Our family both have been very satisfied with the treatment…read moreand doctors at Vermilion veterinary clinic.

The staff at the Vermillion vet clinc are amazing! I brought my dog in to be spayed there and…read moreeveryone was so kind and gentle with her. They took time to answer all my questions and were very reassuring! She came out of surgery wonderfully with just a small, tidy incision, and is right back to her happy self. We drove in from a neighbouring town, as the Vermillion Clinic offered affordable services with the highest level of skill, thoroughness and care. Highly recommend.

Mapleview has been our primary care center for our animals for several years. They have always been…read morepolite, accommodating, and have loved our pets the way we do. During the COVID crisis, they are still open and taking in animals, but are limiting people to their vehicles and calling in. So they are maximizing safety of their customers and associates, while still being a resource to our community. Our most challenging, and not routine, visit was when our larger pup was having severe rear leg pain. His back left leg could not be touched, and a dog that almost never cries out in discomfort was screaming in pain. This isn't an issue with most dogs, as one can easily pick them up and move them. Tonk, a 172 pound Caucasian Ovcharka with a 700+ pound bite force, is not so easy to do this with. When we called, they made sure to squeeze us in for a visit (emergency reaction without an emergency cost!), and after evaluating at the car, they brought out a gurney, and were especially careful in helping to move him over.

My long time veterinarian was out of town from where we live. However, when we needed emergency…read morecare for our elder dog they made an appointment for us. Then when the health of our beloved dog worsened to the point where she could not even walk, they gently helped us. It was a heartbreaking loss for us, but it was time to let go. Thank you to Mapleview Animal Hospital for their kindness and professional help when we needed them. They will be our first stop for veterinary care the next time we have a pet.

My family had only positive experiences with Dr. Kristin and the rest of the staff at Amherst…read moreAnimal Hospital! My fiance and I brought our cat, Boris, in, thinking we were going to have to put him down... Dr. Kristin assured us with her treatment plan that he had good odds of survival and recovery. She also worked within our budget. Our boy was in their care for 72 hours, and the aftercare and continued customer service has surpassed my expectations! He is continuing to improve and regain his health. Their communication, organization, and compassion is beyond amazing, more than what I've encountered in animal healthcare at other locations. They were gentle, patient, and professional with handling Boris. I felt completely at ease with him in their care. We had such a great experience, that I decided to bring our second cat, Esme, in just for a wellness visit and establish a patient relationship in case of future emergency with this baby. Staff here really listens and answers all your questions, and was able to provide refills on meds quickly and conveniently! I am very pleased with all the experiences I had at this office and look forward to continuing to trust Dr. Kristin and her staff with my precious kitties!

I had a very disappointing experience with Amherst Animal Hospital while trying to get my dog in…read morefor an emergency skunk bath. When I called, I was told that my dog could be seen as long as I sent over her vaccination records showing she was up to date on her vaccines. It took me about 40 minutes to contact my veterinarian, obtain the records, and have them sent over. After they were received, I got a voicemail stating that my dog could not be seen because she did not have the canine influenza vaccine. At no point during the original phone call was I told that the canine influenza vaccine was required. Had that been mentioned from the beginning, I could have saved a significant amount of time during an already stressful situation. When I went to the office to ask for clarification, Delaney's demeanor came across as dismissive and passive-aggressive. She repeatedly stated that my dog was "not fully vaccinated," even though my dog is current on all of her core vaccinations. The issue was not that my dog was behind on her routine vaccines--it was that the hospital also requires the canine influenza vaccine, a requirement that was never communicated to me during my initial call. What upset me the most was not the policy itself. Amherst Animal Hospital is absolutely entitled to require whatever vaccinations it believes are appropriate. My frustration was with the lack of communication and the complete unwillingness to acknowledge that the requirement should have been explained upfront. If Delaney had simply said, "I'm sorry, I should have mentioned that we also require the canine influenza vaccine," I honestly don't think the situation would have escalated. We are all human, and mistakes happen. A sincere apology and a little accountability would have gone a long way toward resolving the situation. Instead, I felt like my concerns were dismissed, and I was made to feel as though I had done something wrong. When I questioned why this wasn't explained initially, I was told, "I don't understand why you're yelling at me," even though I was simply trying to understand why I had spent nearly an hour gathering records for an appointment that was never actually possible under their policy. To the manager's credit, she came out and apologized, and I appreciated that. Unfortunately, by that point, the damage had already been done. The interaction left me feeling disrespected and unheard. This experience is especially disappointing because our family has trusted Amherst Animal Hospital with our pets for veterinary care. They have treated our other dog and our cat, and our in-laws have also been clients. After this experience, however, we all have decided to take our pets elsewhere. Policies are understandable. Poor communication and poor customer service are not. I hope this review encourages the hospital to better communicate its requirements upfront and reminds staff that a simple apology and a little empathy can make all the difference.

Dr. Socha has been our veterinarian for more than 25 years. We continued with her even after we…read moremoved to Ottawa County in 2003. Dr. Socha is the kindest, gentlest and most thoughtful doctor I have ever met. She and her staff are truly wonderful and their taking care of your pet is a blessing. We a very grateful that Dr. Socha has been there over the years to take care of our dogs, through illness, cancer and old age. Her heartfelt care of our precious "family" members is more than encouraging, it is a miracle.

These folks who run this animal hospital are wonderful. We have been clients of theirs with 4…read moreanimals since 2007 and let me tell you, they are awesome! They make you feel at home and so confident in their expertise that you feel wry comfortable leaving your little fur babies with them.

I have a dog of advanced age, and the clinic has gone above and beyond to find the right meds and…read moretreatment for his heart condition. Very clean--doesn't have the smell of urine that many vet offices do. Very friendly staff as well.

To add insult to injury, Harbor Town clinic who could not work in my dying dog who was a client for…read morehis entire 13 years are now sending me notices for check-ups and vaccines. My dog died on the 40 minute drive to a Vet after they refused treatment. I informed them he had died. What complete and utter insensitivity. The great Vet who ran this place retired. Dr. Wolfe is good but the woman Vet is the absolute worst I have ever dealt with in my 40 years of taking animals to Vets. During Covid, she did not even come out to cars to consult with pet owners. She has no rapport with clients and her refusal to take my calls when I was in distress over my dog dying is something I will never, ever forget.

Can't get in for appointments unlike scheduled well in advance, just send you to emergency vet. Not…read moreproactive at all in treatment. Switched to new vet.

I do not understand how a profession built around caring for animals can justify refusing care to a…read morevisibly uncomfortable puppy. Multiple practices--including this one--turned us away simply because they were not accepting new patients, without regard to the animal's condition. Searching for a vet was very similar to the health care conditions in our country and a real eye opener. It's hard to reconcile that reality with the purpose of veterinary medicine. If helping animals is the reason for the work, outright refusal of care--especially for a young puppy--is difficult to understand and disappointing. I rated this location with 1star because of the information previously stated.

We were so impressed when Dr. Pohlman actually got down on the floor with our big chocolate lab to…read moremake sure she could see and find everything she was looking for! To us that looks like dedication!

Do not entrust this "practice" with your pet. They are manipulative, and insisted that my 20 year…read moreold sign off on $1500.00 dental treatment plan while the cat was there over Thanksgiving. There is absolutely NOTHING wrong with the cat's teeth, but they insisted, and would not say how much the visit would be until the "dental treatment plan" was authorized. They are unethical and manipulative. Do not use them.

I just had too put My dog down. He was My life. 14 years old and he was My Emotional support dog…read more The staff was Great. Super Awesome. Cried as we cried and gave us All the time with him we needed. He is being Cremated and we will get our remains of him next week. I Just received a Sympathy card from them today. My Heart is Shattered. But very Happy with the Treatment.