Fashion Island is not cheap. I came in ready to pay for an expensive jewelry cleaning for an…read moreinexpensive ring that has a lot of sentimental/spiritual value to me. Lucky for me, God had me arrive at Fast Fix, owned by a very kind and generous man named Saeed who immediately took care of it for me very meticulously! I would definitely come back here for any: Jewelry Repair Ring Sizing Watch Repair Battery Replacement Engraving Eyeglass Frame Repair Custom Jewelry Design

I had a very disappointing experience at Fast-Fix Jewelry & Watch Repairs at Fashion Island and…read morefeel the need to warn others. I went in to have a bracelet adjusted, and during the process, they ended up damaging my bracelet. I was initially told it would take about one hour, but it turned into a 6 hour ordeal with a lot of waiting and back and forth communication. In the end, I was charged $75 for the adjustment, and the bracelet was left in worse condition than before. The repair was poorly done, and I now have to take it to another jeweler to fix the damage they caused. For the amount of time, money, and frustration involved, this experience was not acceptable. I would strongly recommend being cautious before trusting this location with your jewelry.

Have taken 2 vintage Rolex to Carlos in the last 3 years. Both early 1980s models. Both overhauls…read moretook about a week, and I am happy w the results. Carlos pricing is very reasonable, however it is cash only.

A wonderful man, patient as he could be with all those people that were waiting, these are the kind…read moreof old world craftsman everybody should deal with

I had links taken out of two watches for a total of $20. I was helped right away and I was very…read morepleased with the service I received. I'll be back!

VERY reasonable on watch batteries replacement. Took a few days but I had procrasted on replacement…read morefor a long time as I had been quoted $20 for a battery. Here it's $7 which is what I paid however some watches could be higher.

Thank you to The 1916 Company for a truly great year. I have thoroughly enjoyed my first timepiece…read morefrom your Newport Beach location at Fashion Island mall. Purchasing my first Rolex last year at Hyde Park Jewelers was a very special experience for me, and it has been a joy to own and wear every day. What made the experience even more meaningful was being able to share it with my wife. We had been eagerly anticipating getting her first timepiece as well, and after registering for a special piece last year with Linda Dimartino, she came through for us last month with a call to say it had arrived. That same week tied in nicely with a work anniversary for my wife, so we were able to pick it up on the same day, making the piece even more sentimental. Linda has been professional ever since I met her and great to work with throughout the entire process, always keeping me updated along the way. It feels really special that we both received our first-ever Rolexes from the same store and through the same sales professional -- thank you, Linda! These are timepieces we will enjoy for many years to come and memories we will always value. We are always happy to stop by the store and look forward to visiting Linda again in the near future. We look forward to continuing our journey with The 1916 Company for many more years to come.

Went here today around 14:00. My friends suggested this store to make as my main watch store for…read morepurchasing watches. I usually purchase in South Coast Plaza, but decided to give this store a try. Honestly may not be fair to the other boutiques within the store, but mainly a review on Rolex. Pretty disappointing experience especially for a "luxury" watch dealer. Could learn a thing or two about customer service, taking initiative, or proper handling of guests with a training course or two. Maybe need more training modules or even better yet, take a look at how luxury car dealers treat customers and potential customers at that. Makes me wonder if the owner takes quality or customer service experience into consideration. Maybe consider an audit? Oh well! I walked in and circled the store a few times taking a look at their display models hoping to talk to an associate. The only truly available staff member was the taller caucasian gentleman. Relatively young looking as well. What irked me was the entire time during my visit, he did not greet me and my partner. I was circling at least 2 times. It felt like either he viewed me and my partner as not potential customers or possibly stereotypically judging us either by ethnicity or age or both. He had at least 4 opportunities during our time there to greet us or ask if he could help us with anything, but he only greeted the older couples (justifying my statement on judging us as customers). Word of advice for a luxury company, doesn't matter how high of a teir you are in the market, should always give your customers and potential customers the best experience you can. Kill them with kindness or just be cordial. For anyone else, probably best to make an appointment or take your business else where.

My husband has an expensive watch that he has adored for years. The band was starting to get weak…read more This is definitely the place to for high end watch repair. The value is undeniable. We will definitely bring more watches in if needed.

I bought a Rolex without seeing it in person first and it was more beautiful in person than in the…read morepicture. Service is impeccable. Prices are phenomenal.

George is amazing. He fixed 3 of my items and it was very reasonably priced. Definitely look him up…read morefor all your jewelry needs.

George was absolutely excellent, an exceptional craftsman. Would highly recommend for any precious…read morejewelry concerns you may have.

I needed my wedding rings sized up. George was the only person to give a price guesstimate over the…read morephone AND you can wait and watch while your jewelry is being worked on. His work and the jewelry in the store are beautiful. He also said I can come by anytime with any of my jewelry for cleaning.

I needed my engagement ring resized, and George was able to do it for me the same day! He helped me…read morefind what my actual size was, and he reassured me he would take care of my ring and it would look the exact same (but smaller) once it was done. He even cleaned it for free and it was the sparkliest I've ever seen it. Thank you George!