Superior repair of a scratched screen! They even came to me to complete the process as a mobile…read morephone claim from Asurion (Verizon). Cassandra was very responsive and communication was outstanding. The phone was repaired quickly and to my total satisfaction. Would definitely recommend!

Customer Service and communication are excellent. The replacement battery for my iPhone is not…read moregood. At best, its no better than my 4.5yr old original Apple battery. It may be worse.

Took my new Lenovo from Amazon in for diagnostics. Kevin informed me the mother board was shot, it…read moreworked about a week before I got the BSOD. It's still under warranty so he offered to send it in to Lenova for a processing fee or I could send it myself. I opted for connecting Point to send it in. Came back within a month, (this was during Xmas) he reinstalled Windows 11 Pro and set it up no charge except for shipping and processing. So far it is working great. Good job guys, especially Kevin. It works great, so far no problems. I would recommend them.

I can't recommend using this business, they're repair/service price quotes where an exorbitant 60%…read morehigher than compared the Apple Store in Tigard OR for the exact same original battery service. That's in my opinion unfairly taking advantage of the local market. The service manager also clearly displayed an attitude when questioned about his pricing. I personally avoid this kind of business behavior.

I had the battery replaced in my iPhone 12. I didn't find out until after they did it that they…read morebreak the waterproofing seal and don't re-seal the phone. Also, just so you know, the battery is an aftermarket product, not Apple. I wish I had gone to Connecting Point instead.

Mobile Madness is Ahhhmazing!! 3rd time i believe i've gone in for help... instead of a new phone…read more40$ n made my apple11 like new, so fast. i'm very happy. ty again gentleman

i just reached out to Tech Pros with a question about whether it made sense to repair my ink jet…read moreprinter or recycle it and purchase a new one. He was very informative and asked questions that helped me make my decision. I will contact them with any further computer needs. Thank you Charlie.

I had a warning on my screen that said I had a Trojan virus in my computer. I looked up Computer…read moreRepair in Medford and found Rogue Tech Pros. Charlie listened to my problem, gave me a couple of easy steps to take and walked me through the solution right over the phone. He was professional and enjoyable to talk with.

Needs to update name since new ownership took over. It's same location but not the same name or…read moreowner. New owner didn't do a good job on my phone.

Fixed the broken iPad screen while we waited - only took a few minutes. Price is very good, and…read moreworkmanship stellar: showed us another issue and fixed that problem also for no charge; the iPad looks brand new! Took the time to keep the original touch/home configuration as it had been set. Lastly, took the time to show us what he had fixed and how, and demonstrated the new equipment.

I go to Staples in Medford often. On this day they were short staffed and I could tell the manager…read morewas mad and stressed out. I needed some business cards made and he expressed to me how short staffed they were and he couldn't help me. I'm sorry but you are the manager you need to know how to do these things. They weren't that busy. If he treats his employees the way he treats customers I can see why they don't want to be at work. Very disappointing.

I went in asking for help I've never used the printer before the woman was very unhappy that I…read moreasked for help with the xerox machine I'm in customer service so I get what It feels like to get busy she had helped 4 people before me and yet was only snobby to me and my boyfriend.

Great place for unique battery sizes. There are always 2 or more employees behind the counter to…read morehelp you.

Ryan was amazing! Helped me with my car battery and installed it. He was knowledgeable and so very…read morenice! As I did not know what I was doing. I am going to refer him to friends. Awesome customer service, made my day. Thank you so much.

5 star peronable fun personality. Old hard drive died,…read moreInstalled new solid state drive Computer like new without buying another laptop. Highly recommend Benjamin for in home computer services so appreciated his expertise

Excellent customer service. Took a couple of visits, but finally after a new card, double screens…read morefor two systems worked. I will use again

I spoke with Todd on the phone today and let him know that I wanted to transfer documents from my…read moreold 2008 MacBook to my new MacBook Air. He asked how I heard about him and I told him Yelp. I asked how long of a drive it was from my location to Eagle Point and he said it would be about 45 mins. When I pulled into his driveway he called and told me he had opened a store at Rogue Valley Mall and that he was actually there (meaning I had driven 25 minutes further than I needed to). I drove the 25 minutes back the way I had come to Medford and went to the mall to Smart Help where he now works. I let him know I didn't want to spend too much money and he asked what my budget was. I asked him how much transferring documents and giving me a quick rundown of the new Mac would be. He quoted me $200 to update my old MacBook, $150 for the external hard drive that I told him I was not in the market for, $150 for transferring my documents, $100 for wiping my old MacBook and $100 for a "recorded dock tutorial." In total Todd tried to tell me it would cost me $700 to get documents off my old laptop onto my new one "the right way." I called around and got 2 quotes for what I want at $40 and $45. I dug around in the reviews that are not recommended and others seem to think he is a scam artist. Needless to say I left his store after having wasted time but thankfully not money.

Todd is amazing! Prompt, efficient, professional, and friendly. My 2012 iMac died on me last year…read more Not many Apple repair centers in Southern Oregon to choose from but after a quick search on Google, I came across Todd and decided to call him. In addition to fixing my computer, he recovered data from the old bad hard drive and shared tons of knowledge about the iCloud, back ups. He is my go-to for all Mac related issues.