Choosing a fertility clinic can feel overwhelming, especially with how emotional and complex the…read moreIVF process is, but my experience with New Direction Fertility Clinic was nothing short of exceptional. From the very beginning, Dr. Salem and his entire team created an environment that felt warm, supportive, and incredibly professional. Every interaction I had left me feeling genuinely cared for, fully informed, and completely safe. They took the time to explain each step in a way that made the process feel manageable rather than intimidating, which made a huge difference in my overall experience. Arden and Taylor were especially amazing. Both kind, responsive, and always willing to go the extra mile. It's clear that everyone there truly cares about their patients, not just medically but emotionally as well. Like many people, I came into this process having read a lot of negative and scary reviews about IVF. And while it's true that it's not an easy journey, this team made it as smooth, organized, and low-stress as possible. I always felt supported and never alone in the process, which is invaluable during something like this. I was referred to this clinic for a friend of a friend out of state and traveled out of state for my treatment as well, and I can confidently say it was 100% beyond worth it. The level of care, communication, professionalism, and compassion exceeded all expectations. I truly couldn't have asked for a better experience and would highly recommend Dr. Salem and his team to anyone considering fertility treatment.

I apologize for the length of this review, but want to share my experience with New Direction. Even…read morethough my treatment time with them was short, sadly I did not have the experience that I had hoped for. I was referred by my OB/GYN for help with better management of my PCOS symptoms and the hope to get to a place where I could conceive naturally, or with minimal help/treatment. My first consultation with Dr. Derman was okay. He was professional, and initially made me feel heard. I was given two options for helping my PCOS: 1) lose weight, possibly with a GLP1 from my PCP, to see if that helped with my PCOS and allowed me to conceive or 2) jump into ovulation induction medications to get pregnant ASAP. Ultimately I chose to go the GLP1 route through my PCP and put a hold on option 2. Dr. Derman prescribed me a birth control, as he wanted me to try to regulate my cycle and I needed to be on BC if I started taking a GLP1. I started having "breakthrough bleeding" on the pill, which I was expecting. However, the bleeding lasted for 75 days. While it wasn't heavy bleeding the entire time, it was enough to have to use my menstrual cup every day for those 75 days. I reached out to the clinic a few times during those 75 days to express concern and to ask "how long is too long?" Every time I got the same answer, to continue taking the pill and that the bleeding was to be expected; that there was no concern unless I was filling my menstrual cup within a couple of hours. I discussed this with my PCP, who helped me make the decision to change my birth control pill. I started a new pill, and the bleeding stopped within 10 days. It was clear that the birth control Dr. Derman put me on was not ideal for my body...but they didn't seem to care, even when I told them the constant bleeding was taking a physical and mental toll. I decided to no longer seek any care through New Direction. To me, it felt like my care was put on the back burner since I wasn't trying to actively get pregnant. It felt like I wasn't worth their time or effort, and it was very disheartening. Sadly, this ruined their reputation for me. If I couldn't count on them to listen to a concern about a birth control pill, it doesn't instill a lot of trust that they'll be the right providers for me should I need fertility treatment.

ARMS has always made me feel like a number, a customer, a transaction. I have spent countless hours…read morecommunicating with their staff who are always unfriendly during every encounter. I have wasted thousands for mediocre service and little to no guidance or instruction during this stressful journey. I have been fear mongered by their doctor for having a known donor and not one purchased from them. I have been marked a no show for an appointment that I was signed in and waiting in the lobby for twenty minutes while the receptionists sat complaining about their work load. I have been poked and prodded by inexperienced medical assistants that can't find a vein. I have been a customer for over a year and a half and haven't had a good interaction yet. I have spent countless hours communicating with CIGNA because their billing department always finds a way to overcharge. I've sent questions regarding IVF and have been sent the IVF introduction that they send everyone because the person on the receiving end was too busy to care. (Stupid me for not knowing the process and procedure already. How dare I come to a specialist with questions.) I have been patient, hopeful, and understanding. We are all human and have off days. Maybe my expectations are too high when it comes to customer service, my body, my future, and where I spend my hard earned money. I'm truly ashamed of ARMS and everyone that represents them. "A family building families", mine already has dysfunction for free. I don't want theirs at a cost.

When i read the other reviews I got nervous si ce it stated he didnt like gay couples or single…read morewomen but I was referred by a gay couple who was referred by another gay couple. He must have evolved within the last few years. He called to introduce himself when i made my appointment during his home hours and personally called when they had cancellation. I ended up using another doctor based on location but I would refer him to anyone in the Gilbert or Phoenix area

Dr. Gordon was great; however, the billing department has been extremely frustrating. My account…read morehas shown multiple inconsistent charges--$400, then $1,000, then $370. Each time I asked for clarification, I was told (three separate times) that it was a "glitch" in the system. Now my account shows a $570 balance, and I have no idea where it's coming from or whether it's even a legitimate charge. So, I reached out to them again on Monday. I would strongly recommend being cautious and not paying anything unless you receive a clear, itemized statement that shows exactly what is being billed and the date of service. Additionally, my cycle failed and reached out through their patient portal on Monday, but I never received a response. At this point, I will likely be looking for a new office.

Bloom Reproductive Institute offers individualized care and support to those struggling with…read moreinfertility. They make it easy and friendly to get all your medical services done under one roof. In house lab, surgical center and no batching make Bloom a leader in reproductive endocrinology infertility! As I've aged I know I'm in good hands and won't have to suffer to build my family!

Dr. Patel was rude and snippy the entire time. I went here seeking out guidance because I was…read morediagnosed with PCOS and was told that I would have a difficult time getting pregnant. His plan was very extreme. It involved placing stents in my fallopians tubes and flushing out my uterus. I decided to go to my OBGYN to see what she thought. She placed me on a mix of Clomid, Metformin, and Progesterone. I was able to get pregnant this way. Complete waste of $300.

TERRIBLE EXPERIENCE! My husband and I had a video call with…read moreDr Patel, we had spoken to the office staff ahead of time for payment. He had been recommended to me from my GBGYN, this was our first time talking to a fertility dr. Our conversation with him was all over the place, as requested by them we sent through endless medical history ahead of time. I explained everything detail of what was going on with me, he started off calling my case "boring" his words. I then re explained my issues he took that statement back quick and began to suggest every test possible. He was abrupt, rude and made us feel like just another hopeless case study. I left the call in tears in my husbands arms as he had basically said I could be going through early menopause at 30 and falling pregnant will be near impossible. Only minutes after the call ended we receive another call from there office for payment. I received another call days later to book the tests in that was then I said we would definitely not be proceeding with him. They seemed more about money then patient compassion. I would definitely not recommend this practice or doctor to any couple.

The support system here is unmatched. Because of this amazing team we are expecting our miracle…read morebaby in August! Every person at this clinic made me feel supported, seen, and empowered. I cannot recommend them highly enough. - Dr. Peterson (MD) is not only brilliant but also a compassionate listener. He took the time to explain the science behind our protocol, ensuring we felt confident in a plan that was individualized to my needs. And it worked! - Allison (PA) was wonderful, incredibly thorough, and gentle during procedures. She sent sweet little messages to keep my spirits up. - Hannah (RN) is just amazing!!! She is so kind and gentle during ultrasounds. Her empathy and communication kept me grounded. She took extra time to check in on me even when I was not on her patient list for that day. - Kristy (Patient Care Specialist, RN) was my lifeline. She made me feel so supported, heard, and prioritized my needs. Im so lucky to have had her! They celebrate your wins with you and hold space for you during the hard moments. We are forever grateful to them for making our dream come true!

Took my 1k deposit then stopped taking my calls. I paid 300$ for the initial consult to never meet…read morethe doctor in person but he managed to be pretty insensitive with his lack of knowledge of other cultures and their food and then proceeded to ask me about plans just to tell me how he disagrees. I'm not looking for advice on my plans, I'm looking for a clinic that operates like people are not cattle in line for the slaughter. Had a different nurse practitioner do my ultrasound for the 3 or 4 times I was there. They kept probing me about why I wasn't ready to begin the process. There is nothing consistent here. And everything is as immobile as an autistic engineer who has never been on the field. If you just need someone to tell you what to do and want to be treated like a cookie cutter human being this is the place.

i would not suggest this place . i was recommended to go here by someone and i had my OB transfer…read moremy records over TWICE now, and they keep saying that they don't have them ... that's if you can get someone to answer the phone i have called them april 8th,9th,10th,and the 13th multiple times during the day and NO ONE ANSWERS THE PHONE. you can NOT get a hold of anyone, was really disappointed as i was excited to go through them for my pregnancy but i no longer have the energy to try and will be finding a new place. i do NOT recommend unless you have unlimited patience and time on your hands to try to get someone to answer you calls!!!!!

I wish i could leave Dr Garza a review separate from the office. Dr Garza is great and along with…read morethe ultrasound tech and the lady who draws your blood the only reason i will stay at the office for the remainder of my pregnancy. Other than that this office is HORRIBLE, virtually impossible to get ahold of. Girls at the front desk are RUDE. I never receive returned phone calls after leaving voicemails i always have to call multiple times after multiple voicemails. The NP's have told me different things from the Dr multiple times and don't even seem to know what I'm there for when coming into the room. My appointments have been mis scheduled, no one calls me after i was told someone would and I'm then told "it was a busy day they forgot". This office has some serious issues.

We cannot thank Pinnacle Fertility enough for our experience and care! They were amazing the entire…read moretime and did great with communication to help us throughout our IVF journey. Dr. Peterson, Allison, & Tara were truly amazing and I can't thank them enough. They kept me informed, made sure all my questions were answered and helped us have conceive. Im currently 12 weeks pregnant and looking forward to a future with my second child. I appreciated how on schedule they were, I never had to wait past my appointment times and I always got quick responses to any questions I had. I highly recommend Pinnacle Fertility to anyone looking into IVF.

My husband and I would like to thank Pinnacle Fertility for everything they have done for us. We…read morecame to them a few years back when we were having trouble having children. We now have a 2 year old son and pregnant with identical twin girls all from IVF treatments. A huge thank you to our coordinator Yanely, Allison, Dr. Z, Dr. Peterson and Dr. Larson. You all have been amazing throughout our journey and we owe our family to your medical expertise. Thank you from the bottom of our hearts. We have recommend this facility to close friends who now also have children due to IVF treatments from Pinnacle. The process is tough, but the entire staff and their system makes you feel heard, taken care of and is with you every step of the way. We highly recommend this practice.

Joy's energy is vibrant and loving. She's been outstanding in her needle touches, and her knowledge…read moreof fertility acupuncture is very informative, heartwarming, and supportive!! I highly recommended her service and was sad to leave due to relocation.

Joy and Chloe are amazing!! They have helped me through my IVF journey not only with acupuncture…read morebut support and diet tips. Joy has given me strength when I needed it and help me focus on the positive when I was having anxiety and negativity. They truly are the best support system. Joy knows exactly what you need when you need it! I can't recommend them enough!

My wife and I were previously being treated by another fertility specialist, but she started to…read morefeel uneasy and was looking for a second opinion. We got recommended to FTC by a friend and went to check out their practice. I can't emphasize enough how utterly professional and dialed-in every step was. The doctor and his staff were clear, comforting, and provided a very realistic and doable treatment plan. We are so glad that we visited and naturally we are excited to continue our fertility journey there! My wife felt so relieved of stress that she cried as we drove away. It's baby time!!

I love this place so much! We haven't gotten the baby of our dreams yet but we've been to 3 other…read morereproductive endo people and the difference is amazing. With the other places, it felt like they were in no big hurry to figure things out and I'm 34 and my husband is 42 so we're in a bit of a hurry at this point and Dr Craig was on top of things from the very beginning and we got started immediately and his staff is absolutely fantastic. Every single one of them has been so sweet and helpful. Plus they can get me in for appointments early in the morning before work which is a huge plus since timing is super important with these things. I can't say enough great things about this place :)

I have had one of the best 10 out of 10 experiences at IVF Phoenix. Dr. Couvaras and his team of…read morewell trained professionals made me feel comfortable and were very accommodating. Dr. C was able to get to the root of my fertility issue and create a plan in order to successfully achieve pregnancy. If you are looking for help with your fertility I would recommend going straight to IVF Phoenix. A special thank you for being awesome to Mary, Lindsay, Andrea, Keelin, Kiana, Rhoda, Dr. C, and the entire staff of both offices.

I had such a terrible experience with this doctor and nurse Mary. I actually saw them back in…read moreOctober 2025 and waited to write this to see if my feelings would change. I'm not a big fan of writing negative reviews but something tells me I need to speak up about my experience with them last summer and fall. I came to them on a referral from the VA which is very difficult to get in the first place. The VA actually recommended this facility to me because they had sent many women to them in the past. I should have done more research but it was on the spot so I agreed. From the start, Mary was extremely cold and seemed like she'd rather not be there. I saw her multiple times for multiple appointments and she was never very friendly. I actually felt like I was ruining her morning to be honest. I don't think I ever saw her smile. To be fair I always had an earlier appointment so maybe she's not a morning person but as a nurse myself I know many other nurses who would love to work there so that was just very off putting. Dr. Couvares (spelling?) was even worst. He was always cold, blunt and said some things that will unfortunately stick with me forever given the nature of the business there. He talks at you not with you. He goes on and on while you're still trying to process what he is saying. I was a labor and delivery nurse for almost 7 years and even for me the lingo he used was difficult to follow. I would ask questions and felt like I was a burden. I did all my lab tests and procedures on time as they instructed me to and was after that to make a separate video appointment than my husband to go over each of our results. I wanted to be together for those because it is such a sensitive topic and I lean on him to ask questions when I'm still stuck on the crushing terminology the doctor used just a second ago. Nope, had to be separate. So I took my last video call with the doctor in a parking lot in my car alone. He proceeded to talk at me for 15 minutes about what he saw which was not good news. Then tells me my ovaries are "circling the drain" and that the chances of me getting pregnant on my own are "slim to none". He told me that I'm also not a good candidate for IVF and if I was I should use donor eggs. I just sat and listened and tried to hold back tears. He left me with no options going forward. He just said oh you appear to have some inflammation somewhere in your body but we don't know where so I'm prescribing an acyclovir for you to take. He said work on diet and exercise and proceeded to lecture me on that without asking what I have done to be healthier since starting these tests months earlier. I had actually lost 25lbs since the start and was busting my butt in the gym. I'm only 165lbs at 5ft 5 mind you. I felt insulted and discarded in that moment. I got off the call and called my husband and bawled on the phone after. This doctors words and the way he made me feel will stick with me forever unfortunately. I'm not sure if it was because I came to him on a referral from the VA or because he knew I was a nurse but I can't shake how awful the whole experience was. Afterwards, nobody followed up with me. Months went by and I just kinda gave up on the idea of having a second baby. One positive takeaway was my experience with the blonde lady was very pleasant the two times she did procedures on me. I can't remember her name but I believe she was a PA there. She was amazing. Very warm and walked me through everything with care and sensitivity. Very professional and friendly both times. Do your research and go somewhere where the entire staff from start to finish handle your situation with care and understanding. It's hard enough for us women going through struggles trying to get pregnant or stay pregnant, we don't need more hurdles in the way. I hope this helps.