We had an early morning flight from SAT and we cannot rely on Uber as we had 5 people, 7 suitcases…read moreand it's near impossible to get an Uber at 2:30am - let alone an XL so we went with this company. Yes it's not cheap and airport parking or Ubers are cheaper but boy it was worth it for the ease and taking stress out of the trip. The driver arrived exactly on time in a nice large Suburban that was clean and cool unlike some ratty Ubers. He helped us with our cases and dropped us curbside. Then he tracked our flight for the return - and was there curbside when we landed at midnight, again ready to help with a lovely AC vehicle after that Texas heat and waters if we needed them. It is worth paying for the ease and peace of mind if you cannot rely on Uber at odd hours

I have used this service in the past, but when I sent my sister a link so she could book a ride…read morefrom the Austin airport when she arrives, they quoted her a rate of $106 for basically a 20 minute/15 mile ride. Checked with Uber airport pre-booking and it was $37!!! (on a special, they said regular rate was $46). Same time, same day. When did this shuttle get so crazy high in price? I used to like it, but my business is lost for sure now.

My husband and I recently moved to Round Rock and had an international trip planned a few months…read morelater. We didn't want to leave our car parked at the Austin airport for 2 weeks, and knew we'd be jet-lagged on our return. I feel fortunate to have found A Cheap Ride and Pat Johnson. As it turned out, our first experience with Pat showed exactly how good he is. Our British Airways flight outbound was delayed, but we received little information on our end as to the reason for the delay or how late the flight might be. Coincidentally, Pat was expecting to pick up a passenger on the inbound non-stop from LHR (which was obviously delayed as well). Through Pat, we found out more than we were able to get online from the carrier! We were also delayed on our return flight, but Pat was there waiting in baggage claim for us. His service is simply over the top. We enjoyed conversing with Pat as he drove. Since he's been in the Austin/Round Rock area for many years, he's accumulated a wealth of knowledge about the area, local people, and local businesses. His retention of information and attention to detail are amazing. And while he's a careful and cautious driver, he made excellent time getting us to and from the airport. Pat is very much in touch with his customers, knows his business well, and cares about the quality of service his company provides. He is an excellent communicator, so you can feel confident that he will keep you informed as to when you'll be picked up. And, most importantly in this type of business, he is reliable, punctual, and does exactly what he says he will. I highly recommend A Cheap Ride for an excellent experience.

So this is a long overdue review for a business that sets the bar for what all other transportation…read moreservices should be. Years ago, I stumbled upon them on complete accident - funny how life works out. I had a very last-minute trip and needed a ride to the airport. I contemplated Uber but didn't trust their driver availability for an early morning flight. Pat promptly returned my call and I booked our first trip with him. We later found out he does field his own calls so he may not answer the phone if he is driving (which I appreciated when I was in the car). As others have mentioned, Pat is a great conversationalist and a wealth of information. Having grown up in the area, he knows it like the back of his hand. On a more recent airport trip, my SO discovered he forgot something, and Pat offered to make a stop at the store so we could buy it before we departed. This gesture alone demonstrates how above and beyond he is willing to go to make sure you have everything you need. Not only that, but he knew exactly where a store was when we were driving on a random section of Toll road. And there I was in the backseat still trying to pull up my Google Maps. It is his consistent attention to detail that we most appreciate. He texts us the day before pickup so we can sleep well knowing he'll be there tomorrow. He keeps an eye on our flight status and will text if there's any delays. He also keeps an eye on TSA wait times so we know what to expect when we get to the airport. And of course, all his cars are spotless, well-maintained and sanitized between each trip. The short of it is that this is a locally-owned business I am glad to continue to support for years to come. Thanks for your punctuality and professionalism at all the ungodly hours of the morning. See you on our next trip in a few months or so!

Very disappointing experience with Pronto Limo (Limousine ATX). They called the night before to…read morecharge more for a replacement limo due to "broken AC," but the new vehicle was still extremely hot. Felt shady and unprofessional, especially for a wedding service. Save yourself the stress--keep on looking for another limo company

My last ride was a disaster. An airport pick up with my 8 year old son where the driver was over an…read morehour late. I was repeatedly lied to by multiple people when I called the service. I was told that the driver was "at the airport", "he's arriving now", "I just spoke with the driver and he is turning into the airport now" and none of these statements were true. Then I wasn't reimbursed for my ride, I was credited $40 for my NEXT ride. By the way r hat $40 discount would make the ride cost the same as a Lyft SUV pick up.

When our minivan broke down outside of Llano on a Sunday afternoon and everywhere else was closed,…read moreEugene was there to save the day! He picked me up in Llano and drove me about 40 minutes to Marble Falls where I had a U-Haul truck waiting, pointing out cool landmarks and places of interest along the way. We arrived at my destination in Marble Falls, only for me to discover that my U-Haul reservation had fallen through. I made some calls to find another option nearby, and Eugene was kind enough to wait around and stay in the area just in case I needed to go somewhere else. Sure enough, I needed another ride, and he was kind enough to provide it at no extra cost. Eugene is a great guy and the only person you should call for a ride when you're in the area - he will save your bacon like he saved mine!

Gene was super wonderful taking my family to the airport. His hybrid Camry was spanking new, and…read morevery comfortable. He offered us bottled water, our choice of music and temperature control, and was lovely to talk to. His fee was by far the best of the services I had called. We had two carseats for the ride which he very generously dropped back off at our house, and had the consideration to wrap them in plastic bags so they wouldn't get damaged. We had more people on a different airport ride, so he arranged another lovely driver with a van for us. I can't recommend him highly enough! Thank you, Gene!

We booked Jessie B. to tour us around Austin visiting Still Austin, Deep Eddy and Treaty Oak…read more Jessie did a great job from timing to getting us to all destinations safely. We highly recommend Austin Private Car Service with Jessie at the wheel. Here is a pic Jessie took of us at Still Austin.

We had a fantastic experience with Austin Private Car Service. We booked multiple trips to various…read morelocations for large groups which all went off without a hitch! The drivers were incredibly friendly, responsive and easy to work with. I highly recommend this service!

Had experience using the services of the company during the wedding event. At first, there was a…read moremisunderstanding with the type of bus - instead of what we expected, the school arrived. Not exactly what I wanted to see at such a moment. As it turned out later, technically, the error was in our order, but it would be nice if this detail was spelled out more clearly. After the appeal, the situation was quickly corrected, and by the next stage of the incident we were waiting for a much more comfortable transport solution. This made a positive impression, especially considering that there was a reaction and a desire to correct the situation. The drivers were professional, the organization on the routes - without significant failures. There are things that can be improved in terms of communication and transparency in the choice of transport, but in general the experience remains rather positive.

The Ultimate Customer Service Story…read more We chartered a bus and coach for our daughter's wedding in Austin on March 30th. As the Father of the Bride I was shocked when the bus that showed up to bring our guests to the church was a school bus. After the ceremony I called Abdul to address my concern. After speaking to him it became clear that in reality the mistake was ours, not his. We had chartered a "transit" bus, which when you look on the website is a school bus. I wish the contract was more specific; as "school bus" certainly would have jumped out. But live and learn. Now to the good part. With my frustration high, Abdul was calm, cool and reasonable. He immediately realized I was not happy and kicked into high gear to see what he could do. While we had to take the school bus back to the hotel, by the time we left for the reception...less than one hour later...a gleaming full scale motor coach was sitting in front of the hotel instead of a school bus. Wow! I can't thank Abdul enough for stepping up. I was thoroughly impressed. When it comes to satisfying customers in a crisis, Austin Charter Services proves that it can still be done the old fashion way...do whatever you can to make your customer happy. I'll be back again some day for the next daughter. Thanks Abdul! Mike McCauley Argyle, TX P.S. The coach we ordered for the wedding party was perfect and the drivers were top notch.

Jason is amazing!!! We used him during Two Step. We stayed in Leander; he was way better than…read moreUber/Lyft. Very dependable and accommodating. We used him both days of the festival. You can't go wrong...give him a call for transportation if you are in the Williamson County area. :)

Communication. Jason was very courteous, but did not follow through. Said he would call us the day…read morebefore our trip to the airport. He did not call. We called the day of our trip, he apologized, but then we found he did not even have our complete address. Sadly, I cannot recommend his company.

SCAM ALERT! Avoid hiring GEORGETOWN TAXI AND LIMO at all costs!! I hired them for a 12 person…read moresprinter van on Friday for a ride to and from Austin with a group of friends. They gave me a deal cause it was last minute but they told me because of that I had to pay them upfront in CASH APP. I should have known better but they said they've been in business 30 years and they needed that cause it was discounted. So it made sense to me. I paid them $300 upfront. All of us were gonna pitch in for it. They CANCELLED on me 10 minutes before they were supposed to pick up. They didnt even provide a different vehicle or any other option. They said they would refund my money immediately. They didnt. And now they are ghosting my calls and texts and nobody is getting back to me. Turns out I looked deeper into they have scammed several people. They are representing Georgetown as their "local limo" service. Mistakes happen and I am understanding but as a business owner you always take care of the customer when problems happen or at least pick up their calls. I feel so burned.

Back on December 13,2024 I called this place because my husband had gotten off the greyhound bus…read morewent into the store to buy something and the bus ended up leaving him. So the greyhound said if I could get him to Austin they can get him a ticket so I call this place they charge me $126. The gentleman that answered was quick to send me text and the cash app. So another bus heading to Dallas pulled up and took my husband with them so called to cancel before they even showed up. Then gentlemen tells me they are just about to pull up so I tell him that if he could charge me for the trip just for going to the store. Let me tell you this gentleman says let me see I'll call you back so wait 30 min nothing so I am calling and calling he ain't answering I even send him a text. It took him about an hour to answer my phone call. When I finally get to talk to him, he tells me that they don't refund the money but that he would talk to his manager who won't be in the office until next week and then they would return my call. No phone at all and we are already in January and I went on the website and nowhere does it say anything about no refund on cancellation. I can't believe this company literally took my money and did not even give me any service I got scammed big time. I should of read the reviews first I can't believe that these people could actually do this but I would never recommend this company to anyone. He sends me the text I told him I'm making sure I have the right bus station he sent me the photo. I even sent him the photo of my husband and his number so he could call him when he was there I removed only those two items off the message