I had an iPhone problem, so I had to leave it with them...and I hate being without my phone! Well,…read morethey got back to me in a couple of hours, they fixed the problem, and they charged me only the minimal diagnostic fee. Both Seth and Jason in the service department were extremely knowledgable, good explainers, and totally friendly and helpful. Thank you Connecting Point! It was as good as it gets.

I can't recommend using this business, they're repair/service price quotes where an exorbitant 60%…read morehigher than compared the Apple Store in Tigard OR for the exact same original battery service. That's in my opinion unfairly taking advantage of the local market. The service manager also clearly displayed an attitude when questioned about his pricing. I personally avoid this kind of business behavior.

They didn't respond to go my online inquiry about battery replacement. Would not recommend.read more

I had the battery replaced in my iPhone 12. I didn't find out until after they did it that they…read morebreak the waterproofing seal and don't re-seal the phone. Also, just so you know, the battery is an aftermarket product, not Apple. I wish I had gone to Connecting Point instead.

i just reached out to Tech Pros with a question about whether it made sense to repair my ink jet…read moreprinter or recycle it and purchase a new one. He was very informative and asked questions that helped me make my decision. I will contact them with any further computer needs. Thank you Charlie.

I had a warning on my screen that said I had a Trojan virus in my computer. I looked up Computer…read moreRepair in Medford and found Rogue Tech Pros. Charlie listened to my problem, gave me a couple of easy steps to take and walked me through the solution right over the phone. He was professional and enjoyable to talk with.

Fixed the broken iPad screen while we waited - only took a few minutes. Price is very good, and…read moreworkmanship stellar: showed us another issue and fixed that problem also for no charge; the iPad looks brand new! Took the time to keep the original touch/home configuration as it had been set. Lastly, took the time to show us what he had fixed and how, and demonstrated the new equipment.

I went to Staples a couple times and I've always had a really good experience with this specific…read moreworker. Leesha is absolutely amazing. Every time I come in she is the only person upfront working as a cashier and an Amazon return returns. Today I witnessed her ask for help multiple times and no one came to help her. She was still quick and asked me about my day and my plans for the weekend. amazing customer service regardless of her being visibly stressed. there were at least 15 people in line for both. Give her a raise!!! Disappointed in staples. Proud of leesha.

At least one star for this kind employee 2018359. I did like the back to school deals and found…read morethe value good. My overall experience is a 0/5 stars because of the poor quality customer service, display of the store and lack of items for sale. I went in this store on a Sunday after looking at the new weekly offers hoping they'd be stocked up with what they advertised. When I arrived right when they opened, I asked the guy with dyed hair in the front and a mask on where I can find a specific item (post it dispenser) and he told me to go to aisle 2 where post its were. I would have appreciated if he actually took me to the item as he was not doing anything but standing there in the first place. I went to look for the post it dispenser only to be greeted with low stocked shelves and not the item I was looking for. I perused around the store and enjoyed adding items to my cart and then took a dispenser to the front cashier (2018359) he tried his best to help me get the post it dispenser I was looking for by looking at the SKU, showing they had it in stock and directed me to the person I already interacted with when I arrived. He walked me to the post its and I asked if he can look in the back. It took about 2-3 minutes and this employee walked right by me to the cashier 2018359 and delivered the post it dispenser. As a customer I would have appreciated if this employee connected with me more by bringing what I asked directly to me instead of acting like I was a bother or nonexistent. I also would have appreciated if this employee actually brought more than just my item out to add more to the shelves in case other customers like me wanted to buy it. This makes the customer experience AND the employee experience more enjoyable because it is efficient to make sure stock is out for customers to get. I surely hope this Staples is receptive to feedback and makes some positive improvements to make customers feel welcome with good interactions so customers want to come back to shop here.

Ryan was amazing! Helped me with my car battery and installed it. He was knowledgeable and so very…read morenice! As I did not know what I was doing. I am going to refer him to friends. Awesome customer service, made my day. Thank you so much.

One of the worst customer service experiences I've ever had. I made an online appointment to have…read moremy iPhone battery replaced, arrived on time, and left my phone with them. After two hours, the work had not even started. While I waited, an employee rushed to replace the battery and cracked the display in the process. They replaced it at no additional cost, so I did not make an issue of it. The original display had no physical or functional issues before the visit. The replacement display was noticeably different in clarity and was not properly sealed around the FaceTime camera area. Less than a week later, the display stopped working. I called the same day and was told to bring it in the next morning. I arrived as soon as they opened, expecting the display to be repaired or replaced. After several minutes of paperwork, they opened the phone and accused me of having it repaired previously. I am the original owner, and no one had opened the phone before this visit. The interaction then became insulting and disrespectful. Overall, this was the worst in-person customer service experience I've ever had. The small cost savings were absolutely not worth the poor workmanship or customer service.

Evidently new owners took over in May. Beware!! They don't uphold any of the things that are still…read morebeing advertised on their website (I'm assuming from the previous owners). I had my iPhone screen replaced with the previous owners a few months ago and they were awesome! My son decided to drop my phone and crack the screen again. I called them, since I had the "Total Protection Plan", that states they will replace your screen for the life of the phone with no questions asked. Not the new guys. They said they don't do anything for free and had no idea what I was talking about. They took over in May and aren't honoring any of the previous agreements. I will save my $110 and use it at a reputable establishment.

I was so happy to get my phone fixed because I thought it was a throw-away! Service was friendly…read moreand quick. I recommend that you bring your phone by if it is broken and you may also be surprised and happy with the outcome!