When I asked when my mother's remains would be ready for myself or my brother to collect. The woman…read morehad the audacity to tell me she was just cremated and was waiting for the ashes to cool off. No one in their right mind wants to hear that after losing a loved one. They are not too helpful when we had our mothers memorial service the man from Metropolitan was so quick to throw the bag at me so he could run out of there. Find you a place that would actually have compassion.

Metropolitan Funeral Service was one of most unorganized funeral home services I have ever…read moreexperienced. Their lack of consideration and empathy for those grieving a loved one is shockingly disappointing. I lost my fiancée unexpectedly on February 21, 2023 and met for arrangements on the 24th. That process seemed to go well until all that was agreed upon and promised did not take place. By the end, it felt like hell. There was ABSOLUTELY NO COMMUNICATION about the details of the services except for on the day we met for arrangements. I would say, that was the only time we had clear communication with this company. We were told the family needed to view the body before the public and that they would call with the day and time. We never got the call and was unable to reach anyone. 30 minutes before the scheduled viewing for the public we were told "come now". This is because another family member arrived early and was denied access to view until one of the immediate family members viewed the body first. That is when we were told to "come now". If that family member did not show up early, people would not have been able to see him on schedule. That was very unprofessional and inconsiderate. It definitely added to the load of mourning we were experiencing for our loved one. Second, they assured us the video slide would play on all monitors throughout the facility, but it was only shown on one small monitor in the hallway. And because it was only on one monitor, the hallway was congested with people trying to watch this video on a small monitor. This led to them to having constantly dispersing and disrupting those trying to attend the viewing of our loved one. Third, they never stated a scheduled time for the limos to arrive to our homes the day of the funeral service. We had to contact them that morning. Let me say this... this is not something a people who are in mourning should be concerned about especially when you are entrusting the final plans of your loved one to a service who guarantees it. It was a total disaster. Forth, there was another service taking place at the same time. They asked us to wait in the limo until they cleared the hallway of the other grieving family. Clearly, they have scheduling problems. Why on this God's green earth would you have services so close they would overlap one another. This robs ANY family the thought of feeling like your loved one was special. Instead, it felt more like we were dropping someone off to a busy day care. Fifth, but not final (I am just tired of talking about this), we pre-paid for death certificates during arrangements on Feb 24th. We received a call to come to the funeral home today (Mar 22nd). Assuming we were going to receive the certificates, we find out they were not even ordered. Almost 30 days later! We had to sign documents to have the order placed. How unprofessional is that? Rest assure, I will be forwarding this complaint to the Better Business Bureau, Google Reviews, Norfolk City Mayor and a host of publications. I will NEVER use their services again and I will NEVER recommend their services to anyone else. They owe my family apology!

Mr. Wilson and his staff not only offer world class professionalism, but are truly compassionate in…read moreones time of vulnerability and sadness. From start to finish they ensured that the needs of myself and my family were met. I could have not have asked for better service. Thanks Chris and the Hale Funeral Home family!

I came here for my great uncle's funeral for viewing and burial. I like how it is clean and open it…read moreis very big and spacious the room to eat is nice. I also think toilets the flushing need to be fix even if you said hold and push down once it did it goes down but 2nd time trying it would not go flush. The bathrooms are nice. I don't know the value. about. It is quiet. I did not happen to ask for any help there sine i ask my relatives that was doing the things there for where their things are. The cemetery is nice and big but what a snake road soooo long you drive thru like a long snake road. It was my first time here so place is pretty big. There was no service at all no mention of telling other cars to line up in the back telling one car but not others.

Wow, I'm actually writing a review on a funeral home. Losing a loved one is extremely difficult,…read moreand the entire process can be overwhelming. We sought the services of Woodlawn last year when my Aunt passed away, and Liana made the process go smoothly as possible. I couldn't believe how beautiful she looked. Now here we are again, needing their services again, as my grandmother passed away on April 8th. With the issue of COVID-19, things were a little different. We had the pleasure of working with Liana again, and she arranged for a private viewing of my grandmother, where we could view her in groups of 10. We were not able to have a traditional funeral, therefore, a private gravesite funeral was arranged to host my grandmother's Home Going celebration, and it was just as beautiful, just like she was. The grounds of where your loved one will be laid to rest, are simply gorgeous. I hope this review will give someone reassurance that your family will be well taken care of. So with that being said, losing a loved one is never easy, but Woodlawn will make your experience as seamless as possible.

Graves Funeral Home, Inc. served my family with so much love, care and dignity. They treated me and…read moremy family with so much kindness and professionalism. They took care of me and my family when my husband died 3 years ago with EXCELLENCE. Now a week ago they took care of me and my family when my mother passed away with the same amount of EXCELLENCE. They have truly demonstrated to me, my family and community that they truly have a heart for people. Thank you, J W. Johnson (A. M. Wright-deceased) Love, The Family

I recently attended a funeral here. This is my 2nd time here. I hate funerals as is, but to go to a…read morefuneral home and not feel welcomed makes it that much worse. It was my aunt's funeral that took place in their chapel. She passed away last week & I was told that they were called and told my family to call back on MONDAY @ 9 am because they were closed on Sunday. ???? Umm, people die daily. I've never heard of having people wait to be able to speak about funeral arrangements on the next business day. It was like the situation wasn't important to them. I had nothing to do with the funeral arrangements, but if I had been, I would've had her taken elsewhere. After the funeral, the mortician was really nonchalant when speaking to the family & it felt like she was just a number to them. I didn't feel any genuine care coming from him (the older, light-skinned man). He was really emotionless & I was also told that her funeral HAD to be that day because they had a funeral to do on the day my family wanted the service to take place. All in all, I enjoyed the service with the singer and the pastors speaking about her. The main part I have an issue with is the way they handled things & his demeanor. Better them than me because I wouldn't have given them a dime of my money.

The Albert G. Horton Memorial Cemetery is a State Veterans Cemetery on Milners Road in a rural area…read moreof Suffolk. Its 2004 opening provided a military cemetery for the huge military community that chose to retire in Coastal Virginia. The cemetery is one of a number of regional cemeteries run by the Virginia Department of Veterans Services, Eligible Veterans receive one free burial site & USDVA provided outer burial receptions/crypts & headstones. Should a veterans's wife predecease him, the headstone is inscribed with her information facing forward. When the veteran dies his information is inserted on the opposite side and the headstone rotated so his information faces the front, My Uncle had originally planned to be buried at Arlington. After his wife died, the funeral director mentioned Albert Horton. When we left my Uncle asked what I thought. We both had individually felt that it would be a place where we could more easily visit her. We toured the next day. Even the drive down Milners Road is picturesque. The cemetery itself was clean, new and beautifully laid out. The staff was friendly. The decision was made. At that time word of the beautiful Veterans Cemetery had not yet widely spread. She received a convenient plot near the drive through and near a bench. There appeared to be space for burials for many years. That hasn't been the case. The Cemetery filled over the years and has been expanded. When my Uncle died I had my first experience with the Pavilion, which is used to provide a military graveyard service with Honor Guard. It was a moving experience for the man I considered my second father. The Honor Guard was a special final recognition for the retired Naval Commander, buried in his uniform, who had served in WWII, Korean & Vietnam. Albert Horton Veterans Cemetery continues to serve as a valued source for a final resting place for those who have served our country. Wreaths across America places gorgeous holiday wreaths on each grave. The Horton Wreath Society places wreaths on military holidays. Contributions can be made and are encouraged. Whether the burial be a traditional plot with stone, a columbarium or in ground urn, there is no cost for those Veterans who qualify. Thank you to the Virginia Department of Veterans Services. Virginia Veterans Cemeteries are such a valued contribution provided to our Veterans.

It is a beautiful setting....My husband thinks it is too far out.... but, I don't think it…read morematters...to get a lot of land you have to go far out.

About 24 years ago I was approached on Mothers Day (while grieving at my Mother's grave) by one of…read moretheir salesman trying to sell me a cemetary plot. It happened again today. This time I was approached as I entered the cemetary by an employee that wanted me to fill out a raffle ticket! On my exit I was approached by more employees trying to do the same. What a deplorable, greedy, and tasteless way to do business. It is shameful, disgraceful and disrespectful to prey upon people who are only there to visit and mourn the loss of their loved ones.

I lost my grandmother on 7/9/20 & my grandfathers in 2015 & 2017. They are all buried out here. I…read morehaven't had any experience with dealing with their staff. I simply was there for the burials. The cemetery looked very well kept. The staff on the grounds were friendly. I watched them put my granny in the ground when they thought all of my family had left. I've never stayed at a cemetery long enough to witness that. They seemed to take great care in burying her. I don't know know about their pricing or sales practices. Looking at the other reviews, I'm a bit concerned there. If I ever needed their services in the future for a family member, I may consider them.

We drove past Oman several times while visiting my Dad who was on hospice at a facility nearby. I…read morelooked at the reviews, which were very good and decided to use them for my Dad's final arrangements. The staff were pleasant and helpful. They follow strict procedures for cremation process and explained all the rules thoroughly. Our Dad passed away late at night and they came pretty fast to pick him up and handled the task very professionally, while providing dignity and respect. I think the price was fair as well.

Absolutely would not trust any other company. The general manager Tim took such amazing care of my…read morefather and then a few short months later grandmother. the building is very pretty and extremely clean. They treat all family with such respect and they are 100% there for the family and try and help how ever they can. They are just absolutely amazing and very professional! When it comes to the service they are great at making sure its exactly what you want and how you want. they also provide a nice big black bus for families to travel in the day of services.

They did a good job today for my mom creamed they went though everything and me and my family can…read moresee our mom for the time and say good bye to her . It's hard on me because she gave me her kidney when I was 8 years old I know she is inside of me forever.

My step son's service was at the Norfolk location. They did a terrible job with his appearance -…read moredidn't even resemble my son to the point that his mourning wife had to redo his make-up IN THE CASKET so it would at least resemble him. Then after the service, the short man was SO RUDE and started telling people we had to leave. He tried to refuse my daughter access to the bathrooms, asked that same daughter to please use another room to nurse her 3 month old, and told another son WHO IS IN A WHEELCHAIR that he could not stay in the aisle because he was blocking the aisle. WTF??? That whole experience was terrible and I would NEVER recommend them.