Dr. Derman was amazing throughout our IVF journey. He was compassionate, knowledgeable, honest, and…read morealways took the time to answer our questions. Thanks to his expertise, we had one successful egg retrieval, one successful embryo transfer, and now have our beautiful baby. We are incredibly grateful and highly recommend Dr. Derman to anyone seeking fertility care. I can't wait for our second transfer. The office staff and communication were generally good, though sometimes you have to advocate for yourself to receive responses. The billing department isn't my favorite, as there were issues with incorrect coding and being told I owed balances, but overall I still enjoyed my experience.

I apologize for the length of this review, but want to share my experience with New Direction. Even…read morethough my treatment time with them was short, sadly I did not have the experience that I had hoped for. I was referred by my OB/GYN for help with better management of my PCOS symptoms and the hope to get to a place where I could conceive naturally, or with minimal help/treatment. My first consultation with Dr. Derman was okay. He was professional, and initially made me feel heard. I was given two options for helping my PCOS: 1) lose weight, possibly with a GLP1 from my PCP, to see if that helped with my PCOS and allowed me to conceive or 2) jump into ovulation induction medications to get pregnant ASAP. Ultimately I chose to go the GLP1 route through my PCP and put a hold on option 2. Dr. Derman prescribed me a birth control, as he wanted me to try to regulate my cycle and I needed to be on BC if I started taking a GLP1. I started having "breakthrough bleeding" on the pill, which I was expecting. However, the bleeding lasted for 75 days. While it wasn't heavy bleeding the entire time, it was enough to have to use my menstrual cup every day for those 75 days. I reached out to the clinic a few times during those 75 days to express concern and to ask "how long is too long?" Every time I got the same answer, to continue taking the pill and that the bleeding was to be expected; that there was no concern unless I was filling my menstrual cup within a couple of hours. I discussed this with my PCP, who helped me make the decision to change my birth control pill. I started a new pill, and the bleeding stopped within 10 days. It was clear that the birth control Dr. Derman put me on was not ideal for my body...but they didn't seem to care, even when I told them the constant bleeding was taking a physical and mental toll. I decided to no longer seek any care through New Direction. To me, it felt like my care was put on the back burner since I wasn't trying to actively get pregnant. It felt like I wasn't worth their time or effort, and it was very disheartening. Sadly, this ruined their reputation for me. If I couldn't count on them to listen to a concern about a birth control pill, it doesn't instill a lot of trust that they'll be the right providers for me should I need fertility treatment.

ARMS has always made me feel like a number, a customer, a transaction. I have spent countless hours…read morecommunicating with their staff who are always unfriendly during every encounter. I have wasted thousands for mediocre service and little to no guidance or instruction during this stressful journey. I have been fear mongered by their doctor for having a known donor and not one purchased from them. I have been marked a no show for an appointment that I was signed in and waiting in the lobby for twenty minutes while the receptionists sat complaining about their work load. I have been poked and prodded by inexperienced medical assistants that can't find a vein. I have been a customer for over a year and a half and haven't had a good interaction yet. I have spent countless hours communicating with CIGNA because their billing department always finds a way to overcharge. I've sent questions regarding IVF and have been sent the IVF introduction that they send everyone because the person on the receiving end was too busy to care. (Stupid me for not knowing the process and procedure already. How dare I come to a specialist with questions.) I have been patient, hopeful, and understanding. We are all human and have off days. Maybe my expectations are too high when it comes to customer service, my body, my future, and where I spend my hard earned money. I'm truly ashamed of ARMS and everyone that represents them. "A family building families", mine already has dysfunction for free. I don't want theirs at a cost.

When i read the other reviews I got nervous si ce it stated he didnt like gay couples or single…read morewomen but I was referred by a gay couple who was referred by another gay couple. He must have evolved within the last few years. He called to introduce himself when i made my appointment during his home hours and personally called when they had cancellation. I ended up using another doctor based on location but I would refer him to anyone in the Gilbert or Phoenix area

It's important I write this review so people understand how amazing this place is. I switched from…read moreNew Direction to Bloom and it was the best choice. First let's talk about Dr. Gordon. She is nice, confident, an expert, AND SHE CARES ABOUT YOU AND YOUR FUTURE. Shes the full package. Probably one of the best providers I've ever seen. I had an emergency surgery that came up and she approached it so swiftly, was truly empathetic, and provided the best care possible for me. I cannot say enough great things about her. Next is the support staff. Everyone here is so friendly and communicative. There is nothing more frustrating than going to a fertility clinic and having poor communication. That will not be your experience at Bloom. From Gabby, to Carmen, to Andrea, to even the nice lady at the front desk, you will be taken care of, The clinic is super clean and easy to get appointments with especially when your cycle starts. They are willing to do thorough testing before jumping to IVF and care about your goals. I literally have only good things to say about Bloom and Dr. Gordon. If I had to choose one negative thing it would be that I wish there was a way to send things directly to the doctor rather than having to schedule an appointment every time I need to update her with something, But hey, if that's my biggest concern, then I'm in a good position. Anyways, I would give this place 10 stars if I could so I hope that helps anyone in their decision-making process.

Bloom is one of the most caring and best places for Reproductive Endocrinology Infertility. Dr…read more Behera, Dr. Reschke, and Dr. Gordon are top notch, and the staff truly cares about every patient. I highly recommend it if you are having trouble conceiving and want to find out your options. Everything is done in house from bloodwork to surgical procedures.

I was an hour early to my appointment and the front staff was so kind. They turned on the Disney…read moreChannel for my toddler and the waiting room had crayons and coloring books to compensate for my unpreparedness. Dr Johnson did my transfer in 2013 resulting in said toddler. He was very thorough with me and I didn't mind waiting past my appointment time knowing he was taking his time with the patient before me, which shows that he is devoted to his practice as every person is different. You can tell that they space the appointments appropriately and thoughtfully because I was with only one other person for a short time and another couple was coming in as I was leaving. I would much rather have a doctor that was a few minutes late than a doctor that rushes me out the door, especially for such a sensitive and emotionally trying journey. He was very honest with me and I appreciated his insight during our consultation. Should I need to do another egg harvesting for IVF I would not hesitate to return to this clinic.

Dr. Patel was rude and snippy the entire time. I went here seeking out guidance because I was…read morediagnosed with PCOS and was told that I would have a difficult time getting pregnant. His plan was very extreme. It involved placing stents in my fallopians tubes and flushing out my uterus. I decided to go to my OBGYN to see what she thought. She placed me on a mix of Clomid, Metformin, and Progesterone. I was able to get pregnant this way. Complete waste of $300.

We used Dr. Larsen and Brenda as the navigator for a four year fertility journey. Both of them were…read moreamazing and highly recommended. There were a lot of ups and downs, but they really remained positive and realistic. We ended up with one baby boy and it was worth all of the time, effort, and hormones! Lol.

Prior to coming to this clinic I was at another clinic that I wasn't too happy. Fast forward to a…read moreyear ago, my husband found this clinic with outstanding reviews and amazing doctors! I worked with Dr. Larsen and let me tell you, he is the most knowledgeable, caring, understanding and a huge supporter while you go through your journey. He also has an amazing team that works alongside him that make sure you are taken care of and answer any questions you may have. I spent majority of my time at the Chandler location and everyone there is friendly and caring. Anyone who is going through IVF, I strongly recommend this clinic!

If you are looking for a place that takes care of you and genuinely wants what's best for you, DO…read moreNOT COME HERE. My sister tried to do her research and has been so excited since this is her first pregnancy. To say the least, this place has no customer service, no excitement for their patients and no warmth. When your pregnancy is not going as you may have hoped you at least hope that the people surrounding you will help aide you through this process, but instead Lily of the Valley has shown no empathy towards my sister. Please do yourself a favor and choose a place that actually serves their patients. I am leaving this review in hopes that someone will read this and not have to go through the experience that my sister has gone through.

i would not suggest this place . i was recommended to go here by someone and i had my OB transfer…read moremy records over TWICE now, and they keep saying that they don't have them ... that's if you can get someone to answer the phone i have called them april 8th,9th,10th,and the 13th multiple times during the day and NO ONE ANSWERS THE PHONE. you can NOT get a hold of anyone, was really disappointed as i was excited to go through them for my pregnancy but i no longer have the energy to try and will be finding a new place. i do NOT recommend unless you have unlimited patience and time on your hands to try to get someone to answer you calls!!!!!

We cannot thank Pinnacle Fertility enough for our experience and care! They were amazing the entire…read moretime and did great with communication to help us throughout our IVF journey. Dr. Peterson, Allison, & Tara were truly amazing and I can't thank them enough. They kept me informed, made sure all my questions were answered and helped us have conceive. Im currently 12 weeks pregnant and looking forward to a future with my second child. I appreciated how on schedule they were, I never had to wait past my appointment times and I always got quick responses to any questions I had. I highly recommend Pinnacle Fertility to anyone looking into IVF.

My husband and I would like to thank Pinnacle Fertility for everything they have done for us. We…read morecame to them a few years back when we were having trouble having children. We now have a 2 year old son and pregnant with identical twin girls all from IVF treatments. A huge thank you to our coordinator Yanely, Allison, Dr. Z, Dr. Peterson and Dr. Larson. You all have been amazing throughout our journey and we owe our family to your medical expertise. Thank you from the bottom of our hearts. We have recommend this facility to close friends who now also have children due to IVF treatments from Pinnacle. The process is tough, but the entire staff and their system makes you feel heard, taken care of and is with you every step of the way. We highly recommend this practice.

Joy's energy is vibrant and loving. She's been outstanding in her needle touches, and her knowledge…read moreof fertility acupuncture is very informative, heartwarming, and supportive!! I highly recommended her service and was sad to leave due to relocation.

Joy and Chloe are amazing!! They have helped me through my IVF journey not only with acupuncture…read morebut support and diet tips. Joy has given me strength when I needed it and help me focus on the positive when I was having anxiety and negativity. They truly are the best support system. Joy knows exactly what you need when you need it! I can't recommend them enough!

My husband and I were seeing another fertility dr in the valley and we felt like it wasn't a great…read morefit. There were a lot of uneasy appts, lack of communication and we felt they didn't understand our timeline. We both understand this journey isn't a fast journey but my husband is an active duty military member and he was deploying for 12 mos. We started this journey a little over 1.5 years and the last office was just dragging their feet and we voiced our concerns since he was preparing to leave last December. I went back to my primary care dr on base and they referred us to Dr Craig. His office is a lot farther from us but to be honest it is 100% worth the drive. From the very first appt with dr Craig in person was so easy and he went into great detail of all the test we did that day and wrote out a timeline txt plan. I really appreciated Dr Craig taking his time and sitting in person with me. The last office, I never met the dr in person. I did not like that at all. We asked for a sit down in person and was told those are phone appts. We did not like that. We unfortunately don't have a little baby running around yet but Dr Craig and his office have been so accommodating with our situation and have been very informative. We are hoping this next round of IUI will stick but overall we have really enjoyed our experience with the staff thus far. I highly recommend!

The staff is super unprofessional. Nursing staff discusses patients in unflattering light in clear…read moreearshot of other patients in almost a gossipy tone. Very shocked to hear it and will not be returning

I have had one of the best 10 out of 10 experiences at IVF Phoenix. Dr. Couvaras and his team of…read morewell trained professionals made me feel comfortable and were very accommodating. Dr. C was able to get to the root of my fertility issue and create a plan in order to successfully achieve pregnancy. If you are looking for help with your fertility I would recommend going straight to IVF Phoenix. A special thank you for being awesome to Mary, Lindsay, Andrea, Keelin, Kiana, Rhoda, Dr. C, and the entire staff of both offices.

I had such a terrible experience with this doctor and nurse Mary. I actually saw them back in…read moreOctober 2025 and waited to write this to see if my feelings would change. I'm not a big fan of writing negative reviews but something tells me I need to speak up about my experience with them last summer and fall. I came to them on a referral from the VA which is very difficult to get in the first place. The VA actually recommended this facility to me because they had sent many women to them in the past. I should have done more research but it was on the spot so I agreed. From the start, Mary was extremely cold and seemed like she'd rather not be there. I saw her multiple times for multiple appointments and she was never very friendly. I actually felt like I was ruining her morning to be honest. I don't think I ever saw her smile. To be fair I always had an earlier appointment so maybe she's not a morning person but as a nurse myself I know many other nurses who would love to work there so that was just very off putting. Dr. Couvares (spelling?) was even worst. He was always cold, blunt and said some things that will unfortunately stick with me forever given the nature of the business there. He talks at you not with you. He goes on and on while you're still trying to process what he is saying. I was a labor and delivery nurse for almost 7 years and even for me the lingo he used was difficult to follow. I would ask questions and felt like I was a burden. I did all my lab tests and procedures on time as they instructed me to and was after that to make a separate video appointment than my husband to go over each of our results. I wanted to be together for those because it is such a sensitive topic and I lean on him to ask questions when I'm still stuck on the crushing terminology the doctor used just a second ago. Nope, had to be separate. So I took my last video call with the doctor in a parking lot in my car alone. He proceeded to talk at me for 15 minutes about what he saw which was not good news. Then tells me my ovaries are "circling the drain" and that the chances of me getting pregnant on my own are "slim to none". He told me that I'm also not a good candidate for IVF and if I was I should use donor eggs. I just sat and listened and tried to hold back tears. He left me with no options going forward. He just said oh you appear to have some inflammation somewhere in your body but we don't know where so I'm prescribing an acyclovir for you to take. He said work on diet and exercise and proceeded to lecture me on that without asking what I have done to be healthier since starting these tests months earlier. I had actually lost 25lbs since the start and was busting my butt in the gym. I'm only 165lbs at 5ft 5 mind you. I felt insulted and discarded in that moment. I got off the call and called my husband and bawled on the phone after. This doctors words and the way he made me feel will stick with me forever unfortunately. I'm not sure if it was because I came to him on a referral from the VA or because he knew I was a nurse but I can't shake how awful the whole experience was. Afterwards, nobody followed up with me. Months went by and I just kinda gave up on the idea of having a second baby. One positive takeaway was my experience with the blonde lady was very pleasant the two times she did procedures on me. I can't remember her name but I believe she was a PA there. She was amazing. Very warm and walked me through everything with care and sensitivity. Very professional and friendly both times. Do your research and go somewhere where the entire staff from start to finish handle your situation with care and understanding. It's hard enough for us women going through struggles trying to get pregnant or stay pregnant, we don't need more hurdles in the way. I hope this helps.