Great customer service, professional, great communication. Mr. Louis answered any and all questions…read moreand took care of any situations that arose. With anything in life, if you inquire, turn over every stone, are patient, and are cordial and respectful, you yield good results. Although I see these other reviews, I would definitely recommend you check out their showroom. I hope to be a repeat customer in the future, and have recommended them to my car friends.

Updating my review to 1 star due to undisclosed safety defects, deceptive sales representations,…read moreand total refusal by management to resolve the issue. In MGM's official sales video for my 2005 Mercedes S500 https://www.youtube.com/watch?v=6ewr7V-VCO4 (at timestamp 02:23), the salesperson explicitly states that the car was "all serviced and documented, all the lights everything functions." Because I drove the car home strictly during daylight hours, I didn't need the headlights right away. Once home, the driver's side low beam flickered and went out on my first night drive. Assuming it was routine maintenance on a 20-year-old car, I bought replacement bulbs and igniters to fix it myself. When taking it apart, I discovered the actual problem: the Xenon igniters had been physically butyl-taped directly to the bulbs in a temporary "rig job" rather than using proper factory mounting hardware. The tape gave out, burning up the wiring, igniters, and housings, leaving the entire headlight system defective. Because of this, the vehicle cannot pass mandatory State Safety Inspection and is illegal to drive or register. When I provided photos of the taped igniters and a $1,880 shop estimate to make the car safe and inspectable, I was repeatedly promised callbacks by my salesman, given excuses, and ultimately ignored by management. I was completely prepared to absorb normal wear-and-tear items, but active concealment of a broken safety component is unacceptable. Out-of-state buyers: be extremely cautious and do not rely on their video representations or claims of "serviced" vehicles. Their refusal to acknowledge or respond on this means they stand by this garbage.

We are sorry we shopped here. 2.5 months later we still can't get them to fix what they agreed…read moreupon. Worst car experience we have ever. They tried to strong arm us against telling the truth about them. Cars look great.... but not in good repair. Dishonest. BEWARE

I inquired about a car Net Motorcars has for sale. I spoke to Michael, and I was surprised at how…read morefriendly and helpful he was. The level of customer service was excellent, and he went above and beyond to help me with all the information I needed to move forward in my search for the right car. And to get financing at a good rate. Thanks Michael. Net motorcars is great place to shop for a car.

Bought a 2001 Mustang GT. Did my research with other websites to determine THIS WAS THE ONE. Had…read moregreat miles and photos looked good. Almost perfect (it's over 20 years old). Was looking at a 1994 GT, but that one was sold when I came in. This is a specialty dealership. You have to know what you want and be ready to buy. Cars do not last long here. Great price and I checked it out myself and no issues. After purchase I took to a local ford dealer to double check anything I missed and they found some issues I need to keep an eye on. This did not alarm me (again, researched the model I was buying) as I knew some potential issues with the car I was buying from other mustang owners with the same car. The car only had 80k miles on it and the Ford dealer said it was in great shape. No pressing issues and it was good to go. If you know what you want and know what to look for in a car (knowing there will be minor defects on an older car or a car with high miles) this place is easy to work and does have good cars.

Horrible car lot. Don't shop here. Save you money. I wouldn't recommend to my worst enemy.read more

Bad customer service not once but twice, never would have purchased the truck if I new it was a…read moreLemon. Plus plates did come with it, first car dealership I went to that order plates or title transfer

I dont think ill ever buy anywhere else. We recently got into an accident, and our car was…read moretotalled. We only had one car and had very busy schedules, so we had to get another car fast. My dad bought his car here over a year ago, and it was very reliable and still runs amazingly for an awesome price. Brandon was so great to work with. He worked with us to get us and our baby girl back on the road . We are working on our credit, but had 2500 to put down and he got us in a really great car fast. They do everything in rheir power to make sure the car is in mint condition when you buy it. Im so incredibly grateful for his help and so so so happy with our car. Like i said, i dont think ill buy anywhere else. 100% reccomend!!

Best buying experience I have ever had in 50 years of buying cars.The store was very clean a…read moreGreat selection of cars and one of the nicest salesman I have ever met answered all my questions test drove the car with me explaining all the features let me take the car to my house to make sure it fit in my garage oh by the way his name is R J Kaye I will refer all my friends and relatives to this young man PS. Thanks again RJ we love the car

If I could give it 0 stars I would. BUYER BEWARE STAY AWAY FROM THIS BUSINESS…read more I purchased a 2018 Audi Q5 Stock number U6126) 0n 9/20/23, I made a down payment and took out a loan for the rest with Uriel. I live out of state so when I initially inquired about the title processing they said they will take care of it. My fiancee made contact with business at 30,45,60 days to check on the status of the paperwork, spoke to multiple people (Uriel, Omar and Perry). All at different times to which they assured her that it had been taken care of they stated that since it is an out of state they contract out to a different company, when pressed for the name of this company they refused to give this information. On 12/07/23 my fiancee contacted them again at this point Omar told her that there had been issues with the paperwork and that he would be sending dealer plates in the meantime. We felt unease by this conversation and decided to contact the DMV from the state we reside in, after the state ran a check on both the VIN for the car and my Drivers License they informed us that no attempts have been made from anyone to tittle this car in our State. We also contacted the State of Illinois DMV and same answer. We then contacted the business again only to have Uriel hang up the phone when pressed for concrete answers. It took 5 and a half months to get the paperwork completed and a month of us not being able to drive our car because we had expired plates in the end we has to call the Illinois state police and provided a formal complaint along with our paperwork and they opened an investigation on this issue.

Bought a car there with all sorts of problems. Check engine light came on soon after purchasing…read more Could not help me Unfortunately had to finance. Used some kind of fee for $800 they couldn't explain. I live I cook county didn't take the tax out just received a bill. Try to avoid if you can.

Bought a truck......frame was rusted through......took off the running boards and didn't attach the…read morecab back to the frame......would not recommend these guys at all. Find another dealer......fast.

Allen was very helpful and honest. He even arranged to have an outstanding recall taken care of…read morebefore I came to pick up the car. I couldn't have asked for more. Love my new (Used) car!! Thank you Allen for making the entire process so smooth.

I had an absolutely fantastic experience at Napleton Acura! From start to finish, everything was…read moreseamless and welcoming. A huge shoutout to Wilson Quiñones--he was incredible to work with. He was knowledgeable, patient, and made the entire process feel easy and stress-free. You can tell he genuinely cares about his customers and goes above and beyond to make sure you're taken care of. I also have to mention Megan from the BDC department. Her cute video reminder about my appointment was such a nice, personal touch--it really stood out and made me feel valued even before I walked through the door. And I absolutely love my new 2026 Acura ADX--it's everything I wanted and more! Overall, top-tier customer service and a great team. Highly recommend Napleton Acura to anyone looking for a smooth and enjoyable car-buying experience!

I purchased a $15,000 used car from Ed Napleton Acura in Elmhurst on July 24. The sales experience…read moreitself started out well. I worked with Danny, who was pleasant to deal with, and we had a reasonable negotiation. Sales manager Chris became involved at the final stage and we agreed on the price. Earlier in the process, I had specifically told Danny that I did not want any additional warranties, protection packages, or services added to a six-year-old used vehicle. He acknowledged that. The one extra they would not remove was approximately $500 for wheel locks, which I was told were standard on used vehicles on their lot. Considering wheel locks can be purchased for a fraction of that price, I wasn't thrilled, but I understood the dealership wanted to make some additional margin and accepted it as part of the deal. My mistake was assuming that, after agreeing on the price and declining additional products, the paperwork would reflect what we had agreed to. Even though I was paying cash, I still had to go through the Finance office to complete the transaction. Only after I got home and reviewed the paperwork carefully did I discover that an additional $375 had been added for "windshield protection" -- something I had not requested and had specifically said I did not want. When I returned the next day to pick up the vehicle, I immediately raised this with Danny and Chris. Both acknowledged the issue and, in fact, told me they didn't know what the charge was for and that they would get me a refund. That was four weeks ago. Despite multiple phone calls and follow-ups, I still have not received the promised $375 refund. The disappointing part is that this was completely avoidable. Danny was pleasant to work with, the negotiation was reasonable, and I was happy with the purchase. But adding a $375 product after I had specifically declined additional services, then acknowledging the problem and promising a refund that still hasn't arrived four weeks later, has completely changed my opinion of the dealership. My advice to anyone buying a vehicle here: carefully review every single line of the final paperwork before you sign or pay, regardless of what you believe was agreed with the salesperson or sales manager. Aug 27 As an update the matter was resolved with the dealership and I did receive a refund.

Bought a Lincoln town car from Jamie and had a smooth experience. It's always a gamble buying used…read morecars and I got a nice reliable car for a good price and I recommend elite are outlet to everyone I talk to who's looking to buy a used car.

I have never purchased a used car before. Teddy was fair and the best part turned out very honest…read more I'll be going back if we need another used car.

Grease Nomads and Z specifically there were excellent. I needed a pre purchase inspection for a…read morecar I was looking at buying out of state. Z responded and followed up quickly. Was available the next day, and was VERY thorough. He saved me thousands of dollars and I HIGHLY recommend their services.

Z did a great job figuring out the issue for my headlight wiring repair. We ran into an issue with…read moreparts because my vehicle is quite old, and he spent a good amount of time trying to find the right part, as well as devising an alternate, cost-effective repair at my request. I felt bad to call him on a freezing day (like high of 5 or so), but he still honored the appointment, and overall did a good job. I will likely use his services again.