Increased plans by 5 bucks becasue they think some crap they are adding gives it more value…read more Will never upgrade my line again nor buy another phone from them. 40 dollar activation fees. Constantly upping prices. It was not even a year ago now. Admin teclo recovery fees on Watches and tablets that are assigned a number in their system but dont actually have any calling functionality. But we are expected to pay 5 bucks per device for these charges for unsuable lines. Seems like a lawsuit waiting to happen. Also..... if you file too many complaints with the BBB the threaten to disconnect you. Then lastly after buying a phone during a promotion that stated you'd get a 200 dollar gift card and many of hours online with hteir support... nothing still now 5 months later.. Oh an heaven forbid you try to call and reach a person... the automated system will tell you to go online and hang up on your over and over again. Its honestly one of the most pathetic business models next to Starlink/SpaceEx but I wont dive into Grok's falciies now.

We got assistance from Jordan, Lexis, and Tristan. it was a tough situation with cyber identity…read moretheft. They went above and beyond in helping.

A quick turnaround and fair price on a faulty phone screen replacement. Thank you for making this…read moreeasy.

Friendly service and quick turnaround. Hope I don't have another broken device, but if I do,…read morethey'll have my business.

I recently sent out a cost-of-repair request through the Yelp community and received a quote from…read moreFree Check Fix. The price to replace my phone screen was very competitive, so I decided to go with the service. I was really pleased with how quick and smooth the process was--the screen replacement took about an hour, and everything works perfectly. I appreciate the efficient service and fair pricing.

I had a screen replacement done here a few months ago. Unfortunately, I later discovered an issue…read morewith the display after returning to China. Although the situation was complicated and difficult to troubleshoot remotely, Mike was professional, responsive, and willing to take responsibility. He took the time to review the repair records, investigate the issue, and ultimately provided a refund without making excuses or shifting blame. I really appreciated his honesty, patience, and commitment to making things right. While the repair itself did not work out as expected, the customer service was excellent. Thank you, Mike, for your help and professionalism.

This is the worst cell phone store I've ever dealt with, unfortunately I've had to deal with these…read morepeople twice a guy named Manny is completely clueless he acts aloof to any question and problem you propose to him and has no idea what he's doing. If you need to buy a cell phone go anywhere but here trust me you will regret dealing with these people one way or the other so I would just stay away.

Troy the store manager went out of his way to help me transition from Sprint over to T-Mobile…read morecompletely. I'm so excited for this new journey. Also might I add Adrian is so sweet and helpful as well. I can't wait to come back here if I have any issues at all with my new phone.

I chose to ship my new MacBook to this location because of proximity to my apartment but next time…read moreI will just go ahead and drive the extra few minutes to the Domain location. My chief complaint is that it is very unclear where you should go upon arriving to the store. The staff seems to be well trained, but also a little bit too lackadaisical. I understand that Apple goes for a chill vibe, but this was an unorganized mess. After somebody checked me in, they told me my laptop was ready for pick up. When I went to the pick up area, I was processed the same as I was at the check-in -- the only other thing I had to do was to show identification. Additionally, I was asked if I had any trade-in devices, but I told them I was being shipped a box to ship back to the Apple headquarters and they were OK with that. I was told to wait while another colleague would bring out my MacBook and once he did, there was no bag to go with it so a different worker fetched me a bag. The weirdest part was that I had to bag my own laptop........lol? It was super congested for being about 3 o'clock on a Wednesday and I truly did not know why there were so many people just hanging out. Surrounding stores were kind of sketchy and I truly did not feel safe walking out with my new Apple product. The only kudos I have here are that one of the supervisors approached me and told me they liked my T-shirt and gave me a fist bump, which was nice. Other than that, I do not know why this Apple Store operates the way it does, and I believe that customers who are not truly customers (aka just people who are sitting down using their phones) should not be allowed to occupy space in this establishment. I guess Apple has now entered the affordable laptop space with the MacBook Neo. Of course this will come with a whole new set of complications, users, and troubleshooting. I'm here for the ride... I guess I don't have any choice!

All paths led to the Apple Store - Barton Creek...I initially spoke with a Spotify, then ATT…read morerepresentative and now I was at the Apple to see if my issue could be fixed. I interacted with two Apple team members before I connected with the Apple technician. Expectations were adequately set that they normally do not work on third party solutions. First, recommendation...reboot. Check! Delete & Reinstall Spotify...Check! These recommendations did not eliminate songs from jumping around. Final recommendation, reinstall the operating system. Apparently, this takes about 30 minutes, so I decided to wait until I got home. My phone is currently being updated. Will find out tomorrow if that jumping around issue has been solved. I am cautiously optimistic. Will listen to my playlist tomorrow...too tired tonight.

I had an amazing experience at T-Mobile thanks to Tristan. He went above and beyond helping my mom…read moreand dad get set up with their new iPhones. He took the time to explain everything clearly, made sure they felt comfortable with their new devices, and genuinely cared about giving great service. Tristan definitely made our trip there smooth and even fun.

Connor was such a great help today while trading in my iPhone to upgrade. He was so nice and…read morepatient with me and made the experience really nice. 10/10 :)

We had such an amazing experience with Abbey Diaz at AT&T store at Southpark Meadows H25K. She went…read moreabove and beyond helping my husband and me combine our accounts and order new phones. Her patience throughout the process was incredible, and she never rushed us, even when things got complicated. Thanks to her determination and attention to detail, we were able to take advantage of discounts we didn't even know we qualified for. She made what could have been a stressful process feel smooth and easy. Truly one of the best customer service experiences we've ever had! Thank you!

All of the employees are kind, knowledgeable, and patient. Rolando and the manager, Israel, went…read moreabove and beyond today. They even made up for the poor customer service I received from calling 6-11. I highly recommend this store. I've never had a bad experience. If you're considering making the switch, check them out! Thanks, Rolando and Israel.