I was referred to Center for Sight by my primary physician. I had gone to 2 appointments at their Tracy location with no problem. I have had a total of 5 or 6 appointments scheduled at their Manteca facility, but have only been to 1 appointment. Why? Because all other appointments had been cancelled because they hadn't received the authorization paperwork from my primary physician OR the paperwork wasn't properly filled out. However, did they contact me to cancel the appointments? NO! Either I would show up and find be informed my appointment had been cancelled when I would check in OR I'd call them to make certain they had received authorization and was told no and appointment had been cancelled. They also never contacted my physicians office to notify that they were still in need of authorization. Had I not called the times I did, I wouldn't have known about the cancellation until I showed up and each time, I also contacted my primary drs office and they were ALSO unaware of there being a cancellation or any problem with paperwork. Recently, I had been scheduled for 2 separate appointments for August. These appointments were scheduled back in I believe April or May. So prior to the first of the 2 appointments, since I'd already had problems 2 times prior to my first appointment, I called the day before I was scheduled to come in and found out it was cancelled for no authorization. I contacted my primary providers office and let them know authorization hadn't been received and I also spoke to my physician a few days later while I was at their office and told him this was a recurring problem. I was then told by my physicians office that everything was taken care of and to KEEP my upcoming appointment. Well my upcoming appt was on 8/22, I arrived, waited for the office staff to come back from lunch, and when I went to check in, I'm told the appointment was cancelled when the last one was cancelled. I asked why? I was told because the first one was for the initial testing and this one was for results. I said they can't do the testing today ( this is for Glaucoma) and then set up a secondary appt. for the results? I was told no. So I asked what do we need to do then ? I was told that my physicians office now needed to send a NEW authorization and then an appointment could be set up. The staff is nice, really liked the doctor I saw at the one appointment I was able to go to at the Manteca facility, but their policies and lack of communication are BEYOND! Why, if an authorization HAS been received, can't you honor the appointment that was already scheduled OR AT THE LEAST, contact the patient once authorization has been received, and RESCHEDULE both appointments so that the patient doesn't waste time coming to an appointment that's been cancelled w/o notification and can get a new appointment time on their calendar? It's just SO UNPROFESSIONAL and such a waste of time for the client/patient. I've contacted my primary care provider and asked them to get authorization with another company. My primary doctors office was extremely apologetic and told me they would be working on a new appointment and authorization elsewhere. My advice to anyone in the Manteca area who's seeking to obtain an appointment and their physicians office mentions Center for Sight, get an appointment at their Tracy facility! Yes, it's a bit of a drive but well worth not dealing with the hassle I've endured. read more

Don't bring your child here. It was my 5 year olds first time and he was nervous and he is neurodivergent. Dr.Roubach told my son to look a certain way and my son didnt do it long enough. I stood up to have my son look at me in the same direction he needed him to look to try to help. But instead he yelled at my child and then rudely got up and said FORGOT IT. He rushed the rest of the appointment and left. My child was left ashamed and terrified that the doctor was mean. Don't take children as patients if you don't have the slightest bit of patience. So unprofessional. We'll never come back. read more

Here 15 mins before they're supposed to close and the door is locked. Glasses came in maybe a week ago and they've called me 3x to pick up. Ok I'm here and you close early?! Who's paying for my gas and time?? read more

This place needs better management and customer service. You have to wait for more than 30 minutes to get someone answered the phone and the soonest available it will be in 4 months. The day of the appointment you will wait for an hour and your eye exam will be done by a medical assistant and the doctor only will see you at the end. read more

I took time off from work and drove an hour to the Center of Sight in Manteca, hoping to pick up the long-waited prescription glasses. To my dismay, the clinic was closed (on Friday), even though the sign at the entrance clearly stated their hours as 8am-5pm. I called the office number and after a wait of over half an hour I was finally able to talk to a real person. When I asked why they were closed at 10am on a Friday, the lady on the phone told me that they sometimes close randomly when the doctor is unavailable. It was an inconvenience for me, and I suggested that it would be courteous if they could somehow notify the patients of their practice of randomly closing the office on a weekday. Instead of being empathetic and trying to listen to what I had to say, the lady would keep repeating the phrase "we are closed today." She was extremely rude and hung up on me. Very dissatisfied with the misinformation on the opening hours of the clinic and the customer service lady for her lack of ethics and professionalism. read more

The clinic is nice with good ambiance. The optician/optometrist is really nice and courteous. Even the The only thing that made it 4 is the restroom. It is frequently used and somebody should check on it regularly coz I used it and it stinks with no more toilet paper. Probably a spray freshener would be helpful. read more

Dr. Daniel Wee and Dr. Charles Kim are amazing! They are kind, compassionate, explain thoroughly. Office staff is friendly and punctual. The care does not seem rushed, which is nice. The care is exceptional! Would recommend this facility to anyone who needs ophthalmologist. read more

I have a very good doctor, Dr Wee. My problem is when you call the clinic you have to wait 15- 30 minutes. At first call I waited 15 minutes and I was caller number 8. When it was my turn the staff says "one moment" and the line was cut off. So I redialed and I was caller number 5 and it was my turn it was answering machine and said to leave my number and they will call me back. They have not returned the call .. read more

Clinic only does eye check-up.. they don't do glasses anymore. Dr. Kim is rushing to check your eyes in less than 5 minutes you'll be done with your check up I definitely won't come back to this clinic. read more

Having Medicare for a few years now, I've come to understand that things don't move very fast. I'm usually very appreciative of doctors who take my insurance.... not this place. I ordered my glasses in January, it is now the middle of April and there is still no time table for my glasses. Start with the reception. The girl who checks you in is a miserable person. She either absolutely hates her job or is just generally a nasty person. Every interaction I've had with her has been filled with attitude, shortness and hostility. My time with the actual doctor listed maybe 15 seconds. The assistant who admitted he gets asked regularly "shouldn't the doctor be doing this" was actually the best part of my experience. He was a cool guy and seemed to know what he was doing. It would have been nice for an actual doctor to perform my exam, but I got lucky the assistant seemed knowledgeable. The girl who helps you pick out your glasses was friendly, but then again I am now in the third month waiting for my glasses so her charm has definitely worn away. Don't bother calling in and asking for an update on your glasses. That same girl who works reception will answer and yell at you for following up on your glasses. Medicare should investigate this location. A lot of what they do just feels wrong. read more

I went in this morning because Jennifer wanted to look at my glasses to be sure the prescription was correct and the girls at the front desk were so rude and refused to give me a mask because I wasn't a "patient " I told them Jennifer asked me to go in and they still refused. I can't believe this place has people like that in office. They are so rude and unprofessional. I don't recommend this place to ANYONE. Customer service is trash read more

had cataract surgery and it went wrong the following day I went back for the check up and I couldn't see, Dr said the lens moved and he had to redo it. Went back the following week for surgery and had it redone but he added a stitch inside my eye.. Three weeks later and my eye is bad.. It gets so red, watery and it closes. I need readily glasses but it hurts my eye when I put them on but I'm totally blind without my reading glasses and I wasn't like that before surgery. read more

These guys just dialated my fiance's eyes without telling her she wouldnt be able to see to drive now shes stuck in a parking lot waiting for a ride . Thanks a lot for putting her in danger . read more

My mother is a patient here, her Doctor Kim is a younger man who always explains things clearly and is very nice, but my complaint is more directed at the staff. They are always short and rude, my mom is completely blind and elderly and instead of being conscientious of that they act completely oblivious. They start patients off in one room where the worker ( nurse assistant, tech ? ) robotically tells my mom what to do while I'm trying to help her sit and have to ask the girl to please raise the foot rest on the treatment chair since my mom is completely blind and will run right into it and wouldn't see that she needs to step into it, also I asked if next time they can take her directly to the treatment room because it's really hard for her to go through the same process twice, and of course, she said no. I just feel like the staff is really not compassionate for dealing with severely affected patients. We will not be visiting this office again. read more

Stay Away from this place/Company at all cost!! I m not sure who is running this office! The most unreliable and unprofessional I have ever dealt with! They are soo clueless and does not own any of their actions! Over promise and under deliver! If it was not A ER Referral, I would of seek another Specialist/facility. First of all, was schedule in the AM and waited an hour or so just to be told that the Dr can t see you till the afternoon. (@1pm). Because they over book and the office close for an hour lunch break (12-1pm). I was like whatever, I have no choice but to wait for like a total of 3 hours.. Dr was great, office personnel needs proper training. Customer service 101, and "don t take more then you can chew'".. would be my advice .. read more

Arrived 30 mins before my appointment thinking ill have to fill out paperwork. I signed in the girl at front desk didn't even acknowledge me. I waited 40 mins then they had me fill out the paper work. I waited over an hour and half after my appointment time to be called back to a dr that didn't even greet me, or say who he was. Terrible place, staff is so unfriendly. And looking at there frames are outrageous priced. read more

I took my two son's here about a month ago for their annual eye exam, that part went ok. We were on time but still had to wait an hour for our appointment. They both need glasses,but we we're informed that optometric was closed. The gal at the front told us to call Thursday in the Modesto office. I called that Thursday just to be told no she called off all week ; fast forward 3 weeks later, I'm still calling to get their eye glasses picked out. I finally asked her is the gal calling off work for three weeks because she is COVID positive; to my dismay she said we can't give that information. I get that you can not tell me specifics of her because of HIPAA, but don't you think it's important to tell your patients that they could have been exposed at this facility. On top of that it's a month later and my son's still have not got their glasses even picked out! I asked the lady what are my son's supposed to do? She replied Costco & Walmart sale glasses cheap go there! Like really so are you scamming insurance saying you have rendered these medical services, but in reality you have not! So many questions unanswered still. I would recommend not giving your business to this establishment. read more

Front staff put on calls hold for more then 30mins. Very bad customer services, on top of it will charge late fee of $25, patients trying to call before 24hrs to reschedule appt. and voice mail full. Never would recommend anybody there. Front office and billing Dept. Very BAD!!!! read more

This place lies to you I would not use this place ever again they are rude condescending and you can't ever get a hold of a manager the manager will never call you back I was told glasses in 2 to 3 weeks when I called in two weeks was told 5 to 6 weeks this is a joke read more

This is the third time being her with terrible lack of communication. First time I waited nearly two hours. Second time I showed up and they said they rescheduled me (without calling me) and I also come from out of town. Third time I did the test and they said wait to see the doctor, for thirty minutes finally asked if the doctor was behind and they said oh no you're done you need to come back tomorrow morning. In the meantime another person was waiting to get his results and pay and they never told him he had to walk through another door. Then another person walks in with a young child far out of town and they told her they tried calling her 20 minutes before to reschedule because the doctor there doesn't take young children which she was already driving by that time. Overall poor poor lack of communication at this office read more

I definitely recommend center for sight it's a great place. All the office staff are always so nice and helpful with any questions I might have. They really helped out my dad to not be so nervous when he got his operation they told him everything would be fine. He's so grateful with all thier help. read more

Daughter needed medication for her eye, 2 weeks later and the pharmacy still has not received the order. They dont call back, customer service is trash. Cant believe my doctor recommended this place, just tragic. read more

At this point i am so over this place. I've been waiting one month and three weeks (& counting) for my glasses that i ordered. When i call the office they are rude and tell me that THEY will call ME when my glasses are ready. If they know I've been waiting so long, you'd think they'd give a courtesy call informing me that they are very behind schedule. In the mean time, i can't see, my vision is terrible and i NEED my glasses. Super annoyed with this place and after or should i say IF i receive my glasses, I'll never go back. UPDATE: they called me two months + later and had me come get my glasses. Guess what? They put someone else's lenses. Lucky me? I told them i couldn't see out of the glasses and they yelled at me and said "your eyes have to adjust" so i explained I REALLY CANT SEE ANYTHING, they finally checked my prescription and apologized and gave me a damn refund! I'm so annoyed! Back to square one! All i wanted was to be able to see! That is it! read more

Front desk customer service is absolutely horrid. I was asked to bring a document I have never been required before. I had no idea or heard of it. I apologized and said I'm sorry, I never had someone ask me this so I was confused. She responded with, "well they must've not been doing their job. Maybe that's true, but at least the previous employee was tolerable. Again, don't like your job? Leave. read more

I wish I would of read the reviews before going here and even then I would of not been prepared. This business has basically stolen my money . Went to purchase glasses 4 months ago was told it would be 3 weeks and here I am 4 months later no glasses and I cant even get a call back to tell me when they might be ready. I have asked for a refund and keep getting the run around . How is this even legal . Will be lodging a complaint with the better business burau my insurance and dispute the charge with my bank . Save yourself the hassle go any place but here. read more

This is about the Manteca Office. This is my second review. In my last review i commented on the optical dept. how they are never there. I ordered two pair of glasses regular and sunglasses. The regular glasses were fine just needed to be adjusted as they fell off my face, well optical isn't here call tomorrow and see if she is here. 4 days later she's there. I told her I couldn't see out of my sunglasses, she said well that's because they are single vision. I said why would you order single vision when you knew I needed bifocal progresssives? She said I'll send them back but its going to cost more! What can I do but pay it I've already paid for them. While I was there I said you aren't here very much are you? she said I'm here everyday. I said no your aren't you weren't here last week or Monday Tuesday this week. She said she was on vacation then just came back today (Wednesday) I said that's not true because I was told you were pulled to the Stockton Office. Anyway I called the Manteca office it went to automated I was caller number 4 finally got to caller number 2 after a 15 minute hold, finally got to number 1 and got the Leave your name and number and someone well return your call. I did but then I called the Manteca office right back asked for optical they transferred me, guess what it was the Stockton office, so the optical girl once again was not in the Manteca Office, she told me to call her tomorrow at the Mantcea office. I will never do business with the office or company again Once I get my glasses I will never step foot in that office again. Oh yeah I never did get my call returned after leaving my message. Very poorly run organization. read more

My father had a second appointment to have eye surgery. They cancelled the appointment for today and one for tomorrow and did not even bother to let us know. We drove over 50 miles round trip. If I can give less than one star I would. read more

I have a 945 appointment. I got here at 9:30. Two hours later and I'm still waiting! This is the norm! I wish I didn't have to use this place. If you have other options consider using them. They stack people up like sardines in here! This staff is really nice and courteous. But it would appear they were instructed to overbook otherwise I can't explain this terribly long wait! read more

Center for Sight - One piece of equipment - Optometrists Near Me - Manteca, California

This review has nothing to do with the fact that it's Covid and they did the best they can. They didn't! Unfortunately, it's the secretaries that have made EVERY phone call and billing conversation difficult. I feel bad for the Optometrists and assistants that ARE doing a great job because the face of their business is NOT! The secretaries at the front desk are rude every time I have to talk to them! You can't even chalk it up to them having a bad day because that excuse doesn't work anymore. They are condescending, the least accommodating, and act like dealing with people is a burden! Then go work somewhere else because we are the only reason you have a job! Rant over! read more

Dr. Edington is fantastic! however the office staff does not communicate well, to each other or to their patients. Customer service classes are in order. I hope Center for Sight reads all these reviews and trains their staff better. The Drs are fantastic but the overall experience in the office including their explanation of billing leaves much to be desired. read more

My doctor made an appointment for this location at 8am the day before. I drive from Turlock to Manteca, through the morning traffic. After reading the bad reviews I already knew something was going to happen. I get there and they tell me I don't have an appointment. I call my doctor and have them call. They give them the run around and say they never had made an appointment. They rescheduled me for 2 weeks after?!? Someone there at the front desk keeps dropping the ball. Wasted everyone's time. Thank you. read more

My Daughter had an appointment today she's 1.5 and has had a watery eye since birth and it's concerning. She didn't even get seen. The wait time is ridiculous. I arrived on time, and the front desk lady tells me the doctor is still at lunch. waiting too and long quietly is not an option. They just kept telling me you're next. read more

I actually had a great experience here not sure for all the negative reviews. Although my prescription was given in Stockton the doctor there was nice the staff in the other hand horrible. They need people who are customer service oriented. But here in Manteca it was great all the ladies were super nice and I got in and out super fast. Like I said my doctor was in Stockton otherwise it would've been 5 stars from me read more

Terrible service. Glasses department is never working. Also never answer phone calls!

I have medi cal and all things concerned, this is a nice, clean place where they seem to know what they're doing; thats above and beyond most things having to do with medi cal, and for that I'm very grateful read more

I used to go in there with my mom and would get greeted very nicely by one of the receptionists there, who's name I believe was yareli. Very nice girl, always so friendly. I realized she wasn't there this last time I went because I wasn't greeted the same way. I use to feel comfortable going and now I don't think I want to go back. read more

I'm sitting in the waiting room waiting for my mom and listening to the Dr. staff criticize its patients.. please, please, if this job is so horrible then don't work here.. horrible public relations.. I realize dealing with some is very difficult but as a 'patient' you tend to personalize this.. what a terrible office.. perhaps some internal staff training is required.. read more

Do not go see these people they are crooks they tell you they take your vision insurance then they all try to bill medical insurance and then trying take your money cuz medical insurance dont cover vision read more

I had the WORST experience here... I was referred to this place (center for sight in Manteca) by my son's primary Dr. Made my appointment at 3pm ( my son gets out of school at 2:50pm) bc it takes one hour to fully dilate his eyes. Okay that was fine. Front end ppl where no help at all with sign-in, mind you my first time there. Sat down after signing in. They took us in the back room to to the dilation on my son's eyes. Waited for what seemed like forever (and hour in a half hour) it seemed like we where forgotten about. Did finally get called in the back. Lady doing this eye test was nice but losing patience with my son (he's 9 yrs old). We where took to another room waited another 20 mins or so waiting for the Dr to come in. (He didn't want to answer ANY of my questions and he rushed me out). We then ordered his glasses before we even left th office... Oct 22 we order the glasses... Was told I'd have his glass 4-6 weeks..... It's the beginning of JANUARY and we still have NO GLASSES. Due to them only sending out his prescription but no frames. I called every week starting at the 4 week mark til about a week ago. My ONLY explanation was " we are still waiting on his frames" come to find out a friend of mine was there the SAME DAY she got her daughter's glasses the day before Thanksgiving! I had to call supervisor Sue in order to find out what was going on with his glasses...... Everyone I talked to for over TWO MONTHS couldn't dig deeper and find out my son's frames where NEVER sent off! I'm currently STILL WAITING for his glasses!!!!!!! read more

I'm not happy. They are always late. And the guy who use to fit our glasses is not here any more. He was the only reason we liked this place. read more