This is hard to leave a review without being totally open to criticism because of my story but overall, I was really scared and I was going back and forth between this clinic and planned parenthood, ultimately I decided here based on the financial person I spoke to on the phone being so dang helpful and kind. The whole experience wonderful and everyone was so gentle and kind and supportive of your choice, I didn't feel any judgement or uncomfortable feeling, I felt i could ask anything. They took really good care of me through out everything and helped me through my emotions. Hugs, talks, everything I needed while I cried. I just wish my partner was allowed in but I understand their precautions. Thank you to everyone there that really made me feel at ease during this whole process. read more

Had my surgery today... for in clinic abortion, I'll say this is the 2nd.. and the first time everything was explained so nicely and well... This 2nd time was so scary for me I don't even know what happened, I wasn't aware when they put me to sleep and I wasn't aware of being placed in a Chair after being in the surgical room. Never received after surgery go over. They just gave me discharge papers and read the after surgery care... I'm just getting home and will be calling to ask what medication I was given threw out the process. I'm experiencing vaginal BURNING so I think they cut my vagina area due to tools and stretching... but I was not told about what happened or if that's what happened to me. Over all unhappy and scared. read more

thank you for being there and for being professional, compassionate, fast and overall amazing. We are lucky to have you.

Leaving this review a year after my abortion, but I wrote this out within days. I would most definitely not recommend this place. I got an unwanted abortion, my fetus was not viable. So this was horrible for me to begin with. It would have been a lot easier to get through if my experience had been more positive with the clinic. Bad things: -Finance was difficult to deal with. One rep told me one thing that they could "check my coverage but not run my insurance" Of course I chose that option. When insurance was going to be very expensive compared to what I'd pay out of pocket with my income, I called back and asked to pay out of pocket. The supervisor said "*literally* we can't do that I don't know who would have said that to you. When we check insurance we have to run it." The use of the word literally was so frustrating. This was the day before my abortion. I sobbed all night long because of how dismissive she was and how an abortion I didn't want was going to cost almost as much as one of my paychecks due to a misunderstanding between a financial rep and I. -Receptionists multiple times did not ask for my password when I called that I was told was for my safety and security... that rubbed me the wrong way. -I got paperwork and questions done about a half hour after I arrived. Found out my husband couldn't come in the room with me, which is horrible (he can come to all my doctor appts by now with covid at my regular ob so I was devastated and shocked). I waited for a half hour to get an ultrasound. Another hour to get started with the medication. The dilation meds took three hours and they didn't check on me ONCE. They said they'd bring me a heating pad, but they didn't. After the three hours, they called me back. I waited for a half an hour laying in an empty room when I was told it would be 10 minutes...by myself. My husband wasn't there. I didn't have my cellphone. Nobody was there. The compassionate care that people who are getting especially unwanted abortions just wasn't there. At the end the nurse told me not to cry and that it's over. Let a girl cry please. It's not over for me. Be kind and supportive don't dismiss my feelings. -Before the procedure they said they'd go through my name, DOB, and why I was visiting before I was sedated while the whole care team was there with me. I don't remember this happening...so that's a problem. -Was told I'd get a follow up call to see how I was doing. Never did. Also was told I'd have a follow up appointment. Guess they didn't want me back. My ob/gyn did one for me. I work in health care myself. I was disappointed in the care I received here. Between the billing issues and the non compassionate care I wouldn't let my office send my own patients here if I could help it. Good things: -scheduling was easy and quick -the intake gal explained everything to me and answered all of my questions -ARNP that did the ultrasound was SO kind. I wish everyone was that kind -Doctors and most care staff were compassionate - some even wiped my tears. Most said "we're so sorry to meet you under these circumstances" or "we understand this was a wanted pregnancy and we're so sorry" -They did what I came for - a safe medical abortion. My after care was really easy and exactly what they explained it would be like. -They offered free footprints, free ultrasound photos, and cremation services for a fee read more

Dedicated staff. I so admire the work they do.

Never going to this place again. My appointment was at 12:00 It's now 2:30 and I still haven't been seen and when I ask how much longer they say they don't know. I'd recommend planned Parenthood they are very professional and wait time isn't hours long and there staff make you feel welcomed unlike the feeling in this building which I felt was uncomfortable and irritated. Hey so It's 3:13 I went back for about 5 minutes then they sent me back to the waiting room with no knowledge of what's going on now im back in the waiting room. read more

Just overall kindness and customer service was great. Complete anonymity and no judgement. Cassandra was wonderful over the phone. I will be going here for all my needs. Its worth the 40 minute drive read more

Truly women-centered and feminist approach to healthcare, I could not be happier with the care and help I received through this clinic. Grateful. Thank you. read more

I had my first visit here when I was 17, I had a positive experience here. Then came for my appointment today (I am 22 now), they were very quick at getting me checked in and ready to go. I was able to ask the receptionist where I stood in line without feeling bothersome. Wherever you go will have a wait, they do their best to make you feel comfortable. 10/10. Thank you for your hospitality!! read more

The staff is highly professional, most are extremely friendly and the facilities are clean. They cautioned that they would be busy that day with a lot of major procedures. I still was out of there under the estimated window they gave me for my appointment. read more

Absolutely amazing compassionate staff.

All women out there be careful when you go for procedure in renton Clinic please go with somebody otherwise they will practicing on you I'm in pain almost 2week's. read more

My first visit to this clinic. I love it that they are LGBTQ friendly! They made me feel welcome and accepted. They answered all my questions as best they could. read more

Scheduled my appt 3 days before getting seen. Coming in on the official day, they have overbooked and cluttered everyone's appt's together without notifying anyone about it. My appt was scheduled for 9:20 am and it is now well passed over 3:30 pm. That is correct, I have been here for well over 5 hours. I've basically been here all day and will probably get stuck until their closing time but I am crossing my fingers that will not happen. Within over these past 5 hours the only things I have gotten done was my lab tests, ultrasound and the consent forms. Moral of the story is this clinic is very unprofessional with their time scheduling and will fail to notify you about the VERY long wait or that you could possibly be here all day EVEN with a scheduled appt. I am currently still here waiting to finish up and I won't even know how long that will take. Just be cautious and make sure to ask ahead of time when you are scheduling an appt. read more

Can't say enough amazing things about this clinic. They helped during a very rough time and I am extremely grateful!

Disgusting and rude. I called to schedule an appt for a termination, which is a very sensitive and emotional procedure, obviously. Only the women on the phone have no understanding of this. The female yelled at me for asking questions! Wtf! If that is how she behaves on the phone, I would not expect great treatment in person. Do not go there! read more

The staff was so kind. They made sure i was as comfortable as possible. I would recommend them for all your health related lady things.

I've gone to Cedar River for my basic annual exam and to have an IUD put in. IT WAS GREAT. The Nurse Practitioner (NP) was always very responsive and willing to listen to my questions and concerns. I was super worried about getting an IUD but the NP was very reassuring and gave helpful descriptions of the next step along in the process. At my first wellness exam I was a bit daunted by how many women were in the waiting room but my appointment stayed to schedule. Everyone who works there has always been nice about scheduling and any questions. As someone who lives in north Seattle, I've always thought it worth making that drive. read more

I was extremely impressed with the staff. I've never felt comfortable to go to the doctor and they have changed this for me. I feel comfortable with the welcoming staff that go out of their way to make you comfortable. They talk you through everything that they are doing so you feel comfortable. read more

I can not even believe this place. I went here waited forever got pushed around ever chance they could. I felt like cattle being pushed around. They make it seem like they are there for you but oh no they just care about their checks. I wanted me mother with me. I was told not a chance. Finally after having to get pushed back to the waiting room I decided I would go to another place. I wish I could give a no star review. I will never recommend this place to anyone. I ended up going to planned parenthood and could not have been happier. They were the greatest women I have ever met. read more

Mixed experience. I went there for a emotionally draining pregnancy termination due to Dawn syndrome diagnostic. For somebody who doesn't want to be there and goes through such an emotional experience, i would strongly recommend to go there first and visit or just be prepared for what i'm describing here. First day my husband and I went to Renton. Within 3 minutes of our arrival there we were REALLY CLOSE leaving and looking for another clinic: the building looks kind of grim, the hallway on the 1st floor had an odd smell and look to it, then the 2nd floor where the reception is - kind of sad worn look to it, and the chairs were dusty and old (we were there at 8 am). And we were asked for scans of our ID as a protective lawfully-required measure, which rubbed us the wrong way - we had read the law, it's not required!!! (but that's another story). So we had a rather tough exchange of lines with the receptionist who were a bit too cold/rude for my sensitivity (again, it could have been us, as well, but i was pregnant with a baby i wanted but i couldn;t have, and was about to have an abortion! - so you can imagine the emotional state). So we were off for a terrible day. In the end, I just couldn't stand to wait for another day, I just wanted to get it over with, so we stayed. Once we passed through the next door, things were totally different - people were very nice, the space had a totally different look - much better. We were even offered a "private" room where to wait - I think this was a special treatment because they knew how much I was suffering (and crying almost all the time), so it may be that not everybody gets that privilege. Although I spent 6 hours there and had to come back the second day (wasn't dilated enough), and although it was a bit cold (tip: take a blanket with you, for while you're waiting for your medicine to kick in), I can't really complaint about the services and attitude of the medical staff. In the end even the receptionist started smiling and being nice, too. One of the nurses there called me after-hours to check on me (before and after the procedure) and offered her cell number, in case I have any questions. Second day - we had to go to Tacoma (spent 3 hours there). Just for you to know and prepare emotionally for this: The clinic - even more depressing - looking: like a bunker or prison: there are secured doors, opening automatically with that prison sound of metal. But, again, once you're in, the staff are very friendly and the offices are much better looking than you would expect by the exterior look of the building. Oh, and be prepared to meet people outside protesting against abortion. I've described the atmosphere and the clinic more, because if you're emotionally a mess and you're there because you have to do something you don't really want, it will affect you. I hope this useful. read more

great place... they treat you as a person and don't judge. i felt safe and well informed.

After doing research of this place after my bad experience, I have found out that they have an ON GOING LAWSUIT where it said that the doctor that preformed abortion surgery NEAELY KILLED HER. I will run for my life if would ever need a surgery! No surprise because equipment there is outdated and old, the place is old itself and it smells. Schedulinga nd supomer service is almost non existent. They actually were PRESSURING ME to get an actually surgery instead of a pill even though I was ONLY 2.5 weeks pregnant , but I refused! Thanks goodness I did and too bad I didn't ready about this place before going there. They took my $600 for a pill and then they called me saying that I MUST do a follow up appointment and if I won't go, then they refuse me a service next time. Receptionist on the phone told me that it will be a super fast appointment, so I scheduled it and had to take time off work to show up. When I got there, straight up receptionist told me that it will be a bit longer wait of 45 minutes, and I was very surprised by that because the place looked empty and there were couple people in front of me. I had to wait an hour and they still didn't check me in, and, ironically, they check din two people who came after me. I guess I was their black ship for the day. I came up to the receptionist after 50 minutes and said its been so long and I have to get to work. She said she would let them know. I waited another 10 minutes and then I had to go so I wouldn't miss my work. Clearly, I am very upset with their unprofessional behavior and like any business (their are a business) they should be better about customer service. Receptionist them called me on the phone to re-schedule and was very nasty to me. I won't be going back there and defiantly won't recommend this place to anyone unless you don't care and want to be treated badly. Try to find a better office of you can, this place should be the last reserve. read more