I cannot say enough about Jacquie Johns at Empire one insurance! She's been my agent for at least…read moreeight years, has always been more than knowledgeable, making sure I have the correct coverage for the best rate. She has gone out of her way to help me, and my family. Even assisting on a weekend when something very weird came up while I was trying to buy my new car. Call her if you are looking for insurance!

Extremely lacking in communication and staying on top of any help with claims from the woman agent…read more Cheap insurance, no problems unless you need help with your claim coverage, then you're on your own. Stay far away!

Better communication between Ms. Rita Prince and her clients. She thought of herself and kids…read morefirst. She's totally awful. So glad I don't have to deal with her. Actually I never did deal with her personally. She doesn't keep promises. N

From the owner: We personalize each insurance plan to meet your specific needs and help them prepare for the…read moreunexpected. We offer auto insurance, home insurance, life insurance, renters insurance, condo insurance, boat insurance, motorcycle insurance, rec vehicle insurance and financial services. Our office provides exceptional customer service. Allow us to be your first choice for insurance in Monroe and Ontario counties and in the state of NY. License #: NY-LA1451872, NY-PC1451872

For many years, I have been a client of the Alliance Group of Western NY and have on numerous…read moreoccasions been helped by Mattea Femia, who has been my specific agent. Mattea is extremely knowledgeable, very professional, and goes above and beyond assisting others even when they are no longer clients. I can attest to that since Mattea was instrumental in my recent relocation to Florida. She willingly and readily provided local insurance information and assistance to me when Hurricane Ian recently damaged my property. Her many years of experience have served me with excellent, responsible, and outstanding counsel. The Alliance Group of Western NY also has a great leader, Jim Diem. I have the highest respect for the company and the staff. I thank them for their attention to my insurance needs and am grateful for their service.

We moved out of state and purchased insurance in our new state. I sent Jill an email with proof of…read moreour new insurance policy and asked her to remove our car from the policy. They took auto payments for 4 more months before cancelling the policy. She claims that she sent me a return email but, I never received it. You have been Warned!!!

Matt and his staff have been a great source of help for over 10 years! Responsive and open to…read morequestions, they've helped keep our auto insurance at reasonable rates with good coverage. As our kids grew to become "young drivers", Matt offered advice on how to best cover AND advised our kids on what to do (and NOT do) as teens. In addition, we own rental property. Matt took time early in our working relationship to review a previous policy and point out where our gaps were. The difference in premiums was so small compared to the coverage and piece-of-mind! Highly recommended. Thanks, Matt!

From the owner: Family-owned and operated, the AG/Gaesser Agency has served Greater Rochester for more than 40…read moreyears. Located in Fairport -- behind Abbott's on Fairport Road -- we have helped protect thousands of people in our community since 1969. Today, Matthew Gaesser runs the family business started by his father. Our agency provides unmatched personal attention to your insurance needs.

Left Liberty Mutual and it was the best decision I ever mad.I recommend State Farm and Ryan Bush to…read moreanyone looking for good affordable insurance and very helpful staff and people..

Professional and friendly. Easy to do business with and very knowledgeable! Would recommend.read more

I contacted Mark to get a quote for worker's comp insurance for my business. He told me that he…read morecould have a quote for me by the end of the day. As days passed I had to keep following up with him to find out if he had a quote yet. After a week had passed his responce for not having a quote yet was, "It's complicated". So I feel like I had waited a week for him to do something he had no idea how to do. He again promised me a quote by the end of the day and now five more days have passed and I haven't heard from him. If you're looking for business insurance steer very clear of Mark Gibbs. I was able to get what I needed done in just over two days at the JD Chapman Agency in Canandaigua.