My experience with Tru Tan in Queen Creek has been nothing short of frustrating, misleading, and…read moreunprofessional. I initially visited the salon in September 2023 to purchase a few tanning sessions before a cruise. The young lady at the front counter (likely a high school student) advised me that purchasing two months of service would be more cost-effective than individual sessions. I explained that I only needed one month, but she assured me I could "freeze" the second month for use within six months. That sounded reasonable, so I agreed and used the service for a few weeks in September. Fast forward to April 2024, the month I intended to use the "frozen" second month. Due to a back injury, I was physically unable to lay flat in a tanning bed, and as a result, I never used the service that month, yet I was charged for it. The real problems began in May 2024 when I noticed a completely unauthorized charge on my credit card. I returned to the Queen Creek location and was told they could not provide a copy of my signed agreement in person--I had to email info@trutanning.com. On May 5, 2024, I sent a detailed email requesting: * A copy of my signed contract * Immediate cancellation of my account * Confirmation that no further charges would be made to my card I received no response. I followed up with a phone call and spoke to a manager (possibly named Stacy) who informed me that I could not obtain a copy of the original contract unless I came in and signed a new one--which is not only absurd, but deeply unprofessional. Despite her verbal assurance that no further charges would be made, two more charges hit my account: * $112.90 on July 2, 2024 * $97.90 on July 5, 2024 At this point, I contacted my bank to dispute the charges and blocked Tru Tan from making further transactions. I also followed up with a second, more urgent email on July 7, 2024, reiterating my demands for cancellation and a contract copy--still no response. Since then, I have received 18 harassing notifications from Tru Tan stating that my "payment has not gone through," dated from August 2024 through May 2025. I have not used their services since September 2023. Their refusal to stop charging me and provide a copy of a contract I supposedly agreed to is outrageous. This business has: * Misled me into signing a recurring contract under false pretenses * Failed to provide a copy of said contract * Ignored multiple written and verbal cancellation requests * Continued to charge me and attempt further unauthorized payments * Harassed me for nearly a year with payment notices This is not just poor customer service--it borders on predatory billing practices. I regret not checking Yelp beforehand, as many others have had similar experiences. I strongly advise avoiding Tru Tan at all costs. No service is worth this level of stress, hassle, and outright disrespect for customer consent.

This business is not worthy of even 1 cent of your money. I requested back in 2024 to cancel my…read more"membership." In March 2026, I received a collection notice claiming I never canceled. This is a horrible way for a business to conduct itself. Of course when I called, they wouldn't speak to me and I don't think I'm alone. I can't be! If a business is reputable and conducting itself in such a way, they wouldn't have to extort people to earn revenue! I won't stand for it. BBB will hear all of it and so will my attorney. SAD!! Btw, They are now called Palm Beach Tan at their Chandler location. BBB gives them a D.

Friendliest staff. Whoever does the hiring, I hope you know you have a great team. I'm Always…read moregreeted by my first name, the location and beds are always clean and the girls are always smiling and welcoming.

Love this location. Always had great customer service. Clean spa. Friendly staff. Smells good insideread more

Kora is awesome! Super knowledgeable great at her job! Signed up new full membership because of her.read more

Walked in today wanting a spray tan from a new place every other place i went hasent had a issue…read morewith me being 15 they said they could not spray me never going again wouldn't recommend

Angela is awesome. She comes directly to your home. Knowledgeable about her products. She really…read morecares about her clients needs. I have used her at least 7 times already. You will love her, and her work.

Angela is a professional and knows all the secrets to keep your tan longer. She is very warm and…read moremakes you feel comfortable and welcome. Angela is very understanding and flexible in her scheduling. Her prices are extremely fair considering the higher end product she uses. If you try her you won't ever want to go to anyone else! I am a fan...thanks Angela!

I will do this again. After many years of tanning, I have decided my skin and health are not worth…read moreit, so for my upcoming vacation. I decided to get a spray tan. I hate the procedure for the machine spray tan. I looked up a place online that was all natural and would not irritate my sensitive skin. The location is at a residence in my neighborhood, although I thought this was odd, it turned out to be a wonderful experience. I could not remember what the girl's name is that took care of me but she was very personable, made me feel comfortable right away. she explained the colors and pricing and followed up to make sure that I did all the prep necessary before my spray tan. Their website has good information on how to get ready for your spray tan and the Aftercare as well. I wanted to tan nude so that I would not have any tan lines and was worried I would not feel comfortable, this was definitely not an issue. From start to finish took about 20 minutes and I was on my way home. The price is definitely reasonable and they do have packages to purchase to save you even more. I used my credit card and tipped her in cash. Good job Bunzies! I will return.

I had a spray tan done for a wedding I was going to be in and was really impressed with how well…read morethe process went. My tan is still lasting 5 days later, it's starting to get patchy, but I was pleasantly surprised with the smell and how the owner was able to powder the sticky parts. I think the value was pretty good, I do think that the expected 20% tip is a little much since it's out of her home. Overall I'm impressed and would come back for another event

This place is good and the customer service is excellent. But they're advertising needs a little…read morebit of work because they sent me a text message saying 15% off of any purchase. So I scheduled an appointment early in the morning for a spray tan thinking I will get 15% off, just for me to go in there and for them to tell me it only applies to products they sell. Spray tan is really good though. Use a primer and the body wash they sell.

Brianna provided me with incorrect pricing information, then proceeded to charge my credit card…read morePRIOR to informing me of all of the terms & conditions of the cryotherapy membership including the fact that they do not give refunds. No terms & conditions were shown to me or provided to me in writing. Brianna made me sign something electronically which I shouldn't have done because she didn't tell me what it was. After waiting an hour for my appointment, Brianna then said they couldn't provide the treatment because their equipment wasn't working and she didn't know what to do, so I left stating I wanted a refund. Way too many negatives in my first experience with this place to want to do business with them. Brianna said she would call me back by the end of the day but didn't. When I called her back because I didn't receive a call back from her, she told me the manager would call me back but she said she had no idea when that would happen. Now the store isn't answering my calls. If the issue is resolved, I will update my review to reflect that.

I cannot say enough wonderful things about Paige! Not only is she incredibly talented at what she…read moredoes, but she was also so gracious and accommodating when I reached out needing a last-minute rush appointment. She made it happen without making me feel like I was an inconvenience, and that alone meant so much. And the tan? Absolutely gorgeous! Beautiful, even, natural-looking color with that perfect sun-kissed glow. No orange, no streaks, just flawless. Paige is professional, kind, welcoming, and clearly knows her craft. If you're looking for someone who will make you feel comfortable, take great care of you, and send you out the door glowing, she's your girl. I will absolutely be back!

NEVER A BAD EXPERIENCE WITH BRONZE BAR!! The owner is the nicest, since the moment you walk in they…read moremake you feel welcomed! Im a bigger girl so being naked makes me nervous and the owner Paige was THE SWEETEST, made me feel super comfortable throughout the whole appointment, the place is so pretty and clean, quick in and out they're 10-15 min appointments so don't be late!! Or you'll completely miss it lol. But even the night before my wedding I got stuck in traffic 20min late and she made it work!

Beautiful custom tan! Amber is wonderful and the experience is completely stress free.read more

Amber was absolutely amazing and did a PERFECT job! I'm newer to spray tans, and she was so…read moreinformative throughout the entire process. She took extra care with details like my palms, feet, hands, and nail beds, which is something I've never experienced anywhere else before. She also had a large suction/filter system that made the experience so much more comfortable since you're not left feeling like you can't breathe like at some other places I've tried. Most importantly, she made me feel completely relaxed and comfortable the whole time, even though I booked my appointment last minute. I will definitely be returning and honestly will probably only come here from now on. Highly recommend Amber!

I went to Cheyanne for my first spray tan and it was the best experience! Cheyanne is so personable…read moreand she made me feel comfortable throughout the entire process! Plus her products are organic! She takes the time to educate you on everything you need to know in order to get and maintain the perfect tan! Aside from the 5 star experience, my tan was also 5 star! I told her I wanted a nice glow and I walked out looking like a beautiful bronzed glowing goddess!! I HIGHLY recommend this place, you will not be disappointed!

Cheyanne is SO sweet and doesn't make teeth whitening awkward at all. She talks to you just like…read moreyou're catching up with your friends. Her room is so cute and you just feel this positive energy when you walk in there. I went every 4 weeks then we gradually made decisions to spread it out and I'm at the point where I go every 8 weeks. I was so impressed I got my husband to go and my SIL kept telling me how white my teeth were and she started to go too! I have had no sensitivity throughout any of my whitenings. Let Cheyanne help guide you on your journey to white teeth! You won't regret it.

Made an appointment online for Sunday around 1 pm. Came in for eyebrow/lash tint. Also a lip wax…read more There was only one person working. Brynna greeted me right away. Checked me in and got right to the service. Everything was great. Until I got home, I notice my lip still had some patchy places and my tint only lasted a day.

They do an amazing job, it was just hard to get in when I had the availability. I recommend Alysia,…read moreshe was very knowledgeable and did a great job for all my services