closed mid day when went there to talk about it. Like I said, Mind Blowing!

Have been trying to contact this business to schedule an appointment for over a month now since I…read moreheard great things about them, but haven't been able to reach anyone. I have called and always get sent to voicemail saying it's outside of office hours even when they're supposed to be open, and I sent a message through Facebook that was marked as read but got no response. I haven't seen anything about them being closed, they're just impossible to reach. Not very good customer service.

Jim is the most honest mechanic I have had the pleasure of working with. He does a wonderful job,…read moreand if by small chance something is not completely to my satisfaction, he remedies the situation without attitude. His prices are MORE than reasonable, he never is out to "rip you off" like so many other mechanic shops. Scheduling is a breeze in that I always recover the vehicle on the agreed date barring any issues with delivery of parts to his shop. If there is a delay, I am notified and the work performed as soon as the parts come it. Jim is patient, respectful and honest.......give him your business, you will be glad you did!!

Very strick but good quality value is excellent,Jim is the owner of the business an he is also a…read moreMechanic,he is very good of everthings,that's the reason why i always go for my car to fix!!

This place is always so friendly and efficient, they always charge a fair price. I have had safety…read morechecks done, oil changes, air con repair, tire rod replacement. A perfect example of great local service! Highly recommend!

I wish I could give them more than 5 stars. They're ALWAYS SO NICE. They're loyal to their…read morecustomers. I've never had a bad experience here. This is the only place I feel comfortable bringing my vehicle. I legitimately payed (out of pocket) to get my car towed over 57 miles just to bring it to this location.

I connected with Helen (hee-lee-ne) for an oil and filter estimate and was on schedule within 24…read morehours (first/initial service at Ashburn European). I dropped off my vehicle before hours and received a call mid morning. Helen asked questions to understand the history/service of the vehicle, answered all my questions and thoroughly overviewed recommendations/etc. for 10 minutes. I paid via text/online, vehicle and service receipt was ready at pick-up. + text service to approve/deny service(s)

Great service, first went to them with electrical problems with my Mercedes, first time not going…read moreto the dealer. Knowing that water had somehow gotten into my car during an extremely rainy period (carpet was wet), I was afraid to go to the dealer, fearing they might diagnose the condition as unfixable since my car is a 2013, after charging outrageous rates to diagnose the problem. AES figured out the problem quickly, performed the tedious work which involved rewiring much of the complicated wiring that had shorted out, due to the wet carpet. Also advised me that my car insurance would likely cover most of the damage, which it did. They are now my go-to for all my service. A friendly caring family business! Can't recommend highly enough.