Ceci's was recommended to me by my realtor who had not used their services personally but said had a good review on an app used by realtors. We paid over $400 for a move-in cleaning (3,000 sq ft home). Our home had already been cleaned by professional cleaners when the previous owners moved out but they had a dog and my family is sensitive to pet dander and I just wanted another good cleaning before we moved in. I requested that they focus on the windows, cabinets, drawers and floors (hardwood). When I asked for a deeper cleaning of the carpeted, I was told it would be an additional $70 for steam cleaning. All fine. However, after the cleaning, my husband went to inspect and found the floors to be dusty and dirty (bare feet turned black after walking around a bit!). When I reached out, I was told that it was probably cleaning residue?? They offered to come back to clean or a $50 discount (still putting the bill at $440). At this point, I figured I'd do the final cleaning. Fast forward two weeks, we finally moved in and to my disappointment, the cupboards, and drawers have crumbs in the corners and just don't feel clean. Not to mention, when I vacuumed the stairs, there was still dog hair. I hate doing this to a small business, but as my husband put it, it just feels like we "wasted money" because we are doing quite a lot of mopping and cleaning when really we expected to move into a cleaned home. read more

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We have been using Ceci Maid's for about 2 years and it has been a great experience. There are usually 2 ladies coming in and doing the best work everytime. They are easy to reach whenever I need to change dates and in general very communicative. I highly recommended their service! Good value. read more

Ceci's Maids at Your Service - Coming home to a sparkling clean house...priceless! - Home Cleaning Near Me - Austin, Texas

I've been using Ceci's Maids as of February 2022 for our STR cleaning. Not only do they provide top-notch cleaning services, but they also go above and beyond in the customer service dept. They respond quickly, immediately, and notify me with any issues or products that are running low for my STR. I really don't know how I'd run a successful STR business without their help. read more

I can't thank enough Ceci's maids for their excellent job they've been doing at my house for the past 3 months. I used to clean my house all these past years since I'm very picky with small details but they really are doing a great job for me. I feel like I'm having a deep cleaning for the price of a regular cleaning. I don't have more fights about clean bathrooms with my guys since it was a lost battle everyday. I'm so glad we found this company, I would recommend it without reservations. read more

The price was good. The maids were quick. But the house was not perfectly clean. It was acceptable but I expected more. After my first check in, it looked good. However after some close attention, I found that there were spots that were still not clean. It was not too bad but definitely not the best. read more

I've been using Ceci's maids a little over 6 months now for monthly cleaning, with the occasional extra. We recently bought a new house and had scheduled a move-out clean of our old place but ended up needing a move-in clean for our new home as well. Sylvia was able to accommodate me the very next morning and they did a great job. They have consistently been on time (which is huge considering some of the experiences I've had with past companies I tried) and always have a team of at least 2, if not 3 people. They are thorough and efficient and friendly. Bonus points for invoicing and online billing! Definitely recommend. read more

We've had Ceci's maids clean our home a number of times. They have done an OK job cleaning. Everything is basically clean, with only a few obvious spots missed. Our issue is with a particular detail and lack of followup. After each cleaning, we noticed that the grill on our stove was unlevel because some of the rubber feet were missing. These are a special order item, and you have to buy four. After shipping it's $18 to replace 4 feet. It took a couple of times to put it together that the feet were vanishing after the maids came. So, I took pictures of the grill, the feet, and wrote directions in English and Spanish asking them to pay care attention to the feet. I also called and left a message with the main office, asking them to add this info to the notes on our account. They never called back. Well, twice more, after the maids have cleaned our home, one or two of the feet were missing again. The last time, I was home and asked the maid about it. She said it must have gone down the drain. She fished around the drain with the garbage disposal and found the rubber foot and put it back on the grill. If I was not home, we would have had to deal with the unlevel grill.... again. I called the office (again) and left a message. It's been 7 business days and I received no response. I know this is a little detail, but the reason we pay money for maids to come is to make our life easier. If they do things that cause irritation (it's hard to evenly cook food on a stove grill that is unlevel) and cause us to spend money to fix what they broke, it's just not worth it. We've had other maids clean our home, and we never had issues with the rubber feet disappearing from the grill. read more

We've used them several times ad hoc and they do the best job of any cleaning service we've ever used!! We are now going to have them come on a regular basis. They are thorough and budget friendly. I cannot recommend them enough! read more

I contacted this company to clean primarily my hot tub, floors, and dusting before a major party. I was sent a quote for 2 hours of service with a long list of included services. I came home to find nothing done and was informed they were running late. It was too dark to clean my hot tub, which added major headaches to my preparation. Given I no longer had time to clean myself, I approved them coming out to complete the rest of services. I spoke on the phone to the owner and clarified I wanted them to clean everything that was quoted to me and to take off the hot tub. I went out to dinner and came home to find the ladies still there which confused me as I had not intended for them to do more than the quoted 2 hours. I was then billed for 3 hours. I called to dispute the extra hour of charges, especially given the only reason I got the services in the first pace was for the hot tub. My credit card was then charged without my permission. I finally got a call back from the owner and was informed they were not going to give any refund as I had told them to do what was quoted. read more

On time, friendly, and efficient in cleaning my 2 bed/2.5 bath house. Setting up the appointment was a breeze! Three ladies were sent to do the job; took approximately 90 minutes. The only feedback I'd share is that for a first time customer there was no introduction upon arrival. I opened the door, the crew came in and got to work. Would have been nice to have a quick rundown of what to expect and opportunity to go over specifics of the house. Would use again! read more

This crew was on it. They came in and immediately got to work. My apartment was spotless. The price was pretty amazing for a make-ready. I will definitely use them again. read more

Efficient! They came to do a move in clean. They showed up on time. They brought all of their own supplies. They did the ceiling fans, baseboards, cleaned the refrigerator and cabinets. Very thorough and reasonably priced. I would have them clean my house anytime. read more

I will be going with another company in the future because I was quoted a deep clean and after 3 hours the house was definitely cleaned and I approved but upon closer inspection that night I noticed dust still. It was more like a surface clean. When I called to discuss instead of working with me on it I was told my house was dirty and it was clear it hadn't been done in a while so that was the best they could do. In response to why dust was still in the corners of the carpet I was told that the maids would've had to get on their hands and knees. This is why I asked for a deep clean! I'm giving 3 stars because of how this was handled. The cleaning was still an improvement and I appreciate some of the extra steps taken (like doing the blinds), I just wish they had been a little more clear of the service offered. There is a reason I requested a service since I'm not able to do the upkeep with a baby so I was hoping for as thorough as possible. For example, cleaning the baseboards I assumed meant a wipe down not just a vacuum over. Typically if a client calls because they aren't completely satisfied you hope the company will work with you to try to keep you instead of telling you that was the best they could do. read more

UPDATE on 9/20: After this review, I was contacted by Sylvia. It seems that she did email me but that the email was not received/email went to spam. In her email, she did address my concerns about the cloth diapers being thrown away and for some of the missing cleaning. She also explained that her cleaners felt that they had cleaned the house after the short visit so that's why they left. I guess we keep our house too clean! Sylvia also offer a small discount on a future service which was a kind gesture. I'm not sure what we'll do going forward but I do appreciate know that Sylvia had responded to me so I'm updating my review for them. ****************************** I've had a similar experience to John R from July 2017. We have hired Ceci's to clean our house three times. Like John, we thought they did an OK job. They cleaned the obvious things but we have had some concerns about minor issues that we addressed with Sylvia (mgmt) and it wasn't clear that they were addressed. However, we overlooked the minor issues until this last cleaning. They charged us $135 for a two person cleaning team which I understood would be 2 hours of cleaning. The team was in/out of the house in one hour and twenty minutes which is great if the job is done. However, we found areas that were not clean - some shelves were not dusted, the tub was not scrubbed, etc. which was a concern since it seemed like they rushed the job. After all, $135 for 2 hours 40 minutes of labor (two people for eighty minutes each) is quite expensive! But, the kicker and what was the most frustrating was that, in their haste to finish the job quickly, they took out our baby's cloth diapers to the exterior garbage. In their defense, the diapers were in a garbage looking pail near the changing table. However, there was an actual trash container next to it and common sense would have someone look more closely before tossing two "garbage" pails which are next to each other. This happened for two different changing stations in our house. As a result, when we noticed a few hours later, we had to fish out the cloth diapers from the stinky trash can which had now been cooking in the afternoon sun. YUCK! What it most irritating about this is that I immediately contacted Sylvia to let her know the issue and once we actually spoke (this took a few back/forth calls), she told me she would speak with the girls and get back to me on Monday (it was a Friday) and let me know what they could do to make it right. She also confirmed that the ladies should have taken at least two hours for the cleaning so we wasn't sure why they would have rushed through the job. I also followed up with pictures of the dusty shelves and dirty bath tub so she could show her team. I waited until Tuesday evening to hear back and after no response, I texted Sylvia. Still no response. That was a week ago. I'm not going to chase her down and demand an answer but I'm also not going to give them anymore business AND I'm writing this review so that others know what to expect if they hire this service. I'm most disappointed that when I addressed my concern with management, they did not follow up with me as promised or respond to my subsequent communication nor did they offer any way to recompense us despite my direct communication about my concerns. I get that we are all just doing our best every day but if you are running a business and your customers are paying a premium for a service ($135 for four hours of cleaning), we DO expect both the quality of the service to match the price AND for the mgmt to do the right thing when notified about quality issues. I hope this review helps to alert the company that doing both of these things will help keep customers coming back and let potential customers know what they may expect. read more

i have used them twice now. both times they have done excellent work, but today they went above and beyond my expectations. i just finished spring semester, i am getting married and leaving the country for a month next week, so i have quite a lot going on right now. the two ladies who helped me today did an excellent job. i have a 1400 sq ft house and they take less than two hours. they are punctual, kind, fairly priced, and whomever does the emailing is quick to respond. 11/10 would recommend read more

I hired Ceci's Maids to do a move-out clean on the house I was leasing. I needed it done on short notice and they were able to work with my time frame. They arrived with several nice professional ladies ready to work. Silvia called and said that she would also be there but I was not able to stay around. Silvia was great and was able to work with me even though I could not be there. They did a great job at a great price. I would highly reccommend them and will use them again. Great Service! read more