If your family member depends on caregiving, the staff will promise they can meet their needs but…read moreFAILS over and over and over again. Consistently understaffed, empty promises. Managers that seem like they care except never return your calls and long term changes never happen. Poor training of staff.

My father moved into this facility just over a year ago. At that time the facility, people and food…read morewas amazing. If he had an issue they were quick to fix the problem. The staff was friendly and very approachable. Fast forward to today and it is a different matter. His room was not cleaned for over three weeks, the hallways have not been vacuumed, and dirty dishes have been left sitting on furniture in the hallways. When he goes to eat he is told that they are out of stuff all the time. No tea to drink, no bananas to eat and if he should ask for seconds he is told that if they give it to him they will not have enough to feed the people in memory care. For the amount of money he is paying to stay here this is completely unacceptable! We have been told that it is all due to staff being let go and that they are never out of food or drinks. Where is management? If they don't have the people to clean then why are they not helping? Why are they not in the dinning room talking to the residents and seeing what they are getting to eat or what is out? We will be moving my dad out of this facility just as soon as we can.

I only toured while seeking a place for my parent…read more A breakfast sample was available but they were understaffed and so it took awhile for them to get to us. This was the first of several tours for the day so just had a quick bite of toast and fruit with coffee. The tour was mostly just a walk through the building and viewing a couple rooms. Then shown the bar and coffee service area. No real explanation of what was offered or why we should choose them. A bag with a brochure and info was on a table for us that we got AFTER the tour and the gal never went over anything with us. By the end of the day we ruled them out due to what we understood were the benefits and the cost compared to the same with other communities. Bonaventure has a lot of bells and whistles but they also had a higher cost. Don't forget when you are looking for an assisted living place that you will also have to pay for a care plan. We found no cap to theirs. Also consider if your loved one may eventually end up on Medicare should personal funding exhaust. I don't believe Bonaventure accepts Medicare so your loved one would have to go elsewhere and then you might find yourself in a pickle. Do your research and ask questions about care plans, community buy-in and Medicare etc.

Often, it takes a crisis before families will consider moving their elderly parents and/or…read moregrandparents to assisted living or memory care. That was the case for me. Fortunately, in Bonaventure (south), the crisis had a happy ending. The staff are kind and caring...the activities are meaningful and fun....my parents were always treated with respect....and, above all, it was a safe environment I could trust. After several years' living there, both Mother (aged 88) and Dad (aged 95) have now passed away. But they both told me how happy they were, and how much they appreciated the good people who work there.

The staff is caring and attentive. Good is good and there is plenty for residents to do…read more The building doesn't have all the bells and whistles as some places in town but the people make up for that by their assistance, care and support they provide.

DO NOT PUT YOUR FAMILY HERE. Rude staff, racist coworkers…read more Care quality is by far the worst.

my grandmother lives here and enjoys this community very much. I had a chance to visit her recently…read moreand was very impressed with staff and the beautiful renovations.

I had the pleasure of being invited to a New Years Eve Lunch at Madrona Hills in Salem, Oregon…read moretoday and I was much impressed with the warmth and professionalism of the staff, from our arrival, throughout our meal, and up on our departure. The facility is very clean, state covid protocols are being followed by guest and employees. Having been a resident of a close by, sister, facility for over a year now, I found it difficult to believe that Madrona Hills and the facility that I am a resident of, could both be a part of the same group of retirement facilities. At Madrona Hills I found the grounds were beautiful and well manicured, the dining room was warm, clean, and like being at a four star resort. Our servers made us feel as though we were the only clients in the dining room. The food was delightful. I recommend that if anyone is considering a move into a retirement facility in the Salem area, that you visit Madrona Hills before you make your final decision. Unfortunately I made a decision after touring a nearby facility and falling in love with a beautiful lake and koi pond, only to realize after my move in, that what was being advertised as "all inclusive living" has fallen far short of what was presented at the Signing of the rental contract. If I were to have it all to do over again I would not hesitate to make Madrona Hills my home. I have seen many clients move into the facility that I am currently residing at, only to wish a short time later that they had not sold their home, their cars, and things that they had worked their whole lives for, so that they could have a "carefree life", only to realize that they are stuck as they can not afford to move to a different place. Moving into a retirement facility is a big decision and it could be a wonderful experience, but it also can be a very expensive mistake. Please take time to visit Madrona Hills, meet their staff, enjoy a wonderful meal and feel the warmth that is found within.