I just got out of the hospital and everything was in order. The caseworker had set me up with Aja…read more When I got out, I had an appointment and I saw her. In the first Zoom meeting, I kept telling her about what's going on with my family and how important it is and she said she can't help me regarding my child, but she can help me with just me. I kept telling her that something was going on with my child that made me feel a certain way so that I needed to talk about that. She kept saying that she cannot help my child and I understood that. Anyways, I told her that if she specializes in human trafficking and she's a Christian because that's the two things that I was shocked to see someone had a specialty in and that is what I needed help in. I believed this was set up and a blessing from above, from God himself because how easy is it to find Christian-based therapy with specific things you're going through? She just seemed very dismissive and she seemed like she didn't wanna see me and I just told her that I feel like this is a very important matter to me that I need to speak about it and then we eventually came to a mutual understanding about what I needed in therapy. In the second session, she said that I cannot see her anymore because I need to take medicine and I already have a therapist. I told her I don't have a therapist. Their office and the hospital just said that I have one, but that I don't. I'm not seeing one right now. I was seeing one from before but I am not seeing anyone but her. She said if I don't do the medicine (which the hospital didn't require) then they can't see me. I said fine I don't think we can do this then. So we mutually agreed to end services with one another. Then I decided to go to Linda. So I made an appointment with her. The day I got a phone call, I didn't respond because I was busy. They left me an email saying my appointment was canceled the day of and they sent me an email discharging me. I called the office and the girl said the manager said I am not a good fit so they will not be seeing me anymore. I asked to speak to the supervisor to get this right. She was listening to everything that I said I said I was gonna write a Yelp review. I said that I did the survey just so that they would have feedback to know what went on with me. To know that I wasn't satisfied, wasn't helped, didn't feel hurt, just got out of the hospital, I don't have a therapist now and now I have to look for one, and they just didn't help the way that I needed them to. They kicked me out two times. So I confirmed with the manager about her saying I am not a good fit and they won't be seeing me anymore. So I got an email that they discharged me and I just told them I don't trust them or feel comfortable doing any work with them or any services with them anymore. And it's there. I would not recommend anyone who just got out of the hospital who's kind of vulnerable and is trusting people to help them to just go here and expect them to actually help, as they treated me like easy throw away patient, with no compassion.

Public Review -- Wellness Partners Mental Health (Hawai'i)…read more (1 star) As a retired United States Navy Chief Petty Officer receiving treatment for a service-connected psychological injury, I cannot recommend Wellness Partners Mental Health (Hawai'i). While I encountered compassionate care at the clinical level, the experience was significantly compromised by administrative conduct that lacked professionalism, empathy, and trauma-informed awareness. Let me begin by acknowledging the one strength of this practice: my therapist, Aja Wallace, was respectful, grounded, and provided a calm and judgment-free environment. Although our sessions remained conversational and did not advance into deeper therapeutic modalities, her individual professionalism made a difference. She treated me with dignity and attentiveness. Her efforts are the sole reason this review includes even one star. However, my interaction with the administrative office was a very different experience. After missing two appointments--which were scheduled as part of my ongoing treatment for mental health conditions resulting directly from military service--I received a standardized, impersonal email from a staff member who identified themselves only as "Garnet." The email reminded me of the clinic's cancellation policy, stated that I could be charged a $50 no-show fee, and warned that I could be discharged from care entirely if a third appointment was missed. The wording was superficially polite, but the underlying message was bureaucratic and threatening. There was no inquiry into my health, no recognition of the nature of my condition, and no attempt to understand the reality that missing appointments is often a direct result of the very psychological conditions being treated. In short, the response failed to reflect even the most basic principles of trauma-informed, veteran-centered care. As someone who has been under psychiatric care since 1992, I am fully aware of scheduling policies and patient responsibilities. I do not take them lightly. However, I am not receiving elective or convenience-based services. I am seeking help for injuries incurred through my time in uniform--injuries tied to the long-term consequences of military service. When a clinic's administrative staff reduces that reality to a matter of metrics and policy enforcement, it signals a serious disconnect between clinical mission and operational execution. Moreover, it is unacceptable for any medical office holding sensitive personal and military-related health information to correspond with patients using only a first name, without professional title, credential, or accountability. Transparency is not optional in healthcare--especially when addressing veterans whose trust has been hard-earned and easily broken. This review is not written in anger but in disappointment. Disappointment that a facility offering mental health services does not distinguish between procedural enforcement and compassionate care. Disappointment that, despite all we now know about post-service mental health challenges, administrative practices still rely on cold, automated responses rather than personalized engagement. Disappointment that I, like many veterans, continue to experience institutional indifference in civilian care settings. Wellness Partners Mental Health must confront the contradiction of claiming to support veterans while using systems that penalize them for the symptoms of their injuries. No veteran should have to defend or explain their absence to administrative personnel. No trauma patient should be met with form-letter warnings instead of outreach rooted in care and concern. Until meaningful changes are made in how this organization communicates with and supports its patients--especially those receiving treatment for military-related psychological conditions--I cannot recommend them. I strongly urge any veteran considering this facility to carefully assess whether it truly understands the complex and often invisible wounds we carry. Respect is not found in fine print or fee reminders. It is found in how we are treated when we are struggling--and how we are supported when we reach out for help. Non Sibi Sed Patriae -- Not For Self, But For Country. David Leonard Vega Chief Petty Officer, United States Navy (Retired)

I also want to add a little while ago they pushed me to get on birth control and would always say…read morethat "everyone needs to get on it" and when I said multiple times that I'm NOT interested, they kept pushing and pushing and the doctor said "I'm gonna send a birth control prescription to your pharmacy anyway so pick it up". They literally force you and shove it down your throat like it's a sales job. I literally felt like I was forced or pressured into doing something I didn't want to do and clearly stated NO multiple times. Saying "NO" once, should be ENOUGH. This place needs to be shut down. They don't respect people's boundaries.

Charged $400 for a 10 minute appointment. So ridiculous. They told me they accepted my insurance…read morethen I got a crazy bill.

filthy office, a dog was running around in the office and in and out of the rooms, my room ,I swear…read morewas a closet originally, no sink for the staff to wash hands? no sanitizer at all anywhere, crowded waiting area waited over 1.5 hrs and still was not seen , the medical supposed to be steril tools wer opened already and packaging looked reused, Walked out and would not recommend to anyone.

Dr. Jao was very kind! The same could not be said about the receptionist office. They were…read moreextremely unkind and uneducated and when asked about something they were uncertain of, they immediately told me that I didn't know what I was talking about. I was told by my insurance company to ask Dr. Jao to send a precertification form so that the pathology costs could be provided, so I asked the receptionist and they essentially yelled at me that no such thing existed. "They (Insurance company) don't know what they're talking about. There's no such thing as a Pre[incoherent]".

Dr was incompetent and overbilled me. He diagnosed me inaccurately for PTSD after I returned from…read morethe Army.

Dr Smith was an okay shrink. I've been to a few and he is pretty straightfoward. I never had that…read more"ahh" moment with him where I wanted to confide everything. He is the only person I've ever seen in his office and also seems knowledgeable about scheduling appts and insurance questions so I am assuming he is a one man show. The office can make you feel a little claustrophobic after about 30 min. Nothing much to look at but the bookshelves filled with info regarding forensics psychology. He is a stickler when it comes to appts and that is why I give him only 2 stars. Seems he was so upset with me for cancelling a few appts (to his credit they were last minute) when I was pregnant and SICK that he discharged me as a patient. After the pregnancy I desperately needed to go back to therapy and left several voicemails / emails with no return call. This was in Dec 2011. Since then I sent an email pleading to accept me as a return patient that I needed to come back and didn't want to have to share my story with someone else and start at square 1 again. No answer. NO sympathy and no referral from me to others because of this. If you want sympathy go elsewhere.

I was having a very difficult time when my insurance changed, and my provider suddenly told me that…read moreI could not be seen, and all appointments, including prescription refills, would be stopped immediately. I was at a loss, especially as I depended on the medications prescribed to me by this individual. Unsure as to what I could do, I started reaching out to various providers to start seeing someone new. It took me a month, but I finally came across Dr. Blaisdell. I left a message with her, and I got a quick call back that very same day. And I have been seeing Dr. Blaisdell since that day. Dr. Blaisdell is a very warm, yet practical individual, and she helped me to navigate some of the toughest times in my life. She always listened with an open heart and mind and provided me with advice, suggestions, and resources that would help me through difficulties, as well as the activities of everyday life. She doesn't believe in overmedicating someone because of issues, but instead she tries (and successfully) so to reach a balance between medication and therapy. I truly appreciate her very pragmatic approach and I have been a lot more stable and feeling like myself ever since I started seeing her. I would like to thank Dr. Blaisdell for her time and energy, her expertise, and her commitment. I feel safe. I feel comforted. I feel like I can go on.

I submitted a webform explaining what services I was looking for. We emailed back and forth a few…read moretimes scheduling an appointment and very clearly explaining why I was seeking treatment. We had a telehealth visit where I explain my life history and how those issues affected my life. To only have her tell me at the very end that she actually isn't taking patients with the issue I'm seeking treatment for, and then refers me to another Doctor, where i have to do the whole process again and she charged my insurance $330. I've asked multiple other doctors about her behavior and they were all confused.