Took our 5 month old pup,Sophie, in for her first check up and last round of shots. Everybody was…read morevery sweet to her and patient with us since we had lots of questions which Dr Gannon answered every one of. Thank you so much! See you again soon

Incredibly rude, condescending and judgmental staff. Take your fur babies anywhere else.read more

Dr. Chris Jones has been reported for substandard veterinary conduct to both, the Michigan…read moreVeterinary Medical Association, and the Michigan Department of Licensing and Regulatory Affairs. I wish I had taken the warnings from other Google reviewers seriously. Unfortunately, I experienced the exact same incompetence, unprofessionalism, and disregard for both pets and their owners that so many have described in the reviews over the years. Carrie Westphal was right: they nickel-and-dime pet owners with unnecessary, overpriced appointments and procedures. Lain's tragedy of a missed heart murmur diagnosis echoes my own experience with their careless medical oversight. Like Zainab, I've been treated with open hostility for asking basic questions. Carsten Walker's account of being blamed for the clinic's own surgical mistakes shows the same refusal to admit error that I encountered. Shauna Soergel's description of staff manhandling anxious pets is not an exaggeration; I've watched them escalate a stressed animal rather than calm it. Cristi's story about Dr. Jones' arrogance? 110% accurate. He is a liability. These are not isolated incidents; they are a consistent pattern of negligence and disrespect toward clients and their pets. My own breaking point came after multiple visits with Dr. Jones. In a 2023 visit, he ignored my explicit instructions and gave my Klee Kai unnecessary vaccines that were not due until the following year. My own records (provided by our previous family vet) show my Morkie was due for rabies 24-Jan-2023, while my Klee Kai was due 13-Feb-2024. Dr. Jones' excuse was "we usually just do both dogs at the same time." This is a textbook violation of informed consent and client autonomy. My final visit was also with Dr. Jones, after I was told my Klee Kai had IVDD by MSU's ER. I scheduled this appointment for long-term care planning. Instead, Dr. Jones simply regurgitated the MSU report back to me nearly verbatim, with awkward silences where paragraphs/thoughts ended in the MSU report. In those awkward silences I thought to myself, "is this a joke?" He came and went from the room multiple times (3+) to check and re-check the MSU reports again and again, he even offered to print them out for me; I was already given copies by MSU. "Dr." Jones never answered my direct questions about preventing disease progression. When I finally asked, "do you even know what IVDD is?" it was clear he had nothing to offer so I ended the appointment. The staff behavior is no better. One assistant ignored me upon arrival, humming and staring at her computer until she decided to check me in. She then stood behind the counter while telling me to weigh my dogs (something every other vet tech I've ever dealt with has done themselves). She snapped at me when I asked, "Isn't that your job?" emphasis was given on "job" not "your". With a raised voice and aggression in her body language, she shouted at me "do not tell me what to do". This not only shows how systemic the issues at this animal clinic are, but it shows the managements total disregard for professionalism and customer-directed incivility. On my last visit, when I refused to pay for a pointless appointment that provided no medical value, the assistant and office manager tried to flag me down in the parking lot, prescription in hand, insisting I "WILL pay." I told them to call the police, twice, because I was not going to be paying them for services I did not receive. Overall, this clinic has: A) a pattern of overcharging and pushing unnecessary procedures and vaccines, and in my experience: without consent. B) Failure to diagnose or discuss serious conditions until it's too late. C) Rude, condescending, and aggressive staff, both in person and over the phone. D) Improper animal handling that can traumatize anxious pets. E) No accountability when they make mistakes. If you care about your pet's health, safety, and emotional well-being and your own sanity: go ANYWHERE else.

I have used Abbott Road Animal Clinic for over 50 years. The only reason I don't live near them…read moreanymore and the vet I use is down my street. However, they have attended to: Gomer, Thor, Texie, Sadie, Gulliver, Muffin, Oliver, Little Dorrit (all dogs); and cats Mr. B, Mishin, Duncan, Hitchie, Alexey. I've also had them taken care of when we went away. I loved every vet and vet tech there.

My elderly dog had a swollen eye, my current vet, that I've had for 11 years "couldn't get me in,…read morego to the doggie ER." So I saw the post on Lakeland Veterinary, gave them a call, got in. Everyone was very compassionate, helpful, responsive. Highly recommended!

Issues with employees, my dog had seizures from a med he was put on there and when I called the…read moreoffice manager was rude. 1st call that morning explained that he had started to have bad seizures after only taking the meds 3 times. He had never had seizers before so wanted to see if what vets thoughts were. Got a call back that stated med doesn't cause seizures to just monitor him and continue to give meds. I didn't give him the pill even though they stayed to go ahead that morning. I then called back after googling to see if it indeed caused seizures and the office manager thought she put me on hold and in a rude voice said to " quit f*cking googling" after the fact I told her I had googled it. I was told that if needed to be seen for an emergency to take him else where because they couldn't fit him in or see him for another week. I took him to a different vet and now because of this issue after talking to doctor Anderson about the office manager, that they have a policy that you are not allowed back with any of your animals if you take one to a different vet. Tried to talk to the vet and was not able to after multiple attempts so leaving review

We have used Ailurophile for our cats for over 20 years. Dr. Hoschek and his staff have always been…read moreprofessional, caring and helpful. I would not want to take our cats anywhere else.

I am furious with Ailurophile Cat Clinic. I called urgently because my cat vomited roundworms, and…read moreJessica (the manager) was rude, argumentative, and even hung up on me. When I asked reasonable questions about my cat's care, the clinic denied me service, saying I was "asking too many repetitive questions." This is unacceptable. They showed zero professionalism or concern for my cat's health. I would not trust this clinic with any pet. I called Lake Lansing Road Animal Clinic and I would prefer their care and professionalism any-day.

Dr. Zarka is the best, it's extremely hard to find medical providers (either for human or animals)…read morethat are caring, knowledgeable, skilled, honest, respectful, good with communication, truly listen, are respectful and partner with you to address health concerns. Dr. Zarka practices veterinary care that encompasses all of this and more. The support staff are also really nice and accommodating. I have the best experience every time I interact with Dr. Zarka & the team at Evergreen vet!

Wonderful compassionate care at fair prices. They care for all my pets including two fosters.read more

We take both of our cats and our two Shih Tzu to Haslett, and I've been extremely pleased with them…read moreover the six years we've been using them. The office staff are friendly and helpful, the vets are wonderful, and they seem very caring and professional. Some people complain that they want "too many tests," but most of the ones I've seen recommended for my own pets are what is considered best practice, per friends in the veterinary field. They always err on the side of caution. I appreciate that... I would rather know that we have covered all our bases than save a couple of bucks. Speaking of, I've also heard some people complain that they are too expensive. I think they are slightly pricier than other clinics in the area, but not massively so. I also feel like they provide a very high standard of care, and to me that is worth it.

Dr. Wagner killed my dog with prescribing too low of an insulin dosage. Wouldn't recommend this vet.read more

So kind to animals and their humans. I was very impressed by the team and the center. Thank you! I…read morehighly recommend.

This place is what you dream of when you think of responsive and friendly veterinary services. They…read morefit our dog in at a great time, returned our calls immediately, answered SO many questions, and our dog was really calm around them. With the pandemic, our dog Juno has been pretty nervous of going places without us (despite being a licensed therapy dog), but she really enjoyed it here. She was cuddling up with Laurie and was really happy coming out of the the location. I felt really connected even though we could not go in and their expertise and ability to distill information to us via phone was incredible. More so, they worked efficiently and diligently with our vet to get Juno her medicine the same day. They sent all her files right away to our vet and us so we can maintain her medical records. And, they asked us to keep them updated on Juno's progress. I cannot sing enough high praises about them and while Juno devastatingly died suddenly at another hospital almost 2 weeks later, we know that if we need these services in the future, this is one less thing to worry about because we will be in expert hands. Thank you for everything.

Dr. Cate with Peaceful Promise made saying goodbye to our 14-year Biewer Terrier so much less…read morestressful with her compassion, empathy and professionalism on the day she came to our home and sent our Duncan to a better place. After much research to determine what veterinary hospice expert we would choose to help us relieve our pet's mounting pain, we chose Peaceful Promise. This decision was the best we could have possibly made for our sweet boy who gave us so many great memories that will never be forgotten. Thank you, Dr. Cate.