This is the most horrible thing I have heard from a medical facility. I told her my son is a new…read morepatient and we need to get him today as he is sick. The lady says She has no availability for a new patient. Talk about care or empathy...!!! Medical practice has become inhumane...

I took my granddaughter in for a follow up appointment after a weekend stop at Care Now. We checked…read morein at the desk with a friendly lady and before we could even get a good look at the fish swimming around in the fish tank in the lobby, we were called back to the lion room. There is a really cute jungle theme here! I thought the Dr was very friendly and thorough. My granddaughter felt completely at ease with her. We talked about allergies and I learned something new today - the correct way to use Flonase! A prescription was sent to the pharmacy via her iPad and off we went. On the way out, there is a sticker station where the kiddos can choose a sticker, so that was the big decision of the hour. Insurance was billed so I didn't need to make a payment at the visit. I thought the practice was efficient, caring and professional.

I absolutely love Dr Hogan and Dr Chuong. They're very caring and compassionate doctors and my…read morekiddos loves them too. Staff here are all very attentive and care driven. Nurses are almost always warm and seem pleased to help out. MA's are interactive and listen well. Front end staff is almost always the same people you'll always see so it's great that they're friendly and helpful. Overall the office is well managed and I appreciate that. As a parent of a young toddler it's important for me to be able to be seen in a timely manner and they always are able to fit us in. New patient appts take a while so if you are expecting and need a fantastic Ped I highly recommend booking an appt at around the expected due date for Dr. Hogan. Dr. Chuong has been taking on all sick cases while she's out on mat-leave and Dr. Hogan has a fill in doc she trained for her clients. I haven't seen that doctor as I elected to only see her to minimize my child's interactions with additional medical staff (unless emergent) but I looked at her reviews and they're all stellar. Point is, nobody here is under qualified. They'll take great care of your littles and offer no additional stress to your already heavy load as a parent. No mom shaming, no unsolicited advice, just quality, competent care with a warm smile. I'm kind of shocked this hasn't received other reviews on Yelp so as an elite I feel it's my duty to let you all know how amazing they are. Hopefully I'll still be able to schedule with them after you all book your appts lol. Hope this review helps out!

From the owner: Cook Children's Pediatrics Prosper Trail is here to help you with well-child visits, vaccines,…read moreillnesses, behavior problems, learning disorders or answer questions all parents have. If your child has a chronic illness, we're here to provide you with a medical home and make sure he or she gets the care they need.

I've been bringing my boys here for three years. Nothing outstanding about this clinic nor the…read morestaff. Doctor is nice enough, but mostly it's convenient for us; it's close to home and school. The front office staff sucks, they are not warm, nor have customer service skills. What ruined my experience aside from a few other things through the years is today. I had an 8:30 appt I scheduled months out! My son's heart rate is extraordinarily high and I'm concerned. Also he was Dx "pre-diabetic" 6 months ago by this Dr. so I want to follow up on labs. I arrived and although their hours are listed as 8-5pm no on was there at 8:30. I waited and decided I would give them till 8:40am to show. I saw a car pull up to the back so I approached hoping it was staff, and it was. She stated they don't open until 9am... when I asked why would I get an 8:30am appt, she responded that sometimes the Dr. schedule's too early by mistake. She offered we could wait till 9am whenever Dr. shows, but this was so frustrating! My son has to get to school and I have to get to work. There's a reason for appointments!!! I'm just removing my boys from here and getting them in with a new Dr. because this is so unprofessional. Not to mention they aren't anything outstanding to begin with.

My daughter tells me one a weekly basis, "Mommy I miss the doctor." This is coming from a 4 year…read moreold. Who likes going to the doctors office? That is how amazing Dr. Prasanthy Chinnareddy is. She is so sweet with my little one. Very caring and kind hearted. I am so glad we have found this place.

Requires all children be up to date on vaccinations. Loved our NP there, sad to get kicked out…read moreafter 15 years.

"Lastly, there are no words to describe our level of disappointment with your egregious comment…read moreabout race. Absolutely abhorrent!" "In fact, we've been attempting for almost a year to obtain these documents from you." I've been on location over 5 times and never did anyone ask me for those forms. Interesting that when I'm there, it's a completely different experience than when my wife is there. with unresponsive people, lack of customer service. Your defensive response just proves it further.

I called 11/18 to schedule an appointment for my son 11/20 and specifically stated it was a…read morewellness check in order for him to be enrolled into daycare . Since being with you guys I made sure my MIL was listed as a person whom can take him as I work throughout the week . A staff member informed me that was incorrect in the rudest most unwelcoming way . She then stated I would have to send an email . I said ok and the call ended . Not even 2 minutes from then she calls me back from the office phone to say never mind she found it and hung up . Once I spoke with my MIL after the visit she informed me he was denied the physical WHICH IS THE WHOLE REASON I MADE THE APPOINTMENT. She had the doctor sign off on my paperwork stating they provided the shot records - THEY DID NOT - also signed off on him receiving a physical examination- HE DID NOT . I am very unhappy with the customer care that is being provided and I would like to know how ya'll plan on rectifying it . As parents - when we make an appointment and inconvenience someone to assist us with taking our child to said visit WE EXPECT THE SERVICE TO BE COMPLETED REGARDLESS OF HOW BAD THE STAFFS DAY IS GOING .

Dr. Vangala is great! He has been very good with my son and I wouldn't want any other pediatrician…read morefor his care. He is a very smart doctor who knows his stuff. Highly recommend

Seriously I am so amazed every time that I visit or call Well Rooted Pediatrics!! Everyone from the…read moremoment you walk in is so friendly and welcoming. Annalise is incredible and truly takes the time to walk through your concerns. I would highly recommend giving them a try if you are looking for a new pediatric provider!

We like Annalise. She does not rush the visits, she's open for questions, doesn't push vaccines if…read moreyou don't want them.

Now that Children's Health owns Centennial Pediatric they charge by the minute. Took my child in…read morefor a sick visit and paid in full before leaving. I received another bill and when I called to ask why the extra charge I was told even though they charged me for a 20min visit I was actually in the office for 30min. I wanted to laugh. I've been going to this office for 12yrs.........no more, it's ridiculous!!! What doctor office charges by the minute??

The doctors and staff have been amazing for my family. We have been coming here for over 6 years…read more Very attentive and caring.

I think Cook's Children is one of the better children's hospitals here in the Dallas area…read more We have been to Dallas/Plano Children's Hospital for numerous medical reasons but compared to Children's I have always been treated with respect, patience, and kindness here at Cook's Hospital. We also love and appreciate our neurologist Dr. Campbell. He is the kindest and compassionate doctor we have ever met. He is great with children and very thorough/detail-oriented during your appointment. From online messaging, scheduling, phone conversation and in-person check-in. Cook's Children is doing a fantastic job! 5 stars all the way! And trust in their medical expertise and care for our child.

My son went to the pediatric center today and was completely misdiagnosed not only by nurse…read morepractitioner but also Doctor. Not sure that we will visit here again. Front desk staff was nice and accommodating.

This office is super clean and sanitized. First time in there for my 2 daughters to go there and…read morethey were wiping down every cushion of the furniture in the lobby. Receptionist was super friendly and helpful even though another family was waiting to get checked out !!!! Can't wait to meet these amazing Pediatricians that I have heard so much about

I was very disappointed with my experience today at this pediatrician's office. When I was going to…read moreestablish care for my newborn I explained that I would like to delay a couple of vaccines due to me, the mother, having multiple autoimmune conditions. I was placed on hold by the front desk for about 10 minutes while they "checked with the owner." I was then told that if we did not strictly follow the CDC vaccine schedule, we were not welcome as patients at this practice. There was no room for shared decision-making or consideration of individual medical history. Even though I myself am a health care provider as well. While vaccines are important, there is ongoing research and discussion around individualized timing in certain high-risk situations, including families with autoimmune histories. I never once said I wanted to refuse vaccination. Unfortunately, this practice does not allow for any flexibility or open conversation. If you are looking for a pediatrician who supports informed consent and personalized care, this may not be the right office for you.

New owners, but same rude front office ladies- Time to find another Pediatrician Office- called…read moretoday and the young lady who took the call was hard to hear, took a long time to update records so I could make an appointment for a physical appointment, and became annoyed when I tried to hear and understand her asking me about collecting medical records should my son get treatment anywhere else.. Finally, at the end of the call she just hung up on me after confirming my appointment. Next call, cancel appointment and find another place where courtesy and customer service matter. Maybe if enough patients leave this practice they will pay attention to the front office rudeness.

I highly recommend Dr. Daniel Vernier. He is kind, asks plenty of questions to get to know your…read morechild, and seems to take his time to give a good experience for mom and child. The front desk staff needs training in customer service and phone answering/scheduling BASICS. They do not do their job well. Main reason for my review is Dr. Joe. I saw her recently and she took barely 1 min to check up my boy who was feeling bad and complaining of a sore, ringing ear. She looked in his ear and listened to his breathing, looked in his mouth. The basic things. She basically said just give him allergy meds as she got up and got ready to leave. I said like what, and she said Zyrtec. And then her body language was already posed to leave. She asked: " Any other questions?" I was dumb founded... wow that was a waste of my time. I was upset, this was her first time seeing my son ( since Dr. Vernier was booked) and she took no time to get to know her patient. Will never book an appointment with her if our usually doctor is booked. Would not recommend. Also it's now called Cook's Pediatrics