I have been a customer since 2018. When I bought and renovated my NYC office, my electrician…read moreinstalled an alarm system with monitoring. After a few years, he retired and no one bought his business. I tried for weeks to find someone to take over the monitoring but no one could/would. I did a search and found Geoarm in Florida. Not only were they willing to take over the monitoring for a fair and reasonable price, but they were able to remotely transfer all of the data to their system without a visit and without a charge! For years, Ralph, Kevin and Sal were able to help me when small issues arose with my system (never an issue with the monitoring) often for free and always via remote assistance. I ultimately bought a home that had ADT monitoring with some broken parts and non-functioning monitoring. ADT came out and told me the entire system would need to be replaced; that it could not be relocated as I requested; and they offered a steep monthly monitoring charge determined in part, by the value of the surrounding homes in the neighborhood. Immediately, I changed to Geoarm. They were able to address all of the issues remotely including problems that arose from ADTs improper installation. They were able to offer me dual modality wifi/cellular communication as backup to the issues I had with the existing communicator. When sensors went bad in the old system, GeoArm was able to help me find and install new wireless ones remotely, and help get them working with the system. Despite my receiving "all of the codes and programming and master codes" from the prior owner, I did not have one of the necessary codes. Geoarm was able to remotely find this and share it with me when my in-person alarm repair person/electrician could not. Geoarm provides old-world, knowledgeable, professional, prompt and friendly service ---something you can rarely find today. And, they do it at fair and reasonable prices. In most places, you can't find this kind of knowledge and service regardless of the price you might be willing to pay. Don't hesitate. Choose GEOARM. You will not be sorry.

Horrible! Their advertised "30-minute easy setup" translated to the equipment not connecting to…read moreWifi. I wasted hours watching their stupid and unhelpful videos and finally called their tech support only to be left in the phone queue for an hour. I gave up and decided to order the security system from a different company, which did indeed easily connect to my Wifi. Costly mistake: GeoArm refuses to take the equipment back without a 25% "restocking fee." So I'm out $60 for the return shipment plus $230 for their effing fee, all for the pleasure of wasting half a day of my time. DO NOT ORDER FROM THEM! Edited to add: There is no confusion with a different company. What's advertised on the front page is a "30-day free trial" and you only learn about the outrageous "restocking fee" when you need to return their stuff. To the business owner below: I've wasted enough time on the phone with your terrible customer reps. They all read their scripts like robots but don't actually solve the issue.

I recently hired Blackhawk Security Tech to install a wired camera system at my home, and I…read morecouldn't be more satisfied with the experience. Brian was the technician assigned to the job, and he was outstanding. The installation required running multiple cables through the attic in nearly 90-degree Florida weather, yet he worked efficiently and completed the entire installation flawlessly in just a few hours. Brian was professional, knowledgeable, and took the time to ensure everything was installed properly and functioning as expected. The quality of his work was excellent, and the finished product looks great. I highly recommend Brian and Blackhawk Security Tech to anyone looking for a reliable and professional security camera installation company.

wi repair on google/nest camera,not working on apple phone. 30 day guar. would not come back after…read morephone conversation to do repair at my home Camera was working fine ,less than 1 year old, ust needed reset of wifi, because i got new apple phone

Comcast has got to be the most unfriendly customer service company in the world. They will not…read morespeak to anyone and they will not reveal the telephone number of their stores. Find another provider if you can.

Owner, Mark Andrews, uses state-of-the-art products and has excellent customer service skills. He…read moretakes pride in his work as he only recommends the very best, has extremely reasonable rates and keeps his work space neat and tidy. No wiring messes, immediate responses to after hour calls and dependable, honest service. He services Ma and Pa shops to multi-million dollar establishments flawlessly. Good job MA-TechSystems! I feel more confident now that I have my home secured!

This company is both fair and professional. Dealing with Dave the owner was the smoothest…read moretransaction , installation and ongoing support I could ever ask for. He was always on time, answered all my questions without hesitation. We have 6 cameras in our office along with a DVR to record, the mobile app is easy and clear as a bell! Could not be happier , you must use this for all of your security needs !

I have had ADT for 20 years plus. i just bought a new build and my yard camera has been going out…read moresince day 1. Also i recently has a internet wifi router box changed so the rest of my cameras are now out and need to be reprogrammed. The first 30 days i had a tech out once a week to check my yard camera now that my 30 days are over and my cameras need to be reprogrammed, The tech came out this morning and wanted to charge me 150 for the service call and 59 dollar assesment. i can see a 39.99 service fee but they got you by the balls and you cant fight them.What happened to customer service and now im in a contract i cant get out of with out a penalty or fine. Beware of the 5 year contract with ADT. Stay away get a ring camera

I really regret the day I hired these people. They're the worst…read more They installed my security system but they attached one of the cameras to a glass window with a suction cup. Naturally it soon fell off. It was an improper installation, but did they just fix it? No, they had a man come out, do it correctly, but charged me near a hundred dollars service to fix their bungling mistake. Then surprise! The thing has a battery in it that wears out. Worse part, it's no simple battery. It's a custom priority battery. They'll sell you one but then there is a 13 step set of instructions to install it! Forget that. Might just as well spend around a hundred dollars having one of their technicians do it. Worse, it's hit and miss as to how long these batteries will last. I had one last two years and one only last a week. I don't recommend ADT, plain and simple.