Since 1998 I have been marketing Long Term Care insurance; thus, I have somewhat more familiarity…read morewith care facilities than most. When my wife's aunt (also my client) needed Long Term Care services in the fall of 2010 I began the process of evaluating care facilities in Salem, Oregon. We visited a number but quickly made a decision for the Woods at Willow Creek following a tour of their facility and after consulting with their staff. My wife's aunt has now been at the Woods for over 6 years and we couldn't be more pleased with the care she has received. I have been so impressed not only with the care but also the staff that when my 95 year old mother needed care in the Sherwood, Oregon area we immediately visited The Springs at Sherwood. My mother has now been at The Springs at Sherwood since December of 2015 and my decision to place my mother there has been validated innumerable times. A secondary blessing to having great care provided for both my wife's aunt and my mother is the interaction with all levels of staffing at both facilities. They become friends and it makes visits all the more special.

My mother lived at Bonaventure Keizer Station for 1 1/2 years in both the assisted living and…read morememory care areas, before recently passing away on hospice. The long-term care industry typically experiences a great deal of turnover, given the nature of the business, but once the upper management stabilized, there was more consistency with regard to staffing and care. We couldn't have been happier. My mom loved living there, she loved her apartment, she loved the staff, and she enjoyed all of the activities that kept her busy. My one suggestion is that the corporate dietitian be more involved in overseeing that the food is prepared and presented well. I witnessed over the past 1 1/2 years multiple resident complaints about the food. So this is an area I feel that could use some work. But overall, it was a great place for my mom, and feel blessed that Bonaventure was her home towards the end of her life.

Horrible, shameful facility! My mother-in-law was directed here through the Salem hospital. This…read morecare facility, I use the word lightly, never paid attention to the care my mother-in-law needed. She was so weak. She couldn't lift a spoon. The individuals would bring her food sit on the counter come back and pick it up when it had not even been touched. Nobody asked her if she needed help eating. they didn't have all the meds she needed and she was there for two days before she died and they charge the family a full month. Yes, two days and they were charged for a full month. The care here is pathetic. Disrespectful management and owners should be prosecuted. if you have no other choice, but to send a family member here do not sign any paperwork until you read every bit of it absolute thievery

My husband and I don't take lightly writing this review but we want to help others be aware of what…read moreyou might face when you move your loved one into a Bonaventure property or any other assisted living facility. My MIL lived with us for 4 years before having a stroke. She was placed in a group home but after a second stroke she needed a facility. I called many facilities but when I called GC I spoke with with Mackenzie she was so nice, understanding and compassionate. I told her all the issues with my MIL: dementia, stroke, macular degeneration, two-person toileting, wandering, and potential sundowner that Salem Transitional Care relating she had developed. She visited MIL at Salem Transitional Care twice. Mackenzie called and stated MIL would be a perfect fit for GC. She assured us that it would take her some time to adjust to moving again but that this was a normal process. She asked us to leave a down payment of $500 to reserve a room. We went over verbally on the phone the cost which was $4250 a month including showering, toileting, laundry, assisting to bed and wheelchair, assistance to dining room. She stated that the great thing about GC was that they never charged over $4500 a month. She knew that MIL was in a spend down period to then transition to Oregon Health Plan. A week before the move Mackenzie called said we needed to come down today to sign paperwork to hold MIL's room. I said "I gave you a deposit". She stated corporate wanted the paperwork signed before the end of the month. I presented that day with my 15-year-old daughter and 10-year-old daughter. I reminded Mackenzie that we did not have power of attorney to sign paperwork for MIL. I could write a check since I was on her bank account, but my signature would not be legal on the contract. She said they would have me sign and have MIL resign once she moved in. Mackenzie reviewed the contract with me, left blanks as she need to figure the pro-rated rent for February based on the day she arrived. She spent most meeting reviewing the section of the contract stating if we had an issue to consider mediation over hiring an attorney. Mackenzie also stated that if for any reason they felt MIL wasn't a good match once she moved in, GC would be responsible to find a new facility for her to be transferred to. We would not have deal with the stress of moving MIL again. I gave her a check for the amount she figured and a week later MIL moved in. Within a week of MIL being at GC I received a call from a team member early in the morning stating Mackenzie had been let go and we were behind on rent. I said "she just moved MIL in and we gave you the rent that we were told". The staff member said the charge was for January 2020. I said "she didn't move in until February". She asked me if I had a contract that I could provide them. I told the staff member "No, Mackenzie didn't give me a copy of what I signed because she was going to have MIL resign since she was her own legal guardian and what I signed isn't legal as we are not power of attorney". She stated they couldn't find a copy of the contract. I told her everything Mackenzie told me at our meeting and phone calls prior to moving in. The staff member contacted corporate and after a few phone calls back and forth everything was straightened around. One morning we arrived to GC to visit with mom. The day shift CNA took us aside and informed us that MIL had not been checked on the whole night by night shift and was covered head to toe in her urine in the am. She said she reported it to the new manager but since Mackenzie was no longer there, she wasn't sure what would be done since the management was changing. In the early part of March when COVID was starting to be an issue, I was called into a meeting with Jordyn to review her care plan. I had never heard about a care plan. Jordyn started informing me about how much they had to do for my MIL. Mind you, we were visiting her daily to every other day and were cleaning her appt, helping her with laundry, toileting etc. He informed me that we would need to pay an additional $3507.00 a month on top of $4250.00. I told him we were not going to be paying more as we were told by Mackenzie that $4500.00 was the max out of pocket. I told him he might want to get with corporate and get this figured out. He then told me that MIL hair needed to be cut because they need the residence to look put together and kept. If the credentialing board comes and walks through their facility and sees residences looking unkept they can get in trouble and it lowers their scores. I asked him if he had made her an appt at their hair salon since we were not able to take her from the facility to get her hair cut. I never heard from Jordyn again and then COVID hit and everything shutting down and we were unable to go to the facility. I assumed that he would be getting back to me so we could reach and agreement on the fees but I never heard from him.

Excellent care staff for people of all ages! Whenever I enter the building I'm greeted with a…read moresmile. Care staff is very nice and knowledgeable and always willing to do whatever it takes. Love the atmosphere there!

good people have helped my mom who has severe dementia and is only partly ambulatory there very…read morewell for over a year now, their driver who takes her to her appointments is great. Staffing seems adequate and they have always been nice to me and my mom. I brought my mom there because a coworker of mine had her mom hospice and memory care there and the recommendations... Newer administrator is good to work with, can get updates by just calling.... good atmosphere , activities sometimes and spirit matters. Mark Salem Oregon

The staff are amazing, the care quality towards the patients are excellent. If you need care for…read moreyour love one this is the place to be.

Senior LinkAge was there "When I needed immediate placement for my mom and I had no idea what to…read moredo next. I was not only given several excellent options, but I was also given the information I needed to make a wise decision for my mom. They found my mom a place within 48 hrs I am thankful that you let us make the choice but I'm equally grateful that you were there to listen to us and guide us through the entire process" wes.

From the owner: We are a locally owned Oregon company offering personalized, evaluations to determine the best…read morecommunity at the right price and location. We help you find a place to call home. Our network includes assited living facilities, memory cares, adult family homes and independent living.We are with you every step of the way to find the best living arrangement for yourself or your family member. Our services are always free!

Updated review: It took a while, 4 months, but we finally got paid in full for our work…read more Thanks to Tina at cedar village!

From the owner: Cedar Village Assisted Living & Memory Care is a senior living community located in Salem, Oregon,…read moreand offers assisted living services and memory care for residents diagnosed with Alzheimer's and other forms of dementia. A member of the Frontier Senior Living network of retirement communities, which consists of more than 100 properties across nearly 20 states, the facility provides residents with a variety of attractive amenities and administers memory care through Frontier's renowned Spark™ Lifestyle Program, a Montessori-inspired approach that seeks to enrich the lives of residents.