We had the great pleasure of being towed by Justin. Despite having difficulties with the Tesla…read moredealership we were supposed to drop off at Justin remained calm, personable and extremely helpful. The Service Justin provided was absolutely amazing. I hope everyone gets the pleasure of having Justin as their tow truck driver.

We had a terrible experience with Auto Care Towing recently. We were told our vehicle was being…read moretowed to the( Aptos yard on Estates drive which we agreed to), but instead, (they took it to the Watsonville yard without our knowledge or consent). We were then charged $1,400 and had to pay out of pocket with two days of storage included in that price to get our vehicle back. Illegal and wrongful actions on the part of Auto Care Towing and we will be filing a complaint with California Department of Insurance. California Highway Patrol. The Better Business Bureau and all agencies possible to alert and prevent other local customers to beware of their wrongful, fraudulent misrepresentation of facts and business practices. The front office staff are hostile, blunt, rude, dismissive and unhelpful. BEWARE

great!!! very friendly & accomodating; came and picked up my 1991 Honda Civic that 'passed away' at…read moreno charge. Will pay for vehicles that are worth something! overall good experience, and relief to have that taken care of ;)

From the owner: Do you need a reliable towing or hauling service? Are you having difficulty finding reliable…read moretransporting service? If you are, make sure to contact Art's Monterey Bay Towing. They can take care of all your towing, hauling, and transporting needs.With their years of experience in the towing industry, you can rest assured you're in good hands. In fact, customer satisfaction happens to be their main priority. They only use the best equipment and best techniques for their services, because they want their customers to get their money's worth. Their services include but are not limited to scrap metal removal, free junk car removal, road side assistance, recycling, and so much more. Whether you're stranded in the middle of the road or need something picked up, Art's Monterey Bay Towing has got you covered.Aside from the fact that their services are so affordable, all their employees are great too. They only hire people who are well trained, highly qualified, and have years of experience in the business. Customers swear by their services, as well as their excellent customer service.For more information, give them a call.

Oscar is the man! Efficient, very nice and understanding, and quick to help! Thoroughly impressed,…read moreplease support Oscar and this amazing towing service!

Great service, after having car trouble I was able to call up Oscar and he showed up in only 30min!…read more Most affordable towing great customer service. Will definitely recommend

I was forced to use Auto Care Towing after a one-car accident, and the experience was awful from…read morestart to finish. My vehicle was taken to their Watsonville/Royal Oaks yard, and dealing with both the office staff and the tow yard attendant was unnecessarily stressful and hostile. I paid $1,500 to retrieve my vehicle, yet once on site, the yard attendant refused to give me his name, acted aggressively, and attempted to prevent me from leaving with my car after it had already been fully paid for. He became confrontational, behaved in an intimidating manner, and even tried closing the gate while I was inside the yard. I felt genuinely unsafe during this interaction and simply wanted to back my car out while waiting for another tow, but I was still denied access. While dealing with this unprofessional behavior at the yard, I had to call their office again. I needed my car towed to a tire shop and literally had to call their office three times before anyone was finally dispatched. Each time I called, I was told it would "only take about 20 minutes," which was repeatedly not true. It wasn't until that third call, while the situation was actively escalating at the yard, that they finally seemed to take the situation seriously. Once we were finally on the road, the tow truck driver followed behind me. During the drive, I received a call from a random office staff member telling me that I should have paid for the tow before leaving the yard and that my car would not be delivered to the destination until payment was made. This was never communicated beforehand. I pulled over to the side of the road, spoke directly with the tow truck driver, and explained the call I had just received. I asked whether I should pay immediately or upon arrival. He confirmed that paying at the destination was fine and that this was customary. The conflicting information and unnecessary call added yet another layer of stress to an already chaotic experience. The entire interaction was recorded, and I will be sharing the footage with my large local social media following so others are aware of how customers are treated here. Accidents are stressful enough. This level of unprofessionalism is unacceptable. I strongly recommend avoiding Auto Care Towing if you have any other option.

Absolutely the rudest staff you can encounter. I hope no one ever has to deal with a repossessed…read morevehicle that goes through this business.

DO NOT USE THIS BUSINESS. They are a total ripoff. They do everything possible to delay your…read moreability to pick up your car. They refused to take my credit card after my son lost his temper, they kicked us out of the office. When we came back the next day, they charged us 3 days of storage after having the car for under 36 hours. If your car gets there at 11.59pm, they charge you for that calendar day. They are rude and insulting on the phone because they know they have you by the short hairs. If you are in an accident, DO NOT let the police call you a tow because they will call this grifter company. Call AAA or anyone else if you can. Also, this operation is owned by the same people who own "lifesaver tow" in Felton so do not use them either. They have a contract with the local police who should be ashamed of themselves for elevating these thieves into a position of power over people who are already dealing with a bad situation.

Damaged the car! Our…read morecar was towed because, despite the registration being paid, we haven't received the tags, all of which can be verified by the DMV website. So, a $265 ticket to be disputed. Thanks Meter Maid Jessica Goode! Enter Autocare "Lifesaver" Towing, with it's lucrative and exclusive partnership with the Santa Cruz Police Department. Our gripe with "Lifesaver" is this: They're beyond rude on the phone. They have rules in place that make it extremely difficult to release your car: "Lifesaver" can't release the car to anyone but the registered owner (their own rule; this is not the law). In our case the registered owner is out of town. So "Lifesaver" here says, rudely, we will send you an Absentee Authorization that the registered owner must get notarized. Oh, and it's $150/night for every day you don't pick it up. Oh, and YOU MUST MAIL THE NOTARIZED FORM VIA SNAIL MAIL BEFORE WE WILL ALLOW A DIFFERENT PERSON TO PICK UP THE CAR. Oh, and we will wait until the end of the day to send you the form to be notarized so that's another $150 for us. Also, $150/night for the days it takes for the mail to get to us and for us to bother opening it. "Lifesaver" doesn't have a fax machine. "Lifesaver" doesn't use e-signatures. One can only conclude that "Lifesaver" finds snail mail to be far more lucrative. Thanks "Lifesaver." You're super duper! "Lifesaver" will hold on to your car with every little trick in the book, and on Day 3, they begin preparing Lien paperwork, which will add another $250, just in case you don't pick up the car and pay their usury within 30 days. Here, they depart from their normally slo-mo, old-timey snail mail ways, and get right to it. Incidentally, the owner, operating in Watsonville and Santa Cruz, California, is Kelvin Ramer. He serves as the President of KJRB Inc., the parent company of Auto Care Lifesaver Towing . His wife, Janette Ramer, is the Chief Financial Officer of the company. If they're rich, and I suspect they are, they've gotten there by grifting every dime they can out of honest hardworking people. I'm putting this here because when I asked the person I spoke to at "Lifesaver," who owned the company, his response was, "He doesn't like us to give out that information." Yeah, I'll bet he doesn't. Additionally, Kelvin Ramer is known in the monster truck community as a driver and sponsor. Auto Care Towing sponsors the Living the Dream Race Team trucks . We will be filing a consumer complaint with the Santa Cruz District Attorney as anyone else reading this who's had similar issues should. This is, as I said, a shameful business run by grifters. If the DMV is slow renewing your registration, CSO Jessica Goode of Santa Cruz as well as Mr. and Mrs. Ramer figure you might as well be a criminal. Thanks guys. Keep Making America Great!

Tire patch 10/10 I…read moreasked for them to tell me how much life my rear tires had because I knew that they had to be replaced soon. Thankfully they gave me a good idea of a time frame so I can plan ahead and get those tires changed accordingly.

Hello again. Over…read more30 years ago I was here for tires. The truck I had we drove over 100k miles. I feel because their staff assisted me in getting what I needed not what they thought I needed. It was perfect. Different car and different needs. I feel the tires today will be perfect for my current driving needs. Thanks for helping me again. Hola de nuevo. Hace más de 30 años estuve aquí por neumáticos. El camión que tenía condujimos más de 100 mil millas. Me siento porque su personal me ayudó a conseguir lo que necesitaba, no lo que pensaban que necesitaba. Fue perfecto. Coche diferente y necesidades diferentes. Creo que los neumáticos de hoy serán perfectos para mis necesidades actuales de conducción. Gracias por ayudarme de nuevo.