Horrendous, uncaring, overbooked practice with condescending staff. It's hard for me to even know…read morewhere to begin. I became a patient of this clinic last fall, and have been attempting to find the root of a host of symptoms ever since. My provider was extremely dismissive of very serious symptoms, including some bloodwork that came back indicative of major systemic problems. In consults with others that use this provider, she seems to always be this way. Speaking of bloodwork, when I needed additional testing, I was asked to come in for an additional blood draw and that it would take "10 minutes" and on three separate days had to wait over an hour, and therefore leave and return another day. Need a referral? Be prepared to wait. For weeks. And for it to be wrong/not taking into account your insurance situation. I waited weeks to hear something from an abdominal ultrasound referral and only after I called again did I learn it had been sent to an out of network clinic that did not have my information and needed to be started all over again. A need for a dermatology referral produced the same result, but fortunately I was able to handle the booking and insurance situation on the phone. They never were able to find the referral. Oh, then there's the one prescription that I was told would be called in (an allergy med) that never was. Ever. And the other (an anti gas med I didn't want to be on and told my provider the second they suggested it I didn't want) that she called in anyway and I was hassled about not picking up. And let's talk about the staff. There's one lady at the appointments desk that has once hung up on me in the middle of a reschedule and, when I asked to switch providers due to dissatisfaction with the one that has seen me for months and been dismissive of my results, was UNBELIEVABLY condescending and rude. There are multiple people working that desk, but every time I get this one a minor request turns into a PROBLEM. If you'd like to say you have a doctor without actually having one, by all means the Frist clinic is correct for you. It's a weird 4th floor urgent care with hospital prices and wait times. At best. If you have something really wrong and want a partner in your health, go literally anywhere else. I'm sure there are exceptions but I feel like this clinic is, overall, a landing spot for people who care very little about their patients' experiences, wellbeing, or outcomes.

I was referred to the Frist Clinic after my thyroidectomy. I saw Dr. Marney. I requested her due to…read moreall the wonderful reviews I had seen. From the go, she was arrogant, condescending and completely dismissive of any question I had. I was looking to have a discussion and ask questions regarding my care, but she was bound and determined to shut that down. She proceeded to take out a piece of paper and draw a diagram of how the thyroid works and how medication works, like someone who had not had a history of thyroid issues. I guess she didn't like the fact someone was sitting in front of her that had educated themselves on their condition. I left knowing I would never return.

Receptionists? Health care is at a premium in this country and people are complaining about…read morereceptionists? This is a Medical Group. Doctors. Receptionists have very little to do with how I feel about the medical care I receive. I can't. And (since I can't quite let this go yet), who shows up to a doctor's office without an appointment and not in the care of one of said doctors? People, seriously! Ugh. Ignore any such foolishness. You see all these 5 star reviews talking about the actual *medical care* received from the *medical group*? Yeah. That. Here. So, Hillsboro Medical Group... well, more specifically, Dr. Womack. Dr. Womack is a phenomenal physician and I feel extremely fortunate to have him as my doctor. When I moved back to Nashville after living in Miami, I was excited at the promise of top-notch, world-renowned medical care. Don't let the honky tonks fool you: Nashville is a doctor/health care town. Being a Commodore, my allegiance to all things doctors starts (and ends) with Vanderbilt. After an unsuccessful search for a doctor on Yelp, I turned to friends and, finally, the internet. I kept hearing about Dr. Womack. Great. Him. I want him. When I called his office to make an appointment, I found out that his schedule was packed and, because of this, he wasn't taking new patients. He couldn't; his waitlist was too long. I was crestfallen... but undeterred. I tapped into Tennessee sweetheart Reese Witherspoon's performance as Tracy Flick to make sure I got what I wanted. A short time later, I was a patient of Dr. Womack's. I quickly saw why his schedule was so packed and why he's in such demand. He's extremely intelligent, patient, inquisitive, knowledgeable, thorough, and judgement-free. I can be on the high maintenance side of medical attention and not once have I ever been made to feel as anything other than a respected patient with needs to be met and care to be given. He's always quick to respond to an inquiry and quite connected with the greater physicians' network so that when/if you need a referral, he knows exactly to whom to send you. My next door neighbor is a Vanderbilt doctor and he told me that Dr. Womack's reputation precedes itself. When a doctor is revered by patient and colleague alike, you know you have a great one. I trust him implicitly and feel very fortunate that he's my doctor. With stress that comes at you from every side, it's nice to feel confident that when you are at a time of greatest need, you have all the best support in the world. Dr. Womack is as good as it gets. Without a doubt.

I have been a patient at Hillsboro Medical for 15 years. The doctors of HMG are only the top notch…read morephysicians. I can't recommend them enough.

Do not recommend…read more This is the first time in my life I have ever written a review. I made this Yelp account to write this review. I don't know if I am doing this correctly, but I would honestly advise against using Sterling. I made an appointment months in advance because I was struggling with depression and wanted to pursue getting antidepressant medication in addition to diet, exercise, and therapy. I confirmed my appointment two days in advance, signed my forms digitally, and was glad about getting help for my condition. They responded to my confirmation with an additional message, so my confirmation was confirmed. Thirty minutes before my appointment, they let me know it had been cancelled. I called the office to ask why, and perhaps reschedule. I get it. Sometimes physicians get sick or have a family emergency. That would have been totally okay and I could have done the appointment another time. The receptionist pretty rudely informed me that my would-be psychiatrist quit a month ago, and that she was no longer with Sterling. I told her that was a bit confusing for me as the patient, because they still confirmed my appointment. She responded to this negatively as well, and when I asked about scheduling with another physician, she said that would be not likely or not possible because Sterling only has one psychiatrist and he is far too booked up. I really needed help with my depression, and I wish that Sterling hadn't given me what was basically a fake appointment. I also wish they weren't so rude when I was following up looking for care. If I had known my physician quit, or that the appointment wasn't happening, I could have gotten treatment somewhere else. Now, I am still in need of medical advice regarding my depression, but I'll likely have to wait a few more weeks to get advice somewhere else while my condition worsens. I can't speak for every physician or every patient experience, and I am sure that Sterling has some great physicians and patients with great experiences. However, my experience was pretty bad. My advice would be to either get psychiatric care somewhere else, or to pick up the phone and call to confirm appointments, because they'll apparently mislead you about availability and confirmation through both text and email. Thanks.

I love Dr Sanders. I've been going to him for years, and he's kept me alive a couple of times when…read morethings got real bad. He doesn't yell at me when I've been bad, like when my cholesterol gets to high, and he praises me when I do good. But, the shot in my heel today really hurt! lol

Dr. Bal is a treasure! He listens, he cares, he's kind, he's courteous, he makes me feel like he…read moretruly cares for my health. He has been my PCP at least 25 years, when he took over the practice of my previous physician. He doesn't rush my visits, takes the time to answer any questions I have, and makes certain I understand any instructions he may have for me. His staff is also amazing, and they're quick to respond when I call the office with questions or RX requests. I couldn't imagine going anywhere else, and my husband, also a patient of Dr. Bal's, agrees with me. If I've been hospitalized, his staff gets me in to see him within a few days after release. He follows through, and in 25 years, has never "dropped the ball".

I've had a great experience with my PA-C, who is knowledgeable and attentive. The office itself…read morecould feel a bit more welcoming, and my one experience with the overseeing MD when my PA-C was unable was a mixed experience. I have referred clients here and they have reported mixed experiences as well. Overall, I will continue to see my provider here and feel there are areas the practice could improve.

I can't speak to the care provided at this facility, but their scheduling operations could use some…read morework. I made an appointment for an annual exam two weeks ago. Multiple calls and messages to confirm and I got there 10 minutes early. I get the paperwork and they immediately let me know there's no time for an annual exam today. Okay but I just took off work early and drove 45 minutes to get here so WTF?? "We can still do an office visit but it's $30 up front". Okay but I just want the annual exam I made an appointment for. "There's no way to know if there's time until you're back there". Excuse me, what?! Make it make sense. Guess I'll keep looking for a new provider. Fortunately they are on every corner like a fast food joint. Unfortunately the service is about the same these days. Tread carefully with this place, folks.