Samantha at Tracy Optometry has officially turned my eye appointment into a yearly tradition. Two…read moreyears in a row she's helped us, and at this point it's basically our annual glasses date. She has an incredible eye for frames, makes the whole process fun instead of overwhelming, and somehow makes you feel like you're shopping with a very stylish friend who actually knows what they're doing when it comes to using your insurance or FSA. If you want to leave seeing clearly and feeling cute, Samantha is the one. Already looking forward to next year's glasses date

I was hoping to like this place, but unfortunately, I was not satisfied with the service. This…read moreplace was busy, and felt like a drive through Walmart type of appointment. The tech who did the pre-testing was pleasant and personable, took her time and was thorough. No complaints about her. However, the doctor that did my exam was completely the opposite! As someone who had an extremely high prescription, a glaucoma suspect, and later had lasik, I would have thought that he'd take time to analyze my exam results. He spent 15 mins max with me and part of that was spent trying to sell me those damn vitamins. He didn't ask how my eyes felt, if I experienced any dryness or eye strain, didn't mention anything about the pressure in my eyes = glaucoma suspect, nor anything about my lasik experience. The tech even asked about my lasik. My time was wasted here and I'm disappointed in the service I received. I wasted my annual checkup and could have just gone to Costco where the doctors at least show some interest.

We had a very thorough eye exam with Dr. Ng. We appreciated the Optomap Retinal Exam rather than…read moredilation. They have an extensive selection of frames and Jen was super helpful in finding the right frames for us. She is the connoisseur of eyewear! Glad to have found a great optometry office near home.

I had the pleasure of coming to Eaton Optometric for the first time due to me l"moving closer to…read morethe valley & I will definitely be coming back. As soon as I walked into the office, I was greeted by the friendly staff at the desk and I was helped immediately. The check in process went very easy and quick and everything was explained to me throughly. I was helped by Tamira when choosing my frames and she was so kind and helpful! She was very patient with me, as I was very indecisive & she walked me through and explained my insurance to help me better understand my benefits. She also gave me recommendations, which I really appreciated. I also got my frames back very quick & they are perfect. Thank you Eaton Optometric, I will be coming back for my next visit !

The doctors and staff and Delta Eye Medical Group in Tracy are wonderful. I had been experiencing…read morepainful redness in both eyes. I had went to the emergency room at my local hospital and they were not able to diagnose my condition. Delta Eye Medical Group was able to schedule me the same day and most importantly able to diagnose my condition. I was able to get treatment without surgery and with regular preventative over the counter eye ointments the symptoms are under control. Thank you Delta Eye Medical Group!

I was seen by On Tat Lee. Worst experience ever. Horrible…read morebedside manner. Tried making me feel stupid got question: rushed the appointment for my son and I. Not thorough at all. Mocked me because I was concerned about my blurry vision from dilation. I even expressed I couldn't see and was probably going to have to have my daughter pick me up because I couldn't drive in that condition and he didn't bother to help or investigate why my eyesight was so blurry/ he kept insisting it wasn't the dilation even though my sight was perfectly fine before that and now I couldn't see anything. Unbelievable. And than they ask me if I would Like to book my appointment for next year. Really? How about how was you experience. It was horrific! How does an eye doctor not even look his clients in the eyes when introducing himself before examining you. Never going back here! I can't stand doctors that act like robots.

I've been coming here for 3 years and haven't had any issues with this establishment…read more Straightforward, it's conveniently located, they have appointments, the receptionists and doctor are pleasant and helpful. It was easy enough to walk in and request an appointment- they can tell you right there if your insurance will help with payment or not. The day of appointment, you just fill out your intake form like any other place, and the wait time is not long. You can start looking for glasses/frames while you wait. The doctor is nice and she's thorough. After she's done, you can take time to look at frames again and then make your choice and payment. They offered me a copy of my prescription, I didn't even have to ask- which is nice in case I wanted to get frames somewhere else. They do have decent frames- but if you want more choices of frames or more choices for prices it's nice to take your prescription with you. I recommend.

Thanks for the new contacts!…read more I appreciate the help from Jackie and the exam with Dr. Lam was great as well. It was a fantastic experience

I love Dr. Shelley, she's has the best bedside manner. She's precise, friendly, and knows a lot…read moreabout vision. If you have problems with your glasses, Beka is the person you want to help you. She is VERY knowledgeable, knows glasses inside and out. I had troubles with my glasses and she knew exactly with the problem was. I wasn't able to get them right until she helped us. She's very good at what she does and is very nice.

I came in for an updated eye prescription and clearly stated--within earshot of both the…read moreoptometrist and the assistant--that I wanted my sunglass lenses replaced with my new prescription. I even left my sunglasses with them during the replacement as reference to the type of lenses I already had. During my visit, the assistant appeared visibly overwhelmed and distracted, even discussing an issue about being off by a dollar on an invoice in front of other patients. Dr. Shelley even said that she will give her the dollar she was missing. This raised concerns about attention to detail at the time, which unfortunately proved valid. When my order came back weeks later, the lenses were made as regular clear lenses instead of sunglasses, which was not what I requested. While the office did refund my out-of-pocket payment, they refused to reverse or void the insurance claim for the lenses--even though the error was entirely on their end. This is not just a simple mistake; it directly affects my annual insurance allowance and prevents me from using those benefits correctly elsewhere. I would expect a provider to take full accountability, including correcting any insurance billing errors they caused. I'm requesting that the office work with the insurance company to reverse or adjust the claim, or otherwise make this right by restoring the benefit that was used incorrectly. Until then, I cannot recommend this office based on my experience.

Do yourself a favor and chose Costco. I made a mistake and went to Kaiser on Grant Line thinking my…read moreappointment was there and they redirected me to the correct place on Naglee. I arrived 9 minutes after my scheduled appointment time of 11:10am. The woman at the check- in Kaur was completely rude and showed no customer service at all. She stated awe thats too bad we're going to have to reschedule you. 9 minutes is crazy work. I should have went anywhere else to begin with. My mistake. Sharing with others now.

Terrible customer service at Vision Essentials on Naglee Rd, specifically from Rosalyn. I was told…read moreby her employee--after double checking--that I was eligible to receive my prescription glasses. My benefits showed active/green, and my Kaiser app confirms they are active. It has been over 24 months, so eligibility should not have been an issue. The moment I declined the warranty and sunglasses protection, Rosalyn's attitude completely changed. Instead of helping resolve the issue or explaining what the problem was, she repeatedly said "No, you can't" with zero explanation or effort to investigate--despite her coworker clearly seeing my benefits as active. It felt like customer service was shut off simply because I didn't agree to unnecessary add-ons. My time was wasted, and I left with no glasses and no answers. Completely unprofessional and unacceptable.

Yesterday I had a eye appointment at 2:45 I waited until 3:20 and then asked how much longer it…read morewould be until I see the doctor. The front desk girl said it was going to be at least an hour wait as they were backed up. I find this very unprofessional. It would of been nice if they would of called me ahead of time to let me know that they were running behind and if I would like to wait or reschedule. The girl was very nice but I believe they need to be trained on how to handle such situations when the doctors are running late, so the paying patients do not have to waste their time!

Sarah is amazing! The nicest lady ive ever met in my life! She helped my mom fix her glasses…read morewithout charging us.

Sara at the front is always helpful, friendly, knowledgeable & always goes out of her way to help…read moreevery time we come in.

don't go to him he is terrible! No conversation! he showed…read moreno interest!! i felt very uncomfortable! I told the receptionist what I went through in the room with him i will never ever go back or recommend to my enemy!!!!!!

The frustrations of businesses like these surprise me why they are still operational that do have…read moreprovide none, low quality, and little customer service. My advice to this business is to learn from Amazons customer service department. Calling this business for the first time, machine says to press 1 to schedule appointments. Waited 15 minutes, automated machine says something like "please leave a message because the front desk are helping other people" then the phone transfers the music in the waiting room to a machine that says "voicemail is full". The phone disconnected. This is probably a bad sign. I can't imagine being a patient with issues and dealing the issues of not being able to contact anyone on the other phone line. Perhaps this is a big red flag. I would just take caution with this location, be careful, and find a second and third opinion or business. Look into the differences between the doctors and the front desk services.

I want to thank all the staff at the Center for Sight in Tracy. Sarahi, Marilyn, and Dr. Raubach…read morewere beyond professional! The office is very clean and organized. My sons appointment was very smooth and they guided my wife throughout the visit. Communication was key and they informed her of everything she needed to know. She was a little concerned when she saw the previous reviews, but I must say it was nothing like that and she was very happy with the experience! Thank you!