My family had only positive experiences with Dr. Kristin and the rest of the staff at Amherst…read moreAnimal Hospital! My fiance and I brought our cat, Boris, in, thinking we were going to have to put him down... Dr. Kristin assured us with her treatment plan that he had good odds of survival and recovery. She also worked within our budget. Our boy was in their care for 72 hours, and the aftercare and continued customer service has surpassed my expectations! He is continuing to improve and regain his health. Their communication, organization, and compassion is beyond amazing, more than what I've encountered in animal healthcare at other locations. They were gentle, patient, and professional with handling Boris. I felt completely at ease with him in their care. We had such a great experience, that I decided to bring our second cat, Esme, in just for a wellness visit and establish a patient relationship in case of future emergency with this baby. Staff here really listens and answers all your questions, and was able to provide refills on meds quickly and conveniently! I am very pleased with all the experiences I had at this office and look forward to continuing to trust Dr. Kristin and her staff with my precious kitties!

I had a very disappointing experience with Amherst Animal Hospital while trying to get my dog in…read morefor an emergency skunk bath. When I called, I was told that my dog could be seen as long as I sent over her vaccination records showing she was up to date on her vaccines. It took me about 40 minutes to contact my veterinarian, obtain the records, and have them sent over. After they were received, I got a voicemail stating that my dog could not be seen because she did not have the canine influenza vaccine. At no point during the original phone call was I told that the canine influenza vaccine was required. Had that been mentioned from the beginning, I could have saved a significant amount of time during an already stressful situation. When I went to the office to ask for clarification, Delaney's demeanor came across as dismissive and passive-aggressive. She repeatedly stated that my dog was "not fully vaccinated," even though my dog is current on all of her core vaccinations. The issue was not that my dog was behind on her routine vaccines--it was that the hospital also requires the canine influenza vaccine, a requirement that was never communicated to me during my initial call. What upset me the most was not the policy itself. Amherst Animal Hospital is absolutely entitled to require whatever vaccinations it believes are appropriate. My frustration was with the lack of communication and the complete unwillingness to acknowledge that the requirement should have been explained upfront. If Delaney had simply said, "I'm sorry, I should have mentioned that we also require the canine influenza vaccine," I honestly don't think the situation would have escalated. We are all human, and mistakes happen. A sincere apology and a little accountability would have gone a long way toward resolving the situation. Instead, I felt like my concerns were dismissed, and I was made to feel as though I had done something wrong. When I questioned why this wasn't explained initially, I was told, "I don't understand why you're yelling at me," even though I was simply trying to understand why I had spent nearly an hour gathering records for an appointment that was never actually possible under their policy. To the manager's credit, she came out and apologized, and I appreciated that. Unfortunately, by that point, the damage had already been done. The interaction left me feeling disrespected and unheard. This experience is especially disappointing because our family has trusted Amherst Animal Hospital with our pets for veterinary care. They have treated our other dog and our cat, and our in-laws have also been clients. After this experience, however, we all have decided to take our pets elsewhere. Policies are understandable. Poor communication and poor customer service are not. I hope this review encourages the hospital to better communicate its requirements upfront and reminds staff that a simple apology and a little empathy can make all the difference.

I cannot recommend the vet owners at Cedarside enough. I've taken 4 kittens for spays and a neuter…read moreand every single aspect, from initial enquiries, to appts, to drop-offs ,procedures and pick-ups was professional and easy. You can tell that they love animals and treat each pet like they are theirs. Prices a fantastic for the service and they are located just a few miles south of Rte.113 on Gore Orphange Rd. I'm so glad I called them.

Ever since Dr Fox retired and his daughter took over, it's become a "business". My cat had a tooth…read moreextracted, had to pay entire amount - no payments allowed, even though I'd been a customer for over 20 yrs. My cat developed swelling under his jaw after I brought him home - Lisa Fox said it was from the surgery - I disagreed. By the next morning he had passed away. When I called to tell them, no sympathy, but they said they'd adjust my records. I've never been back. I'd give them five stars before Dr Fox retired, and zero if I could for after.

We have been taking Max here since he was 8 weeks old when we got him. They are all amazing, from…read morethe girls in the front to the vets and assistants. They are so patient with my now 2 year old English Bulldog Max who is so very stubborn! Very knowledgeable on English bulldogs which is why we decided to come here two years ago and still so happy with them! Max loves coming here, he can't wait to see his favorite girl at the desk Vicky, she always sits on the floor and just lets Max give her so many kisses and hugs! Thank you all for being so great and loving to our fur babies!!

Smoke Rise Kennel is your typical dog kennel with gated dog kennels and runs for each individual…read moredog. What's not typical is the service that Jesse gives to you and your pet. He loves dogs and that shows. He takes each dog out three times a day to go potty and to play with them. He keeps the kennel very clean and neat. Your dog will be happy to stay here!

Leslie is by far the best groomer my fur kids have ever met. Very professional and personable. Very…read moresensitive to your pets personality. My female tzu is very skittish, but loves to come here and have a spa day. Always a little nervous at first, but always so happy to be beautified. LOL. I highly recommend coming here for all your pets grooming needs.

If you're looking for a dog groomer that cares about the health and well being of your pet, Leslie…read moregives your pet a safe, not harsh, experience for you and your fur baby, Leslie is the BEST!!!! Unfortunately my 5lb Yorkie and I had to learn this the hard way :-[ Leslie is located in Wellington, Ohio. I definitely recommend doing your research before choosing!!! Thank you Leslie....

I took my old dear kitty for euthanasia today:( Dr Gonya and the vet tech Andrea (sp?) were so…read morecomforting and truly wonderful. They made an extremely stressful situation, calm and bearable. Thank you from the bottom of my heart.

We have a Portuguese water dog, and he just loves his stay at Cloverleaf Kennel's! We are very…read moreconfident when we're away that he is getting excellent care! Something we really enjoy is getting photos of our dog playing with other dogs out in the yard! He's always excited when we bring him there. I would highly recommend this kennel.

My dog stayed here from July 29, 2022 through August 11, 2022! I had a wonderful trip and was…read morecomforted by the responses when I'd check in on Davi! They even sent me a few pics so I could see how much fun he was having playing outside. I liked everything and everyone about this place!!!!

Faith has been grooming out dogs for years. She provides one on one grooming and prices are…read moregreat!