I dropped off a dress over a week ago, 4/23.
Carmen was very sweet and stated that she would call me on Wednesday afternoon/ evening to let me know when the dress is ready.
FABULOUS I thought!
I never got the call and long story short, I went for a different dress since I wasn't going to wait on this dress.
Yesterday, 5/1
I decided to go by since I was in the area. It was about 10-10:30am. The sign on the door said OPEN. I parked, fed the meter and walked over. I went to pull on the door only to find it LOCKED. I knocked. No answer. I called the numbers on the door. No answer. Lights were on but no one is home. So frustrating.
I just want to pick up my dress already!
Today, 5/2
I was going to be passing by the area, so I gave them a call. Let's see if anyone answered and more importantly... if anyone was there!?!?
A lady by the name of Maribel answered the phone. THIS IS THE REASON FOR MY 1 STAR REVIEW.
Maribel answered and quickly let me know that she is only there helping Carmen.
Okay.....
So I let her know that I needed to pick up a dress. She then stated that she didn't know about the dresses and that it would have to be Carmen who would need to assist me with that.
I asked when would Carmen be in so that SHE could assist me
Maribel said that she should be in soon.
WHAT DOES SOON MEAN. IN THE NEXT 10 or 30 or AN HOUR FROM NOW???
I asked Maribel for a time frame so that I could plan my afternoon.
She then got extremely RUDE.
Maribel then said SHOW UP OR NOT THAT'S UP TO YOU.
And she hung up!
Why in the world would you just hang up on a customer?!?! Clearly it's not her business because that's not at all how you treat your customers.
I just need to get my dress back at this point.
After that.... I never want to deal with this place ever again.
Edit to add UPDATE: -2 Stars at this point.
May 3rd I called at 1pm to see if anyone was there. Carmen answered. I let her know that o needed to come by and pick up the dress. She asked what time. I said around 2:30pm. She asked if I could make it between 4:30 & 5pm. I agreed. I just assumed that she had an appointment around 2:30pm. I would respect that. It is after all a business.
Well she called me back to 4pm to ask if I could come even later because SHE WAS STILL WORKING ON THE DRESS.
I'm sorry.... what do you mean still working on the dress?!?!?! You said you'd have it done in 2 days! You've had it 7 days longer than expected and you never finished?!?! I didn't let her know of my frustration but as soon as I get my dress TOMORROW MORNING AT 8:30am, Finished or Not. I am not ever supporting this local small business owner again!
It's absolutely ridiculous that it's taken this long. read more