East Lake Dental, run by Dr. Brent Desutter and his wife, makes going to the dentist as painless as…read morepossible (except when sometimes you have to listen to Brent's rendition of 80s or 90s rock music while he checks your cleaning;). Also, they always, always make time for emergencies - my boyfriend got hit in the face with a stick during a night hockey game and was in a chair in less than 12 hours. What other dentist or doctor can you text with to set up appointments, reschedule or ask about an emergency?! Plus, they send regular reminders, which people like me need as I tend to "forget" I'm due for a cleaning. They are up front, only do what's necessary or desired for your oral health, and take any insurance I've had. Plus, they have Wi-Fi.

I set an appointment for my son. They called back and said they were not able to see him simply…read morebecause I canceled a year ago within 24hrs. This does not make any sense to me. I'm very disappointed

Good new dentist at Park Lane. Staff have been great, friendly and very educational/helpful…read more Dentist being at the Shops at Park Lane has made it very convenient for the location close to home. Been very pleased with the new dentist I found.

Definitely just after making money! Even though I had insurance I was still paying so much money…read moreout of pocket! After two years I'm done! There are so many better dentists in the DFW area! I wouldn't trust going to them!

Rating it a 3 since the dental staff is great. I'm…read moreextremely disappointed with how this office handled my treatment and communication. Last year, I paid over $800 for a crown. I was later told to get a second opinion, but no one ever informed me that if I didn't come back to have the crown "set," my insurance wouldn't pay. At the time, I was told the claim wasn't paid because my benefits were maxed out. Fast forward to this year...suddenly, they admitted the real reason was that I never returned for that final step, which was never communicated to me in the first place. Because of that mix-up, I had to pay again (another ~ $800) for a new crown. I was told that since insurance didn't cover last year's claim, the office would write off the old balance. Fine. I moved on. During my recent visit, I discussed Invisalign but didn't commit to anything. When I decided not to move forward and mentioned that another dentist closer to home offered in-house financing, the front desk's attitude completely changed. She raised her voice in front of other patients, said my insurance "didn't pay what they hoped," and then loudly commented about my credit, saying they were only going to write off the balance "because they felt bad for me." That is unprofessional, condescending, and frankly humiliating. No patient should ever be spoken to that way (especially about financial matters)and certainly not within earshot of a waiting room. When I asked her to lower her voice, she got sarcastic instead of apologizing. The dental staff themselves are great, but the front office is another story. The lack of honesty, the inconsistent explanations, and the complete disregard for patient privacy were enough for me to take my business elsewhere. If you value transparency, respect, and professionalism, I would not recommend this office.

Excellent service for routine exam and x-rays. High-quality care and I wasn't pressured for any…read moreadditional services. Extremely friendly office staff.

My experience with Dr. Swift and her team have been amazing - and I hate the dentist…read more Dr. Swift is kind, welcoming, communicative and most importantly - gentle. They didn't let me leave until I was 100% happy with my replaced cap, which was so nice compared to rush services. Their offices are super clean, the staff is so kind and attentive - they've managed to turn what could be a stressful environment into a welcoming place. 10/10 recommend. Thank you Dr. Swift!

Be aware of changes! When I called to make the appointment for my daughter I specifically asked…read moreif they accepted our insurance! Naive of me sent my daughter alone and they charged upfront $440,00 for cleaning and X-rays. I've been waiting for the reimbursed amount from my insurance as I was told I was going to get.... Just came to find out that they were out of network. I feel like being robbed!

Dr. Shatto and the entire staff here are incredible. Everyone is patient and kind. They stand…read morebehind their work and their prices are beyond fair. They worked with my insurance company and made it SO easy. They're quick to get ya in for an urgent matter and they send plenty of reminders to make sure you don't miss your appointment. I won't go anywhere else. I'm so happy I read reviews and did my homework before selecting a dental practice. I saw a highly regarded dentist in CA before I came here and they told me I needed a TON of work. Dr. Shatto was honest with me about the whole thing and get me fixed up at a FRACTION of the cost. The work is top notice.

Money hungry business. They overcharge and are rude to their customers when they question their…read morecare, in the back office atleast. The finance person they have isn't friendly either when she barely knew what she explaining to me, just assuming, based on limited knowledge. Read the fine print in what you sign there. They discuss with you one thing in appointment room and often times you sign another and they'll go back and forth with you about what you agreed to and 'discussed' like it's a battle who's right or wrong. I told them I was no longer wanting to be a patient and requested my X-rays then the whole mood really changed. Dr Shatto is completely unprofessional and today it really showed the dynamic in their office and what I expected. He came into the room for my fillings, asked why I wanted to leave being a patient, I stated personal reasons, and he stated he would not be able to do my fillings. They gossip about patients sometimes thinking the patient can't hear, this dentist office usually have a totally different moral but now I am glad todays appointment went the way it did and I dodged a bullet. Dr Shatto also recommended Invisalign a costly penny for me which I am not ideal candidate for but still just wanted to make profit on a more severe case. Even after telling me he didn't want to do my fillings, he continued on to discuss my wisdom tooth. Mind you, my wisdom tooth he attempted to take out a couple years ago, he was only able to take out partial which left me in excruciating pain until he was able to take the rest out a week and a half later. Beware. Save the headache and customer service experience, let me be an example.

Doctor Robinson is amazing. The staff is friendly too. However they're very deceitful on their…read morebilling. I went in for a ROUTINE cleaning which is fully covered by my insurance. They charged me for something else entirely. They have a policy in which they will charge you full price upfront for services and the insurance would reimburse you. This should have been my first clue, that something fishy was going on. Long story short they charged me and arm and a leg for something they DID NOT DO and something they knew my insurance won't cover. Please avoid this place unless you don't mind paying hundreds of dollars for routine cleanings.

I Love Dr Robinson and all the support staff. My husband and I have been seeing them for years and…read morehave referred multiple folks who have all had great experiences too. I am a very nervous patient. Hey, Im British so its probably a pre disposition . Everyone does a great job at making my visit pleasant. Today I even had a filling done with no gas or medication. (That's a big deal for me) and the process was both fast and comfortable. Thanks Dr Dena, you're the best! x

Very good service and super amazing staff. Lora was really caring and nice. Definitely a dentist to…read morecome back to

Took care of me and at a really good price compared to other practices, highly recommendread more

Teach your kids not to be afraid of the dentist. My 4yo went here and the Dr was awesome. Most kids…read morewill get silver caps on their teeth, but my baby wasn't afraid and sat well, so he didn't have to use the silver. Instead, he used white filling composite and it looks great! Staff was friendly and great also! Thank you.

i'm a retired Dentist. my job was to inspect dental offices and review records and patient…read more outcomes. As a result of this, I have become one of Dr . Faiz's patients. he is quiet and unassuming , yet in middle age, his wall reflects a dedication. to dentistry and constant improvement. I found hogs recourds and diagnosis of patients to be quite honest and accurate. Be did not inflate treatment needed. judge an office by how long the staff head been there, His needs hire / team members has been there 10 years! that is remarkable . Dr Faiz painlessly did a crown for me. l checked the post op X-rays . it was perfect i think you will like this office and bbecome a part of his dental family

I cannot say enough Wonderful things about Dr. Shirey and Infinity Dental! I have been going to…read moresee them for over 5 years. I have referred many of my friends and family to them. Today was a classic example of why I do! I have a crown on a dental post that after many long years gave out on me on Sunday. I called them on Monday and they were able to get me in for a consult visit on this today. As we were scheduling me to come back for the repair tomorrow, the patient following my appointment cancelled. So, I was able to go right back in and have my crown repaired today! No pain! No issues. One GREAT staff. I used to dread going to the dentist, but I am always happy to go see Dr. Shirey and her staff!

WE LOVE DR. SHIREY!…read more Dr. Shirey has an incredible way to connect with her patients, and is a highly compassionate dentist who always prioritizes her patients needs. She goes above and beyond. We love her!

LOVE DR LUNA! Great office, great cafe, amazing doctor! Dr Luna is amazing, he's super cool, caring…read moreand sweet! He explains everything thoroughly, staff is super sweet and kind. Love this office!

I moved to Dr. Lalanges a year ago after many years with another Dentist. My experience has been…read morewonderful. The office is fresh and bright, her team is friendly, professional and always on top of the details for me. Recently, I had a problem with a chipped tooth and was able to get in quickly for help. So grateful for Dr. Lalanges and everyone at Highlands Family Dentistry.