I wish I could give less than one star for the experience my husband I just had here. Like many other reviewers on Yelp, we had a hotel credit to use and we eagerly planned to use it at this restaurant.
We made a reservation at 8 and it was not full in the restaurant yet we barely had any staff wait on us. We ordered the calamari (not pictured), short rib, broccolini and cauliflower. While we saw the manager come out multiple time to check in other tables, multiple times our food came out from the kitchen and I watched it sit there. Consequently, when our short rib was finally brought to us it had been sitting for at least five minutes and was dry and inedible. We do not waste food and my husband I left more than half of the short rib on the plate. When our waitress cleared our table it was quite awkward because she did not even comment or ask how our meal was.
After we paid and left, we spoke to the Kimpton DeWitt team and asked to give feedback on our experience. All credit to the wonderful staff at the Kimpton who heard us, speedily got the manager (who was the same waitstaff who did not check in with us) and rectified the experience. When we spoke to Jasper, the manager at Celia's that evening, he heard us and said repeatedly it was not their intention while not offering any rectification for our subpar experience.
I want to contrast that experience with our breakfast experience the next day at Celia. We had Evalina (name, spelling?) who was so thoughtful and engaged with all customers who came in. So much so that even when I sneezed she was right there saying bless you. She treated every customer with courtesy and respect. When we asked her her name she shook our hand and asked us if we wanted any drinks to go too. Service like that (mind you on a busy morning with the buffet) was such a stark contrast from our slow Sunday dinner experience. I want to make sure other diners are aware of the inconsistencies and the areas where the restaurant could improve. read more