My iphone 13 screen wasn't working due to water damage…read more I was given 2 options which was $100 or $150 for the quality of the screen. They told me they will call me before putting the phone screen on to ask. I got a call about an hour later stating that the only damage on my phone was the screen. I asked a few times as I originally wanted to trade my phone in with apple, but if it was only the screen that was damaged, I would reconsider. They told me they would use an original iphone screen as they ran out of the better quality screen. I opt-in for the original screen which I paid extra for. I was in a rush when i got my phone and didnt check it throughly. The screen is not original. So if they ran out of better quality screen and my screen isnt original, did I pay extra for the lower quality screen? A week after the fix, I had noticed that the light sensor wasn't working on my phone. I do believe that when I gave my phone in, they told me they would check my phone to ensure everything was working. And that included the light sensor. I took it to the store, left it for a few hours only to be told the "ribbon" was damaged by the "cracked screen". When i told them it was never cracked, they changed their reasoning to water damage. I was given attitude as I tried to reason. The service would be a 1star as I did not get the original screen which I was promised. The service is also a 1star as I was given attitude when I went in for discovering another damage which I was told prior that the water only damaged the screen.

Simply the best. Honest, polite, reasonably priced and quick. If you're in the 5 Boros this is the…read moreplace for all your tech needs.

Horrible service only 1 product matching what I need then I asked a question just to get COMPLETELY…read moreIGNORED WORSE CUSTOMER SERVICE EVER!

I was here a few months ago to fix my daughter Iphone I'm tell the lady that the cellphone doesn't…read moreturn off , so she told me to leave it and she would call me later and see what is wrong. 10 minutes later she called me and told me that the phone's motherboard was broken and need a new one , the Wi-Fi antenna was not good . cost was around 300 dollars for an iphone 10. i told her that was too much to fix and old phone.so I took it around the corner to another technician and he fixed right away for free because the only problem was the finger print sensor . this people are very slick , don't trust them.

So it's been quite a while since I've needed to pay a visit to the Smart Addiction shop and now…read morethey are in a different location than those first times that I needed their help. Recently I miscalculated my stride on some steps and came crashing down with my mobile in my hand and while I wasn't injured, my phones corner glass was smashed. I was mad for the most part since the phone is only five months old and didn't have insurance on it. Before you chide me about that, I should mention that I've never so much as scratched a phone screen in the 25 or so years of using these devices. End of streak. So anyway after being scolded by Verizon, I headed to the Smart Addiction store which is also known as "iFixit New York, Bay Ridge" location to assess the damage and the cost to repair. Sadly, the screen for this particular model was not in stock and would need to be ordered. I have a Google Pixel 9 Pro XL since I rather like a large phone based on all the web and social media stuff I do. The other downside would be the cost of $300 to replace and repair this broken screen. They said the Google phones are costly repairs so the part was ordered and I waited a few days. Once it was in the shop they took my device for a few hours and all was good as new. The staff is friendly but as technicians they are more interested in getting the job done efficiently for the customer. I told them the exact happening that got the breakage for them to be aware in case such actions lead to other issues. It's always best to be honest with the technicians. If you spill something on a laptop, let them know, if you drop your phone out a window, let them know etc. All in all I am glad that they are here and I hope that its a while before I have to come in there again since I don't like breaking things. Another good option at this location in Bay Ridge is that they have one of those Go Lockers so you can direct Amazon, FedEx and more to so you don't miss a delivery while you are at work. Thanks for the repair gang.

Was a great experience was very friendly and wait wasn't long at all to fix ps5 definitely will…read morecome back again !

This is a great cellphone service center. They cay repair any cellphone. Recently my iphone had a…read moreproblem where people could not hear me talking. They opened it up and replaced one of the chips inside! And now it works! They have also helped me do a factory unlock on my iPhone. its a small store in Chinatown and the lady there, Sally, is very friendly and helpful. The prices are very reasonable as well.

The lady was friendly and on the ball. iPhone 5s cracked screen repaired for $115 in 1 hour…read more (iPhone 5 screen for $85 in less time.) Very well done and average price I guess. Happy!

I love the care and help I receive every time I walk in to get my packages. Thank you all for the…read moregreat customer service you provide!

I use this shop regularly. Last week, they were suddenly closed on Sundays. So I tried to come a…read moredifferent day...but Google says they're permanently closed. Undeterred, I see that they're still open today for another 23 minutes according to Yelp, so I called to verify if they were open and what their hours would be during the holiday week (4th of July is midweek next week; this is the weekend prior so it is possible to be closed for an extended holiday). No answer, no answering machine after many rings. Is it possible this successful local staple of the neighborhood has suddenly, permanently closed?? The closest UPS stores are in Bay Ridge near 90th and 2rd, and Sunset Park at Ft Hamiltob and about 65th near Three Guys. Those are not near eachother, nor are they close if you live in Bensonhurst or Dyker Heights. I hope that they reopen for convenience sake!

Came by for my baby (1 year old baby)'s passport photo and I worried it was going to be a long…read moreprocess with him constantly moving. But the photographer got his attention and took the photo in less than 1 minute. The cutting to editing took around 5 minutes so it was a quick process. They also take other countries' passport photos, and do photo printing and customizations and selection of gold chains on the side. The pricing is average. A bit pricer for baby passport photos but it's understandable since it's not easy.

This place an amazing They did work for me fast, very…read moreaffordable and professional I searched for many places and the prices and quality there not that good as this guy provided for me I have very big frame for my art the guy did an excellent job thank you so much!!!

I went here recently to get my Apple Watch, checked, as I saw that there was a gap in the charging…read morepad. Romano had a really good customer service and gave me a decently priced quote to get my Apple Watch fixed. I will update you on how my Apple Watch is after I receive it for him tomorrow.

I left my Lenovo ThinkPad for a simple keyboard replacement and paid a $50 deposit. For a full…read moreweek, the shop was completely unresponsive -- both phone numbers were disconnected, and emails went unanswered. When I finally visited in person, I found the shop closed and had to leave a written note asking for my laptop back. The owner never called or replied to my note, but I eventually found him and was able to retrieve my laptop and deposit myself. I'm relieved to have my device back, but this experience caused unnecessary stress and wasted time. Communication and reliability were extremely poor. Customers deserve updates and working contact information when leaving valuable equipment for repair.

I got my iPhone 12 Pro Max repaired here and they made it look like it was new. The owner…read morerecommended a great case for my phone to prevent future clumsy mistake like this again. Got a screen protector as well, Their price was fair for everything I got. Cant complaint about the service neither, I don't know I just love this place!!!! Highly recommended to other yelpers.

I have to agree with other yelpers, employee is friendly and very helpful. They have a variety of…read morecute phone cases, couldn't resist and bought one. They also do phone repairs which is a plus. Will come back again.