Dr. Rhodes and Nurse Edwin took excellent care of our dog. The staff is incredibly friendly and…read morehelpful. They managed to treat us efficiently while balancing several other patients at the same time. I really appreciate their compassion and hard work.

The staff were incredibly kind, helpful, and communicated clearly. They were very patient and…read moreunderstanding of our pup, who is not a fan of the vet. We were not there for a serious emergency - our pup was having an eye issue that we wanted examined promptly and our normal vet was closed. Unsure if it was just luck with the timing of our visit, but we were seen immediately when we walked in and had a diagnosis and treatment plan in under an hour. The tech and veterinarian answered all questions I had. I will definitely be back should we ever need emergency care for our pup.

Dr. Bays was fantastic and so wonderful. The ladies at the front desk and vet techs were amazing tooread more

I called them in tears early in the morning after finding my sweet doggo had passed. I didn't know…read morewhat to do and they kindly and calmly helped me through this painful and scary process. The person behind the desk clearly explained our options and the tech who helped bring her in was compassionate and understanding. I appreciate them for offering help and compassion when we needed it most.

This place is so good. They've taken care of our dog kid twice now. The care…read moreIs excellent and they're honorable and trustworthy. Each charge is line by line and if they don't use it/need it, you get a refund. Our go to for emergencies.

We had a bit of an emergency scare with a my 11 year old dachshund on a Sunday evening, so we made…read morethe 35 minute drive to AEC as it's the closest 24 hour vet to us. You have to buzz to get security to let you in, which is kind of off putting right from the start. And the first question they ask is if your pet could have ingested weed, which is I'm sure way too common. The nurse and vet were very kind and fairly quick, but before they even come in, they bring a credit card machine in for payment. I guess I understand that's the awful world we live in now, but it sure doesn't sit well when your pet is sitting on the table in pain but nothing an be done until payment is made. But once we started the process, they bounced in and out with diagnosis, suggestions for treatment, and itemized statements showing the extreme rising costs of the visit. The vet was very thorough and detailed in explanation, but we ultimately decided to take our dog home and to our local vet Monday morning, who basically disagreed with the diagnosis we received and went with a separate treatment plan. So around $1000 later, we at least had piece of mind that it wasn't life threatening. But ouch. I would definitely try a different emergency clinic next time.

Doc genuinely cares about our animals. He is very accessible to ask questions on the phone between…read moreappointments. We've been to multiple clinics around Tulsa, but we've stayed with him.

I apologize for taking so long to leave this review. I'm sorry for any pet that has unnecessarily…read moredied in the interim. We moved to Tulsa in December '23, with a 6 year old, Czech import German Shepherd that we'd had for a few months. She had been used for breeding, required a C-section, and was no longer useful to the breeder. As a rescue, the breeder was familiar with us (we own her daughter), so he contacted us and surrendered her to us. We had her thoroughly vetted when she arrived in Oklahoma. After a few weeks in our home we contacted our trainer and got her into training as soon as possible. She was sweet and a good member of our pack, but largely unsocialized. When we brought her home it was time to address the last step in preparing her for her new life in our home, having her spayed. We made an appointment with Dr Thomas. After anesthetizing her the doctor tried to call us to tell us that she had a spay scar. When we called him back we discussed the c-section scar and decided to wait a week or so and start over. When we picked her up we found that while he had her anesthetized, he decided to perform surgery on her eyelid for some small defect I had not even noticed and we had not approved. I wish I had seen the red flag. Two weeks later we dropped her off to be spayed. We called to see if she was ready to be picked up and were told to wait until five. I walked over to pick her up a little before five and immediately noticed that she looked unstable. Her gums were pale and I asked if I should run her to Oklahoma Veterinary Specialists. Dr Thomas said no, took her back into his office and started IV fluids. After wasting what turned out to be the last 30 minutes I had to save her, he sent us home with a vet tech carrying the IV bag. I helped the still unstable dog. When we got to the door the vet tech gave me the IV bag and we've never heard from them again. After observing her for a couple of minutes I put her in the car and raced to OVS, calling to let them know the situation and that we were headed their way. Dr Hodges, who has helped us many times in emergencies, stayed and waited for us, rushing us in when we arrived. He worked on her for another 30 minutes. She coded twice and was unable to be revived a second time. She died of blood loss from internal bleeding. Dr.Thomas or his office never called to see how she was. We filed a complaint with the State Board. Imagine the State Board of Veterinary Medicine being unresponsive in the State of Oklahoma. Would you expect anything else? If you love your pet, stay away from Dr Chet Thomas and City Veterinary Hospital at 36th and Peoria. I wish we had. We obviously live close by and every time I see that building I feel sad and angry all over again.

They were prompt in their care. They took great care of my Filbert. He's alive and thriving thanks…read moreto Neel's excellent care.

Howdy Do ? ! We took Titus to Neel as our regular Vet was not qualified to make a determination of…read morecancer problems it appeared he was having . Everyone up front was Very helpful . Upon Dr Robberson checking Titus out we were given a host of ideas , thoughts , remedies , & treatments & some that did not include them . It is a Very clean , efficient facility & we plan on doing further business with them . Thanx for the help !

On February 15, 2026, I was informed that I would be receiving both a paw print and a nose print of…read moremy dog as part of the arrangements made following the cremation services I paid for. My dog was not simply a pet -- he was a beloved member of my family for over 10 years and an important part of my daughter's childhood. However, when I arrived on February 24, 2026, to pick up his ashes, I was informed that the paw and nose prints had been lost. I was further told by the front desk employee that the prints were merely a "courtesy" and not included in the cremation cost. While I understand policies may vary, the issue is not whether the prints were included in the price. The issue is that I was explicitly told they would be provided. I was given the expectation that something meaningful and irreplaceable would be preserved -- and that commitment was not honored. If this was truly a courtesy, it should not have been presented to me as a promised memorial item. Informing a grieving family that something special will be done, only to later admit it was lost, adds unnecessary pain to an already heartbreaking situation. There is no opportunity now to recreate those prints. That moment has passed forever. During one of the most vulnerable experiences a family can endure, compassion and care matter deeply. The response I received lacked empathy and professionalism, which only compounded the grief my family is experiencing. I am deeply disappointed in how this was handled.

When I came in a few weeks ago, That Cari lady is the most unprofessional and grouchy employee I've…read moreencountered at a pet hospital, definitely will not be coming back, I went somewhere else because of it.

She tried to avoid taking responsibility for almost everything. She started reading the lab results…read moreand then claimed that neither she nor the other doctor had suggested euthanasia. I called her out on that, and she responded, "Well, we have to have that conversation sometimes." I pointed out that just moments earlier she had said they never suggested it. She also claimed she wasn't the one who performed or reviewed the labs and ultrasound, so I pointed out that the paperwork has her name listed as the attending veterinarian. I took my dog to another hospital and had the labs redone and pancreatitis showed up on it 45 mins after leaving. Also this whole ordeal with them cost over $3,000. The entire conversation was like that. Every time I confronted her with documentation or something she had previously said, she had to backtrack or change her explanation. It was obvious she was scrambling to justify her actions. I also brought up EPO. I explained that it's been available since the 1980s, and she agreed. I reminded her that we specifically asked whether there was anything that could increase her red blood cell count, and she told us there wasn't a medication available. At that point, she changed her explanation and said they weren't treating her for that condition and that the clinic didn't carry it. I told her that wasn't the point and we specifically asked if a medication existed that could help, and she said no. EPO is readily available and costs around $34 at Walgreens. I also questioned how they insisted she did not have pancreatitis, yet by the time I drove her to Bartlesville, about 45 minutes later, she was diagnosed with it. Pancreatitis doesn't develop in 45 minutes, which raises serious concerns about whether it was missed during their evaluation.

Thank you to the team at OVS for taking on our Charlie last night/early this morning. Charles…read moreXavier our elder cat, decided for new year's, we needed a late night trip to the emergency vet. Thankfully, OVS was open and able to look at him, to help us figure out what was going on with him. Thank you to Dr. Golden and her team. According to the vet tech we had, she said he was one of the most cooperative kitties they have seen and was nuzzling up to everyone he could. Well by the time we left shortly after 2 am(having arrived at after 10pm), we had answers about what was going on and medicine to administer. We got home about 330 am, and hit the hay.We discovered during our visit, that they did not accept the AllPet card.OVS you might look to that for your clients, it is a real blessing for a pet only credit card .Once again, thank you to Dr. Golden and the OVS crew for being so attentive and informative with us about what Charlie has to look forward to.

I can't recommend them enough! We were traveling across country in our RV when our sweet girl…read morepassed away. We were beyond emotionally wrecked and so far from home. They sent someone to pick her up within an hour of my call and brought her back to us at the RV Park the next day so we could bring her home. It's a difficult time to be sure but Pet Memories made it easier. I can't say enough about their compassion and kindness!

My vet used them when my best friend passed away and they have me a beautiful memory that gave me…read moresome closure.