Always the best! Verizon in Mattoon really cares about each guest and does everything to lower the…read morebill and get everyone what they need

Collen the manager was amazing and helped me with so much to activate my phone after a hardship and…read morenot having service. She was efficient, kind, knowledgeable, and patient. She went above amd beyond what I expected to help me. I will go to her form now on and recommend anyone else to also. Colleen...think it's spelled wrong above and it won't let me change it.​

Went in to get a new phone. Deacon showed me what they had and told me that my old iPhone was a…read more$1,000 towards a 16 Pro Max. I went with that and got it set up. When it was all done and he gave me the credit paperwork, it showed $700 credit. When I questioned it, he said that the screen was cracked. Pulled off the screen protector and showed him it wasn't. Then he said the back was damaged. Took it out of the Otter Box and the only damage was a little bit of wear on the top from the case. Basically, Deacon lied to me! Also while I was in there, he and a fellow employee started bad mouthing all the past female employees and stated that they didn't want anymore women working in the store. Not a very good imagine to be portraying.

Jamie & Niki did a great job helping my husband and I changing over to ATT from Verizon. Even…read morethough they were busy with other customers, they made time to jump back and forth helping everyone. They made our experience very fun and stress free.

Ashlyn Dillow at the Team Wireless Charleston location was amazing!! My Dad had a need to purchase…read morea new phone yesterday and she could not have been more patient in explaining his options and searched for the best option for his needs. She kept us informed every step of the way with transaction and new phone set-up. While she was the only representative in the store at the time, she kept incoming customers aware of how long their wait might be, and worked them in during our set-up process in a very nice manner. This will definitely be our go-to Verizon store as long as Ashlyn and those with her same customer service ethic work there.

Staff is very helpful and very considerate. They also seem very knowledgeable about their phones…read more They need more help but good help is hard to come by these days!!

I arrived at Spectrum at 1:15 pm. I did not know I was supposed to sign in, so that puts two at…read moreeach register and the one signing in. One at one register is gone and the one signing in before me. Agent that assisted them disappeared. The other one has been sharing her life story with the customer instead of taking care of the customers waiting to be assisted. I did not care to hear about Whitney's job search or her issues at home. Instead of working she was playing catch up with an old friend is what it sounded like. Please retrain your front line in better customer service. She did not call me until 1:55 pm. And at 2 she is finished helping me. This type of work ethic is unacceptable.

**please read before you plan to do business with this store**…read more I went into this store last august (or possibly September) to open a single line and with it came a new phone. I also purchased some galaxy Buds. The employee at this store did NOT give me any option for a single line plan aside from a business line, which was $150/month. I found out a couple of weeks later I had plenty of options and I was sold the most expensive configuration possible. With that news I deviated from my single line plan and got on my parent's family plan for another month, and then I left Att altogether to join T-Mobile which paid for the remaining installments on my phone. I was charged $110 inexplicably and when I called Att they said "it's a scam, don't worry about paying it and dispute it with your bank. I did just that, got my money back, but then Att started sending me more bills for $110 which makes absolutely no sense because I closed my line and hopped on another carrier's plan. Fast forward about two weeks, I had a severe seizure and fell on my face, broke two teeth, and in the midst of all the blood spewing out of my head I tried to call 911 (I live alone) and it WOULD NOT CONNECT. In fact, I had no data whatsoever. It turns out Att blacklisted and somehow locked my device just after I joined T-mobile. I had to run to a neighbor's house , still out of it from the seizure and head hitting my kitchen floor so I could ask him to call an ambulance. This all happened in January 2023. It is now the middle of July and I had to send my blacklisted phone back to ATT and completely purchase a new one so I could use it with T-mobile. My "closed" account with Att now has a balance of OVER $19,000 somehow and they REFUSE to help me in any way. Even if I still had my single line business account today, there is no possible way I could owe even a fraction of $19k. I can't say with %100 confidence that ALL of these unbelievable problems came from this one retailer in this specific location, but I can say with complete confidence that because the a**hole working at that store decided to lie to me about my plan options so he could get a better commission, it set off this chain reaction that now has me almost $20k in the hole for absolutely no reason. Not to mention I didn't have 911 services available either. I am in the process of hiring an attorney, and I WILL find out exactly how much of this is the retailer' fault, and how much of it is the corporation's fault. So if the owner of the ATT retail store in Mattoon, IL happens to read this, don't be surprised if you find yourself in court.

My husband and I went to Verizon today to switch our internet provider as well as switching our…read morecell phone provider. A big shout out to Cody who helped us through the entire process and even saved us a few bucks along the way. Cody is knowledgeable, thoughtful and more than kind.

I went in there to look at iPads. They didn't have any on display. But they were very helpful and…read morerecommended other stores in the area that have them on display.

Renewed my Verizon contract with Wireless Mike's South 21st st. store on 1/15/11....my battery…read morewould not hold a charge even the first day more than 24 hours and hardly use the phone.....by 1/31/11 the phone would not hold a charge more than 4 hours so I took it back and they said they would order a battery and call me when it came in...I wanted to get a new phone but it was 2 days past the 14 day return policy....called 2/4/11 still no battery and no phone call no apology....they won't exchange phones...called Verizon 611 direct and had phone battery replaced in less than 24 hrs Fed X overnight.......this is 2/9/11 and Wireless Mike's still hasn't called about the battery replacement....didn't bother to tell them I took care of it myself without their help.

I renewed my contract and purchased a Droid phone through them. We were ordering the phone on one…read moreline and moving it to another. Something I've done countless times going through Verizon directly. They said it would be no problem. It was a problem. After I had already signed all the papers they told me the phones couldn't be switched for 24 hours and I would have to come back to the store to do it (I live 30 miles away). The phone they gave me had obviously already been opened and after charging the phone all night, the battery died after about 15 minutes of use. I called them and they told me to bring it back and they would give me a new battery. I insisted on a new phone since the one I had was clearly used prior to my receiving it. To their credit the did agree to give me a new phone, but when I got there they were out of that particular phone and I was told I'd have to come back another day--for a fourth time to pick up my phone. To "apologize" for my inconvenience they offered me a multimedia charger which they said they would have for me when I came back to pick up my phone. Of course, when I came back to get the phone they didn't have the charger, but said it would be in the next week. When I returned again, they told me they weren't giving it to me for free, but at a 50% discount. What a huge waste of time! I'll never do business with them again. It is much easier to just renew directly through Verizon. The service is far better.