After considering several other facilities in which to place our mother, Shady Trails was the…read moreobvious choice. That was over two years ago and we have never regretted that decision. The environment far surpasses other options. It is a spacious house with personalized rooms, low resident-to-staff ratio, and customized meals. The staff are always friendly, helpful and attentive. The owner Terri and manager Haley have always gone the extra mile to answer questions, assist with paperwork, and coordinate care with visiting health care providers. The residents have also been regularly entertained by musicians. Our mom has especially enjoyed the classical guitarist. It may cost a little more than your average care facility, but it is well worth every penny!

My husband and I had the joy of performing for the residents at Shady Trails, and it was a truly…read moremeaningful experience. We also had the chance to observe the owner, Terri, interacting with the residents, and it was immediately clear how much she genuinely cares for them. She knew their names, their favorite music, their past careers, and what makes them smile. Terri didn't just speak with them--she connected with them as friends. The fact that she takes the time to bring in a variety of performers shows just how dedicated she is to helping the residents continue to enjoy and engage with life!

We have visited a lot of different retirement facilities and this one is excellent very beautiful…read moreand nice it is like being on a cruise ship without the water as they always seems like having food out 24 /7 we have not moved in yet but we go for a bible study on Thursdays and the Breakfast is outstanding and the line person always has a smile on her face and has a great winning attitude .

My mom moved in about 3 years ago after living on her own as a widow for ten years. She is very…read morehappy there and feels much safer than living in her own house, especially at night. They have a load of activities that she goes to and I think that's going to keep her mind sharper much longer than if she was still living alone. She goes to Mahjong, exercise classes, live music and recitals, plus a lively happy hour each Friday. Most of the folks there are so vibrant, coming from all over the US and different countries. They also have "armchair astronomy" classes and various lectures. The staff are caring, pleasant, and helpful. Dawn and Ralph, the managers, do a great job. I'm so glad we found this place. Mom was hesitant to go live there and she recently told me how much better her life is now that she's with other people.

My mom moved to the Enclave in Cedar Park in September 2021 at age 92. From the beginning the great…read morerestaurant dining that was promised by sales failed to materialize. The excuse given was the pandemic. The food was poor quality and residents frequently waited 30-45 to get waited on because there was not adequate wait staff. The tables are so crowded together (because the Enclave couldn't or wouldn't hire enough wait staff to open the other dining room) that it was dangerous for residents using walkers or scooters to navigate between them. Thank goodness my mom did not need any assistance in her apartment. She was mobile and able to take her own medications. There was CONSTANT turnover in all areas including management. We gave 30 day notice, moved Mom to Brookdale (wonderful!)in June and now are fighting for the 1/2 month refund we are due. The incompetence at this facility is truly unbelievable. Don't move your loved one here!

This is a newer facility that shows well and the service staff are very friendly! Enough so that I…read moremoved my dad in here in October of 2022. Six months later, they notified us that rent was going up 14%. This is the Austin market -- rent increases are a fact of life! But when your entire demographic is on a fixed income, raising the rent at all six months in, much less by more than ten percent, suggests a certain disregard for the types of decisions that families make for eldercare. Nobody ever likes rent increases and we've always been accustomed to getting one each year in previous facilities. But as the Enclave collects a tidy 'community fee' of $2,500 when you move in, they have incentive to turn rooms over. I quote the outgoing director: "While I hope (your dad) will be able to stay here, I certainly understand if a change is needed based on finances." In other words: We'd like somebody else's community fee. A shame, because the people on the ground doing the work are good and the facility charges otherwise pretty reasonable rates. It'd just be nice if they stuck to them for more than six months.

Our close family friend was a resident at Shenandoah Villas for quite some time. He was well cared…read morefor by all the staff members and enjoyed his time there. The family owned and operated business is unique in that residents are treated like extended family. Their combined experience is extensive and is shown on a daily basis by their excellent care and compassion. The meals that are served are completely homemade, healthy and nutritious; you won't find processed foods here. Whole foods with protein, vegetables and fruits are on the daily menu. I came to learn that the owner, Zalina, built this facility from the ground up nearly 30 years ago. It's no accident that Shenandoah Villas has been in business for that many years.

None of the clients smile, laugh, interact with others, and all have an institutional appearance…read more The staff does not show compassion, caring, or love for their clients. Meals were fine and staff so inattentative they allowed a client to eat with her fingers when a spoon would have been helpful. Staff expects family to get prescriptions in one day, because of lack of planning by Shenandoah, and have no comprehension that on line prescriptions are significantly cheaper for the family but take more than one day to receive. Staff protests when family members request a list of medications to order, things to get, etc. At times family members are treated as employees of Shenandoah. Staff seldom holds doors open for family members moving clients in a wheelchair and never helps family members get clients into and out of a vehicle. There are no religious services, group activities, daily exercises, hair stylists or someone to do nails and pedicures for their clients. Staff fussed at a woman who had a stroke because she couldn't hold her head upright. There is no evidence the staff has had any formal medical training and neither the staff or visiting Dr spotted a facial cancer. Socialization is not encouraged and clients are directed to go to their rooms after meals. There no DVR in the room of facility for clients to watch old time TV and shows. Chairs were placed in front of one of three exits because of a wandering Alzheimer's client. Fortunately the chairs were finally removed before any emergency occured. Senior management of this fiefdom is by a loud, dictatorial, power hungry, bossy would be warden. Absolutely no way this place deserves a 5*rating.

Serene Setting has given my father so much love and attention and we are so blessed to have found…read morethem for his care. They are attentive and gentle...observant and communicate well with our family. Thank you Serene Setting, we are thankful for you!

After comparing the rest, I brought my mother to the best! My mother is so relaxed and well taken…read morecare of here! The staff is amazing!!! They are extremely attentive, clean, and friendly! Ray and Colleen treat everyone like family! That is what it is here... a big family who can cook amazing food!!! I would highly recommend this facility to my family and friends or anyone who is in need of a great place for their aging parents.

Jessica Garza and staff have been so kind, helpful and accommodating. Our family is in their debt…read morefor the patience and effort shown in helping my parents fit in to their life at The Pointe and their doctor visits and arrangements. Very grateful to the warm hearted staff at The pointe in Cedar Park.

My mother was kicked out of The Pointe near the end of April 2024 due to dementia with delirium…read more(delirium caused by a UTI). Unfortunately, her UTI wasn't detected by in-house medical care and 3 hospital visits in April 2024. She was kicked out with no where else to go. We hurriedly moved her hospital bed, all personally paid for DME, clothing , and all personal belongings such as her clothes, furniture and pictures in 1.5 days as well as cleaned her room. She is now living back at home with my sister and I. To date we have NOT been reimbursed for May 2024 funds. It is my understanding this is an illegal act on the part of the Pointe. If any attorneys are reading this, please feel free to be added to my list to review and retain. I would like to add the person in charge of my mother's medication list did NOT provide an accurate list of meds. This could have been deadly. Last but not least, this facility makes you use Omnicare for medications. which I understand to be in litigation. See https://casetext.com/case/united-states-v-omnicare-inc-5#:~:text=After%20several%20years%20of%20investigation,of%20Omnicare%20in%20August%202015. I was going to be charged $450.00 monthly to use Walgreens located on Discovery and Bell as well as being the required person to dispense my mother's medications 3X daily!!!!! One star only because website doesn't accept Zero stars!!!! Consumer beware of this facility for your loved one's sakes and your financial hardships. Jana Monroe 512-657-6116

My mom has been a resident of The Isle at Cedar Ridge for 10 days now, and I am so pleased with the…read morecare she is receiving and how smoothly her transition to an assisted living environment has gone. I toured several assisted living communities in the northern suburbs of Austin while Mom was living in an independent living community and had chosen The Isle as the best fit for her when she needed more assistance, but it has turned out to be even better than I anticipated! Mom made the transition to assisted living after being hospitalized for influenza; she was very weak and not really "herself" (and I was super stressed!) when we moved her in. The kindness we both received from EVERYONE at The Isle has been incredible! Just to name a few... The Directory of Health Services, Arica, helped me set Mom up with a PCP who is excellent and who visits The Isle weekly. Arica and her staff not only immediately coordinated administration of all my mom's medications/treatments (including supplemental oxygen and nebulized medications), Arica also knows all the specifics of my mom's medical situation off the top of her head when I call her (she must have an amazing memory!). It really makes me feel confident that, during a medically complex time, my mom is getting great care. The entire therapy staff (physical, occupational, speech; Select Rehabilitation) at The Isle is phenomenal! My mom has been receiving daily therapy as her time in the hospital weakened her, so she needs a wheelchair now. I have every confidence that she won't need it for long with Mei, Dwayne, Amy and Ashley working with her! These guys already know (and treat) Mom as a person that they value, and they are working hard to help her get better! The caregivers at The Isle (shout out to Darla, Diane, Ali and Casey) have also been so kind to my mom! She was really scared when she moved in - in addition to being moved from the ER to hospital to in-patient rehab before landing at The Isle - she's dealing with 24/7 oxygen use and the wheelchair. She also was living independently before, so needing to rely on people she just met for pretty much everything was very new. I am so grateful to these women for their care! There are so many more people at The Isle that deserve mention - Megan for being so supportive to me (because it is a pretty stressful time when you are responsible for the care of your ill, elderly parent); Ruth for arranging a packed schedule of daily activities that my mom absolutely LOVES; Jacque (who is a nurse in addition to being the Ex Director) for being so open in her communication and inspiring confidence in her team; Andrew, who is so helpful and friendly and who knows where everything is; and Rose, who, just today, drove my mom (in her wheelchair) in a bus to a doctor's appointment and made me so grateful I didn't have to work out transferring her from the wheelchair to my car and back. When you tour assisted living facilities, to be honest, it really isn't your favorite day. But, I really felt like "the vibe" was good at The Isle and I decided, almost a year ago now, to trust them with caring for my mom when the time came that she needed it. Well, the time came this December on the heels of the flu, and I could not be more glad that I made the choice I did!

We recently had to move our loved one (Mother-in-Law) because of serious lack of care and neglect…read more This facility values profit over patient care. Do not place your loved one here!!

Maple Ridge was the best possible answer for our mother. She lived there for 2 1/2 years, and…read morethose are years we may not have had if we had left her in her home. Her apartment was pretty, spacious with lots of storage, and a very safe bathroom. The dining room was so nice and the food always delicious (she added weight back that was desperately needed). The entire staff was always gracious and helpful. The common facilities always kept clean and nice. The last months she was there, it was an incredible blessing to have access to the onsite caregiver groups.

From the owner: Maple Ridge features an active senior living lifestyle, with a full complement of amenities and…read moreservices so you can enjoy your retirement and spend more time with new friends and family. Our independent lifestyle includes a live-in management team that is available 24/7. Each private apartment also includes emergency pull cords that link you to our management team 24 hours a day. Your monthly rent includes three chef-prepared meals daily, transportation, exciting events and activities, and weekly housekeeping, so you can enjoy your retirement. We invite you to come visit with us and learn more about our gracious lifestyle.

I highly recommend MillHouse. Terri, her team, and her loving concept are an amazing option for…read moresenior care.

From the owner: We are a licensed assisted living home in a residential neighborhood. Smaller is better for…read moreengaging relationships, customized care, and great resident-to-caregiver ratios. All of the meals are made in our kitchen, and the residents get to decide what makes it on to the menu the next week (as long as it meets our nutritional guidelines). We assist with medication management and provide assistance with all activities of daily living. Our residents age in place with us. No more moving! Come see why our setting is as close to living at home as one can be with 24/7 awake care.

Do not send your loved ones here. I will write a detailed review at a later time, but I have a…read moremoral obligation to state the following to warn other families and save them from this living nightmare. My mother in law has been there for only 6 months. Shortly after admitting her, we noticed that my mother in law was not bathed with very greasy hair, full and leaking diapers, feces on the toilet, etc. They said they were showering her but the amount of shampoo in the bottle we provided has hardly moved. Her room was a mess with feces never cleaned up (the smell was atrocious). She never had sheets on her bed, etc. We reported these issues to the director, Nathan, on 5/21/19 and as you can see from pictures taken 5/25/19, these issues were not resolved. This facility is unsafe. Just yesteday, I saw an unattended spill with a patient walking right by it. This facility is not properly staffed (1 staff for approx 20 patients after business hours). The director, Nathan, is a single point of failure for the facility and is in the wrong line of work. He should not be around the elderly and should not be the face of this facility. He has made alzheimers seem like a cake walk in comparison to how Harmony Point has treated both my mother in law and our family. My husband and I have medical power of attorney for my mother in law. Harmony Point has had their physician see my mother in law on at least 8 occasions without our knowledge and has also prescribed her 3 additional medications without our knowledge or approval. When one of these medications we did not know about was running out, Nathan called Family Protective Services on my husband and I for neglect - while we were on vacation. Yes, you read that correctly - the facility we pay $4k a month to care for my husband's mom has called FPS on us due to an RX running out that they never even had permission to give her in the first place. Nathan has outright lied to us in every conversation we have had with him and also blames the symptoms of Alzheimers on the patient and their family. They told us all the right things when we admitted her to the facility. Ever since, it has been a complete nightmare. We are moving her out of there asap and reporting to the state. This place needs to be shut down. I will write a much longer, detailed review at a later time. Update 9/23/19: hi Kate, nice to hear from you. Corporate was supposed to call us on 9/13 to follow up with next steps for my mother in law - still nothing. Just today, Jason called Nathan who told him our call with corporate would be tomorrow 9/24...which is laughable at this point. On 9/20, Nathan gave a paper full of lies about our family with a straight face. The letter also stated that you have been charging us $25/hr around the clock for a 1:1 care that we never were communicated about. I am reporting this facility for multiple issues including fraudulant charges. The only communication we have had is from us calling harmony point. Harmony point is a nightmare. Read your other reviews on here for reference and maybe do something about your main problem: Nathan. I have recordings and detailed documentation from all communications, so keep that in mind in your next response.

On 4/1 was promptly contacted by Civitas. Shared my concerns about the care of the residents and…read moremanagement of Harmony Point and was told I would receive a reply. For obvious reasons, my review went up after making other arrangements for my mother. Since we are no longer financially connected, Civitas must believe their need to reply is unnecessary.