The staff were so kind and compassionate in caring for our dog and helping us make end of life…read moredecisions. They were very affectionate and hands on with our senior lab and communicated very clearly with us. When we made the decision to let her go, they were so helpful and did everything they could to make the process as comfortable and peaceful as possible. We are very grateful for all the staff who assisted and supported us. Update: today in the mail I received a package with paw prints, nose prints and samples of our dogs fur. It was so special to receive. And even more special was the personal, kind notes that were written in a card from the staff. It showed me again how much the staff care for their patients and families. Forever grateful!

This place is amazing! You never want to return to an ER Vet, but the staff made our experience…read moresmooth and comfortable. Tiger our cat had some stomach issues and we wanted to make sure it wasn't anything serious. They were able to X-ray and ultrasound and find the issue right away. We came back for a checkup the next morning at no cost and got him all cleared up!!

I called them in tears early in the morning after finding my sweet doggo had passed. I didn't know…read morewhat to do and they kindly and calmly helped me through this painful and scary process. The person behind the desk clearly explained our options and the tech who helped bring her in was compassionate and understanding. I appreciate them for offering help and compassion when we needed it most.

This place scams you out of every penny they can. 160 for the visit and then 200 dollars for a…read moremandatory iv. They did nothing for my dog with seizures but stick an iv in her and monitor her for 45 mins so they can charge 70 for a monitoring fee. No medicine administered for that 200 dollar iv, but hey for 40 more they will administer the medicine. What a scam of a place. DO NOT take your beloved pets here!

This place is so good. They've taken care of our dog kid twice now. The care…read moreIs excellent and they're honorable and trustworthy. Each charge is line by line and if they don't use it/need it, you get a refund. Our go to for emergencies.

We had a bit of an emergency scare with a my 11 year old dachshund on a Sunday evening, so we made…read morethe 35 minute drive to AEC as it's the closest 24 hour vet to us. You have to buzz to get security to let you in, which is kind of off putting right from the start. And the first question they ask is if your pet could have ingested weed, which is I'm sure way too common. The nurse and vet were very kind and fairly quick, but before they even come in, they bring a credit card machine in for payment. I guess I understand that's the awful world we live in now, but it sure doesn't sit well when your pet is sitting on the table in pain but nothing an be done until payment is made. But once we started the process, they bounced in and out with diagnosis, suggestions for treatment, and itemized statements showing the extreme rising costs of the visit. The vet was very thorough and detailed in explanation, but we ultimately decided to take our dog home and to our local vet Monday morning, who basically disagreed with the diagnosis we received and went with a separate treatment plan. So around $1000 later, we at least had piece of mind that it wasn't life threatening. But ouch. I would definitely try a different emergency clinic next time.

Doc genuinely cares about our animals. He is very accessible to ask questions on the phone between…read moreappointments. We've been to multiple clinics around Tulsa, but we've stayed with him.

I apologize for taking so long to leave this review. I'm sorry for any pet that has unnecessarily…read moredied in the interim. We moved to Tulsa in December '23, with a 6 year old, Czech import German Shepherd that we'd had for a few months. She had been used for breeding, required a C-section, and was no longer useful to the breeder. As a rescue, the breeder was familiar with us (we own her daughter), so he contacted us and surrendered her to us. We had her thoroughly vetted when she arrived in Oklahoma. After a few weeks in our home we contacted our trainer and got her into training as soon as possible. She was sweet and a good member of our pack, but largely unsocialized. When we brought her home it was time to address the last step in preparing her for her new life in our home, having her spayed. We made an appointment with Dr Thomas. After anesthetizing her the doctor tried to call us to tell us that she had a spay scar. When we called him back we discussed the c-section scar and decided to wait a week or so and start over. When we picked her up we found that while he had her anesthetized, he decided to perform surgery on her eyelid for some small defect I had not even noticed and we had not approved. I wish I had seen the red flag. Two weeks later we dropped her off to be spayed. We called to see if she was ready to be picked up and were told to wait until five. I walked over to pick her up a little before five and immediately noticed that she looked unstable. Her gums were pale and I asked if I should run her to Oklahoma Veterinary Specialists. Dr Thomas said no, took her back into his office and started IV fluids. After wasting what turned out to be the last 30 minutes I had to save her, he sent us home with a vet tech carrying the IV bag. I helped the still unstable dog. When we got to the door the vet tech gave me the IV bag and we've never heard from them again. After observing her for a couple of minutes I put her in the car and raced to OVS, calling to let them know the situation and that we were headed their way. Dr Hodges, who has helped us many times in emergencies, stayed and waited for us, rushing us in when we arrived. He worked on her for another 30 minutes. She coded twice and was unable to be revived a second time. She died of blood loss from internal bleeding. Dr.Thomas or his office never called to see how she was. We filed a complaint with the State Board. Imagine the State Board of Veterinary Medicine being unresponsive in the State of Oklahoma. Would you expect anything else? If you love your pet, stay away from Dr Chet Thomas and City Veterinary Hospital at 36th and Peoria. I wish we had. We obviously live close by and every time I see that building I feel sad and angry all over again.

The day before yesterday...my baby Cuppachino had to have her eye removed. Unfortunately after we…read moregot in the car go home...she died. It doesn't change my review. She was a senior bunny and gi stasis kicked in from what the tech told me though it wasn't definitive. She did pass away. The staff was kind and compassionate. My daughter and I went yesterday to get her body to bury her. The staff was still compassionate and kind. It was a horrible ending to what I hope would be her coming home with me. I am so sad but I would take any of my animals back there. I had a great experience with staff...Just unfortunately my bunny didnt make it. She was stable at least 4 hours after her surgery. Sometimes rabbits are so fragile. We wrapped her in a blanket that said I love you. Wrote letters and put flowers on her. They gave us a little coffin box with her name in pretty letters. She is now resting with my other bunny who died in 2022. I am sad of course but...the Neel team from entrance to exit..was wonderful.

I have lost all respect for Neel Vet Hospital. I believe it's all about the money. My dog decided…read moreto dig in a mole track and got into some mole poison in the hole. I contacted the manufacturer of the product and they have a veterinarian consultant who informed me to get the dog to a vet asap. This is a vet who is familiar with the product and effects. I go to Neels and they want us to call a disease center which costs $89 just to start a new case for the Neel vet to consult with. Why? The Neel vet didn't want to talk to the vet associated with the product manufacturer who knows the product. That's the first red flag. Next they want to keep the dog overnight and charge upwards of $1500. So the tech who was explaining the vets treatment plan finally says after I balk on the expensive treatment, " You could give her some Milk of Magnesium." It's all about the money. More background on this. When I talked to the vet associated with the manufacturer they said the dog would have some symptoms between 15 minutes and 4hours of ingesting. I told him she vomited 3 times. He said to have her checked out immediately. He set up a case and said to have the vet call him. So the trip to Neel. I gave them the phone number and case number, but they didn't want to call them. Neel said they have to call the hotline that wanted to charge me.

I can't thank this incredible team enough for saving Sampson's life. When he needed an emergency…read moresplenectomy back in April , I was terrified--but from start to finish, every single person treated Sampson with exceptional care, love, and professionalism. Jasmine helped guide us through the consult on Monday, making sure all our questions were answered. Erin was there early the morning of surgery and made check-in feel calm and reassuring. Dr. Walker performed the surgery flawlessly, and thanks to Dr. Granone, who oversaw his anesthesia, and Ashley, who managed it during surgery, I knew he was in the safest hands possible. Post-op, his recovery was nurtured by the most compassionate nursing care I could ask for--Andrea, Calista, and Jenna went above and beyond every single day. They treated Sampson like family, not just a patient. I got the best updates and pictures from them which helped me feel at ease Without this team, I would have lost a piece of me. Because of their dedication, skill, and heart, Sampson is still with me. I will forever be grateful. This team didn't just save his life--they gave me mine back

On February 15, 2026, I was informed that I would be receiving both a paw print and a nose print of…read moremy dog as part of the arrangements made following the cremation services I paid for. My dog was not simply a pet -- he was a beloved member of my family for over 10 years and an important part of my daughter's childhood. However, when I arrived on February 24, 2026, to pick up his ashes, I was informed that the paw and nose prints had been lost. I was further told by the front desk employee that the prints were merely a "courtesy" and not included in the cremation cost. While I understand policies may vary, the issue is not whether the prints were included in the price. The issue is that I was explicitly told they would be provided. I was given the expectation that something meaningful and irreplaceable would be preserved -- and that commitment was not honored. If this was truly a courtesy, it should not have been presented to me as a promised memorial item. Informing a grieving family that something special will be done, only to later admit it was lost, adds unnecessary pain to an already heartbreaking situation. There is no opportunity now to recreate those prints. That moment has passed forever. During one of the most vulnerable experiences a family can endure, compassion and care matter deeply. The response I received lacked empathy and professionalism, which only compounded the grief my family is experiencing. I am deeply disappointed in how this was handled.

Thank you to the team at OVS for taking on our Charlie last night/early this morning. Charles…read moreXavier our elder cat, decided for new year's, we needed a late night trip to the emergency vet. Thankfully, OVS was open and able to look at him, to help us figure out what was going on with him. Thank you to Dr. Golden and her team. According to the vet tech we had, she said he was one of the most cooperative kitties they have seen and was nuzzling up to everyone he could. Well by the time we left shortly after 2 am(having arrived at after 10pm), we had answers about what was going on and medicine to administer. We got home about 330 am, and hit the hay.We discovered during our visit, that they did not accept the AllPet card.OVS you might look to that for your clients, it is a real blessing for a pet only credit card .Once again, thank you to Dr. Golden and the OVS crew for being so attentive and informative with us about what Charlie has to look forward to.

We went there in the wee hours yesterday because we suspected our GSD had bloat. They were…read morefriendly, professional and thorough. We were not expected to pay anything up front. We did have to give them permission to x-ray, which I appreciated. They were super sweet to our dog, the service was very fast, and they explained everything to us in detail. Luckily our girl did not need surgery and our total cost was very reasonable. I would absolutely go there for services in the future if my regular vet was not available.

I can't recommend them enough! We were traveling across country in our RV when our sweet girl…read morepassed away. We were beyond emotionally wrecked and so far from home. They sent someone to pick her up within an hour of my call and brought her back to us at the RV Park the next day so we could bring her home. It's a difficult time to be sure but Pet Memories made it easier. I can't say enough about their compassion and kindness!

My vet used them when my best friend passed away and they have me a beautiful memory that gave me…read moresome closure.