Requested a towing service from AAA after a nasty car accident and this was the provider they set…read moreme up with. I called at 1:05pm for my car to be towed and was given an ETA of about 2:07 for pick up. When 2:30 rolls around, I call AAA and they say that they're working on a tow truck for me. I call again at 3:30 to follow up and was told that they were working with Cali Towing services to get me a tow truck to tow my vehicle. Apparently their data machine was down and no one had told me what was happening. Finally, at 5:40pm I get a tow truck from Cali Towing Services...about 4 hours after my originally quoted ETA. I understand that it's New Year's Eve and that there are not that many willing workers. I can be forgiving of the longer than usual wait times because it's a holidays and most places are short staffed. But it is important to communicate these updates with your customers. The lack of communication is what upset me. Furthermore, when my tow truck did arrive, the attendant was extremely rude towards me. My car was badly damaged and totaled in front. He stepped out of the vehicle and immediately demanded that I explain to him why I needed his services. When I pointed out the damage on my car, he sighed frustratedly and demanded that I give him my drivers license and car keys. I offered to show him my AAA card because I was instructed to have that ready. He just waved his hand at me and asked me why I was trying to give him his AAA card. He did not wear his mask properly; it was hanging by his chin and not covering his nose and mouth. He seemed to be annoyed at my presence and didn't really explain what he was doing. Again, I understand that no one wants to work on a holiday, but I don't think it'd be asking too much for the guy to crack a smile. It was cold, it was dark, and I wasn't having the greatest day myself. Also, as a registered nurse, I can empathize with how much it can suck to work weekends and holidays. I get it. But it wouldn't hurt to treat your customers with a tad bit more courtesy. I appreciate these services but I don't appreciate being treated like an annoying burden, which is how this guy made me feel. He hooked my car up to his tow truck then waved me off and told me "you can leave now." When I tried to offer him some information on where he can park when he got to the drop off point for my car, he cut me off and was like, "well you're gonna be there when I'm there so why are you telling me this now." When he arrived at my home to drop off the car, he kept gesturing at me and waving at me frustratedly while asking me where to park the tow truck. Sir, I was trying to tell you this information earlier before you cut me off and put me down for sharing this info!! When he took my car off of the tow truck, it was on a busy road and he simply left the keys in, and got in his tow truck. No explanation on what was happening. He didn't turn on my hazard lights. He didn't let me know if there's anything else he needed from us. He just...walked away and left. I just....assumed that he was done...and drove away. And that was it. I felt like he wanted to keep our interactions to a bare minimum and that he really didn't want to deal with me at all.

Great service! I had a flat tire and they literally came to my rescue after AAA was taking far too…read morelong. At the end of the day, nobody wants to get a tow but at least it was fast, the driver was courteous and reasonably priced! Thank you guys for the work.

Great company helpful on time service that I feel safe and comfortable with…read more I requested a tow and I received service with a smile and a bang for my book

Ali and his company are top rate. Got to us faster then quoted.... Friendly and knew exactly what…read moreto do to get us back on the road. Even cracked a few jokes to help calm the nerves. Got his number saved. He'll always be my first call!

Exceptional Service from Guardian Towing!…read more I can't thank Guardian Towing enough for their professionalism and efficiency! My car was completely dead inside my garage, and after spending six hours with a well-known roadside service that sent out multiple technicians, only to be told they couldn't help unless I got the car onto the street, I was beyond frustrated. I contacted a few towing companies, and Guardian Towing was the only one that said they could handle the job. Their technician arrived within 45 minutes, assessed the situation, and used wheel dollies to safely move my car out of the garage. He then backed in with his tow truck, loaded the car up seamlessly, and had it towed to the BMW dealership--all in about 30 minutes! The difference in expertise and professionalism was night and day. If you need a reliable towing company that knows what they're doing, Guardian Towing is the one to call!

This review is for Carlos who just towed my car via AAA. He arrived pretty quickly and was so kind…read moreand professional. The trunk of the car opened once we got moving on the truck (I was driving my boyfriend's car which I'm not familiar with and it mustn't have latched properly) and a box of my Christmas decorations fell out onto the highway in oncoming traffic. Carlos jumped out and collected what he could and I am so very grateful for that! He salvaged most of my ornaments while cars were running over my things. I was very stressed and not thinking clearly throughout the whole ordeal and he really stepped up to help. Thank you so much for going above and beyond and getting me (and my things) to the shop safely. Would highly recommend. The tire shop found the culprit that blew the tire out...posting a photo. Be careful out there! If this happens to you, call Carlos for a tow!

"I'd sure hate to break down here." ~Julie Roberts (Great…read moresong, by the way: https://www.youtube.com/watch?v=BrG1NUZa5Bs ) We were traveling on Firestone Boulevard just after getting off the 710 headed towards Downey when the fuel pump on a collector car we recently acquired went out. In a maxi skirt and sandals I helped my husband whom I affectionately refer to as "McDreamee" push the heavy metal behemoth thankfully somewhat downhill and safely into the nearby Target parking lot. He'll probably never read this, but... Thanks to the guy in the Chevy Silverado that got behind us to block all the a-hole traffic with blinders on and/or eyes buried in their smartphones! Eventually after waiting for the car to cool off a bit for a possible restart - which it wouldn't - McDreamee wanted the car towed back to our house so I called AAA. Enter Charlie from Preferred Towing and Storage, an outfit out of Santa Ana. Not only did Charlie arrive to us in a shorter time than anticipated, but he was friendly, receptive to our requests, and responsible in taking care of our car. Because the tow truck could not fit all of us, I stayed behind with our two little girls to grocery shop at the nearby El Super. Soon after dropping off my husband and our car, Charlie called to let me know that McDreamee was safe and on his way to pick us up. My husband and I greatly appreciated Charlie. Hope you get this fella if ever you are stranded!

Great communication quick response easy to work with definitely use again in the futureread more

I had left my car keys in my trunk and they were able to unlock it under a minute. Responded…read morequickly and great pricing.

Great service affordable prices. Straightforward no gimmick. Very down to earth guy.read more

Car was pretty wedged in our driveway on a 1 way street. It looked impossible to get out without…read moredamage. Steve got here quickly and got her out quick & delivered to the repair shop. Steve is a character, really funny nice person. Very reasonable cost too. Would happily use him again! Thanks Steve!

I bought a 2022 - 22' Mallard travel trailer from Clarke Motors this last week and had the easiest…read moretransaction I have had for quite some time. The trailer is as described and there was a certain amount of trust I placed in them when I wired funds. They came through and acted professionally. I will be using them again. Keep up the good work!

Bought a 2009 crown victor from Patrick on 10/18/2016.Less then 3 weeks I was disapproved on the…read morecar financial loan.He took the 2009 crown Victoria from me.He also never gaved back my $500.00 down payment.It ben 3 dam months he hasn't pay me back.Dont go here,I have paper work and everything to prove it.