We had the great pleasure of being towed by Justin. Despite having difficulties with the Tesla dealership we were supposed to drop off at Justin remained calm, personable and extremely helpful. The Service Justin provided was absolutely amazing. I hope everyone gets the pleasure of having Justin as their tow truck driver. read more

We had a terrible experience with Auto Care Towing recently. We were told our vehicle was being towed to the( Aptos yard on Estates drive which we agreed to), but instead, (they took it to the Watsonville yard without our knowledge or consent). We were then charged $1,400 and had to pay out of pocket with two days of storage included in that price to get our vehicle back. Illegal and wrongful actions on the part of Auto Care Towing and we will be filing a complaint with California Department of Insurance. California Highway Patrol. The Better Business Bureau and all agencies possible to alert and prevent other local customers to beware of their wrongful, fraudulent misrepresentation of facts and business practices. The front office staff are hostile, blunt, rude, dismissive and unhelpful. BEWARE read more

Supposedly someone requested service but I can not be told who. The fees included storage fees even tho my vehicle had been taken by them just a couple of hours earlier. $600! Made me wait for an exorbitant time for no good reason. Damaged the bottom of my vehicle. No one I can take my complaint to or any way to get compensated for my damages. There is no way to even know if someone did in-fact request the call bc "it's a civil matter". Let me do that to someone's vehicle and see how quickly it becomes a criminal matter. Total garbage. I was likely rude. Having previous experience doing that work and having calmed a lot of irate vehicle owners, it is obvious that is certainly not their goal. God Bless America. read more

I was forced to use Auto Care Towing after a one-car accident, and the experience was awful from start to finish. My vehicle was taken to their Watsonville/Royal Oaks yard, and dealing with both the office staff and the tow yard attendant was unnecessarily stressful and hostile. I paid $1,500 to retrieve my vehicle, yet once on site, the yard attendant refused to give me his name, acted aggressively, and attempted to prevent me from leaving with my car after it had already been fully paid for. He became confrontational, behaved in an intimidating manner, and even tried closing the gate while I was inside the yard. I felt genuinely unsafe during this interaction and simply wanted to back my car out while waiting for another tow, but I was still denied access. While dealing with this unprofessional behavior at the yard, I had to call their office again. I needed my car towed to a tire shop and literally had to call their office three times before anyone was finally dispatched. Each time I called, I was told it would "only take about 20 minutes," which was repeatedly not true. It wasn't until that third call, while the situation was actively escalating at the yard, that they finally seemed to take the situation seriously. Once we were finally on the road, the tow truck driver followed behind me. During the drive, I received a call from a random office staff member telling me that I should have paid for the tow before leaving the yard and that my car would not be delivered to the destination until payment was made. This was never communicated beforehand. I pulled over to the side of the road, spoke directly with the tow truck driver, and explained the call I had just received. I asked whether I should pay immediately or upon arrival. He confirmed that paying at the destination was fine and that this was customary. The conflicting information and unnecessary call added yet another layer of stress to an already chaotic experience. The entire interaction was recorded, and I will be sharing the footage with my large local social media following so others are aware of how customers are treated here. Accidents are stressful enough. This level of unprofessionalism is unacceptable. I strongly recommend avoiding Auto Care Towing if you have any other option! read more

Auto Care Towing - The guy from the tow yard. They need an overhaul of their staff. - Towing Near Me - Watsonville, California

Beware!!! Charged my daughter $480 for a 5 mile tow (because it was "Private Property"). On top of that, Diamond (the manager I spoke with) was completely rude and dismissive. Find another tow service if possible. Other reviews of con artists and extortion to back this up. Think about who you do business with, @WellsFargo. read more

Do NOT listen to Google maps if you're going to Zmudowski Beach. Do NOT go on Jensen Road, or your car will get stuck in the sand!!! And the gate is CLOSED on the other side, so you won't get to the beach that way anyway. I don't know how many times the car insurance was called, but as a passenger, this is what happened as I perceived: 5:00ish - called car insurance, said they have to call back. 6:30ish - car insurance called, they said they have to call back. 7:30ish - called car insurance, they said they'll call back. They mentioned they might not be able to get a tow truck to help us since we're in a prohibited area, and they don't want to be liable. (Or something like that. Again, I wasn't on the phone with them. I was a passenger so I didn't hear the exact words.) They also said they're or we're going to have to call the cops to open the gate. 8:30 ish - car insurance called back and said we have to call our own tow truck company, and then will be refunded. Why did it take four hours to say that?!?! Why did it take three or maybe four people from the insurance company to solve the problem?!? Well, they didn't really..... Auto Care LIfesaver Towing to the rescue!!! Jackson came about half an hour (or maybe 45 minutes?) after he was called! He got us out, and we were on our way home. Hooray!!! Thank you, Jackson! read more

Auto Care Towing - Thanks, Jackson, for saving us! :D - Towing Near Me - Watsonville, California

After several hours battling AAA I decided to go with our local towing company and man did they go above and beyond. Really appreciate there help and concern for my vehicle that was stranded on HWY 101 at 3am in the morning. Would highly recommend for any small and never too big jobs. Five thumbs up!!!!! read more

Last Saturday at 5 pm, our car's alternator went out while we were out in the boondocks. After waiting an hour for AAA to get back to us, we were told that there was no service available and to call back the next morning! I found Auto Care Towing on Yelp, read the reviews and called up. Dispatcher Rose took our frantic call, gave us a reasonable quote, and immediately sent out David - a soothing and very professional tow truck operator. He took my husband and our car to our preferred mechanic, and even tried to refuse a tip! What a class operation!!! read more

Failed to deliver everything My car got tow due to the renter got arrested. They kept asking me to come and pay if I don't come for Sunday Monday is a holiday will be another day with gate fee Rude: keep asking if I have money to pick up the car Told me to come down from San Francisco and told me to pick up the car with registration and DL. When I asked do need to bring a vehicle release from the police. Call center told me No upon my arrive at their location in Aptos at 3 pm they told me to wait another 20 min. I waited and the tow guy got here at 3:30 pm told me no one can touch the car without the police release form. Took all my Sunday afternoon They told me to wait until Tuesday Monday is a holiday come back on Tuesday. I called Watsonville Police today they are open. I came down to pick up the car after I got vehicle release form. I called them to schedule the pick up again do you have the money to pick up the car. I was really upset. I am waiting at the pick up location from 2:15-3-15 pm no one show up I got a call from them at 3:20 pm they asked me to show them the police release form and send to them before they send the driver. They told me to wait again and the driver is on the way. They arrived at 3:42. They said my appointment is at 3:30 pm I only waited for 12 minutes. By the time they got to the location no key no customer passed the line read more

I contacted this company to tow a van which Ttiple A doesn't do. They were very responsive and were able to get the van towed to the dealership. The tow driver, Frankie was very efficient and dealt with a difficult job without a problem. I would recommend this business. read more

Locked myself out. Called my insurance and they sent Auto Care Towing and towed me home. I reached the destination before the insurance paid out. I paid them out of pocket to be done with it and then I got confirmation that my insurance paid them. I called them several times about my refund and they lied saying that they did refund me and that they cant to anything else. I hate being lied to, turns out they kept both payments. Stay away! read more

Auto Care Towing is great. Samuel was very capable and professional at towing our 20' Van on his flatbed. read more

Auto Care Towing - Samuel carefully loading up our Van. - Towing Near Me - Watsonville, California

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Had to pick up my car from a tow, and they overcharged by adding an unlawful lien. Liens are not allowed to be applied until the vehicle has been in their storage and possession for 72+ hours. But try explaining that to them. They got dodgy and tried "explaining" the charge with nonsense about it having been three business days (not even that was true). Huge red flags, and their vibe was so shady. But the notice was clear and they gave into a reimbursement of the charge. They knew what they were doing, and I have no doubt they have scammed many people before and will continue to do so until a class action is filed. Avoid. read more

Owner of this company is a great guy. You work hard but he pays well. He has a passion for his community. Office/dispatch definitely needs better communication and training. Overall this company has the best rates in town, great drivers and an owner with heart that cares about providing a good service to everyone in his community. read more

I wanted to Thank Ross a million for helping Jr Tobias and I getting the dump truck out of the yard. He worked very hard and very concerned for the people in need. I have never met a truck driver like Ross. He got the job done well. Thank you again Ross Jr Tobias read more

Horrible customer service! Man who owns this place is so freaken rude! Had my car towed here and came to pick it up and unfortunately my car battery died and needed a jumpstart, this wonderful man named jose was helping me until the person in charge came and stopped him for no reason. I had to call a different towing company who let me borrow jumper cables to start my car free of charge. Receptionist was really nice, but tall white American man was super rude. They need to fire this old grumpy man asap. read more

Couldn't thank Jackson at Auto Care Towing enough! Our Tesla was unable to be driven or put into neutral to be towed. Auto Care was the only towing company in the area with the appropriate towing robot to get our car on the flatbed to get it over to Santa Clara to be serviced. Jackson was prompt/very professional. Would highly recommend Auto Care to any Tesla owners or any cars that are unable to be put into neutral. Hopefully we don't need to use their services again any time soon, but if we do, we're definitely calling Auto Care. read more

"It is very disappointing when a company cannot admit to wrongdoing. Other reviews on here also indicate that items have been stolen by your company. The battery is not the same as it was before, as I have a report from the CHP officer who inspected the engine in the field. It confirms that the battery has been changed." read more

I had to have my car towed to a local shop. They made it easy and quick, no complaints!

I spent 3 days trying to get a flat bed tow truck thru our aaa road service no luck. I called Auto care at 4.30 pm and by 5.30 the flat bed tow truck was at our house. Gus was our driver and he was amazing. He took special care to make sure our motor home was not damaged getting it on the flatbed. Very professional. I would highly recommend them . Judy Hollaway read more

Auto Care Towing - Towing Near Me - Watsonville, California

Had AAA (Rossi) come and say" sorry not covered in your policy "and leave. Fricking rude. Not one other company i called said with confidence they can get me out of the mud until i spoke with Gidget and she said "we can get you out". These guys were super cool and professional. They were happy to help. My truck was buried in mud. They tethered a tree, and winched me out like nothing. Wish they were my first call. Can't say I won't play in the mud anymore so i may have to call them again. read more

Auto Care Towing - Exfoliating mud - Towing Near Me - Watsonville, California

Thank you for the quick service. We unfortunately were the victims of a random act of tire slashing. Our minivan hybrid does not come with a spare, so we needed the van to be towed gone until we can get a new tire in the morning. Jackson is great. He's professional and handled our van with care. We hope to not have to use a tow company again, but if we do, we will be calling Auto Care Towing. read more

My boyfriend and I have had many encounters with Auto Care Towing. The first was when the SCPD towed our trailers and the others were for road side service. This company is super down to earth and understanding. They have worked with us to help us keep our trailers and are always super friendly and professional!! They even found a spot for us in their main facility during the fire. Our favorite part about Auto Care towing is the driver Clint!! Hes very knowledgeable, hard working, and fun to be around. I was having a terrible day when my truck broke down but as soon as I saw the tow truck driver was Clint from auto care my day got a little better!!! He got the truck on super fast and knew the people at the auto shop we had it dropped off at. He even offered to let me charge my dead phone on his charger!! Not very many people care that much these days. It makes me happy that there are people out their like Clint who take pride in their work while also trying to better people's day!! Someone give this man a trophy!! Also shout out to joe in the felton location!! Great customer service every single time we go to see him!! Thank you guys so much!!! read more

We had a great experience today! Our tow driver, Phillip Kopisch, was very professional, knowledgeable, and curious. I highly recommend him and Auto Care Towing! read more

It was an impossible job, a crazy idea most would say. Towing a 40 foot, 12,000 lb 5th wheel down a 150 foot drop with insanely tight corners? In less capable hands it would not have happened. Without the unwavering positive attitude of Ross, Jackson, and Matt it would've been far more stressful. With anything less than the triumphs of modern machinery in Auto Care's fleet I am 100% certain it would have been a disaster. But it wasn't. It was, in fact, the opposite. The guys were confident, patient, calm, and I cannot stress this enough: exceptionally professional. They were kind, incredibly friendly and did not let the (extreme!) difficulty of the job get to them, not even once. It honestly felt like I had my brothers helping me move. They took impeccable care with each and every maneuver, around every branch, rock, and obstacle in the way, and got my behemoth of an RV down an absurdly steep slope with ridiculous turns. On top of that, it was the end of a very long day for them, it was dark by the time we finished, and yet they kept their cool through the end and made completely certain we were happy with the job. I don't know how I got so lucky finding Auto Care. But man, I am so, SO grateful I did. read more

They will damage your vehicle and claim they don't owe you. They will take a lunch break and arrive late and charge you for their lunch breaks and drive slower than usual just to increase your payment; the owner of this company is a crook . DO NOT USE AUTO CARE TOWING FOR YOUR PERSONAL TOWING. Take the time to find other options. read more

My B series tractor was stuck pretty good in the mud. What I liked. They responded very quickly. Recommend unloading their recovery equipment off my driveway to not damage it. Pulled my equipment out damage free. Total time from arrival to finish was 25 minutes. They were friendly. What I didn't like so much. One of them washed their hands in my horses drinking water. I was charged for a full hour. I paid cash. I don't trust giving card numbers over the phone and asked for a receipt. I entered my email address on their smart phone and was told "you'll get a receipt in an hour." Days later, still nothing. They will politely come and get you out but, it will cost you. I recommend them for mud stuck vehicles. read more

Clint is the definition of man and machine. He is a master surgeon and helped us out tremendously! We had a 40'x12' trailer that needed to go down a narrow private road (12.5' wide at some sections). His hard-working, extremely skilled, and with his lighthearted sarcasm diffuses a stressful situation. We will definitely use his services again when needed and highly recommend to friends and family. read more

Auto Care Towing - Master surgeon Clint at work... - Towing Near Me - Watsonville, California

the worst towing experience I have ever had!! the owner was completely unprofessional, almost took out a light post and a waterline on our property, didn't care at all when we told him to not hit the light or run over the water line, he threatened to drop the trailer where it was!! completely rude.... took almost 4 hours for a 2 hour job. and charged 504.00 without telling me the total... unprofessional and shady. I could go on so much more had happened. please don't use them.... go to ladd's!!!! read more

Had a flat the morning after Halloween. A person from this company named Stephen came out. The man went above and beyond the call of duty to help me with my tire and vehicle. He was professional, fast, and very gentle with my car. I highly recommend these guys. read more

Auto Care is very friendly and quick to respond! My tractor was stuck in a tricky downhill spot and Jackson freed it in no time. The dispatcher Christina is super friendly as well. Highly recommend. read more

My friend needed a tow from my house to a car dealership. We called several other car dealerships, one was recommended by AAA. They all wanted almost double the price of Auto Care Towing and said that it would be a 2-3 hour wait. I called Auto Care Towing, they said they would be at my house in 30 minutes and the cost would be almost half as much as their competitors. They arrived in 25 minutes! The were very professional and courteous. I highly recommend this towing company! Mo read more

This company was amazing! We broke down last night and our insurance company was having a really tough time finding someone to come out. My daughter googled "towing in Watsonville" and this company came out within a half hour. Our insurance company took about 45 minutes and got nowhere, and when my daughter found this company they were down to help in like 5 minutes. I spoke with a woman on the phone and the gentleman who towed the car, and they were friendly, courteous, and knowledgeable. Great job, Auto Care Towing! We hope we never need your services but if we do we will be calling you. read more

My rv was towed by the police department and autocare had it stored in a remote yard of theirs at dimo ln in Santa Cruz. I paid all the storage and tow fees and when they brought my rv to me at their yard in Felton. I come to find out that my rv was broken into and all my possession where stolen and my rv was trashed inside. The office manager told me it wasn't their problem and that I have to take them to court if I want any money from them. read more

Lucio and Kelvin were amazing, professional and got our truck and Suburban out of the mud so quickly and made it look so easy and this was after we had another tow service out that couldn't do the job. I would highly recommend their services. read more

I'm local and called them to get a rough estimate, re their crane services, what it would cost to remove a spa/hot tub from my upstairs deck. They said the way they work is that someone comes out to see if they can do it (the spa obviously was delivered onto the deck and I said there was a parking lot right below it) and the cost for that would be $75! They might be terrific, but the one star is because I am not going to start paying for estimates when what I wanted was a rough idea of their pricing. They did not ask a single question about location of the spa or any particulars that would help them in giving even a ballpark. Since I don't know the company, they could the most expensive service around and I would be throwing away $75. No thanks. read more

I would not recommend this place to anybody very unprofessional very rude I will not ever come here again I don't recommend this place to anybody they don't know what they're doing if you want a good tow company call alacran Towing they're great their professonal and they're fast I give Auto Care towing a big fat zero they suck the only reason there is a star is because it wouldn't let me post it any other way read more

Ross and Auto care towing are by far the best towing company I've ever worked with in my driving history of 25 years on the road. AAA was going to be 4 hours of waiting in a rough part of town and one call to Ross at Auto Care towing and he was there in 30 minutes!! Then the price was 1/2 of what we expected for the 4:00 am service. 5000 stars if I could. read more

Best and friendliest tow company I have ever used. I work for AT&T and drive a large truck and we have contracted with them for many years now. They have given our fleet hundreds of tows, recoveries, and jump starts. Our whole crew constantly talks about how awesome they are. Not only very skilled at what they do, but also friendly and personable. Clint has saved me many times over the years. Great guy. Ross pulled me out of a soft shoulder on Bear Creek rd., Boulder Creek, last week. Super cool guy, hard working, polite, and very conscientious about safety on the busy road. Nick showed up super fast for a jump start recently. Another cool professional. These guys know their business better than anyone in the Santa Cruz/ Watsonville area read more

Clint is the best! I have a rather large "tiny house" that I was having difficulty placing where it belongs. He showed up promptly on a Sunday afternoon, and did the job. Clint had the proper equipment and experience to do what nobody else could. I would definitely use Auto Care Towing again! update: I needed help (I thought maybe repositioning) to get my rig level. Clint quoted me a very fair price. He came out and spent much more time and effort than either of us had expected, and stuck by his quote - although I would have paid more! read more