We recently were shopping for a used car. We visited several dealers and drove a number of cars…read more We saw a car posted on the Merrillville Toyota website that met most of our needs. We met with Internet Salesman Mitch Mathis. We told Mitch that we wanted to buy a car without any runaround. Mitch was knowledgeable and answered all of our questions promptly without sales jargon. We reached a good deal on a great Toyota. Working with Mitch was a no hassle experience. Thanks again Mitch!

I was told extra fees where included with pricing on car, that was not true. The experience was…read moreoverall good, I'm not sure if I'd be back again.

We just purchased a vehicle here. The whole experience was painless and fast. We paid a fair price…read morefor the vehicle; the staff and owner were super nice pleasant to work with. We will be back to purchase another vehicle in the near future.

Service Department is so rude and dry I would not recommend this dealership I spoke to a man a few…read moredays ago he was so rude it was aggravating. Customer service is not a priority here I was speaking to the receptionist she just transferred me to one of the rudest men in history. Do Better and train your team

Very professional business. Their service department is top notch but not cheap. You get what you…read morepay for.

Decided how much time to buy another vehicle and I don't wanna spend all this money. I'm brand new…read morevehicles so I contacted Carmax immediately was approved and from the minute I did the application to the second I left I could not be more pleased the way I was treated with such dignity and respect like I was part of the family. I wanna give a big shout out to Ken and to Cassandra and Ryan all for making it a wonderful wonderful experience the car is fantastic. It rides like a dream and I couldn't be happier. I recommend everyone if you're looking for a new vehicle go to Carmax. They have a variety and they just treat you so well and they go out of their way to make sure your experience is wonderful. Thank you so much again. Can't wait to see you again in a few years.

They have a 2 car test drive policy. I have no clue what I want to buy until I drive. And they…read morerequire you to use your own insurance to test drive. Why don't you have your own insurance? I'll be going elsewhere.

I normally do not leave reviews, but after everything my family and businesses have gone through…read moreover the last several months, I feel other customers deserve to know my experience. I purchased a 2024 Dodge Ram 1500 expecting a dependable truck backed by a warranty. Instead, the truck spent months in and out of service at Victory Chrysler Dodge Jeep Ram Merrillville with ongoing unresolved issues. Throughout this process, I experienced constant delays, uncertainty, poor communication, and repeated trips back and forth to the dealership. Although a rental vehicle was eventually provided for a period of time, the overall situation created major disruption to both my businesses and my family life. What disappointed me most was that after months of repair attempts, I was ultimately informed they would no longer continue repairing the truck or provide transportation assistance, despite the vehicle still being under warranty and not functioning properly. Giving me a nonoperational truck back is so unprofessional, and disrespectful. As a business owner who depends heavily on reliable transportation for real estate, property management, and lawn service operations throughout Northwest Indiana, this situation created major financial hardship, stress, and disruption. This was the worst experience I have ever had with a car/truck dealership I understand repairs can sometimes take time, but communication, accountability, and customer care matter -- especially when someone's livelihood depends on the vehicle. Unfortunately, my experience left me feeling frustrated, overwhelmed, and unsupported throughout the process. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE IN MY ENTIRE LIFE!!!!!!!!

Super polite and well trained staff! Glad for the Victory network ninety day warranty for a…read moreseriously expensive thermostat job on my 2018 Camry Hybrid but! The scheduling and time wasted is a problem. I setup an hour for a Monday morning visit. This should've been a fast diagnosis, part run, and swap yet someone got the wrong part and after a lot of waiting I had to head back home and come back the next day. Hour one way trip again, and another rather long wait for a basic fix, I really wish they could network their service department across more areas to enhance the consumer experience and avoid wasting time.

My wife and I saw a 2013 Audi TTS on their website that we were interested in. So my wife contacted…read morethem and set up a time to see and test drive the car. Drew was our sales associate and was friendly and it felt like we have known him for years! We test drove the car and it looked and handled great, there was a light on the Drew said was probably a low battery because it had been in the show room for over 3 months. We talked it over and purchased the vehicle. By this time it was late Saturday afternoon and we had a 2 hour drive to get back home. We finished our paperwork and decided to stop at a restaurant to grab a bite before our drive home. When we finished the car wouldn't start because the battery was dead! So I called Drew and within 15 minutes he showed up with a new battery! He took the dead battery out and realized Autozone gave him the wrong battery. He apologized and headed off again, this time he drove back to Jabaay and grabbed a battery that was the correct size that looked brand new. He installed the new battery and put the trunk back together. (Yes, I said trunk!) Audi TTS has the battery in the trunk and it's quite the process to install a new battery! He stayed until we fired it up and no engine lights we on! We would recommend this Dealership and especially Drew to anyone looking for a quality used car. It's been about a month and we love our TTS! Thank you Jabaay! And Drew, thank you for service above and beyond! Boyd and Rhonda Minton

I bought a 2002 white corvette convertible a couple of years ago for a Christmas present for my…read morewife (she lets me drive it also). Low mileage, body in fantastic shape and I could eat off of the engine. Nice, no pressure salesman who even ran the CarFax for me. I could see that the car had never been in an accident and the maintenance record was fairly complete. Price was right-on and in my mind very good. It's been a pleasure to drive although we do store it over winter.

I was looking for a used car and was searching high and low on the internet. I had seen a number of…read morebad reviews on Facebook for various small dealers and I was wary of scams on Craigslist and Facebook. But one small dealership kept getting recommended from commenters on Facebook; Ultimate Auto Sales in Crown Point. They also had a few cars that fit within my search criteria. We stopped in and Kris was great. Knowledgeable about each car we asked about. No sales pressure, just a nice guy answering all my questions about each car. The prices were fair and we soon made a deal on a car. He gave us all the paperwork and contacted us a when the title was ready. Everything was seemless. I highly recommend Uktimate Auto Sales in Crown Point for a used car.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

This is THE place to buy a Cadillac (Or a Buick, at their store next to them on Rt. 30) It all…read morestarts from the top - The owners, The Van Prooyen Family treat everyone according to the "Golden Rule." They are a Christian Family, and operate the dealership in an honest, ethical, fair way. I will go out of my way to come here for a lifetime, and you should too! Ron Assise, Satisfied 2017 XT5 (WHAT A CAR!)

Absolutely the best and most trusted dealership in northwest Indiana. This is now our 6th Cadillac…read moreand 4 from Schepel. Always the Very Best in Customer Service. The Sales Manager Gabe, Josh our Salesman, and John in Finance, are the very best and knowledgeable. You are treated like family each any every-time. Sales is an important part, but it is the service department that you have all your interactions with, see Keith. Excellent in his position! You will be well taken care of....