My husband and I stopped in today to purchase a new iPhone 16 Pro and transfer his phone data to my…read moreold iPhone. We were very pleased with our options, trade in, and sales plans. We can't thank Jonal, our att rep, for taking care of all of this for us. He was so helpful, pleasant, and patient during backups, setups, and all that goes with this! Thank you, Jonal and AT&T.

These people took advantage of me by omitting information and talking me into something I didn't…read moreneed bc I was in an emergency situation. They also wouldn't let me leave to make a phone call bc they are "monitored on the amount of door swings" which is screwed up in itself. ATT feeding people lines to trick people into being taken advantage of

Such great and helpful customer service! I had just come from the Dedham Verizon store, where I was…read morebasically told to just go online and figure everything out myself. I drove to the Westwood store, hoping they could help me, and sure enough, they could! I really appreciate the help!

I came in here once. I didn't actually get a phone just because I found a better plan elsewhere…read more(sorry!) but I'm giving it five stars because the service was really good. The gentleman at the front desk, whose name I regret I didn't get, was very nice and accommodating. Great customer service however brief my experience was.

Because of a repair Apple did on my phone last year, the ID numbers didn't match and AT&T's system…read morewouldn't let me upgrade -- even though I pay for Next Up. After wasting hours on the app and phone with AT&T customer service with no solution, I went into the Dedham store where Elias completely saved the day. His patience, professionalism, and determination were beyond impressive. He truly went above and beyond--advocating for us, problem-solving every step of the way, and never giving up until we were completely satisfied. Elias didn't just "do his job"--he made us feel valued as customers and showed what outstanding customer service really looks like. I honestly can't give him enough stars. He is an incredible representative for AT&T and made what could have been a nightmare into a positive, successful experience. Dedham is lucky to have him!

I have an elderly friend who goes in to the AT&T store in Dedham to have Elias help her with the…read moreflip phone she bought for her disabled son. This time, I went for her. He was amazing. What he did for me went beyond customer service and straight to kindness. He did so much extra to make sure the phone was servicable and good to go. I tried to tip him, but he would not take any money. Later, my friend told me she had tried to tip Elias, too, and he had refused. He deserves extra for all he did. I hope this review counts as something. Thank you, Elias.

This business is permanently closed! It's an appliance shop (for washers) now. The phone number for…read moreFixFore doesn't ring either. I wasted 20 minutes driving down here.

Do yourself a favor! Run from this place. They had my PS5 since November. They never called nor…read moregave me any details! I had to keep calling them. It's still not fixed. They don't do some repairs here! Do your self a huge favor and run! Something is really sketchy and this place!

Eric and the staff at the store are literally the very best!!! I always have a difficult problem…read morewhen I go into this store--Eric ALWAYS handles this in an efficient and cost effective way for me. I cannot say enough good things about this store.

they accidentally charged my credit card twice. I've been waiting 6 weeks for a refund. Numerous…read morephone calls and visits, they keep promising the refund but...... something's not quite right . Legal action right around the corner Too bad. The cell phone service works, price is competitieve

Sitting in the store now, and had a friend's father walk in with an issue (not 100% sure what it…read morewas for) but he left unhappy and said he was going to the Verizon store across the parking lot. As soon as he left 3 of the 4 employees instantly began talking bad of the guy, mocking and making fun him , all while I sat there as the only customer in the store. This went on for 5 minutes while I sat there, only feet away as they spoke loudly enough that it was far from a private conversation. I was in the store before he had walked in and he was frustrated but did nothing wrong, besides saying he'd never had to do something before, in all his time with AT&T. He never caused a scene and was inside for maybe 3 minutes. You may want to be careful when trashing a customer with other customers in the store, it's unprofessional and you never know who knows who. To change my plan it has not taken 3 trips to ATT locations, spent 6 hours on the phone and online chat. Will be following him to Verizon. The only bright spot was the gentleman who helped me was great. "Ashely" ( name on her name tag) on the other hand seemed to be the ringleader of the customer bashing. Upon leaving the store, the guy who had been helping me came outside to advise on the issue and again, was being very helpful, and when I mentioned that the customer his colleagues were Lou dying discussing before was a family friend , he apologized numerous times (though he had done nothing wrong)

From the owner: AT&T, serving over 81 million wireless customersread more

My phone got a virus and was completely taken over. Every app lead me to a wrong website. Layout…read morewas destroyed and I couldn't use the phone or text feature as the icon lead to a misleading site. I brought it to Xfinity where I purchased the phone who is also my provider where I was told to go to Best Buy. Drove over to Best Buy to be told to come back the next day as I did not have an appointment. So I went to North Shore Shopping Center to MobiTech. The gentlemen told me he should be able to fix it and quoted me a very reasonable price and said that it would take 20 minutes or so and that if he could not resolve my issue he would not charge me. I left my phone with him after he assured me he could be trusted. (Let's face it, phones or not cheap these days!) I went back a bit early in case he needed extra codes etc. from me but the phone was all fixed back to its original layout and everything worked as if nothing happened! My experience was very pleasant and positive. I will go back here again in a second and highly recommend MobiTech to anyone needing help with their cell phones.

lol this guy wants 40$ to clean out a usb-c port. Just so everyone knows, the tool costs like 10…read moredollars on Amazon. Do not give this loser any of your money. What a scam.